DirecTV
reviews and complaints

I have paid all bills and installation since the beginning of march this year. After receiving bills each month about a 339 dollar charge I called and tried to explain it to hem that I paid on time. The problem is that they have 2 account numbers and my payments got lost by them. Last friday and saterday I spent over 4 hours trying to explain that bills were paid.. Finally I sent them copy of my bank statements that shows all bills were paid but they still do not believe me.
Please help
Rich Rosenstein
[protected]
[protected]
[protected]

Today is 5/7/19 I woke up to my TV showing code 726 and said I needed to refresh my system online which I tried to do for an hour and got no where except it telling me it was checking my systems. So then I called to be transferred to someone that ask if I had paid my Bill and what was my address.Then kept going back and forth on hold to be told that my service was accidently discontinued.The after an hour of this the lady told me someone would be calling me back within 30 mins to get this resolved.It is now 8:13 pm and have yet to receive a call from anyone. I have had DirecTV for a long time but now that AT&T has taken it over just as I figured it is not worth anything except to get your money and then just keep sending you to someone else who knows nothing about what is goingon? I guess I will just let them come get their crap and say see ya like they are doing me.I did this with AT&T years ago with my home phone service and can do it again since they don't seem to care about my 100's of dollars I give them every month.Hope this reaches someone who gives a flip but Im sure that won't be the case. And hope to get a credit for no TV for this whole Day and probably tommorrow to.

3 months ago I called customer retention to see if I could get a promotion because I was not gonna pay over 150$ for my service. They offered me 87$ a month for 12 months. The following month I receive a bill for over 150$.
I called customer service again. They said they saw a promotion was given but didn't know what amount I was given. They credited me 87$ and re applied the promotion of 87$ a month for 12 months. This month I receive my bill. Over 150$ again. Called customer service and demanded I talk to a supervisor. They said they'd call me back in 15-30 min. It's been 3 hours. Ever since att took over directv customer service has gone downhill.

I had raised an issue about my bill in February. I was allowed discounts at that time that lowered my bill and lowered my programming package.
In March the bill came and did not reflect the discounts. I called and was told it takes time for the changes to show up due to my billing cycle.
And, that not to worry the changes will show up and my bill that month was $58.00 that was correct due to the changes in February.
It never happened. I don't know what happened here, but now all that was missing in the notes.
I am not a liar. And my memory is still intact. I have been with you since 1996 or so. And now we are on the verge of ending this after all these years. I understand that now you will shut me off? If you do, that will end it for me with Directv. I am not a liar. The conversation I mentioned happened. This is now up to you. I have no wish to stop this. but will if this continues as I will see it as you calling me a liar, over this issue.

Had my direct tv installed on April 25 or 26th, 2019 on May 4th sometime before 5 pm it was shut off, no signal.. So I called customer service was on the phone for over 2 1/2 hours with 8 different specialists who could reconnect me in a few minutes . Well after 7 credit checks and answering the same questions over and over with no results except passing me on and listening to your messages for about 1 hr of that time, I was disconnected on purpose because they asked for a number of that happened but no call back. I had 8 people all speaking broken English from different countries with static and the breaking up of words so I had no idea what they were saying plus you must hire auctioneers they talk fast and poorly. Well needless to say I have no tv . Not did I get satisfaction from your customer service. You cancelled my service why ? This is the worst experience I have had in my 68 yrs . Congratulations ! Helene Wisbith

I canceled my service on 4-1-19. I talked to John at 4pm, he told me to go to ups and send my equipment, I had four weeks.; I sent the equipment back UPS 3 weeks later. In the mean time get a bill for the monthly total, bills are paid a month ahead. I canceled my service. I called and talked to three different, even a supervisor that was not any help. The yesterday on 5-2-19 I get a bill for $55 with a late fee, Why I did not have service. then today on 5-3-19 I get a box from fed-ex sent to my house to send my equipment in. This is why i no longer use direct TV and this is why I am getting away from AT&T. I can not get anyone to talk to the speaks proper English on the phone. Direct tv has been the biggest scam I have ever been a part of. I will let everyone know how you all handle your business. I can not believe that you can stay in business treating people the way you do, trying to steal money. I turned my equipment in, I have the receipt. I promise if I have any other trouble from your company, I called again today and it is like talking to a new person, that cant tell you anything, or help you in anyway..You charged me for a month and a late fee because even though I canceled my service, You cancel it when you want to so you can steal money. I will be waiting for a response, explaining why you took my money for nothing. I finally got customer service to tell me that they have my equipment and that that was my last bill.. I paid the damn bill because I am not like Direct tv.
Harold Roy Melancon

On 10-12-17 a Direct TV rep knocked on my door and sold me on a 24 month plan which included all the premium channels for $130/mo. It states clearly on my contract the terms, yet 4 months later my bill goes up to $200/mo. And no one will look at my contract. So, After fighting this for over a year, I thought I would try to get Direct TV to cooperate and honor there agreement, or pay me for my pain and time dealing with this situation.

Please see attached Agreement

Can you help me?

