DISH Network
reviews and complaints

Take the time to read the following chat transcript between myself(Kamran Khan) and dish network representative(Enrique A). Basically - this transcript is a clear proof of how dish network gets unreasonable and enforces charges on you without any shame!

Taking the time to read this transcript will prepare you to deal with this con company. THEY ARE BAD! AND ABSOLUTELY WITHOUT ANY CONSCIENCE - THEY JUST WANT TO STEAL YOUR MONEY - BEWARE!
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Please wait while we find a representative to assist you...
You have been connected to (03) Enrique A.
(03) Enrique A: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Kamran Khan: ok
(03) Enrique A: Thank you!
(03) Enrique A: Thank you for your patience.
(03) Enrique A: I am glad to hear that you want to restart your service.
Kamran Khan: did you get the box that I sent via ups?
Kamran Khan: I mean the reciever that was not working?
(03) Enrique A: Let me check with that.
Kamran Khan: ok
(03) Enrique A: Please give me 2-3 minutes to research this.
Kamran Khan: ok
(03) Enrique A: Thank you for your time.
(03) Enrique A: Yes, we go the receivers.
Kamran Khan: good!
Kamran Khan: now I have another problem enrique - and I would like you to help me with that
(03) Enrique A: However, without the equipment the services cannot be restarted.
(03) Enrique A: I will try my best to help you, may I know the exact problem?
Kamran Khan: good
Kamran Khan: the problem is that I am being billed for all the wrong things
Kamran Khan: I have been a dish network customer for a long time
Kamran Khan: and a couple of months back I went on vacation
(03) Enrique A: The charge for the equipment for $200.00 will be reversed.
Kamran Khan: I asked for my service to be decreased
Kamran Khan: and they did that
Kamran Khan: after I got back I got this long bill which not only has this charge that you mentioned will be reversed but other incorrect charges also
(03) Enrique A: Well, all the other charges are valid I have already checked your billing.
Kamran Khan: what are those? if I may ask you..
(03) Enrique A: You have been charged Equipment fee twice for $200.00.
Kamran Khan: why?
(03) Enrique A: The equipment fee would be reversed that would be of $400.00 with the state and local taxes.
Kamran Khan: see? that's the sort of stuff I am talking about..
Kamran Khan: there are incorrect charges..
Kamran Khan: what else?
Kamran Khan: I mean - what else you see there?
(03) Enrique A: There are no other invalid charges apart from what I mentioned above.
Kamran Khan: ok - in that case - will you be starting my service?
(03) Enrique A: Well, there is no equipment with you to restart the service.
Kamran Khan: see? that's where the confusion is
Kamran Khan: can I explain?
(03) Enrique A: Sure.
Kamran Khan: I do have the equipment - and this equipment was a replacement sent to me for faulty equipment that I returned and I was told that I will not be charged for the replacement since the equipment that I returned was faulty
Kamran Khan: so - basically I do have the equipment...
(03) Enrique A: May I know the R00 number of the receiver?
Kamran Khan: I dont have it right now with me since I am in the office
Kamran Khan: but I assure you that I do have the equipment which was sent as replacement from you and it is working fine...
(03) Enrique A: In that case I would request you to please contact us back once you get back home to help you further.
Kamran Khan: ok I can do that - now beside this equipment issue - what else? what else is the problem before my service can be started?
(03) Enrique A: That is it!
Kamran Khan: so I dont owe you guys anything - right? I mean beside resolving this equipment issue
(03) Enrique A: We will be able to help you with the exact price once you help us with the R00 number of the receiver.
Kamran Khan: what price? see? I am confused again - The reciever I have was sent as a replacement
(03) Enrique A: The receiver that was sent to you was an upgraded receiver, it was not shipped to you as the replacement for the faulty equipment.
(03) Enrique A: That is the reason you have a current balance on the account.
Kamran Khan: I never asked for any upgraded reciever - I just wanted the reciever to work
(03) Enrique A: I see that you participated in the Dishn't up promotion to get the HD Single tuner receiver.
Kamran Khan: that's all and I think it will be highly unfair to charge me for a reciever that was sent to me as replacement
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: its not a matter of feeling this way enrique - I was sent faulty recievers initially and all you guys did was replaced it with a good one - which is what you should have done - and I am being charged for that? I mean - why?
Kamran Khan: do you understand what I am saying?
(03) Enrique A: When we sent the receiver as replacement you would have sent the faulty equipment back to us.
Kamran Khan: dish network is incorrectly charging me - this is unfair - they simply replaced their faulty equipment
Kamran Khan: the faulty equipment was sent back
Kamran Khan: you just told me that you got them
Kamran Khan: so what's the confusion?
(03) Enrique A: Now, let me make this clear.
Kamran Khan: ok
