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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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L
9:21 am EDT
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DISH Network dish network billing

I was contacted in February to do an upgrade to the system and pay $250 i said i was not paying that, they finally agreed to keep my contract at the same price 129.for 2 years and I would pay the uprgrade, now 2 months later they have raised my bill up to 182 and I call and they say my contract is up. I argued and they say no one can help we no one is above me to help you. Your contract expired and I continue to tell him no I was just told I was good for 2 years after they got all my upgrade money, wont let me talk to anyone else then he comes back says there all busy cant help me. He could take channels away and get it lower NO

so then he comes back says he will transfer me and now then I get a no response he comes back and says no one is here yet call back in an hour.

LIES is all I can say first they are too busy now no one is in.

DISH fix this problem

Desired outcome: Get my plan to what I was promised for the next 2 years after scamming my $250 for the scam upgrade in february.

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Mike Carey
Mesa, US
May 04, 2023 7:59 pm EDT
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You’re going to be real upset by the end of this when you realize it is important to be a good consumer and do your own diligence.

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8:21 pm EDT
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DISH Network We were promised a $400 visa card with our first payment

We signed up for Dish Network in October of 2022. We were promised a Visa Gift Card worth $400 after we made our first payment. We never saw the card.

When Dish arrived at our South Dakota residence to install, I talked about the card and the person said when we install Dish TV in Texas we will get it. We are snowbirds. When Dish was installed in TX they said it will take 4 to 6 weeks. I called Dish Customer Service today and they said I need a code to get the Visa Card. No one ever said anything about a code. I asked if they could give me the code and they said "no". Somehow Dish knows how to bill us, somehow dish knows we have a 2 yr contract but they don't know the code. I am contacting the better business bureau and putting an alert on Facebook. This was clearly a scam from the beginning with Dish.

Desired outcome: I want my promised Visa Card

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7:43 pm EDT
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DISH Network Pay off old cable company for early cancellation

In early March, 2023, a gentleman knocked on my door Josh Houk [protected]). and sold me a contract for The Dish. He told me that The Dish would pay off my contract with DirecTV for early cancellation and they would pay up to $250. On his paperwork, there was also the name of Mark [protected] ext. 01). I called The Dish to discuss this with them and was told that they did not do this. They sent me my first bill for $90+ and when I asked them to look up my account, they could not find an account for me. I read the account number on my bill to them ([protected]), and they still said they could not find my account. The gentleman who sold me the contract had the Dish name on the Installation work order. It was installed on 3/22/23. I think I have been scammed by someone who represented your company and I either want my early cancellation fee paid to DirecTV ($225) or I want all of the equipment removed from of my house with no charges to me. I am sole supporting on Social Security and I cannot afford this kind of money. Linda Drago ([protected]@yahoo.com)

Desired outcome: Pay early cancellation fee to DirecTV or remove all of your equipment with no charge to me.

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Mike Carey
Mesa, US
Apr 29, 2023 2:28 pm EDT
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That was a third party retailer with an offer of their own. You’ll have to take the up with the retailer, as that is not a service or offer Dish provides.

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3:26 pm EDT

DISH Network Quit billing their customers two months at a time.

We did not receive a bill amount to pay our dish network account last month from Kinetic by Windstream. I called DISH this morning 4.26.23 at 10:15 am and spoke with Richard ID#Y98 who told me our account balance was zero. After 1 hour and 10 minutes and being put on hold at least five to six times he said it was zero. I called dish network back 45 minute hold. I knew this was not right at 12:15 spoke with Frank ID #T4B who told me our bill was 305.25 this month. dish network did not bill their customers last month and sent out a double bill this month. Our statement said we owed 315.56 yet Frank said it was 305.25. We have been a customer for over 14 years. dish network takes away channels without notifying their customers. They also increase your bill without telling their customers. To file a complaint online with dish network states on their page "filing a complaint with the company can prove to be quite difficult!" It states you can file a complaint with company's support page but the problem is that the page is slow to load, and it can take a while to connect to the support agent. It goes on and on about filing a complaint but probably not hearing back from them? dish network shows over 1,200 complaints with only 23% solved. I will also be filing a complaint with the BBB.

Desired outcome: Quite increasing their rates without notice and inform their customer when they are going to take channels off the air ahead of time.

