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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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F
12:17 pm EDT

DISH Network pictures freezing and having to unplug hopper almost daily.

Date of Incident: about 2-5 times a wk!
I haven't had Dish very long. I use to have Direct. Which I think I might have to go back
to!
TV is on watching program the picture freezes. Try to change channels can't do it. It can take as long as 40 seconds to come back on.
I turned TV on and I have a blank screen. I have to go to Hopper and unplug and wait and then plug back in. I usually do this about 5 times a week.
I have numerous calls to the Tech dept. They are very nice and go thru the system and everything show ok. Well it isn't.
I do not know how to contact a Manager no address in any information I have received
when they hooked up the system.
Very disappointed !

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M
7:33 pm EDT

DISH Network removal of responsibility in divorce

Service address is 191 Thornapple Lane, Tobyhanna PA 18466. Name on account, Mark P McLaughlin. I filed for divorce 2 August 18, left the service address and moved to New Mexico in September. I have made several requests to have the bill transferred or, service removed whatever my Wife and daughter wishes to do. I have absolutely no control over any decisions they make and will not be held responsible for anything beyond my control regarding this service. I have requested to have something sent to me in writing at [protected]@yahoo.com or, my new mailing address, . 1619 Camino Del Llano # 16, . Belen, NM 87002 so that I can send proof of my situation and that divorce has been filed. I spent about two hours on the phone trying to explain this when Dish called me 12 June 19 and was not able to get my point across to the customer service representatives that I spoke to, I was passed between five representatives who were not able to help me; one of them is Erica Williams who called me from 877-850-3107; I didn't get the names of the other representatives but was advised that the calls were recorded. I requested that either Dish initiates a lawsuit against me for the $127.10 they insist that I pay them and if they don't, then I will. I specifically asked which court has jurisdiction and what the complaint process is. My divorce lawyer charges $300/hour, I intend to bill Dish for my two hours wasted on the phone trying to resolve this issue whichever one of us files the lawsuit. I eagerly await thier response.

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A
4:03 pm EDT

DISH Network poor reception, tv going in and out

I have had poor reception for the last month and a half, called on 6-3-19, had my system troubleshoot, problem continued, called again 6-8-19 explained that I called earlier about the same problem, system troubleshoot again, told problem was fix. Called back the same day (6-8-19), explained, had my system troubleshoot and the problem (system going in and out and gave codes that appeared) is still happening. Called back on 6-11-19 and explain my concerns and let the tech know that my system had been review three previous times and that I need a tech to come to my home but they wanted to troubleshoot my system again (just became more frustrated having to re-explain that the system had already been troubleshoot). I believe that upon my second call with the same problem that a tech should have been assign to come to my home now I have to wait until 6-14-19 for a tech to come out, and I had to tell the person I was speaking to that I was just going to drop my dish service and go to another provider before a tech was assigned. VERY FRUSTRATED

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A
1:50 pm EDT

DISH Network long wait (7 days) before service tech can come to house

had problem for 2 wks thought was weather related was not called service tech could not help set me up for service visit in 7 days said this was the earliest they can do the channels go in and out I have no hd cannot copy anything it shuts it self off then I have to reset the whole system they told me they will give me credit but this is about service which im not getting im a loyal long time customer over 10 yrs and im not happy might look into other providers who give better service alex ciaravino boss of jackie2002 @yahoo .com

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E
12:46 pm EDT

DISH Network haddie

Today June 6th about 12noon i had a bad expirence with Ms Haddie i beilive shes from cutomers expert department im not exactally sure but she was very unprofessional she wouldnt connect me to anyone over her she lied and told me no one is over her but payroll for at least 30 mins she intureppted me during the whole conversation she acted as if she was the owner of the company it was just bad my family and i have been a Loyal customer of dish for over 8 years and with lying people like her on your team you will lose alot more value customers my family and i were ready to leave your company today but as i spoke with a male supervisor he changed our minds so please give thanks to him i was so angry i didnt get to catch his name so i could have put good report in on him but i am asking you guys to please go back and listen to our recorded phone call and address this matter at your earliest conviences please do not allow her to get away with this its not fair to your value loyal customers thank you Mrs Ella Hill

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R
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network installation of new service