Kamran Khan: are you still there?
(03) Enrique A: Initially, you were charged for two non return equipments worth for $400.00. We will reverse the charge for one equipment that we received for $200.00.
Kamran Khan: look - let me clarify - both the equipments that I sent were faulty - both of them - ok
Kamran Khan: and I sent them back
(03) Enrique A: We have received only one equipment.
Kamran Khan: man!
Kamran Khan: I just asked you if you got them both and you said yes
Kamran Khan: the second one was shipped out last week
Kamran Khan: you should have recieved it by now
(03) Enrique A: We did not receive the second receiver.
Kamran Khan: that is what I asked you first and you said yes
(03) Enrique A: You were referring to only one receiver I double checked the conversation. That is the reason I said yes.
(03) Enrique A: If you have really sent the other receiver also the other $200.00 charge will also be reversed once we get the receiver back.
(03) Enrique A: Do not worry about that. You can contact us later to check if the receiver is with us to restart the account.
(03) Enrique A: Do you have anymore questions for me?
Kamran Khan: beside the two recievers what other charges are there?
(03) Enrique A: You would need to pay approximately $150.00 to restart the account which was billed when your account was on pause.
Kamran Khan: why?
Kamran Khan: that's what I am trying to find out
Kamran Khan: why $150?
(03) Enrique A: We did not receive the payment for the bill that was generated when the services were on hold.
Kamran Khan: I paused the account to lower my monthly bill not to have it increased
Kamran Khan: the whole idea of lowering my service was to save money - not to have it increased
Kamran Khan: I dont understand>>>
(03) Enrique A: That was billed for your programming.
Kamran Khan: which programming - there was no programming during the two months
Kamran Khan: it was all on hold
Kamran Khan: ?
(03) Enrique A: Your monthly rate was for $18.33 when your services were on hold.
(03) Enrique A: If you wish you can also contact us at [protected] to know more information.
Kamran Khan: if my monthly rate was $18.33 then where does $150 come from?
Kamran Khan: that you just mentioned to me?
Kamran Khan: help me out here Enrique - you know that there's something wrong here
(03) Enrique A: If there are any wrong charges I would have reversed it.
Kamran Khan: and its unfair for me - since I have been your customer for a long time and I pay promptly each month - this is wrong my friend - this whole billing is wrong
(03) Enrique A: All the charges which are on your account are valid.
Kamran Khan: what are you talking about?
Currently experiencing network delays, one moment please...
Currently experiencing network delays, one moment please...
Currently experiencing network delays, one moment please...
Kamran Khan: you told me right now that I owe $150
Network connection re-established.
Kamran Khan: right?
Kamran Khan: are you there?
(03) Enrique A: Yes, I am here.
Kamran Khan: ok tell me one thing
Kamran Khan: how do you justify the $150 charge?
Kamran Khan: how?
Kamran Khan: for two months $150 - how do you justify that
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: first of all I never stopped my service - I am still getting it
(03) Enrique A: The account is disconnected.
Kamran Khan: secondly you are not answering my questions correctly
(03) Enrique A: I am sorry you feel that way.
Kamran Khan: you give me figures and then you do not support them at all with anything
Kamran Khan: I mean - why cant you give me breakdown of that $150 for two months?
Kamran Khan: I never stopped my service with you
Kamran Khan: I lowered it - and you said yourself that it was $18 for each month
Kamran Khan: so where do you get $150 from?
(03) Enrique A: The account was disconnected due to non payment.
Kamran Khan: what non payment?
(03) Enrique A: Did I tell you that is the final amount to pay?
Kamran Khan: I am trying to get answers from you but you are jumping around and throwing figures at me
(03) Enrique A: The minimum payment that shows on the account to restart your service is $579.14.
Kamran Khan: why are you not talking straight with me - is this how you guys get trained?
(03) Enrique A: However, you sent us both the receiver and after receiving the second receiver we will reverse the $400+ taxes. In this way I gave you the approximate amount to restart the service.
Kamran Khan: service is already there!
Kamran Khan: why cant you understand?
Kamran Khan: I do have the service right now
Kamran Khan: its $18.80 that you mentioned
(03) Enrique A: The account which I am looking at is disconnected.
Kamran Khan: it was never disconnected
(03) Enrique A: Your services are not active.
Kamran Khan: that's wrong information you are getting about my account
Kamran Khan: that's what I am trying to tell you
Kamran Khan: somebody messed up and your computer is showing me disconnected
Kamran Khan: its not disconnected
Kamran Khan: I have the service
Kamran Khan: I never disconnected
Kamran Khan: that is exactly what I am trying to tell you
(03) Enrique A: In that case I would request you to please contact us at [protected] and speak with the account specialist as we have limitation over the chat.