Thank you - [protected]@HomeBuyersLLC.com [protected]

Buy one get one AT&T cell phone and direct tv promo is a scam. The direct tv promo ends 6 months earlier than the phones are paid off and charge double the amount either way you pay and there is no savings in fact it's an out right lie. We canceled direct tv after checking with AT&T who told us that it would not affect the promotion. That was not factual! So now we are paying for the phones that were supposed to be free. Side note those 3 phones all had a no service issue and were replaced, out of my pocket. If we kept direct tv, the amount they charged doubled! How is this even legal

On March 28, 2019 you received a payment of $25.47 for my last bill, also on that same date, you received a payment of $212.11 which was an over payment on my part. I received a statement dtd 4/11/19 stating I had a credit of @212.11. On 4/18/19, I talked to Joseph who told me I would have my refund in 7-14 days as it had been processed on 4/17/19. On 4/30/19 I talked to Mack and he advised me I had to call 800-522-7458 (Citi Bank) to get a cash card for my refund. I called that number and the lady I talked to said they had no record of my name or address on file. When I asked for her name she disconected the phone. I called back on the customer service number for Direct and asked for a supervisor. I was connected to Kevin and he told me there was no record of any calls on my account. Kevin then told me that he requested my refund and it would take 3-5 days to reach the bank and then 14-21 days after that before I would receive my card. DirectTV customer promise starts of with "Committed to the principles of Honesty and Integrity, ". This situation was not handled with those words or actions in mind.

Thank You,

Fred Wann
7032 W Acoma Dr
Peoria, Az 85381
Acct #[protected]
e-mail ([protected]@aol.com)

I am hearing there is a possibility of loosing A&E channel, that is one of the few channels I watch of the not so good of channel line up, I will probably leave Direct TV if this channel is lost, that is why I am a Direct TV customer now is because of the loss of Fox News on Dish network for an extended period of time, please keep this channel.

Thanks
Donald McVay
Centralia, MO.

After 4 weeks with ATT Direct TV our private information including account number was used by scam artists. They called to give us a better dead which we would pay with using EBay cards

Tried to call customer service, fraud department, billing @nd any one else I could thing of. Ended up in customer service with a promise to call me back. No call back from them but one from the scammer asking why I haven't purchased the eBay cards

No acknowledgement of issues, not taken seriously about the obvious issue they have with security. This is a known problem and they must have an insider given the speed of obtaining my information

well on 3/21 by accident there was a charge oe 13 pay for view adult films yes all on the same day this would be impossible i have tried to discuss this with direct tv and got know where i will noty pay for those charges so if you dont or wont remove them you can send me the return info and cancel my service i repeat i will not pay for them you can turn it into collection i still wont pay so if you wish to keep me as a customer you have a choise to make.
Thank you MR Adrian J Erickson [protected]
5001 Meadowview Cr Loves park Il 61111

Customer service rep hung up on me. She was so confused, she did not understand your own policies. I called to cancel premium stations except HBO. IM have called 2 times asking for a supervisor and have not talked with one. I have no time to waste.

if I do not hear back from diret tv by tomorrow, I will cancel service and write an article for my homeowners newsletter (384Homes) [protected] Dr. Don Duford

I am a Costco customer and will advise them of this problem.

I've spent 3 days trying to get accurate pricing for the channels that are available for my area 29566. After speaking to at least 7 different people and being cut off twice, I still have not gotten an answer to my questions. Made calls from 4/24 /2019 to 4/25/ 2019.
The customer service at Direct TV is non existent. All I want is a list of the packages and the price for each one for my area.How the hell can I change my service if I don't know the cost ?
Man walked on the moon 50 years ago and Direct TV CAN NOT do the simplest of things. Since AT&T took over, this company is a complete disaster.

Wayne Kalisch ACCT # [protected]

A very unhappy customer...

I had Direct Tv at my old address of 1922 Victory Rd Lot 126, I moved to an apartment at 1617 Southland Parkway apt. 1617A, I called and had my Direct Tv service turned off because i had moved, it was to be turned off on Feb. 28, 2019 and i was supposed to have it transfered to my new address, the service tech was supposed to be at my new apartment on Sunday march 3rd, 2019, he didn't show because he couldn't find the place, I called to get someone out to hook up my Direct Tv and had to wait another week and when the guy came he said he couldn't hook it up because he couldn't run the wires under my sidewalk and he wasn't allowed to place it on the aparment building per Managers say so, there for I could not get my direct tv hooked up, so i called and talked to a guy named Ray in the office at direct and explained to him the situation and he told me that there would not be any further billing because my apartment complex will not allow drilling into the wall or or placing a dish on the building or running wires under the sidewalk because of me being handicapped. I got a bill from 3/4/2019 to 3/15/2019 for 35.00 and called and talked to Pedro and them Jasmine and told her all this and that I had wrote down all the information and was told she has no record of that. I had to get another cable provider because Direct tv could not be installed at no fault of mine and my manager will back me up on this as she talked to the service guy herself. I want this bill reversed immediatley or I am contacting the BBB.

