DISH Network
reviews and complaints

We travel for work. I called to cancel and was told I couldn’t do it until we turned in our box and such. So we had to wait months before we got to go back home. Because we never know when we will be off, we grabbed the box, remote and wires and gave to a friend so they could box it for us. When I called to cancel AGAIN (don’t get me started on the WAIT TIME for an agent), I was told I need the dish outside too. We are 5 states away now, haven’t looked at dish network in at least a year (still paying) and now I will be charged because I won’t be able to return all equipment. 10/10 would NEVER USE DISH AGAIN… not to mention agent on the phone was rude… do better dish

Game of thrones will no longer work. The episodes that I did watch still have 28 days left to watch and even those will not work. Once I click on an episode that I haven’t watched it just has the close button and has 0 minutes remaining even though episode hasn’t been watched. It seems to be only happening with Game of Thrones series as any other ones work fine.

I have had dish for 17 months. Prior to having Dish I had DirecTV for 22 years with no problems. From day 1 I have had signal loss issues with Dish. I did an online chat once and was told I would be charged $99 for someone to come to my home and see what the problem is. I am locked into a 2 year contract, I am not paying for someone to come fix something that was never working properly to begin with. I also called and spoke to someone and was told if I moved my receiver and/or joey I needed to put it back where it was when it was installed. This is BS! We live in 2022, I should be able to move my damn furniture without losing a signal to my TV. Regardless, I had signal issues from day 1 before I ever moved anything around.

I had just purchased my house and when he came to install and set up Dish, he broke the flap on the receiver and the antenna on the back of the receiver. He mounted my dish on the side of my house where trees and very tall shrubs are in the way. I am assuming this is why I have signal loss all the time. This is so stupid. I want to cancel my service and go with a reliable company. I see the commercials for Dish stating they have most reliable service and excellent signal. I call BS. I also moved my joey in the bedroom to the other side of the room. Like I said, I had just bought my house, I didn't know how I would end up leaving my furniture at the time.

AUGUST 23 2020 TIME FROM 9:01 AM TO 2:30 pm for cable hook up from dish network A male person show up I show him the three tvs Iwanted hook up in 5 1/2 hours the tvs were not working still! he charge me a $128.86 for a sureprotector and a gold hmei cable in 5 1/2 hours he did not hook up my tvs he acted like he did not know what he was doing the job takes 3hours to do I told him to pack up and leave . I Want some one to call me about this problem ken [protected] he took the surge procetor and hdmi cable with him that i payed for

August 22,2022

We started with Dish network last month, and they had us pay 215 dollars up front for the installation and first month payment. They did not disclose to us that we had a pay ahead account but was told we would get monthly billing because we chose paper option not direct bill. We recieved the bill and mailed it on the 15th of August, assuming it would reach them in time or we had a grace period for them to receive the payment. On the 22nd of August we tried to turn on the tv and we recieved a service interupped notice on the screen. We called and told them the check was sent and they should get it in the next few days, They said they have no way to turn service back on without payment. I said there should be a grace period it was at that time they disclosed they had two types of accounts I told them this was not disclosed to us at time of signing up, and no one told us it was a pay ahead account. The woman named Rose said was rude and when my husband asked her to speak to someone in america she started to get nasty and said she was frome Idaho which we clearly knew was not correct. That is beside tthe point. They did not disclose their two types of accounts and we felt that there could have been something that could have been done since this was our first time dealing with payment and service issue. They had lied to us with issues on installation of the dish service from the start but we gave them the benefit of the doubt but feel we might be dealing with a shady company since they hide details and overpromise and underdeliver with installation and service. It seems they discriminate on people based on credit scores and my husband has a score of 685 which is average credit and should not have shifted him into their sub payment catagory.

I am extremely frustrated that my pricing did not return to pre-pause pricing after having the account on pause for just a couple of months. I was repeatedly assured that the package and cost of service would reinstate. It did not. As a result, it is now costing me $180 MORE per year. I will likely end my DISH long time relationship for 3 accounts. Your $180 will cost you more in the long run. Such BS. Time to cut the cord.

My name is Rosita Gonzales. I set up service with Dish and was install 08.15.2022. They were late and I was charged an installation fee and was told I was not eligible for a Gift Card and my credit score was not good enough! I have 801 credit score. I am 79 years old and I don't hear very well, but I feel I was taken advantage of! I shouldn't have been charged an installation fee. I have the flyer as well. The Representative I spoke with 08.17.2022 said I was not eligible but for 25.00 and that I didn't mention the flyer so I forfeited my installation being waived. I can't hear well but I really would like to have the service./ I am seriously considering cancelling with your company all together. I am even considering filing a complaint with the BBB!