There have been times over the years when we have had to downgrade our service due to financial situations. Every time we are in a position to upgrade our service once more, we get smacked with a huge porn charge.

If I was actually renting the movies, I would happily pay for them. However, I, nor anyone else in my household are renting them. I have two very small children, who can't even use a remote, plus as added insurance I employ the use of the parental locks. There have been times when they are rented when no one is even home and the thing that gets me, is one is rented at, say, 9 am and another is rented the same day, just 10 minutes later, with another just 5 minutes later. If I was going to rent them, I certainly wouldn't rent three movies within 15 minutes of each other!

My bill last month had charges totaling almost $100 and this month was a charge of $66.

I have complained repeatedly, to no avail. Everytime I am told, "These things happen from time to time. To keep your service you will have to pay."

I would gladly switch to cable, but we live in a very rural area and cable is not offered. Since we are very rural, we can't even pick up local channels without the dish. I am seriously looking into DirectTV.

I saw an advertising from Dishnetwork on American's Top 100 channels for 29.99 per month and decided to sign up online at www.dishnetwork.com . There was a one time fee for 49.99 and there was no contract or committment whatsoever mentioned in the sign up application online. The fee of 44.99 was withdrawn immediately from my bank account.

I called Dishnetwork to verify the plan and installation schedule I signed up online. I was told by a lady representative that 49.99 fee is for non-contract plan (month to month service) and I got a date scheduled for installation.

On the next Wednesday, two technicians came by installed a dish, hooked up a TV and tested, and show me how to use the control. Everything worked fine. One of the tech then ask me to sign the paper stating he did the installation, the TV got service, and that I agree to a 18 months commitment. I told him that I do not want any contract and that I paid 49.99 for non-contract plan. He insisted that it's his part of his job to get the paper signed. So I had to sign it, thinking that I could call Dishnetwork and ask them about it later.

Two days later I did not like the service so I called Dishnetwork and closed my account. I spoke to an account specialist who told me that my account is now closed, without mentioning anything about cancellation fee.

The next day I checked my bank and there it was 190.00 was charged for cancellation fee. I called Dishnetwork and asked about it. I was told that because I signed an 18 months contract and I terminated the service early I was charged 240.00 (49.99 one time fee + 190.00 second one time fee). What is going on here? I paid 49.99 for no contract and now paid 240.00 for breaking the contract? It does not make any sense.

I expressed my opinion with a Dishnetwork rep. He told me that he could remove the 240.00 cancellation fee if I re-open my account. Not wanting to pay so much money for 2 days of TV service, I agreed and re-opened my account. He also told me that the cancellation fee will be credited to my account in 48 hours.

I waited a few days and check my bank account. Nothing showed up. So I called Dishnetwork again and asked about it. I spoke to a different rep. He told me that I did not see any refund on his computer either. He then set up the credit refund again and told me to wait another 48 hours. Three days later, my bank account still did not show the refund. So I called Dishnetwork again.

This time I talked to a lady. I explained the situation to her. She took a while and investigated it. She told me that the request for refund was denied and this time she would get someone to permit it, and also told me to wait 48 hours. One week later nothing showed up in my bank account.

I called Dishnetwork again to ask about it. The rep took awhile and he told me that my account was already credited. I told him that nothing showed on my bank account. He said the refund was credited to my Dishnetwork account, not to the bank account that the money was withdrawn from. He asked if I wanted to use that refund to pay for the monthly charges. I then asked about the balance. He told me that for two month service the bill was 83.00 (they charge one month in advance). I told him that my month plan is only 29.99 and two months would cost around 60.00. I was told that because I did not connect my home phone to the Dishnetwork receiver, I have to pay 5.99 more per month. What? Nobody from Dishnetwork has ever told me that, not the installation gys, not the sale reps, not the account specialist -- nobody! I have not slightest idea that I have to connect my home phone line to the receiver or else I will be charged extra every month.