Technician was schedule to install new system on 5/17 between 12 and 5 PM, then it moved to 6 and 7:15 PM. I never seen or heard from technician so called in at 7:20 PM to be told by customer service technician was running behind. Called back in at 8:25 PM to be told technician evaluated the job site and there is no balcony to place dish plus home owners association doesnt allow dishes. We have over 300 balconies, several dishes installed on tripods and there is no home owner association here. Told on Saturday 5/18 that my appointment was changed to Wednesday 5/22 between 12 and 5 PM, I informed I will be at work till 5:30 PM they stated we can note the work order but can't guarantee they can come after 5:30 PM. Dish Networks service is very incompiand and they don't work to correct issues to salvage a new customer.

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S
7:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network dish satellite

I have not had good channel service since the end of March, I called in April to get someone to come out. I have reset the receiver several times and called several times but still my dish freezes and will not come on. I have cancelled my debit card and I am breaking contract, you all have the worst customer service by far! Not to mention you debit customers accounts you have on file when they break a contract, clearly we are getting smarter to prevent this!

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Update by Shawna herrera
May 15, 2019 7:29 pm EDT

And you are? I do not have a hold on my card as I have already canceled it and put a lock on my account! I thought I was submitting a complaint that would be viewed from a dish corporate level but clearly just loser computer nerds respond! You must be on payroll! Get a real job as well as take customer service training!

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S
11:57 am EDT

DISH Network dish network

I was a dish customer for several years. Then my bill went way up. They started taking my payment on different days each month. They cancelled HBO channels so I finally called to cancel my dish service. When trying to simply cancel my service they kept me on the phone for over an hour. Trying to offer me other products and services. When I finally got my service cancelled it also cancelled my auto pay. I was told that I would get a paper bill which I did. After I already sent in the payment they charged my debit card for the payment as well. I have now cancelled that card and they will not be getting anymore money or business from me ever. Switching from dish is the best decision I've ever made.

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M
11:39 am EDT

DISH Network charged for tech visit when the visit was supposed to be free. requested a refund.

Prior to 8 April - Chatted with DISH CSR about channels going out. A Tech needed to check the equipment. After some discussion about charges, I informed the CSR that we had not used the services or needed a Tech for quite some time. CSR did the usual - Let me check your records. CSR came back stating they would comp the visit since we had not used it and give us 3 months of DISH Protect coverage for free.

Bill came showing that -
9 April 2019 We were charged for a Tech visit.

7 May 2019 Logged into account. Clicked Chat.
After providing pertinent information...
1650 hrs Katherine entered the chat.
I explained to Katherine the previous conversation. Interestingly enough the chat from April was not emailed to me even though I clicked the EMAIL TRANSCRIPT box and entered email info.
After some time of waiting for Katherine to check the chat disconnected at 1656 hrs.

I reconnected with chat a SECOND TIME.
After providing pertinent information...
1657 hrs Angelica entered the chat.
Provided her with the same info. Told her I had been disconnected from previous chat. She stated that she was sorry but there may have been some connection issues.
She said "let me see what I can do regarding this." She did NOTHING and was refusing to refund the fee.
After going into this long UNNECESSARY explanation about costs and fees the chat was once again disconnected.

I reconnected with chat a THIRD TIME.
After providing pertinent information...
1707 hrs Nichole John_OPID_DBX entered the chat. I can only presume she was some sort of supervisor as the previous two did not have additional letters behind their names and only their first name.
AGAIN provided her with the info. Had to go back and forth with her for more than 10 minutes.
Initially, she gave the appearance of being helpful but later was argumentative.
FINALLY, she did give us a refund. However, she refused to refund the taxes and when I told her that I was not satisfied, she disconnected from the chat.

After so much crap with DISH, it's time to look for other alternatives to watching TV.

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S
4:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network hopper

I just got the hopper my old receiver stopped working now I can't get instant weather I don't have internet where I live. If I would have known this I probably won't have went with them. I have had them for 18 years now I am still thinking about checking in to see if the other dish companies can offer the instant weather channel if they do offer it I may say see u dish

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B
11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network dish hopper joey jr

My dish box continues to go off and have error codes telling me to unplug my hopper and reboot it. Watching a 30 minute show, I literally see 10 minutes of it! Its awful! Also, the man who installed it put it through my bedroon window! Therefore I cant close my window. Which I believe to be an issue with my box continuously going off. There are 3 boxes in my home and mine is the only one doing this!