On Saturday I called Dish, about my bill. They say I owe them$119.00 dollars.I don’t owe that. The man never helped me. On Sunday I called again, because now, they turned off my service, for $21.00. I told this man, that I can’t pay nothing right now. I am a senior citizen, on a limited income. I was on hold, and then they hung up on me. I want this problem fixed, and my tv back on. Dolores [protected]@yahoo.com

I am concerned and disappointed that I have not received what is advertised and what I was promised when I purchased your product.

Three days ago, I decided to subscribe to Dish TV. I had reviewed similar offerings from Cox and Direct Tv.

I chose Dish over your competition because of a feature that you offered that was most important to me. You advertise everywhere about how you integrate control of your hopper and Joey devices with Alexa and Google hands-free accessories.

This is what I needed due to the special needs of my adult son. You see, he is partially paralyzed due to a horrific accident he was in involving an impaired driver.

He is very bright and speaks well. Unfortunately, he has limited use of his hands and arms.

I called prior to my installation of my Hopper Plus and two Joey 4 devices to verify they could indeed be controlled using my Alexa or Google hub devices. I was assured that this was, in fact, the case, as advertised.

The day the equipment was installed I sat down to configure control of the Hopper Plus just to learn that the Alexa and Google Assistant apps were missing from my Dish Settings screen.

After calling support and having my call escalated to 3 different individuals, I was assured that an update would get installed in the night that would add the two missing apps to my receiver.

I did receive the updates, but they did not include the Alexa or Google apps that are needed before my boy can control his programming by voice. I promised him this was only a temporary setback.

It is now almost five days since the installation of my equipment. I have placed more than six calls into your tech support and sales department. And although everyone I spoke to is very caring and understanding they offer me no glimmer of hope for a resolve in this matter.

All I am being told is that this is a new issue and the best they can do is notify engineer of my issue and that they may begin looking into this problem in a couple of weeks.

To make matters worse, I called in and decided to cancel my arrangement mainly because I was not delivered what was advertised. I was not even given any hope that it would be resolved anytime soon. This has made me feel duped and left standing holding a bag of incomplete goods for which I purchased.

I was told that sure, I could cancel, but then I would be on the hook for early termination fees if I did. Now, ask yourself, isn’t that just like rubbing salt in an open wound? I think so.

I have been truly kind each time I have called in to get help. Not once have I become tempered or angry with those whom I have spoken with. I just cannot understand why I am being left out in the cold having to make excuses to my son why he still must’ rely on a family member or friend to perform a basic task as adjusting the volume or turning the channel for him for an activity he spends almost every waking hour of his day doing for lack of having the capacity of doing anything else. This just pulls at my heartstrings.

All I am asking for is what I was promised. without the voice assisted control of Alexa or Google assist technology I am in the same position I was in prior to committing to a two-year subscription. And now being told I will be penalized for cancelling even though you did not hold up your end of the bargain.

Well, I ask you, is that fair? Is that fair to my boy? I would have to say it most certainly is not.

I hope this letter does not fall onto deaf ears. I hope someone will read this and offer me some hope for a honest resolve.

I look forward to hearing back from someone soon.

Thank you very much.

Regard,

Gary Hilton

[protected]

[protected]@gmail.com

My 78 year old mom has been a Dish customer for >10 years. The receiver went out on her system last month, so she called them to come out to repair or replace it. When they got here, the receiver they brought would only take care of the tv in the living room. In order for her to have tv in her bedroom, like she has had for all these years, she would need something else which came with an additional fee. Apparently, when the technician left after installing the equipment, he had her sign something on the way out which, a month later, we are finding out was for a 2-year contract. Also included in that 2-year contract is a fee of $400+ if she opts to discontinue Dish within that time frame. My mom, clearly, didn't read the contract and thought she was just signing something to say she had received the new equipment. She discovered this when she got her first bill today, that had a higher fee than was supposed to, and upon calling about it found out about the contract and cancellation fee. We have been on hold for 20 minutes to talk to a live person only to be disconnected once the representative came on the line. Upon calling back, the first person we spoke with wouldn't do anything to escalate us to a representative, even though we had been disconnected through no fault of our own.

Since we have had Dish (almost 2yrs now) every few months we have major problems with our boxes and they have to be replaced ( averages every 6months or so) well on top of that we pay to not have our dvr working properly the timer and schedule will show set up but then will not record and will take it off even if you have it protected. I'm fed up! We will be looking for new providers.

What happened to sophisticated animations like NEON SPRINGS on Dishscapes? Now it is nothing but low-line, cartoonish, one-dimensional animations. Looks like something from a coloring book or grade school.