I am very angry and disappointed at Dishnetwork for poor service, misleading advertising, and terribly conducting business. I am willing to tolerate the TV service (100 channels and there is nothing to watch, not even local news), but I cannot stand Dishnetwork hidden fees and hidden policy.

On behalf of myself as a Dishnetwork victim and other people out there who have had terrible experience with Dishnetwork, I strongly suggest that you should look elsewhere for TV service. And if Disknetwork is your only choice, you must be extremely careful when sign up. Make sure that you clearly read and ask everything you could think of before agreeing to anything with Dishnetwork.

I will terminate Dishnetwork service, close the account, pay the 240.00 cancellation fee, and NEVER want to deal with Dishnetwork EVER again.

Having moved to Bhubaneswar I purchased my Dish TV on 25th August 2007 with one year free viewing time with Telugu regional package. To me it was problem time from that day onwards. I shall serialize the issues here under.

1. Audio on its own going down. Try to switch between various channels with full volume like mad, you will suddenly explode with full volume. A disgusting affair for me and a nuisance to the neighbors.
2. Every now and then on many channels, we will get problem code "301-No signal - Check whether antenna or STB is properly connected"
3. I was not getting the free to air DD channels at all for quite a long time after installation. Now I have been getting them for the past one month when the realigned the antenna and repaired my STB (second time). Of course, the problem of no signal is with most other channels.
4. Contrary to the claims of 99.96% uptime with best quality of service, the signal goes off in many channels if we face a thick cloud cover itself. If it is slight drizzle the whole equipment is pretty useless. The signal returns much after the drizzle stops.
5. It is advertised that once you register your mobile with Dish TV, you are automatically recognized when you call their Customer Care. This is a blatant lie. Every time I call up, I had to go thru the religious of entering my 11 digit VC number. The travails do not end there. The Customer Service executive again asks for your VC Number and other information like your address for confirmation that you are the same person who bought the service from them. Then they start giving you useless and irritating advices like after switching on the equipment leave it for 10 hours on channel 555 or remove the VC and reinsert and the like. Very very disgusting and nauseating affair to deal with dish TV.

After all this if some one wants to still buy Dish TV it is nothing but suicidal.

We have been customers of Dish Network for approximately 3 years and until this past Friday, have been satisifed with Dish Network although package options have definite room for improvement. Dish Network is also pleased with us being a very good customer.

Our problem began when I contacted Dish Network to submit a move transfer to our new address. First, move transfers have to be submitted within 30 days of relocation. I submitted our transfer request and was informed that our new location did not qualify for local networks. My husband and I were not happy with this bit of news but after researching we decided we would be able to add a separate outdoor antennae for the local channels. Our transfer to new address was scheduled for August 28, 27 days from date of transfer request. Upon arriving home later on Friday, August 1, we discovered we had no local channels. I contacted Dish Network support and I was surprised when the automated system identified our home phone number to the new street address located in another area with a difference area code. At the prompt, I stated "No" for "Is this the correct phone number?" and was put on hold for next available technician. After explaining problem, the tech put me on hold where I remained for approximately 5 minutes. The tech confirmed with the supervisor the most absurd explanation I have ever heard. Because we had submitted our transfer request to our new location that does NOT have local channel service, which once again, the transfer does not take place for another 27 days, Dish Network canceled our existing local channel service at our current address. They could provide no logical explanation other than the new address for the upcoming transfer is keyed into the system and the system then recognizes there is no local channel service at the new address and in turn turns off the feature, meaning we can not receive local channel service at our current address. In order to reactivate local channel service at our existing address we would have to cancel our transfer request. The huge downside to this option is we would have to wait until the actual move to schedule the transfer and then be at THEIR mercy to available days for installation at the new address. We wanted to schedule ahead to insure we could have the work completed just prior to our big move day, the one day we would be able to be there. We have planned to take 2 days for a five-day long holiday weekend to get everything done (phones, DSL, water/gas/electric/and cable.)

We are really pissed about this and made it very clear to Dish Network that if we call back to reschedule the transfer and we can not get OUR preferred installation then they will be losing another GOOD customer.

I recently tried to have my service reactivated so I attempted to go online. I paid the $25 reactivation fee and received a error message so I called the number and spoke to someone named Pess who found that it was credited to an old account and said she would change it to the correct account. She then told me that cancellation fee and equipment fee would be reversed and all I would need to pay in addition was 79.89 so I went online to attept to pay and found I couldn't access my account so I spoke to a very rude operator who then told me I had to pay $245.87 to reactivate and did not see where I had already paid $25. I told her I had a confirmation she was still rude and referred me to a supervisor dawn AP1 who was also rude and insisted that I did not pay the $25 fee I gave the other number and she finally found it and would not credit it to my account until I paid $245 which I do not owe.

