DISH Network
reviews and complaints

My sister, Leona Allwhite, switched over to Dish from Direct TV in July, 2021. She was told that she would receive the $400 Mastercard for switching. She has talked with people that promised her the card on multiple times. She has not received the card. She talked with your people again yesterday and was told she would have to have a code. She does not have the code. I feel that this is a fraudelent practice of your company to keep from paying it to elderly people. We are reporting this to a local television company to let people know about your practices. Her telephone number is [protected] and my number is (Wanda Arnold) [protected]. I am one of the lucky ones because I had the code on an advertisement that I received when I had already signed up. If someone switches their service to your company they should not be subjected to all this kind of things just to get their card.

I have made 3 or 4 separate calls about this and have yet to obtain a resolution to my complaint.

Problem:
One of your other customers (Lawayne Clemons) is using our address as his billing address... however, he must be paying electronically. I asked that your customer service contact Mr. Clemons to get his correct address and your customer service has refused to do so citing customer privacy!

I have been assured that none of our other information is on his account.
However, I am not satisfied that my address associated with his account number could not be used in other ways. Example-I am receiving all of the promotional material you are sending him.

This is obviously very concerning to me. As we are all aware, there are all kinds of ways to use the smallest piece of information to retrieve other more sensitive information.

If this is not resolved this week I will be cancelling our service with DISH. We have been customers for a long time... but I am definitely not being taken seriously.

Marie Ridgway

On October 2020 I notified DISH network informing them that I could no longer afford my DISH services I was told that I still had a year or so left in my contract and that I would be penalized so in the meantime it was suggested that I remove the equipment from the the two TVs that were not being used and to remove some of channel lineups. Unknown to me it it ended up extending my contract, The whole point of me removing the equipment was to reduce my payment until the contract ended so I could remove the services completely. I was informed today that it would cost me $280 to in this contract. I have been a customer with dish network for 18 years you would think with that kind of loyalty that they would cut me some kind of a break. I am willing to pay half to end this contract immediately.

dish constantly refused to offer me a local NBC station! Im ready to change back to Direct TV if you cannot offer me ALL THE LOCALS ESPECALLY AN NBC STATION! Its ridiculous when 4 houses down from me they are getting all the local channels including NBC its not like I can MOVE MY [censored]ING HOUSE ! ADD NBC BACK ON!

I don't know what's happening. Perhaps the Networks changed something? Or its a failed Guide system with Dish.
The last several months it has been progressively worse. Programs we have listed to record are NOT being recorded. Mainly because the guides refer to a new show as an Old one. OR some other issue that prevents it from recording. When we try to bring up the correct show after the airing. IT wont because its still listed as the WRONG SHOW and reverts to our DVR recordings.
Then there's the opposite of that where certain shows record EVERY DAMN THING with that name old or not! Some show the season and episode others just the episode number like 231 304 etc. So there is NO WAY to know if its a new show old show or what. Plus it add way too many recordings to the DVR list. In short it has become pure crap.
The main reason we went with Dish was because of the Hopper and DVR abilities. If that's no longer the situation I see no reason to remain when our 2 yr obligation is completed.
Also side note the damned remotes that light up? Get rid of them. They light up with the air for a fan, or slightest bump and eat up batteries like Pac man. They are crap as well.

I live in Sun City West, Arizona, where there has been a recent uptick in home break-ins. Needless to say, people in this community are jittery and on high alert. A DISH salesperson in a tight, short skirt by the name of Ashley rang my door bell today to tell me someone "had left some water by my door". Go fish DISH. That was a sales ruse. Additionally, your sales people should be attired more professionally. When I told this Ashley to leave me alone and closed the door, she rudely rang my door bell again. I have a red and gold no soliciting sign posted prominently on my front door, so her initial door bell ring for the purpose of selling DISH services was an unlawful act. The second ring was out and out harassment.

