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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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D
9:15 pm EDT

DISH Network horrible technician

This tech was really rude and stunk of marijuana. Very unprofessional if you ask me. He kept making derogatory remarks towards me. His name was Travarius Bobo. I remember the name because he kept telling me to look him up on Facebook and the last name reminds of a clown's name. I will surely be dropping dish network. This was the worst service I have ever had in my life.

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4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network bill is s10 higher than our usual amount.

We got our bill for monthly service. It was $10 more than our usual amount.
Our usual amount is: $94.52, and our bill was S104.96 this month. Why the increase in amount?
Norris Bussie
Account No. [protected]
We are new customers since April. We are not happy with the Dish in our living room. A voice keeps telling us what we are watching and it is annoying. Also, we can't get captioning on TCM, but we get it on other channels. What's with that. Norris is hard of hearing and needs the captioning. We watch TCM a lot.
Please let us know what is going on.
Note: We are not connected to the internet!

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G
10:31 pm EDT

DISH Network no picture

10/05/2019- Called for technical service. After waiting for over half an hour a customer service rep asked me to try different steps to correct it. I did but still no picture. So they referred me to a technical representativeHe could not fix it. So they said they would send a technician to my house. Scheduled me for Sunday the 13th a week away! Said they gad no closer dates for service.

What terrible customer service. To wait a week for a technician to come to my house is absurd.

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E
9:15 pm EDT

DISH Network dispute with fox sports, big ten, and who knows what is next

When can Dish Network and/or AT&T, and or Fox Sports be deducting the prorated $$ that customers are paying for their subscriptions. It isn't the subscribers fault that we're not getting what we're paying for. Ordinairily that would be called fraud or theft. I personally am not able to watch my Astros in the playoffs, & possibly World Series or USWNT. This sucks with all ya'll are raking in from consumers and advertisers.

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J
9:07 pm EDT

DISH Network tv programming

I love my your equipment but you keep dropping programming that I like (HBO, FOX). I have been unable to watch HBO for awhile now and this week I missed Thursday night football and the Oregon Ducks game. I'm afraid I may have to drop your services if my programming doesn't return soon.

Your negotiating tactics are very disruptive to your loyal customers.

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7:38 pm EDT
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DISH Network fox removed stations

Your battle with Dish Network is ridiculous and I same the same to Dish. Get your head out of your pocketbook and place it back on the consumers.
Greed is consuming the American way of life and the people that get hurt are the ones that can do absolutely nothing about it.
You picked this time of year with so many sports teams playing to cut services.
WASN'T AN ACCIDENT RIGHT?

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M
4:50 pm EDT

DISH Network dropping fox

Its a crock that our sports package we pay for is missing the main channels we watch our games on. Get over being money hungry and get them back or review your prices because the package I pay for is now short multiple channels 🤬🤬🤬😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡😡😡😡😡

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Eawc
, US
Oct 26, 2019 1:45 pm EDT

Sick and tired of your silly dispute with FOX. Missing multiple college football games every Saturday is now expected and NOT appreciated. Your complete disregard for customers that are paying for this package, and paying dearly, is appalling. Sick and tired of you Dish Network. 23 years + as a loyal customer is about to come to an end

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S
1:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DISH Network local channels

We pay for local channels. WE WANT FOX BACK! You are still charging us for the package that we signed a contract on and you are in breach of contact. If the customers didn't pay dish network, you would cut off our service. We deserve better customer service for dish. Please give us what we pay for or we will be forced to find a new provider. This issue rest at the hands of dish network! Customer for over 16 years.

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Resolved

Thank you for resolving this issues with FOX. Was happy to watch local football coverage today.

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J
12:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network dish network service

I switched service from DirecTV to dish network after they removed CBS. Now in the start of football season you cancel fox. This is [censored]. I am very disappointed with this. Now I have a package that I pay for these channels but now you dont offer them. One would think you should then reduce my bill since I am no long getting the package I am paying for. Highly disappointed that the customer has to suffer for your company not making an agreement with fox.