For all you considering buying or using Dish Network for your own piece of mind, don't! They are confusing hard to work and deal with and act like they are doing you favour. Worst experience I've ever had with any company. If you use them I guarantee you'll be back here writing a complaint just like me! I spent over 3 hours on three different occasions trying to resolve a billing problem, (my money was posted to a wrong account number) and when that was resolved I spent another hour on the phone with a tech support person who couldn't resolve my problem. She passed me to a supervisor who was short, rude and curt. Just the way to treat a customer who was right. Obviously they couldn't accept the fact that they were wrong. In ending I have to wait 24 hours for their system to catch up. Pretty high tech..huh!

Please find below the complaint I filed with the Federal Trade Commission, as well as with the Better Business Bureau. In November 2017, my receiver was smoking and quit working. I requested an updated model as a replacement, one that could be recording a program while at the same time watching another. Four weeks later the receiver arrived, after communications with Dish Network every 5-7 days ask where the receiver was in transit. It was supposed to arrive in less than 10 days. No television during this time. When the receiver arrived, four weeks later, it was not the requested upgraded model, but the same model we had that no longer worked. Didn’t want to wait any longer for television, canceled Dish Network. Dish Network sent a prepaid UPS box to return their receiver and dish main parts to them.

Returned the new, never connected receiver and dish working parts to Dish Network, in Dish Network provided box, which they (Echostar, 1285 Joe Battle Blvd, Suite A, El Paso TX 79936) received on 12/18/07 @ 12:00 p.m., per UPS documentation.

First, Dish Network charged my Visa card for the receiver, which they received. I disputed the charge to my credit card and, with supplied documentation from myself and UPS, my credit card company (US Bank) agreed Dish Network had received their equipment and I owed nothing. I forwarded this information to Dish Network. I have received a $200.00 bill every month since then. Each month I call Dish Network, discuss the issue with a supervisor of some sort (Melissa LVP and Mary Q33 were the last two I documented), and am told that I am correct, that I owe nothing and my account is cleared. I, yet again, received a bill on 7/8/08. I called Dish Network and was told that Corporate had reviewed my account and since I did not return the receiver I owed them $200. I was told there was nothing I could do about this bill, nobody to file a complaint or discuss the issue with at Dish Network, and that I had a choice of paying the $200, filing a complaint with the Better Business Bureau, or hiring an attorney. When I went to the local UPS Store, from where I shipped the receiver in December of 2017, I was told that store has heard many complaints from former Dish Network customers about this very issue – being accused of not returning equipment that has indeed been returned, and that I was lucky I had saved my tracking number. I have the tracking number/receipt and the documentation from UPS that Dish Network/Echostar did in fact receive the receiver.

I should not have to go through this monthly harassment to pay a bill I do not owe, nearly 7 months after you received your equipment.

Dish network has ripped me off repeatedly since I signed with them almost a year and a half ago but this week was the worst yet. I happened to look at my bank balance online and saw a $400 debit from Dish. I immediately called to find out what it was, thinking they must have made a mistake. I was told that it was a charge for equipment that was not returned. Not true. On March 24 I had installers come to the house to replace a non-functioning 622 receiver with a 722 that has been working fine since. They took the old unit with them! Maybe they never logged it back in or something but that is not my problem.

So after spending a while on the phone with someone whose accent I couldn't understand, I was finally told that they would look into it but it would take 2 to 3 weeks. I got agitated at this point and said no way--why should it take 2-3 weeks to reverse a fraudulent charge. The woman then agreed to have it taken care of in 3-5 days but something about her told me she was just trying to get me off the phone.

So just to be sure I called again today. I got someone who looked up my case and again told me it would take 3-5 days but he had to check with the dispatcher to find out if the equipment was ever returned. I repeated again that it was not a matter of it being 'returned' because they took the broken unit with them. I have now been on hold for at least a half hour while he supposedly gets in touch with the dispatcher (on a Friday afternoon--yeah, right). I've written this entire report while on hold. I do not expect him to even come back on the phone--I'm giving it another few minutes and then I'm giving up. Monday I will go to my bank and file a fraudulence claim.

