DISH Network
reviews and complaints

It seems like at least once or twice a year we lose a local channel for a month. This year we have lost that channel for about 6 months now and it looks like they are going to take away a second local channel. If we can't have our local channels back that we pay for we are thinking about going to Direct TV. I had them a long time ago and never had this problem.

I need help finding out which dish network installer came to my home from Allegro Discount Satellite on August 30 2002. I need it to find out which specific type of accessories they used to see if it approved the National Electric Code because when I try to disconnect the rg6 connector against barrel connectors I received a static shock. I have the installation agreement document I searched the contact name Glenn Vastine and he is not the installer that came to my home and didn't see a purpose on it. I hired a private investigator nationwide legal and they did the investigation and contact them to check up my investigation status and said they are waiting hearing back from them and won't return their calls. I have the business entity number for Allegro Discount Satellite because since it was dissolved in late 2004 it would make it harder for me to dig the installer names especially the retention period. I'm extremely stuck and completely lost to find the dish network installer names that came to my home. Please help me thanks.

I have been a loyal dish customer for more than 20 years and am recently very disappointed in the way they treat their customers. Two years ago I had an issue with receiving local channels because of a cost dispute with our local channel 5 and dish. The dish resolution was for me to add an over the air antennae which worked great for many months until I started having a problem with the picture and sound over my bedroom joey. I called dish service and their fix was for me to reboot the hopper and joey. I continued having the problem several more times and dish sent out a local technician. He informed me that he had several other local customers with the same problem and I would have to go back to receiving the local stations over the satellite and that would cost me $12 / month more. I was very unhappy with paying more per month to fix dish's problem and called service. They acknowledged the problem and offered 3 months free local channels. I again complained and spoke to their supervisor who offered 12 months locals for only $2 / moth more. I was previously paying $88.52 / month and my new bill was now for $97.86. After I called to complain, I was put on hold for many minutes (seemed like an hour) and finally got to speak with ashley (senior resolution specialist) who now said my new bill would be $91.07 - $88.52 plus $2 is not $91.07. I I asked to speak with a vp or ceo and was told that they did not have a mailing, email address or phone number for me to contact them. To me, having a loyal customer pay more to fix a problem may be good for a boost to the bottom line of the income statement but is not good customer service and will result in losing customers.

Today is November 23, 2020. I called last week about needing a replacement for my joey. After a 28 minute wait, I got to speak to a representative. After an hour of explaining that the problem was the picture was like a mosaic or thermal image, they refused to replace the joey, spoke to a supervisor, the same problem. I had done everything to seeing if the problem could be corrected with the exception of replacing the HDMI cable. I should NOT have to pay to buy another cable just to see if that was the problem. I was told they could not replace the joey until I had completed all of their correction measures. Problem NOT resolved!
2 days later I got on chat and spent about another hour going over the same detailes, I want reimbursement t for the time I am without the use of that joey. instead, I ended up being given a free one month of in-home service so as they could send a technician out to my home. So now I have to expose myself to the virus, by having a technician come to my home. Until the problem with the joey, I was happy with my service, understanding about disruption because of the weather, and had planned on renewing my contract when it came time. Now, if I could cancel my service I would. I have gone over a week trying to resolve this, hours wasted on the phone and with chat, and I was informed there would have been a shipping charge if they had just sent me a replacement. I pay $5 per month for that joey, and if it is defective, you should replace it at NO charge. I wonder how the FCC would rule on this. I know that if the dish had charged me I would have filed a complaint with our NH State Attorney Generals' office, Division of Consumers Affairs. As I am retired, I have plenty of time now for filing complaints about being defrauded or ripped off. So as I wait for the technician to arrive tomorrow, this is why you lose customers. I was paying about $72 per month or $865 per year of which $60 per year for the joey, a cheap $20 unit made in China, is now going to cost you my account. I will still keep paying for my service because I agreed with the contract for 2 years. I will however NOT be renewing. My son's contract with direct is expiring and he did like my voice remote but after me telling him about your customer service he is renewing with direct. My daughter and granddaughter also liked that voice remote but their contract is sometime next year, but again after I told them about all the trouble I am having getting a simple joey box replaced you can be sure they won't be considering dish for there service. All of this because of a simple defect in a joey and your policy about replacements.

They are trying to say I'm under contract with them even though they told me my equipment was throw away and I had been with them since 2008.

These people are crooks!

Dish claims we rented a fight through one of our receivers. No one in our household rented it. Yeah we have children in the household but they are old enough to know what they are doing. No they did not order the fight. They could not provide me with which receiver it what purchased through nor an exact time. They will not resolve the issue and we are stuck with an added 74.99 additional fee of a boxing match we never ordered.