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G
12:14 pm EDT

DISH Network customer service - moving installation

We contacted Dish over two weeks ago to have our services moved as we have moved. We were told we would have to wait until today October 5, 2019 for someone to come out between the hours of 8:00 and 12:00. I immediately questioned this as your company advertises someone will come out within 24 hours. With much frustration, we have waited for our installation day to have no technician arrive without our window. After calling to check the status of the technician I was informed by the representative that the tech May or may not show up today. I immediately asked to speak with a supervisor. This supervisor was rude and stated that they could give me a credit of 40 dollars for us not having services thus far and $20 for the inconvenience of the technician not showing up. This absolutely infuriates me being I've had to take off work today - cancel plans - and miss a benefit that cost me over $400 for tickets because your company is clueless and doesn't know what's going on or where your technicians is. I let this supervisor know I would be contacting the Better Business Bureau and also speaking with my attorney if install didn't happen today as I was advised being you've cost me money and TIME! This guy sent me over to a woman named Rose with ID JZH. She is rude and should be fired as she has no clue what is going on either and quite frankly is a smart [censored] to your customers. This is not appreciated! She informed me that "oh someone will be out now between 3 and 5". Yet again, now we are missing other events due to this inconvenience

Bottom line is - your customer service is TERRIBLE, and your TV service is just as bad. I want a supervisor or your legal department to contact me regarding getting out of my contract because quite frankly I don't do business with rude people and unreliable peop

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V
9:09 am EDT

DISH Network fraudulent receiver return claim

I noticed Dish Network dropped my sports channels in July 2019. I saw they were having a dispute with the sports provider so I patiently waited for resolve. By August my favorite major league team was in the pennant race and Dish Network still had not resolved the issue. I then called about the issue and was told the channels would return soon and also rewarded 3 months of Major League Network free for 3 months to watch "highlights ". In August, after a long, heated sales pitch from their sales rep, I dropped Dish Network. I had to call twice to get my return boxes sent to my home for returning the equipment. I packed the main receiver, two Joey receivers, Remotes and the satellite Lan part and hand delivered to UPS for shipment to Dish Network. Now I get email stating my credit is being charged $50.00 for non return of a Joey receiver.

Vincent

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BobbyB444
Ledyard, US
Feb 03, 2024 5:12 am EST

for all return customers, take a picture of box contents and return receipt, include these in the return box a note with your name/acct number, that you took a picture, and that these items are complete and all in working order, keep it for posterity, and write down names/dates and copies of chat texts, keep those in a separate folder on your computer.

I also notified my bank not to pay any prospective bills or entries from any derivatives of DISH Network. Worked for me.

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S
9:11 pm EDT

DISH Network removal of fox channels

I have been a loyal customer for over 10 years but you are about to lose me. I pay my bills on time and expect to have the channels I purchased. I purchase satellite TV so I can watch sports but every year you guys do this and cut off sports channels often during prime seasons. You need to get your act together quickly and restore the fox channels (including fox sports SW, Fox News, Local Fox affiliate, etc) or I am going to find another solution and quickly. I have had enough!

Signed, Fed up long time loyal customer!

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BRB3316
, US
Oct 04, 2019 2:45 pm EDT

I made a big mistake when I switched to Dish just a couple of months ago. The very day it was installed we lost Fox Sports Southwest, now we lose KDFW. How slimy of Dish is it to post the telephone number for KDFW urging Dish customers to call them. My contract is with Dish and this is one of the channels I pay for so Dish needs to get off their butt and reconcile this. I also think it's pretty sorry of Dish to not have this worked out BEFORE the contract with KDFW expired.

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C
7:03 am EDT

DISH Network removing channels

You have removed wwe raw and fox news and smackdown which you told me were in this package. After one day I find I do not have these channels. I do not want to watch lying news I want the truth. Get with the program and get theses channels back. Now I tried to submit my complaint and you tell me I dont have enough characters. what else would you like me to tell you that dish is messed up and not giving the public what they want. I see I am not the only complaint. Remember this is a complaint after one day of installing dish network. [protected] craig kizer new customer.