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10:16 am EDT

DISH Network Dish lack of CBS for months with no end in sight and no cut in the price to their faithful customers

The CBS network has been out for your cutomers for a few months. I am sick of paying for a service we don’t receive . You offer all these promos for new customers but I have been a customer for decades and get nothing, not even the channels I have been paying. And this isn’t the first time. It is very frustrating. What are you planning to do for us.?..

Desired outcome: Resolve the problem

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Mike Carey
Mesa, US
Apr 25, 2023 8:39 pm EDT
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Great News! You are not paying for that channel. If you review your bill, there will not be a charge for CBS on there.

That said, it’s important to remember that you do not subscribe to or pay for any specific channel, and you already agreed that any channel may be removed at anytime with no compensation. That’s because you don’t pay per channel.

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8:30 pm EDT
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DISH Network Monthly TV service

We called dish on Feb 3rd, 2023 to cancel our service, representative informed us that we were paid through Feb. 24, so our service would end on that date. On March 3rd, Dish again charged us through our credit card, for services through March, $155.00 . We called again to stop service and Dish now had problems with their servers and systems and could not respond. After hours on the line in early March we were able to stop credit card transactions, but Dish continued to now send paper bills. We tried on numerous occasions to get through to Dish, but the wait times were in excess of 84 minutes. Finally on April 17th we were again able to talk to someone to cancel our service, but the representative said we could not call to discuss any charges for at least 7 days until the systems were completely up. Now Dish tells me they have so graciously waived the added charges in excess on $300.00 and I should be happy to pay the $50.00 + $28.00 for shipping their equipment back. I contend they can take that out of the $155.00 they charged me for service in March after I canceled the service. Basically Dish does not seem interested in fixing their mistakes. Their systems were down in late February, March and early April. Except billing systems.

Desired outcome: I have offered to give them the $155.00 they took from me on March 3rd billing and they send me the box to return the equipment at no charge. They refused.

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9:27 am EDT
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DISH Network Dish Network

Dish network is overcharging me after I am in a 2 year contract. After being on hold for over an hour to speak with customer service, I was told they are having system issues and cannot fix my bill. Asked to speak with a Manager and was told she is the Manager and no one is above her. I told her everyone has a boss. She absolutely refused to get me a Manager and said she could not fix me being over charged. Companies cannot over charge their customers and say there is nothing they can do.

Desired outcome: I want the service removed immediately and with NO charges or PENALTIES. I am not at fault for breaching this contract. Dish Network has not provided me with their promise and refusal to correct my bill.

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7:33 am EDT
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DISH Network Free Senior movie certificates

Joyce Ambrose

Acct. # [protected]

I am a shut in senior who looks forward to my free movie rental each month. I never received one fo March and April. I have called several times, left feedback to no avail.  Phone personal were of no help. But they would note my account if I'd call again. Please call me [protected].  I think DISH is a big company that need to be concerned about their customs no matter how small. Please compensate me for the inconvenience and patience to DISHS tech issues.  Joyce Ambrose 

Sent from my Galaxy

Desired outcome: Issue my 2 rentals and 3 more for inconvenience and my patience.

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Mike Carey
Mesa, US
Apr 17, 2023 10:51 am EDT
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There wouldn’t be compensation, as the coupons even state no monetary value.

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R
1:06 pm EDT

DISH Network Dish internet

I can't add giga bytes to my internet! This is an ongoing problem and has been going on for a week now. The got infected by ransom ware from Amazon! The only way to remove ransom ware is to use pre saved files and os , then you have to wipe the hard drive then reload everything! Dish will not do this and because they want to do it another way they will never get back up and running!

Desired outcome: As stated above !

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5:03 am EDT

DISH Network Lost NBC channel

Here in my area we have lost the local NBC Channel for over 6 weeks and there seems to be no resolvement in sight. I have been paying for this local channel and am still being charged for it even though it's not there. I would like compensation for this since it is a paid service. Can you explain why we have lost the channel and if it will ever come back?

Desired outcome: Compensation for payment of lost channel.

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MicMadness
Phoenix, US
Apr 13, 2023 1:38 pm EDT
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You already agreed you expect no compensation and that you are not paying for any particular channel. You also agreed that any channel may be added or removed at anytime. You are not owed anything.