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Update by BWeiler77
Apr 18, 2019 10:36 pm EDT

Thank you! I will try that and see if ut helps. I switched rooms with my little brother and the installation was done when it was his room. I had no idea until now it was through my window. It definitely could have been ran under the house.

Thanks so much!

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V
1:50 pm EDT

DISH Network loss due to change of our package

We are an registered customers of Dish tv. Our VC no is [protected]
Dish tv staff said that, we will be in formed on conversion of package. But we did not get call from them regarding conversion of package as they promiedbto in earlier call.As our Television switch of date is 10th April 2019, Revised switch off date is 26th April.By this we will have to bear an extra loss of Rs. 362 from normal one. Reimburse the amount which we spent as loss. We got annoyed by Dish tv staff behavior, as no one is sorting our problem and they are not allowing us to talk with their supervisor.enable us to change into new package as we wish.
Sort this issue, or else we will approach to TRAI regulatory regarding this. Immediate reply is appreciable

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V
3:28 pm EDT

DISH Network dish tv

I was enticed to go to Dish being promised the world and I should of known, if the deal is to good to be true, it likely is. This company is a bunch of crooks!
The equipment is substandard, doesn't work half the time and the SRS people who are supposed to be the final word of problem solving either lie or don't respond at all.
We are on a fixed income, I am disabled and recently I noticed that Dish was taking in a $20 dollar charge on my Bank account every two weeks and when I called I was put through hell for three hours before being transferred to Ashly, an SRS Team member.
She stated that she was leaving on Vacation but if I sent here proof of the charges she would work on it the following Monday when she returned.
Monday came and went and after a week I started emailing her to see what happened.
After several emails I decided to call and got another SRS member, Eddie.
Eddie apologized and offered to credit my bank account $150 dollars and further give me two Dish credits for $150 dollars each for an aggregate of $300 in credit, $450 in total.
Mind you the charges to my bank were $140.00 just for the $20 dollar charges and then, they overdrew my account costing me overdrafts of $30 dollars each along with my having to pay the bank to block ACH's from dish at $27 dollars.
All told the charges were high enough that Eddie felt the $450 was fair as did I.
One week later I looked on line and my Dish account showed two $150 dollar credits and one refund of $150 dollars going to my bank account.
Today less than a week hence, I get a bill for $67.58 when I should show a credit balance of $232.42!
I called and got another SRS Team member today and she gave me a story that the $150 that is supposed to go in my bank account was one of the credits which is NOT what the statement breakdown shows and she didn't offer to investigate further.
I am going back to Direct TV who I was with for 22 years before these criminals!
Imagine, they take unauthorized mini payments of $20 dollars every two weeks and I wasn't even on auto pay! Theft, plain and simple.
For anyone considering this company for service, I'd go without before I'd come here again! Stay FAR AWAY FROM DISH!
Dish should be investigated for fraud and should be ashamed taking advantage of seniors and disabled persons.

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B
10:00 pm EDT

DISH Network channels

I found out last week that Fox23 was being dropped. I called and told them I would cancel my service if they dropped it. They told me they don't see anything about it in the system. I asked for a supervisor and the person came back and said it won't happen and they're in contract negotiations. Apparently what their customers think doesn't matter. They are liars and rip off people, but cut shows for all the money we pay. Shameful.

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T
9:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network equipment

I am a new customer and I have only had this service for a few days if a week so far. Im not satisfied with the channels I dont see anything I asked for I called and wanted to get a refund and cancel my service I was told I could not get a refund cause I purchased equipment? I was never informed by the rep that I was paying 329.00 for equipment and why would I purchase the equipment? If I was informed I would of never got the service I feel like this is so wrong and I would like to speak with a supervisor about this matter!

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G
6:25 pm EST

DISH Network placing dish on "pause" wound up costing us more.

