DISH Network
reviews and complaints

On March 11, 2021 I transferred my dish to my new home.
On that day I purchased the woffer and 2 rear speakers. I had previously purchase the sound bar.
I tech installed the new woffer however he did not have new rear speakers with him. He stated that he would leave the demo speakers and return the next day with the new speakers.
I agree.
As of today March 22, 2021 I have not received my new rear speakers.
I have called dish 3 times and was told that the regional manager would contact me.
Still waiting.
Attached is a copy of my billing statement showing payment for equipment .

Chat and Feedback are not working. I want to chat about an upgrade as I cannot understand agents on the phone. I have a hearing impairment and your agents have accents and talk too fast so I do not understand and I get frustrated and have to hang up.

I spoke to one of your reps early this week to replace my non working remote. I was to by this girl to look at the back of my remote to see what the number was. I took the batteries out an gave her the number. She stated that I had insurance and that it would not cost me anything. Got the box and when I opened it not the correct one. It is a remote that I can not read without a magnifying glass. She neglected to state that the numbers I gave her were not associated with her numbers. I called and talked to a man named Mike. Nice guy, but not a good rep for Dish. He didn't know what to do with this problem and finally told me that he was transferring me to someone who could help me. I was on hold over 15 mins. I hung up and called back. Only to get some snot on the phone! I have never had a problem with Dish. Always most accommodating. On the first call we went through all the steps we need to take to see what the problem was and nothing worked. This snot wanted to run through all the 100, exaggerating, to find the problem. I finally hung up on her in frustration. I was bad, but I had had it! I stated that I was going to send this remote back and she stated that you don't take returns. Well, fancy that. Now my question is will you please give me the right remote? I am willing to return the other remote at my cost. Thank you in advance for your help in this stupid matter. Much appreciated on my cranky part. Joseph Cornwell and Tonyia

we have had the system less than one week we don't have the patience to navigate though all of this !i am 82 with PTSD an my wife Mary is 80 with heart problems and process problems !we had no idea all of this would create arguments between us and since march 13th when it was installed we continually shut the tv off and go bed, just taxed and worn out! this is a serious problem for us .we are asking for boxes to return the equipment and for you to arrange the ups pick up.
we also regret this but cannot handle it also only having the system for a few days with minimal operation time logged on it! and due to it creating more health problems than we need, we don't expect dish to add any charges to us were also on a fixed income and cannot afford it .
please take care of this for us.
joe and mary rustenhaven

I have emailed, chatted and called. My recent conversation today was told a label would be sent to return the smart card and remote. When I go online they added another thirty dollars to my bill today 03/12/21. I was fortunate to talk to someone today, previous attempts have resulted in 20 minute waits after which I hang up. They do not answer emails. They do not respond to chat.

I wish someone from Dish. Would call the customer service line to try and see if they can get a landline added of internet. They are rude and very hard to understand . Plus they have no idea what the answer to your question is. For goodness sake please use English-speaking people. Not broken English . Worst customer service ever. Please call and act like a customer disappointed with the service and just watch and listen.

I can't seem to get anyone to sign me up for autopay and to stop giving me late charges. They said I gave them the wrong routing number and to call my bank. I called my bank and I did indeed give them the right number. The bank said they didn't get anything from Dish.

This has happened twice now and I am about to drop Dish. Customer service is horrible. Why would it be so difficult to sign me up for autopay, and why can't they get my routing number right?

My family has had Dish for years and your services are always so well, the employee who came today had a major attitude. I explained to him the problem my dad had been having about his connection, apparently it was a simple solution to fix, but the guy was very rude. He insulted my father at one point, talked to me like a child (I am 30 years old), and left just as pissed as he arrived. He also complained about having to come back and said we better not have this problem again. Again, we have never had a problem with Dish in the past when getting things fixed and repaired, but this guy clearly had a serious attitude problem and it was not good customer service.

My dish experience has been horrible. The service didn't work half the time. Any movie rentals and on demand shows would always have issues to the point I couldn't use those features. I could only use live cable channels and those were even sketchy sometimes. Customer service was rude and wasn't helpful. I paid on time every time and cancelled due to poor service. After paying for a poor service I couldn't really use for 2+ years. They charged me a cancellation fee! I asked for the fee to be waived since I experienced such poor service but they refused. I explained that I was canceling because of all the issues and service interruptions and they still charged me $150 fee for canceling. I guess it was dumb of me to pay for it for so long. Should have just paid the fee and got rid of it a long time ago but I kept trying to give them chances. Horrible service. Please do not use them! You will regret it.

They are sending bad code with their updates. This limits the standard services they provide. It cause the hard drive to register 100% capacity when it's not. It then deletes things, it choses, protected or not. It does this on both external hard drives and the Hopper drive. Half the time, after an update, it won't acknowledge the external hard drive at all. Takes several resets to get it to finally connect. This has been an issue for TWO YEARS! Apparently they are doing it on purpose, or figure you should continue to pay full price, for something that doesn't actually work. I think I will be finding something that actually works, so I am not just throwing my money away!