Your customer support people are rude and not helpful. I tried to get help from them today august 30th and instead of support they kept telling me our weather was severe and that was the problem because goggle showed us as red although I told them the weather was not bad as I was looking out my window and we had very little rain today. I also explained service went out on sunday and I went through all the steps and it was still off and I still got the argument over the weather. The weather was not bad. Needless to say I was actually refused help because google weather is the bible. Your customer support is rude and argumentative and I think we will discontinue our service with you. This is no way to keep customers and with the internet competition I think you should train your customer support team better.

I've been a DISH customer for 3 years and have generally been satisfied with the service provided. After the first two year commitment, I contacted a DISH representative. I agreed to a lesser level of service to keep programming costs at a reasonable level. DISH, in turn, offered to reduce the cost by $20 per month for one year. That year has now ended. I contacted DISH again. Now the only offer was a $10 per month cost reduction provided I made a 2 year commitment to DISH.
I think it's ironic that DISH spends millions of dollars to obtain new customers with attractive offers while essentially ignoring existing customers. I'm both retired military and 55+, but as an existing customer, I think those factors are both considered irrelevant. I've looked at what streaming services such as Hulu and You Tube have to offer. I believe I'm paying more for less and intend to explore these other options.

When I sign with dish network I was told I would be getting the hopper 3 and the nfl net work it took me months to get the hopper3 now they want a lot of money for the nflnetwook . This past June dish disconnected the Joey in bedroom #1 . I was on the phone with them for a long time they had no explanation as to what happened. It happened again today I was on the phone with three different people . Again they did not know what the problem are .i had technical problems i had their service man at the house . Problems persist. And not getting anywhere with them please help .

It appears that the program guide (and program info) no longer includes the actors names with a few exceptions. Is this just really lazy programming now? The movie descriptions now do not present enough information for a viewer to make a subjective choice about what programming they wish to focus on. If I didn't already know who the actors were in a movie, I would not be inclined now to take a chance on an unknown title.

I would imagine a lot of your customers (like me) like to see who is in the movie - so I don't waste my time watching something I otherwise would not watch. Some change is not progressive, and this is NOT an improvement for the end user (who, I believe, are your customers.)

My roof was worked Tuesday of this week, they take in down and put it back up when they where done. I have been told that a tech can not be here till Sunday. That is five days with out it. It is the only way we can get progams.

I received a promotional gift card $(300) for returning to dish after 10 years of service. I have only had this card for 8 months, issued January 2021 and it has expired (6/21 )without using it at all. There should be a 60 day grace period like other expired cards to get the money that is left on the card. Customer service offered no help to resolve the issue and said the money goes back to dish! How insane, like dish needs $300 more dollars when a teacher looking to use the card to buy school supplies can't even use it! I can't believe this company would do this to their customers! Especially in times during the pandemic!

I called a few weeks ago for help with lack of channels coming thru. A tech finally came after all a day of missed times. The tech said the satellite was off. No bad weather, etc. Now this weekend it starts all over again. Satellite not picking up channels. Tried to call but had a 25/30 minute wait. So hung up. Also I was told by cs that I would be charged only half and now I get bill (auto deduct) with a second charge. I am so fed up with dish, why can we not get fair treatment? I think I need a new dish, but I can imagine the charge for that.
I cannot get the channels I prefer and I get NO credit

My dad who is 96 and been with your fine {ha ha} company for many, many years just keeps getting billing hikes. No added service, just higher rates. Look at his phone history calling your lying CS people. He wanted paper billing so he could see what you were going to rape him for on his monthly bill. HE forgot the bill last month. So he got a shut off notice with this months bill. so I called and talk to one of your CS lier's 214.00 a month last month, plus a late fee and this mo. bill 249.00. A GD 35.00$ hike! WITH NO ADDED SERVICE GD! So my dad with what I was told, sent a check for 442.00$. Your fine company got the check and immediately sent another shut off notice say we owed another 68.00$. WHAT THE HELL!