On April 15th I called to cancel Directv. Now I have been a Directv customer since the start. I was told they would send boxes for me to return my equipment, of course they tried to offer discount to stay but it would require a new two year contract, no way I said you cost keeps raising and I can get youtubetv for a lot less. So to my surprise on April 25h my credit card was charged $96.50, when I called I was told you can't cancel until the end of a billing period and thiswas payment until May 8th. I was told it is a new policy and the person should have told me that when I cancelled. I was not told anything about that new so called policy. BUYER BEWARE

Canceled my service on 4/4/19. Returned equipment and received email from att that equipment was received. On 4/18/19 my account was hit with 154.00 charge.
Called customer service, asked for manager. He was rude and abruptly told me there was no way I would be credited anything and my account is still active until 4/24/19 due to new policy.
Despite my cancellation and return of equipment.
Last dime Directtv and/or att will get from me. Going to cancel my wireless accounts and internet services. You think you got over on me, (laugh now), but my cancellations and my friends and family cancellations will hurt att more, (cry later).
Oh, not to mention I will be filing this complaint /experience, on every social media website available to me.

I had a normal simple service to watch tv, no extra channels, never watched movies, just basically on and off tv service, local stations. For over two years, I paid 15.50 a month, never was late, always paid about a week ahead, and never had a problem. Acct. #[protected], on first part of april, 2019.
Never received a bill, bank would notify me when payment was due, I pay it, real simple. Never received a e-mail on any billing either.
This month I was notified by my bank that the bill went to 39.95 plus tax, no matter how one figures this, that is double and then some, over my normal bill.
I e-mailed them (legally deaf here) and was told the lowest they could go is still 7.00 plus tax over what I was paying, plus I would have to pay another 45.00 on top of that, to get the lower price. I told them no notice was received about any changes, and I cannot afford this - - was told, "it's only 7.00 plus more"- - I guess I am to poor for this, but 7.00 to me is a large raise in a bill of just 15.50.
Now, I do not have tv because of this, I don't think it is right to raise a simple service this high, with no notice of raise.
They just do not care about faithful paying customers, it shows!

I reported an issue with my service where I was getting most of the channels but some were completely scrambled. I suspected an issue with my dish and contacted Direct TV's phone number and connected with a computer.

After considerable effort I managed to be connected with a live person that attempted to run me through the same tasks as the computer. After some time, I was connected with the technical service area and arranged an appointment with a Technician.

Technician DVWA443342 arrived on time 2/23/19. After looking at the information on the TV screen he determined the issue was with the dish as I suspected. He then informed me that because of OSHA regulations, he was no longer permitted to climb on the roof of my house where the dish was located and installed by a Direct TV Technician some years before. He was not permitted to leave the ladder and could not reach my dish without climbing on the roof.

We walked around the property with an instrument he had, looking for a clear view of the sky needed to find a new position for the dish. He finally determined that an area of my front yard would work and installed a new jack port on the other side of the house from existing the cable control box, jumped to an existing jack in that bedroom on that side of the house that would connect the newly installed jack with the two units in service.

I was impressed with his ingenuity in solving the issue. All that was left to do was for a different technician to come out the following week to dig a trench for the cable that stretched 40 feet across my front yard and mount the dish on a pool cemented into the ground.

The new technician informed us that the location would not work as soon as the leaves came back in the spring on a large tree the dish was pointing toward. After walking around the area, he found no suitable place and left without a viable solution.

I was very disappointed to discover that one or the other of the two technicians that worked on this issue did not give me a solution. Either the first technician was not careful enough to foresee a problem in the future or the second technician was unwilling to dig a 40 foot trench for the cable.

I contacted a company in Redmond, WA, Advantage Systems, that sent two technicians that were able to move the dish from the yard and mount it to the existing hardware of the old, defective, dish and the system is working as well as it ever has.

It cost me $522.50 plus the $99 service fee for the Direct TV technicians before I could restore adequate service.

I have been a Direct TV customer for over 20 years. I have always subscribed to the HBO package, the Regional Sports package and the NFL Sunday Ticket package. It has now cost me over $500 to continue that relationship.

I understand that Direct TV cannot ignore OSHA regulations, but I believe with the number of dishes installed on roofs across the country that are there because of the difficult location of the houses being serviced, that some effort should have been made by Direct TV to certify a group of technicians to handle these unique situations.

I have had very limited contact with Direct TV over the years because the service has been reliable and my couple of issues have, in the past, been quickly resolved to my satisfaction.

This has been an unpleasant and expensive exception. At the very least, I would like the $99 service charge that failed to resolve my issues to be reversed and any other good faith compensation be awarded to a long time customer.

Thanks

Opened a DirecTV account on 10/25/2016 and fulfilled the 2 year commitment. I was debited $127.99 on my Amex card 11/30/18 for December 2018 service & then I cancelled 12/5/18. Was told I would get a refund of the December bill minus any days used. Last 4 emails of the bill shows a credit of $127.99 and several chats with DTV confirmed they would send me that amount. Never received. Previous chat 3/13/19 confirmed that they would send me a gift card for that amount. Never came. Chat today 4/16/19, THIS rep claims it was never owed to me. Claims it was for a past balance, which is false as one pays in advance, not in arrears for service. I will never use DTV again nor recommend them; in fact, I will tell everyone I know that they are willing to cheat their customers.