Ordered Dish about 1/7/21. I was told that for the basic 240 channel service that my bill would be $97.xx per month. I said that I didn't need and didn't know how to use a DVR and that i wanted the basic service. The sales person said that the DVR automatically comes with the service and that my bill would still be $97.x per month. My wife and I are both over 80 and just want basic service with certain channels that we want. So my first bill was $97.xx and I thought all was fine. Now my new bill is $125 and includes two movies that we did not watch and a $15 charge for the DVR. - I won't pay for the false advertising, the DVR nor the movies I did not watch. --- The remote control is very complicated but NOTHING ever came up on the screen to say I was paying for a movie.
Acct# [protected]

We live in rural NH and are both senior citizens. After a mild snow last night, some snow accumulated on our dish on our roof. I tried to reset, but we are not getting a signal. when I called, the tech said we needed to get the snow off the dish itself, which we are literally physically unable to do. Is is currently sunny and bright. When I asked to speak to someone higher up than him, he gave me someone in Resolutions department, who confirmed there was nothing they could do. So, if there is a layer of ice on the dish, and we have below freezing temps for weeks, this would indicate we are not able to get a signal unless we climb the roof and clean the dish. Why would I pay for something I can't watch, and why can't someone come out to clean the dish for us.

Dish is horrible! They lie and misrepresent what they will charge you and despite the fact that I recorded the conversation, they refuse to honor it because they say
It's a third party agency even though they represent that they are Dish authorized. Such crooks and a waster of time. And the signal is terrible when it snows! Go sling or Hulu cause you won't be happy.

My account number [protected]
First off I had been with Dish for 9 years without any stop in service or issue in my paying the bill.
But in March of 2020, after getting laid off due to Covid-19. I called Dish to cancel my service. The person I talked to, talked me into leaving it on pause and it would keep me in good standing and just use the money I already had paid for the current month. Instead of notifying me with an actual person or a letter, they just turned service back on. So without my knowledge or consent, I am getting charged for 2 months, until they realized the card they had on file had expired. Now to put that in perspective, they would have just kept sucking my money for as long as they wanted until I would have noticed the charges on my credit card statement.
So then in January of 2021 I get an email about owing some outrageous amount. I called them and explained my position. This guy was an idiot and more or less saying I owed them and had to pay it? I did not know the service was on and did not watch any Dish Channels since March of 2020. I was not paying for something, especially when my original call was to discontinue service 10 months ago.
They then send me boxes for equipment return, which I find a bit odd that they can bring the equipment to your house, but cannot pick it up? They actually wanted me to climb on the roof to get Dish down that was on this house when I purchased it 11 years ago. I sent everything else but the Dish, but sent them a letter that they are welcome to come remove it at there risk as I will not be climbing on the roof.
Then they started calling my job and at first when I saw it on the caller ID, I assumed it was a sales call so did not answer. But today I did answer it and found out they were sending this to a collection agency.
The sad part is that maybe at some future date I might have gone back to Dish? Highly unlikely now!
If this does go to collections and my credit is effected, I will definitely not be promoting Dish to anyone I know.
Also, It is impossible to talk to anyone that really knows anything other than the script they have and could not even make an adjustment to this bill when I am totally in the right.

i live in new construction and dish network put someone else or neighbors dish was placed in my backyard with wires across the yard are a hazards i want it removed out of my yard and put in the correct location. it does not belong in my yard, no one asked me to place it there and was done when i was not home. how do i get this fixed and moved. I do not have dish or want to have dish and it needs to moved to the right location
3527 N Pearl Kingman az 89601 my number is [protected]

I've been following up on my $200 Mastercard promised to me back in early September after switching from Directv to Dish Network. Because the switch caused me to pay $150 cancellation fee to Directv, I rationalized that the $200 Mastercard would make up the difference. I was told that the paperwork was never received by the Rewards people and I had to go through the senior resolution team (Edward, then Crystal, and Jesus). It's lucky that I kept the original paperwork with the offer code or I'd be out of luck. Each time I contacted someone, I waited the required 6 weeks before calling back. The team appear to do a great job trying to help me and I have no complaints with them, but the 3rd party Rewards section is a joke. Each time I have gone to check the status of my rewards card online, there still is no record of my account. I am told by numerous customer service agents that it wasn't annotated in my account yet, but that Rewards did have the request. I was told to wait 6 to 8 weeks and still nothing. The last call to check on the status (2/9/21) Jesus from SRT stated it was approved on January 14, 2021 in my account record and I should now wait another 6 to 8 weeks. Why isn't the status of my card immediately placed in the Rewards database so when I check the status on their website, at least it shows they received it and are working on it? I still get no record of my account number in Rewards, which leads me to believe that I'll never see my card. If someone could actually have Rewards expedite my case since I've been waiting 6 months for the card, that would be nice!

My name is Teah Mays and I've been a dish customer for over 3 years. I have paid my bill every month except for 1 month when I was going through a hardship in the hospital recovering from a stroke. I want to pay my past due bill but at this time I need payment arrangements not more fees being added to it every month. Is there someone who can help me besides the customer service agents who say they can't?

I cancelled my service after five years. They claimed I owed a termination fee. I refused to pay it. They sent the charge to collection. I tried to explain that we shouldn't owe a cancellation fee after five years. The collections people said I had to prove I didn't owe a collection fee after five years, that there must have been something in the "terms and conditions" that I didn't read. They suggested that you automatically enter into a new contract every two years. That's ridiculous. They reported the $146 to the credit agencies. This is no way to do business.

Dish bill has increased! ~50% increase.
I have been a dish customer for over 20 years. DISH has rewarded by loyalty by increasing my rates.
Spoke with the customer loyalty department at least twice... they are happy to lose me as a customer. They only give the best rates to new customers not to the loyal ones!

Interesting business practice reminds me of blockbuster video...

Sharat
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