I spoke to a Dish representative back In June 2021 about extending our contract that was set to expire end of July 2021, the monthly amount I agreed to pay was less than $76.95 taxes included .
Today Dish charged my credit card $105.50 . I Called [protected] spoke with rep Johony @ 1:41 pm 8/19/2021. Johony insisted I agreed to the pay $105.50 every month for 2 years and discounts were included in that price. The only amount I agreed to pay was less than $76.95 month tax included . I asked Johony if Dish TV had a store with human face to face representation, he said no and all agreements are done over the phone, I find this alarming. Yes Dish TV never sent us our $300 gift card 2 years ago, now our new 2 year " dedicated good credit rating preferred customer contract " is not real . We will be paying $89.13 for minimal Dish coverage.
Where is the loyal customer service this large corporation promotes daily on TV / mailing addresses / bill boards ?

They advertise as a company with top notch technology, but as someone who works in the tech sector, they leave a lot to be desired. I signed up under a veteran's discount which was $65 per month for their Top 120 package with the Hopper 3 with sling and a Joey for my bedroom. Initially, they set up the wrong equipment and I was unable to stream my DVR recordings at work overnights. It took a week for them to correct this error, which I found out later was only partially corrected. Then it was just problem after problem.

While at work, I either couldn't connect to my Hopper so couldn't watch anything on the so called DishAnywhere app, or it would connect and then disconnect halfway through a show. The app would show that the Hopper wasn't connected to the internet, but when I would check my router I could clearly see it was.

Also, the Hopper either lost my recordings, decided that a show that was marked NEW in the guide wasn't new and didn't record it, or would reboot and not play my recordings. Both the software and the hardware from this supposed technology company leaves a lot to be desired.

So today, I called and canceled my service. As would be expected, the agent asked why. I explained all the issues I had above. First, although he apologized, he gave me excuses as to why this happened: I had a Hopper 2 instead of the 3, the hard drive was probably going bad, etc. Then tried to sell me on staying with an upgraded Hopper 3 and $20 off a month but with another 2 year contract. NO!

After turning down all the bs offers to try and get me to stay, I was then informed there would be a $20 disconnection fee for terminating my contract earlier. When I asked how I was terminating early since my 24th and last payment was taken on 8/6 and my service period ends on 8/20, I was told that I had changed my equipment 7 days after the beginning of my contract and that reset the 2 years to that day. So my choice was pay the $20 for the early termination or pay about $20 for the 7 extra days of service. Anything to squeeze another couple dollars out.

Next, in his scripted diatribe about returning the equipment or being charged for it was a little bit about $15 for the equipment return kit, and I'm pretty sure I'll end up paying the shipping costs also. I had Dish 20 years ago and loved the service then so decided to try them again. This has just made me decide that I will never go to them again.

Apparently Dish is dropping my local CBS station as of tomorrow, 8/16/21. This is not good news . CBS is my source for loca news, as well as several shows that I currently enjoy such as the View, each morning, and Shark Tank in the evenings. As a years long Dish subscriber, and CBS channel watcher, I am very dissapointed and considering a switch to a different cable provider.

Been using your joey and every aspect of your dish service sucks. Some one set up a record and it take over my joey with out my permission and either I have to stop the recording or go with it and lose everything save on watch im watching I should never be force to choose between what im watching and what someone else set to record you on demand is a joke the hopper keep unbridging my connection and stuff I watch on demand every time is messes up it make me restart the thing all over it load to much and will not let me skip the commercial which is why you per record a show I was watch and episode and it kept screwing up and I had to restart 5 time and every time I had to sit through the same stupid commercial because you stop me from skiping and it will not let me fast forward through the thing to get back to what I was watching I finally gave up and went to hulu to watch something else because your dish service is utterly useless every time you and anything to your service you make your customer sign another contract im so sick of you service when I get my own place again I will never use you service

Please resolve your issues so not to loose Fox network.

I live in Katy, TX
The channel guide does not give information regarding the programming on the Fox News channels (205 and 206) therefore you cannot record these channels for later viewing.
Contacted customer support and they tried to update my HOPPER but still the programing for Fox is not listed.
They tell me the only thing I can do is complain as several others have.