I called to inquire why my bill went up $10 when the billing was separated from Frontier. First they said it was the same price, then they said this one bill would be $3 higher before going back to the old price. When they finally agreed the old bill was correct they wanted me to pay it with a credit card. Then when I said I was mailing in a check they wanted the routing number. WHAT? I refused to provide anything and they then said it wasn't necessary.

The service is okay, anything beats Comcast's incompetence. But their billing customer service is awful.

I am an engineer and would never pay 9.99 a month just in case a technician needed to come out... So when I called about a procedural sequence on a two tv receiver issue, just to better understand how the two receivers communicated, the dish rep said, no problem you have dish care and we will send out a technician. I explained that I never signed up for anything like that and never would. Come to find out dish has been charging me this for at least 10 years... Which equates to over one thousand two hundred dollars for nothing. Dish blamed me for not checking my bill... when I didn't add it? Additionally, it was automatically deducted and bundled with Frontier... So good luck catching something like that. The only way I found it was when Frontier was bought out by Ziply and they both want to be billed separately. Now I know why?!? Additionally, I have been a customer for the last 20 years and no one ever contacted me about what they could do to stay competitive with the latest offers to new customers... total lack of proactive respect for years of loyalty. Or was that the 1200 dollars they silently kept deducting. So 59.99 for new customers, 100 Visa card, 300 if you add internet, and I pay 108/ month... So talking with their call in center for customer service, they can't even match the 59.99 Which comes with hopper, new equipment, where as I even offered to keep my old equipment. I am ready to terminate unless someone can help me out. Obviously dish has lost that personal touch they used to have when we originally signed up through HTM. So if someone in customer service would like to show what DISH still represents, that would be very beneficial. [protected]@gmail.com. Kent

Lousy DVR software - unstable and contains lots of errors.

No contact info for billing. (They just doubled my add-on charges with no explanation. Then they added another $7.74 with a charge for $15.48 for 'adding' a service I already had, then crediting only $7.74 to remove that again. Net result - a $20 raise in my bill with NO service changes by me.)

Needed help getting 2nd tv going after had to disconnect for carpet installation. Went 6 weeks without CBS and NBC, no bill discount given, due to contract problems so thought DISH could at least send tech to do when in area and had extra 10 min. They expect customer to do the service work with guidance over the phone. I'm a retired accountant not an IT person. Thinking of switching to a more customer orientated service.

I called and asked for a price, 1st woman wanted my date of birth before giving price; she transferred me to a 2nd woman when I would not give my personal info; 2nd woman wanted my date of birth and my ss number, just to give me a price! Both of these women had a foreign accent and with all the hacking and scams going on with people working from overseas, why should I want to give them my info. To get a total price including tax & surcharges per month? Dish just loss a chance to sell me their product! Dish ought to fire all those people stealing info and selling it! They ought to be ashamed of themselves!

I just spoke to John regarding a Polk sound bar I purchased ($180.00) from
Dish Technician Jason a ahile back. In setting it up he only set it up for T.V. audio. I can"t watch DVD's as he forgot to make that connection when installing the sound bar. I asked if someone from Dish could come and make that connection and was told by John that I would be charged $50 or $60 dollars for that, which should have been done at the time of installation. He said I would have to call Polk and talk to them. I called [protected] at 2:30 in the afternoon and the recording said they were closed and I would have to call back during business hours which are 10:00 to 6:00. If you could solve this issue for me I would be very grateful...

The 1st time I called to cancel was around Sept. 28th, I asked what it would cost me to cancel dish the person I talked to said to call back on 10/17 or 10/18 and that it would be $40 + $15 (probably) for equipment to be sent back. My wife asked me to call back and check to see if that was the correct amount, it didn't seem right to her. So I called on 10/3 (called 3 times because kept getting the wrong area) (times called : 8:04 - 8:19 - 9:10 am) finally got the right department. Talked to Debra in Colorado, we had a pleasant call. Told her the reason for canceling and ask how much it would cost to cancel. She told me that she would put an order through and then she could tell me how much it would cost. She said the total cost would be $40.56 and there would be no charge for the return of the box and no other fees either. I asked if she was sure because the guy I had talked to in Sept. told me it would probably be more than what she had said. Again she checked and said, he must not be able to see what she could see and the final payment would be $40.56. I said ok then cancel it, she tried to get me to stay with a $19.99 package and I said since it would only cost me what she had quoted me before ($40.56) I would just cancel. On 10/6 I received another bill for $48.55, I immediately called DISH. Talked to Ron, after getting nowhere with him I repeatedly ask to talk to a manager (had to get angry for him to get me one) and I don't like getting upset let alone angry. Finally talked to Hayde, couldn't even understand her at first. I told her everything that happened, she was not sympathetic at all. Oh she said she was sorry about the confusion but that I would have to pay the $48.55 because of early cancellation. I tried to explain that when I called on 10/3, talking to Debra, that I had asked about all of that and was repeatedly assured that there were no other fees that the $40.56 would cover everything period. After getting nowhere with Hayde, I asked to talk to her manager, she informed me that there was no one above her. I said GOOD BYE and hung up. If this is how you work, telling people one thing and then when they pay that price and you all send another bill, I will never tell anyone to ever use you!

overpriced, they are shorting us content, with no notice, or consideration, of what we have paid, or are paying. As far as I am concerned, even one dropped channel is "breach of contract!". I am effectively off any liability to drop Dish, and move on!