Since DISH TV has now gone cheap on Dishscapes, consider buying nature video, good quality stuff like on YouTube. That would better than these cheap animations you are now doing that are crap!

You say this month's DishScape was voted best by your own in-house animation team. I have worked in the film biz for 40 years you don't have a qualified animation team if they are voting on something as elementary as what you currently show.

Garbage!

I have an online account where you can change your program. I changed my program to flex package before the July 28-August 27, which was due August 12th. A payment of $100.54 was sent per representative and they received it on August 3, 2022. Somehow their system did not adjust my Flex program cost correctly when the bill dropped, and it is still showing my bill for $120.54 instead of $98.06 which I have a credit of $2.48. The representative said I had to pay the

$120.54 too. How can a person be charge twice legally. I am a senior citizen on a fixed income.

I was gone for over a year and came back ,i was told one of perks of coming back would be a $400 gift card, but when i called to ask for it i was told they had put me back under old account and could not get it . I ask about closing that account which should have been already closed and open new acount ,the lady that represented as supervisor said she could not, and this was within 2 hours of being hooked up,this is not how you treat custermers by screwing them and not back up what was told by your own people . This may not make it any where but on a delete button but you are not showing you care about loyalty and just wonder you would like this done to you?

Today I called Dish to set up an account under my name and after they said I qualified to received the servicie a rude and impolite lady hung up on me, because she said that because my husband had an account with them that was cancelled I have to wait 60 days to get the promotion in my new house which is ridiculous because it is a new house and a different person. She wanted me to reactive my husband’s account and I cannot do that because just my husband can. I said, I want my own account in my new house and she was very disrespectful with me. Due to the employees like her dish is loosing a lot of client because people will go to another comp anyway.

I am sickened by your commercial showing a tiger get hit by a jeep. It is disgusting. If you want to show an animal being killed why not use a creepy looking teenage boy with an AR15 being run over by a semi. That would be satisfying - not appalling.

Please be careful about things going missing when a Dish TV technician visits your home. These are generally contract technicians and Dish will disclaim all responsibility because some of them live out of state (e.g., if you live in New Jersey, the technician may be from Pennsylvania). One modus operandi of these technicians is that they will put their clipboard/bag/equipment on top of or next to whatever item (e.g., laptop) they intend to steal. When they leave, they pick up your item along with their stuff, and you may not realize that your belongings are missing until long after they are gone.

I am fileing a complaint against dish network in regards to i have had no services since 7-1-2022 the service was interrupted by sever weather and rain i was getting an error message complete signal loss 015a i tried all troubleshooting steps that was available and nothing i was told that they would have to schedule an appointment for a technician to come out and fix the problem and restore my services i was told that the earliest they may be able to send one out would be july 20 22 and then maby not until august 5 2022 or past that this is an outrage and ridiculous and just plain wrong i pay for this service every month and i have allways paid my bill on time without missing any payments and now i am be mistreated like this by a company like dish networks i am so disappointed and frustrated and appaul by the fact of the matter that i have to go without. My dish services until when i should not have to do that telling me that they are all booked up until then i dont believe that someone should be free to come out and check out the issues. And fix it i just want my services restored and if they do not come out before those dates then they will leave me with no choice but to cancel my services with dish this should not take that long to fix my services i deserved to be treated better than that and this is why i felt it was necessary to file this complaint i hope that they will do the right thing and correct the problem they say i am a long time loyal customer well i dont feel like i am right now show me how loyal and valuable i am as your customer i want time without services to be credited to my account they owe me that much and any promotions thanks.

I tried to cancel my services due I can not afford it to do my payments. When I call them they always told me they can not cancel if they do it I need to pay for 2 years because the contract last 2 years I am going to retire this year and I want to move to a diff ent country. Anyway they decline to cancel. I don not what to do. I can not pay. Please help!

I reinstated my Dish subscription for my RV before heading to Montana for a few days. Everything worked perfectly in my driveway at home, so I packed it up and left on my trip. Upon arriving in Montana, I set up the satellite receiver to watch TV in my RV using the Dish mobile app to ensure I had a clear unobstructed view of the Dish Satellites. I could only get the crappy half of the channels I was subscribed to that nobody wants to watch. After many resets, calls to Dish Technical help, and moving the RV to a different spot, there was no improvement in the channels received, so I cancelled the service. No refund. So, I called them after getting my CC statement to ask. They still had me down for a $95.07 credit. I said I don't have any other RV trips planned this year and want that money refunded. They agreed and transferred me to another agent. That other agent said I would only receive a prorated refund of $88 and change. I want the full refund since the service I paid for never worked except for a few minutes in my home driveway before putting it away and leaving on the vacation. They refused to refund the full amount for services not rendered.

Dish thinks it's OK to take money for services they did not provide.