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M
6:40 pm EDT

DISH Network fox sports 1

I'm totally ticked off about this latest fox sports 1 cancellation. The major league play offs are starting this week and in the history of baseball I cannot ever remember being blacked out of yankee games. I plan to cancel dish net if this is not resolved by Friday. Absolute joke. You people could care less. Pay the dam premium. And further more was idiotic company dictates a complaint be 350 words. Your a joke for a company.

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G
1:46 pm EDT

DISH Network you stealing money from me without permission

You said 360 termination fee. Then took it with out my permission out of my account called 10 times most of the time on hold for 30 plus min to talk to some idiot that cant hardly speak English for them to say please hold and hang up on me I was not set up for auto pay you have no legal right to take my money and I did not physically sighn a contract or electronically sighn one you are a bunch of thieves. May be you can explain to my daughters why daddy has to work over time to come up with money to pay mortgage instead of being with them on there birthday thanks alot Dish your only here to help you "F" everyone else what a way to run a business no wo der the better business bureau and the entire internet is 99 percent negative about dish I wish I would have done the smart thing and gone with comcast. Way to make a mark on the world as crooks.

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V
1:25 pm EDT

DISH Network change in channels on my programming

I have been a dish customer for years along with a billion other people i have been a smackdown fan for many years also. Now we find out that for some unknown reason which is probably a money negotiation like with AMC before, you have went and took away the FOX channel which Smackdown has moved to on October 5th 2019. Now I am sure this is because of you wanting more money because of this but now you have went an pissed off over a billion customers plus fans who were looking toward this premiere that has been advertised to us for a long time now. You can continue this mess you have created but you may lose a hell of a lot of customers because of it. Not only will you lose customers but friends of us because we will pass this message along to everyone that is or has been a fan and make sure that many of us consider changing providers who do carry this channel and give a [censored] about their customers. Which is why we are seriously considering going back to directv, they may cost more but at least they aren't pulling a station that a billion fans and customers have been waiting a long time to get ready for, so I hope losing a billion customers over some unknown stupid reason, but something better change back to how it was or you can forget my service and me paying my bill!

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Update by Valerie sexton
Oct 01, 2019 1:26 pm EDT

Same as above

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T
9:30 pm EDT

DISH Network the cancellation of channels

I think it is ridiculous that dish doesn't settle this thing with fox. You charge us a lot of money for these channels and now we don't have them but you don't credit our bill. This is all about greed. I will cancel my subscription as soon as my contract is up. I am sick of this. Now we can't watch the baseball playoffs or the football games. You people are so greedy it makes me sick. You make billions and can't give up any of your precious money. Pathetic

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S
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network fox drop

How many people think that political viewpoints are the reason DISH is dropping Fox? If not that, they couldn't negotiate themselves out of a brown paper bag. They stepped on their d*cks with HBO too.
Show some leadership. Support your customer base.
I have 5 Screens at my house and pay big monthly fees. At least let us out of our plans for free...!

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C
6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network channels

Why the hell would you get ride of Fox Sports? Do you not enjoy nfl games?! Also when are you going to get clearance to watch the acc network on the espn app?! Y'all need to rethink your decisions lately! I am sitting here on a Sunday trying to stream nfl games on fox and I can't because y'all don't carry it anymore?! Also I want to watch shows on demand on the ESPN app from the acc network and it says dish subscribers don't have access yet! When are y'all going to fix this stuff?!?!

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D
6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network removal of fox dc and fox sports channels

We pay our Dish bill every month! We expect Dish to provide the channels we want and pay for. Dish makes enough money from its TV customers, advertising and many other ways that as a customer are not aware of, with that being said, Dish needs to make a deal, and not make the customers pay for it, with Fox DC and Fox Sports to get the channels back.
This is unacceptable customer service to remove the channels during sports season and local news.

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L
Linda J Waller
, US
Sep 30, 2019 3:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Furious that Dish has removed FOX network and sports...my Dish bill is extremely high, seems overcharged already...now a station I watch for my local news and sports has disappeared. I will drop Dish if this is not immediately negotiated and Fox returned to my Dish service.

DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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