Dish installer arrived on Aug. 28th, 2020 to set up service with tv, with a promise that Frontier Communications would return the following week to install phone and internet service as this was a bundled service. They never arrived, and we eventually called Direct TV for tv service/internet/phone. This was installed on Sept. 21st with no problems encountered. I was assured that my account balance from Dish was "Zero" and a box would be sent to returned Dish's equipment. Today, I received an email that stated I would be charged $480 for the two years I agreed to with the assumption we would have service from Dish. This seems so contrary to all common sense, and I cannot afford frivolous deductions from my bank account! I am reporting to the NYS Attorney General, the BBB, and the FCC if this is not taken care of immediately.

I called Dish today to find out why I keep losing my signal. The gal I talked to said that they would have to send out a service tech and I would have to pay $95.00. When I asked why I had to pay to get their equipment fixed she told me that it would be something wrong with the dish antenna, that it was most likely corroded and the antenna belonged to me. If I own this antenna then I must have owned the one they replaced a few years ago too, so does that mean they stole my other antenna because they didn't offer to let me keep it?
Now what if it was installed wrong when it was replaced, is that something I need to pay for then? We have had problems with it off and on since it was replaced. That just doesn't sound right.
When they get here to resolve the signal problem what guarantee do I have that they will be honest with me and tell me if it was not installed right? Or what if it is a problem with the receiver box, are all the charges removed?
Now that we know that Dish has my old antenna that worked just fine why don't they come repair this one that has never worked right and we can just call it even.

Jim Rankhorn
[protected]
[protected]@aol.com

I seem able to access All 5 Fox channels any time, but not MSNBC and sometimes CNN.
Are the Russians hacking Dish? Or the Republicans? I am going to cancel Dish if this is not resolved; have been with Dish for over 10 years. Extremely exasperating! Especially during these difficult times with corona virus news, the election and the debates. I want to get my news from MSNBC.

For several days, we have not gotten any sound on channel 9, our PBS station, and just now when my husband turned on the TV, channel 4 — a local channel carrying a college football game right now — is being broadcast in Spanish, which unfortunately neither of us is fluent in.

In addition, not having the local channel 7 available is getting to be a problem, since many of our favorite shows are on this channel, and the fall lineup should be starting soon.

I pay our bill on time and have not previously complained about anything on Dish, although we have found it to be inferior in providing television to our household. Not very happy at the moment.

We live in Monroe, WA — for reference on the local channels.

After being a Dish Network customer for 4 yrs, we decided to switch back to Comcast. We were tired of frequent Dish outages due to snow and heavy rain.

Dish sent two boxes and 2 prepaid UPS labels to ship the equipment back to them. I boxed everything up and took them to the UPS store. I saved my shipping receipt because I guaranteed there was gonna be some BS.

Three full weeks later - the BS begins. I got a robocall from Dish saying that they didn't receive my items and I was going to be charged $300 to my card on file. I checked the UPS tracking online from my receipt... it said numbers not valid. Since Dish generated these numbers, I called them. The guy said no, they hadn't received my equipment yet, call UPS about the tracking #s.

I call UPS, the printing was very light so I mixed up one letter. It showed Dish DID receive my equipment 4 days after I sent it.

When I called Dish back with valid tracking... guess what? Story changed. Ok, ok... we did get your stuff but a Joey was missing, that's gonna cost me $50. More BS. I shipped all 4 of them back. They were caught, but still trying to squeeze a quick $50 out of me tho.

Long story short... my account is now "cleared" and they are going to "waive" the missing Joey that was never missing.

ALWAYS SAVE THE RECEIPTS BECAUSE THEY HOPE YOU DIDN'T!

Back in august I had called to see how much it would be to add a couple channels to my account but changing any I had now. They said they could do that and I was given the amount of $81.04... A few dollars cheaper then what I was paying but the lady had told me in 3 months it would be back to the $84 when the heartland package wasn't half off.., anyway I got my bill and its $94.55. I know I heard the lady correct. I asked her a couple of times to verify the amount was going to be $81.04... She said yes. I called but they didn't do anything. I have been a customer of dish for nearly 30 years... I really regret now for not changing to comcast. But I didn't because I was told a different price. Unbelievable! That's how you run things.