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10:37 pm EDT
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DISH Network service

This all started last month. We spend 6 months in Arizona and 6 months is Indiana. We are leaveing on the 15th of April for Indiana. Last month (March) I called to have our service on hold for the 6 months while we are in IN . Well they shut down the service on March 31. I call and told them they was supposed. Well it work till April 11 it was off again. I called again and told them 15. well guess what it off again its the 10th. Don't they know their number. Please give them a calendar please! Please if you could get the problem fixed so we can watch our programs till the 15, the 15 PLEASE. If I call I just might say something they might understand. if they spoke english.

angry Mrs. Deborah Wright

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10:55 am EDT
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DISH Network Dish

Canceled service on 3/27/23 after being on hold 2 1/2 hrs and then payed bill online 3/30/23 as instructed by agent. I called on 4/8/23 to find out why I have not received the boxes to return equipment and apparently they reactivated the account when I paid and just credited all the extra fees to future bills. I canceled again on 4/8/23 and tried to speak to a supervisor, but was told to call back in 7 days. I am sure they will be charging me more fees even though I asked the agent set the cancellation back to the first time I canceled on 3/27/23, but she said she couldn’t. The website paying feature is questionable because the only option I could find was to restore service even though I payed all the extra fees and the 20 dollars for the return boxes.

Desired outcome: Cancel service back to the original date I canceled 3/ 27/23 and take the amount I paid 659.57 as final payment. Send boxes as was promised for the 20 dollars I was charged

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6:45 pm EDT
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DISH Network Can not contact a person in the customer service department!!!

I had my service on vacation. After the hack situation it was turned back on WITHOUT my permission. Then it did not work correctly for 2 weeks. I tried to call customer service, but the hold times were over an hour. Who has time to sit on the phone that long? I have tried to contact Dish for over a month. I was not able to get in contact with anyone. I sent several emails but never got a response. The customer service is terrible. I know the Dish system was hacked, but that is no reason for such terrible service. I have used Dish for many many many years. This is the worst I have ever seen.

Desired outcome: I want my service cancelled and my bill adjusted.

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MicMadness
Phoenix, US
Apr 11, 2023 6:54 pm EDT
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How long was it on Pause before it reactivated?

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5:35 pm EDT

DISH Network Billing Service and lack of customer service in resolving the issue

I am being billed for two services at my home. One for the previous service and one for the new service installed on 2/16/2023.

The previous service at this address was in the name of Meredith, but that person left 15 years ago.

On 1/13/2023 I was told I could have a new service in my name and that the old service charges would stop with new billing.

That has not happened.

I have no idea where the previous person is and I have no idea what pin was established for the previous account.

Both services are for this same address and both services are being billed to the same CU account.

How can I stop the payments on the old account# [protected]

The new account # is [protected].

The old receiver no longer exists.

How do I arrange for the previous account to be closed and the billing for the last three months reversed?

Desired outcome: I want the old account closed and the overcharges reversed.I want a single billing for my new service.

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Update by Tana McDuffie
Apr 06, 2023 5:54 pm EDT

Since 3/3/2023 I have spent over seven hours on hold for customer service to address my billing issue.

I have placed over 12 calls and been disconnected 4 times.

My shortest wait time was 1 hour and 16 minutes.

When I am able to have my call answered the person is unable to help me because I don't have a pin #, a pet name, or a security # - - all of which the previous person set up before she left.

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MicMadness
Phoenix, US
Apr 07, 2023 3:00 pm EDT
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Is this for a personal account or for a commercial account?

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1:58 pm EDT
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DISH Network Billing

MONTHS ago you had CBS, METV and others that you took off the guide. You said it shouldn't be very long until they are back. Then you took $10 off my monthly bill because of this, But you only did it for one month. You said you would do it until those channels came back. You lied! The very next month the bill went back to its original amount.

I tried calling then, but you had some sort of cyber security issue and I couldn't even contact you. I tried again today. The waiting time was 35 minutes. I decided to wait in the queue for a call back. Over three hours later - nothing! Plus I was not able to watch the NCAA championship games that were on CBS. Plus the Masters golf tournament is this week with no CBS channel in sight. Your customer service is horrendous and I want a call back today to straighten all of this out.

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MicMadness
Phoenix, US
Apr 04, 2023 3:43 pm EDT
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Expired promos?