By the way the 622 unit that was replaced was the third one that had the exact same technical problem where the unit would suddenly stop working and try to restart itself continually. They sent me replacement units (and yes, I sent back the bad ones) until I finally raised hell and demanded upgraded equipment, which of course this ripoff company charged me for. Then after they finally brought me a working unit, they had the nerve to charge me $29 for the service call--to replace their faulty equipment! As soon as this issue of the $400 is resolved one way or the other I'm done with them. I'll just go to Cablevision or FIOS. Enough is enough. This company needs to be investigated!

Update: Four days after writing the above there has been no contact or action from Dish. I have since filed a claim with the Better Business Bureau of Denver.

Atlas Communications Systems, Inc. has put me into collections for an account that I owe nothing on, per Dish Network. I am receiving threating phone calls from a collection agency for $330.00 which they say that I owe to Atlas Communications Systems, Inc. and that if I don't pay it, this debt will remain on my credit report for 7 years. I was told by the collection agency to have Dish Network contact Atlas to straighten this out. They do not have any information about this company any more. They asked me to contact Atlas and to have them call Dish so that this matter can be straightened out and that my name would be removed from collections. I am asking that you please do this. I tried to reach the number on my Agreement with Atlas so that I could personally request this, but the number has been disconnected. The collection agency was also unable to give me a phone number for Atlas. I do understand that Atlas did file for bankruptcy. Will you please reply to this so that I know that you will contact Dish Network and get this matter straightened out.

Thank you,
Roxann Gagan.

I purchased a Dish Satellite for my secondary home in Tomah. I presently had Cable, but this home is only used in the summer. I called around to find different alternatives to cable. When calling Dean’s Satellite Service in Sparta. I was spoke to Roxanne Leis (Residential Sales), she explained the advantages of Satellite vs. Cable. The selling point is that during the months I am not occupying the house I can suspend service being this in not my primary house. When I called in December of 2007 to inform Dish Network that I was suspending service because of a water pipe break in the house. I was informed that option is not offered and the only way to suspend service is after my 18-month contract is over. I explained to Dish Network that Dean’s Satellite Service offered that option to sell the contract. Then to my surprise, Dish Networks Manager informed me that they are not responsible how the product is sold and have no control over false statements provided by thevendors to sell the contract. I called Dean’s Satellite to express my dissatisfaction and get an explanation why I am being charged $300 dollars for cancelling my contract when the sale person sold me the contract under false claims. The sale person could only apologies for misinterpreting the contract. I also was charged $200.00 dollars from Dish Network for canceling my service.

Brian Van Ruden

I was solicted for service by Dish Network in May 2007. The representative offered me free HD service for one year if I signed up. He said it would come in the form of a $20.00 a month rebate that I would have to send in once the dish was installed.

I signed up for the service, had the dish installed, and sent in my rebate. In December 2007, I received a letter in the mail from the rebate center stating they could not process my rebate. I called the rebate center and they told me they only needed my account number because I put my AT&T number on the rebate form. Apparently this was the wrong number so I provided them with my Dish Network account number and was told I would see the rebate in my next one to two billing cycles.

I waited until March 2008 to call back and check the status of the rebate. I remind you I have been paying the $20.00 each month for HD that I was promised I would not have to pay 9 months prior. When I called back I was told they were still processing the rebate and they would "expedite" it. I explained that I would be cancelling my service if I did not see the rebate on my next bill.

My next bill came and I still was not receiving the rebate. I called Dish Network on May 5, 2008 to cancel my service. I was told I was under contract and there would be a $93.00 cancellation fee for cancelling. Frustrated, I requested this be waived since I had fulfilled all of my obligations as they applied to me sending in the rebate, following up several times on its status, and sending in my payment on time each month. Though I had been paying the $20.00 each month for something I was told would be free, the representative told me there was nothing Dish Network could do and I would have to contact AT&T to resolve that matter.

I then spoke to a Dish Network supervisor who told me she could manually credit my account the $20.00 for six months at this time. She stated since she was offering to do this now (even though it has been one year since I sent in my rebate without any results) that I was obligated to pay the cancellation fee because they were "holding up their end of the bargain."

I called AT&T and within five minutes I was told they would gladly credit my account the $93.00 for the cancellation fee and apologized several times for all of the inconviences.

I do not understand why I had to call to cancel my service for Dish Network to offer to honor the rebate they promised me. Why couldn't this have been done six months earlier when they were having problems with the rebate center? I also don't understand why I send in a check for payment it is cashed within a week but a rebate takes a year to process? I also don't understand how I can hold up my end of the deal by making payments monthly on time yet when Dish Network does not fulfill their commitment to honor their rebate they penalize ME $93.00 and tell me tough luck, take it up with someone who cares (i.e. AT&T).