We have an elderly parent we have to help with 2-3 weeks per month so we have to travel and be away those days, so we thought we could put our dish service on "pause" as the dish agent called it, would save us some money. At first it seamed to be working. They charged an extra $5 for pausing but our bills were a lot lower. I did not count the days or figure the charges by hand and just relied on the dish computers and accounting systems to figure my bill. Usually our bill was just under $100 per month so when we got a bill for over $200, my wife called (she is better with people than I as I would rather cuss them) any way the lady said there had been a mistake made and to just pay this amount which amounted to $88 off the bill. We were feeling good about this.
Guess what we got in this bill? Dish added the $88 back in plus added a $10 late fee. My wife called again with zero results. We've been dish customers for more than 10 years but I looking to switch.

I've been looking at directv but I can't figure out what I get. An't easy... [censored] em...

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B
8:02 am EST

DISH Network damages to my home

Over a month ago we had dish installed . Worked gelrest for a few hours . Had to call again to come out and try to fix it. He fixed it temporarily said he didn't know what else to do . So he left. We had to call again the same day for the same issue. They sent another then . They had to completely rewire the whoIe house. Finally after 3 days it works correctly. At the time we a lot of rain and couldn't check their work. Needless to say we for damages to our house. The install tech actually cut a hole in the under pining of our home did not consult with us he just did it. So we called to have it addressed. They acted like they would get right on it. 20 days later still nothing . Called again on the 21st day the lady said oh they have been to your home to access . I said really? She said yes. I said well that's a lie. She said why do you say that ? I said I have security cams. They sing my phone anytime someone pulls in my driveway. She oh then I don't know . The next day 22nd day I called again I said you have 24 hours to address or I'm calling my lawyer. The next day the adjuster calls me and says I can Monday . Ok no problem with that. Well guess what Monday morning comes. They flipping cancel. In my mind I'm like are freaking kidding me. So I have to reschedule all my work to be home for this AGAIN mess . I'm so freaking tired of the run around and BS we get from them. I'm about to loose my cool it's been 25 days with nothing but a run around from them. I do know if it's not fixed within 30 days I'm calling my lawyer. That's a fact . He's sitting on go all I have to do is make the call I love sent him photos of all this and all the info and run around details. I'm tired of the games period..

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J
9:42 am EST

DISH Network cbs

this issue dish and cbs needs to end. I saw that you raised your prices so therefore we are paying more and not receiving cbs. settle your differences soon or we will leave you for a more reliable service.

why are we suffering the conciquences of your actions and paying more?

you better believe were mad as hell. if you can't run a better business then let someone else take over.

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12:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network hopper 3 with wireless joey

Every night at 1:00 am my wireless joey tv freezes, goes black, then get a 1553 message followed by a 1303 message (looking for hopper). The access box behind the main tv which is connected to the hopper 3 loses power completely (all 3 lights go out).in about 2 minutes it comes back on. I've had 7 different tech support people try to fix it. No help. Then they sent me another access point box. No help. Then they sent a tecnichian to my home to check it out. No help. I am extremely frustrated by dish network not being to remedy this problem. I don't think I should have to pay the amount i'm paying every month for something that doesn't work properly. Can anyone there fix this!

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G
G
Goostoff
, US
Jul 06, 2019 2:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem. I am getting really sick of it. I work 2nd shift and this is when I watch TV and I get sick of dealing with this every night.

J
J
Jerry Andreoli Jr
, US
Mar 27, 2019 7:19 pm EDT

I have the same problem. Tech came and changed access point. No change

ComplaintsBoard
B
12:46 pm EST

DISH Network installer fraud

My name is Brad and I have been with dish for four years now. I am a disabled retired veteran who has a fiduciary to handle my finances.(my father). The account is actually in his name but my wife and I have permission to make adjustments or service for account. We have recently had to downsize our finances so we went cancel our dish service and were given the run around.

Dish states that We have a contract and that there will be early termination fee. We called in September of 2017 to have an additional line placed in an additional room we built onto the house. We only needed the joey moved into new room. The technician explained that we were not signing a contract, and that at anytime we could cancel. He had a sign a tablet and explained that he needed a signature to get paid. Now, in January of 2019 we have cancelled service and Dish wants to charge cancellation fee. The account holder is Iverson Evans the signed contract DOES NOT have his signature. Please contact us as soon as possible.

Bradley Evans

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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