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MicMadness
Phoenix, US
Apr 04, 2023 3:42 pm EDT
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You already agreed you do not pay on a per channel basis and expect no compensation. Why are you now lying and changing your agreement?

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Ollie Flynn
Shorter, US
Apr 04, 2023 3:00 pm EDT

I am being charged for starz/showtime and a movie package I did not request or sign up for, there is no one to speak with, except that machine. I would appreciate it if you would take starz/showtime and your movie package offffff. If I could afford this, I would have signed up for it in the beginning. My bill was $100.86, now it's almost $200.00.

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10:13 am EDT
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DISH Network Subscription cancellation

The absolute worse customer service I have ever experienced in my life. Having been trying to cancel my service for 3 months and after multiple times of being placed on hold for over 45 minutes each time no one has been able to assist with discontinuing service. DO NOT enter into a contract with these people you will never to be able to get out of it. Last call I got the run around and was told that my subscription was an RV account (which it is not) and was given another number to call.

Desired outcome: Been trying to cancel my service February 27, 2023. I would like to have my service cancelled and to be refunded the Feb, March and soon to be April. charges to my account.

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MicMadness
Phoenix, US
Apr 04, 2023 3:47 pm EDT
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Why would they refund February when the attack took place on the last days of Feb? That doesn’t make sense. Their systems were down less than one month, so 3 months does not make sense either. This seems very sensationalized.

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9:01 pm EDT
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DISH Network TV satellite service

I'm very tired of trying to contact Dish. I was told because of all the problems that our bill would be lowered. It wasn't. All I want to do is cancel my service. Got transferred from one dept to another. On hold again for over 45 minutes. This is unacceptable. I was also told that they'll charge me $300 to cancel my service. It's not my fault that they got hacked and then didn't tell their customers. Now my info is out for whoever to see and use. They shouldn't be charging a fee at all. It should be an easy thing to go online and cancel our account but no, You have to call and maybe get a call back or just get hung up on.

Desired outcome: Call me so I can cancel!

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4:55 pm EDT
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DISH Network gift card promised at sign up

In June 2022 I signed up for dish and recieved an approval code [protected]) for a $500 gift card. This code has been provided to Dish many times. This card was never delivered. After numerous phone calls an agent sent me a $100 gift card (#[protected]) to placate me. Dish will now not talk to me about the gift card since they say I have already received one. I have been on hold for hours trying to get this resolved. It has also been impossible to get in contact with Dish thru their customer service chat option.

No one there seems interested in getting this resolved and after 10 months, I have reached the end of my patience. Someone other than a phone operator needs to take a look at this. My account #[protected]

Desired outcome: Payment for the other $400 Dish owes me

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DISH Scam!
Evansville, US
May 11, 2023 8:30 pm EDT

I've had the same problem with the DISH $400 promotion. I tried to give the "dedicated agent" my gift card #, and she said, "I don't need that." That was it, no other information was offered. I thought that meant I would receive the card. A month later, got an email with the subject "Your Gift Card Is On The Way." It never came. When I called to ask about it, I was told it's too late, I missed the date to receive the card. Nothing was offered to me.

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8:27 pm EDT
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DISH Network Dish network phone customer service

I have been trying to cancel for over 5 hours now. With each time after a 45 minute wait for someone to say they have to transfer me. Then after that I am put on hold for so long that I put into another 45 minute wait. This has happened about 5 times now.. I am am trying to formally cancel my service with Dish as of Thursday March 30, 2023. I do not want to be billed for anything after this date.

I have better things to do than have to be subjected to this kind of service and not being able to cancel. t

Desired outcome: Cancel my service as of March 30, 2023. I do not want to be charged anything after this date. I need someone to call ME, to instruct me how to return your equipment. My phone number is [protected]. My name is Pat Broadway.

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10:11 am EDT

DISH Network Dish

Dish reps will not come on the line to help you do anything especially cancel your account! I have waited over and over 30 minutes on hold listening to their awful background music and some idiotic recording that keeps saying how they are too busy to help you. Your wait time is 36 minutes. Have they ever heard of a call back. Dish quit sending us our bill and then suspeneded our service when we were late paying. After paying their bill it then took days and another call to get them to restore our service. They really don't care about their customers at all and we are done with them.

Desired outcome: Cancel my Account.

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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