I don't ask for any type of response from you. I don't ask for any type of compensation from you as I have already cancelled my service. I will gladly pay more money to a company such as Comcast which may be more expensive but does not require a contract nor a rebate to get the product I am promised. I have always heard you get what you pay for. This is a lesson I have learned the hard way with Dish Network.

This email will be forwarded to consumeraffairs.com, my3cents.com, and complaints.com.

Thank you for your time.
Rick

I agreed to a 18 month contract with Dish Network in February 2007. On the day that the technicians came to set up my service, when they were done, they weren't even out of my drive way and I called customer service to find out how to put my parental locks on. While the technicians were STILL in my driveway, there was already to adult PPV movies charged to my account. Since that day in February 2007 until March 2008, because I could not afford to cancel my contract, I was charged, without ordering 38 adult PPV movies. The last straw was in March of this, I was charged $152.79 for these movies.

I have every lock and block that can be done on this box. My husband, who is disabled, can't even erase a saved television program, because he doesn't have the code. My children, 10 year old twins, can't even watch some cartoons because of the parental blocks. (One account specialist even accused my 10 year old children of watching these movies.) We were even at my mother-in-laws funeral, out-of-state, and they were charged to my account (and no one was at my house)! I even had our credit limit, several times, put on $0.00 by Account Specialist so this would not happen. But I think the best part is, since last summer, my box has not been plugged in to the phone line and according to the Dish Network Account Specialist, thats how these movies were ordered. (Your DVR box has to be plugged in to a phone line to order movies through the remote!)

Today, April 25, 2008, I called to cancel my contract and the Account Specialist told me that she 'could' take $100.00 off of the $152.79 if I would stay with them. I told her that I would if they credited the whole $152.79 and she flat told me 'no'. Little did she know I really would not have stayed, but why should I or anyone else have to pay even one dollar for something that they did not rent.

I have been trying to resolve a dispute with Dish Network since early February 2008. The date of this letter is April 22 2008. My son is disabled and on Social Security Disability and I am his assigned payee from Social Security. I pay all of his monthly bills and his payment history for the last 4 years is totally spotless. One of his receivers went out and he called Dish to get a replacement one. They delived it and sent him a return box to send back the broken one back to them. Because of his disability he was slow about returning the box and he did not inform me that that this event had even occurred. When I found out about it, I called Dish and explained his disability situation to them and had them send another box to my address so I could see that it was sent back.They said that they totally understood the situation. The box arrived and I took it to him. We packaged it up and sent it back. ( I know that he should have sent the receiver back sooner and I would not have objected the temporary charge of $100.00 on his personal account until they received the receiver back.)

(1) As of his February 02, 2008 his account was current. (as it has always been). But they debited my Sears card on 1/26/08 $100.00 and 01/31/08 another $100.00 dollars. I used my credit card to set up his account 4 years ago because he did not have a credit card. They told me that they could only debit my credit card if he was late or behind in the first year of his service to make sure he paid his bill, (of which now is in the 4th year and had never been late) so they debited my credit card without my authorization. The charge for an unreturned box is ($100.00) They debited my credit card $200.00.

(2) They charged his account $100.00 (3) more times for a total of $300.00 between my credit card and his personal bill now the total for (1) box valued at $100.00 he is being charged $500.00. (Between my credit card and his personal bill.) I know it gets confusing.

(3) I have called so many times I have lost track but I do have who I spoke with, the dates and the action they were suppose to take to resolve the situation.

(4) I was told that they would credit his account. On March 02, 2008 bill they credited his account $300.00 and then reversed $100.00 of the credit. (for what reason I do not know) so now he has a credit of $200.00 out of the $500.00

(5) April 02, 2008 bill credit card charge back $100.00 was added back to his bill but one good thing, they received the receiver and credited him the equipment fee-adjustment of $100.00. So this credit is a wash as well to $0.

(6) During the time this was going on I have continued to pay his monthly bill each month, so this would not be an issue. But they had the nerve to tell me that the money owed to him was used to pay his bill! (Now I am getting really upset)

(7) On my credit card they said that the reason it was charged was that the first attempt to charge it did not go through on 01/26/08 and they repeated it on 01/31/08. I have their statement and my credit card to prove that both charges went through.

(8) They have told me numorous times that they would send the money back to my credit card and make sure that my son's account would be credited back the money owed to him. (My credit card has yet to be credited back) and each time they credit my son's account they turn around and reverse the credit.

(9) To sum it up my son was should be current on his April bill ( as I paid $70.00) this month and each month prior it should be a normal bill. My credit card should have a $0 balance. But as his April bill stands right now he has a $22.38 credit with adding the $70.00 I just sent, for a total credit of $92.38. I still owe $200.00 on my Sears card and if they credit me the $200.00 on my Sears card they are going to take his $92.38 credit away from him and he is going to owe another $100.00 for this month according to my calculations. Where is the missing $100.00?

(10) I need some help as today when I called back Dish after calling the credit card company to see if the money had been credited back to my credit card (the $200.00) which it had not, they (Dish) spoke to me for awhile and then hung up on me after they could not explain the bill.

(11) I have all of the names and dates if needed of who I spoke to. (of course they are in India) They use American names but that is not their real names, if needed.

(12) Who can I contact for some help? I have put in a dispute with the credit card company and they are working on it but that is not going to solve the situation with Dish Network.

Any help or suggestions would be greatly appreciated. Sorry this is so long, but after you spend 4 or 5 hours on the phone with them trying to get it straighted out it gets pretty lengthly.

I have regestored a complaint on 5 march and from on ther is no tv network at my home... I have been calling up the customer care daily n every day I get a new service centre number which is either not reachable or switched off or does not exisit... And if atall some anws he will inreturn tell to contact the customer care back..

I sugest pls be happy with ur cable tv atleast they have a better customer service.

Our service seemed fine for the 1st year until recently. I just wanted to warn others about how disappointed and disgusted I am with Dish network and that they have flaws in their system. I contacted Dish network last month about a bill that I received that was over $200. I was upset to learn that we were being charged for X-rated movies that no one in our family knew anything about. My husband and I work 12-16 hour days with little time to watch TV and all our kids are in sports and arrive home pretty much the same time in evening. I called dish network to investigate which receiver or remote ordered these movies so I could get to the bottom of this. They claimed that they have no way of providing or keeping track of this information so there was no way for me to find out if my kids were accidentally ordering these movies with their remotes or receivers. How disturbing that they make pay per view accessible to the kids. There should be a system in which they need proof of age in order to allow the x-rated movies to be accessible. Our 4 kids are between 8-15. Furthermore, I was notified that if you remove the phone cord that is hooked up to the receiver and plug it back it, it could potentially re-charge the same movie over and over again. As a Real Estate agent, I use the phone cord to charge my super key not realizing I was procuring extra charges. So we had the same pornographic movies charged on our bills over and over again. Customer service was horrible and less then empathetic. They said the charges were valid including the duplicates. The movie charges were ridiculous over $12 per movie in some cases. If anyone knows about blockbuster online, who would be stupid enough to order pay per view movies over $12 each? I canceled our service immediately! Stay with Coaxial cable!

Buyer beware - Dish Network, subsidiary of Colorado based Echostar Communications Corporation, uses deceptive advertising to lure in customers. They offer a nice promotional rate but don't deliver on their billing statements. The bills are wrong each month, with the customer being overcharged. It doesn't matter what is in your written contract with Dish Network, how many letters your write, or how many phone calls you make.

They'll do everything they can to frustrate customers to the point where they give up, rather than live up to their promises. Their promotions are scams. I am posting this because I don't want anyone else to go through what I have with Dish Network. Do yourself a favor and do not do business with this company.

I've been a Dish Network customer since August of 2007, and my bills have been wrong every single month. I signed an 18-month contract with Dish Network, which included an advertised promotional rate of $10 off for 10 months. But the $10 credit is never on the bills. So each month I call Dish and write letters disputing the charges. On the phone, their customer service reps agree with me that I should have received the rebate. They promise that the problem will be corrected on my next statement, but it never happens. To date, I've never received the promised $10 off per month.

I believe that Dish Network purposely advertised a great promotion to get people like me to sign up, but never had any intention of honoring the advertised rate. I believe they knew the average person would give up after a few complaint phone calls. Think about it, who is going to sue them over $100? If I were you, I would think twice about doing business with Dish Network. You can't believe anything they say, even if it is in a written contract.

Noticing a $5 charge on my bundled bill I called Dish Network to discover that if I did not have my television connected to a telephone line there would be a $5 charge

Connecting to a telephone line would enable me to order movies on line which I do not want to do. This seems to insure income for Dish Network lost because I do not want to order movies on line. Legal Theft?