DirecTV
reviews and complaints

Absolutely terrible customer service, one year after disconnecting my service, after years of being a loyal customer tired of the up and down rates, I am still arguing with them over my account! ABSOLUTELY RIDICULOUS!

I cancelled in November of 2018, after the usually long hold time (as with anytime you call Directv), . I was told the account was cancelled and I did not need to return any equipment. My credit card bill was automatically charged in Dec and Jan, to which I disputed the charges with my credit card company. I called Directv back again, to which I was told the account was noited that I called in November to cancel, but the account was never cancelled. The rep cancelled it at that time and told me I needed to return all the equipment. Thank God I did not throw anything away after the first call in November! When the email was received with information on returning the equipment, turns out I only needed to return 2 of the 5 boxes we had. I returned the equipment and everything was fine. Now, here we are, September of 2019 and I get a call from a collection agency about December and January payments that were reversed.! I call and spend almost 2 hours on line with different customer service reps, then finally a manager, who only agree to remove one month's charge. I was furious but wanted the situation over. So I agreed to pay one month's charge, but then the rep said he could not take credit card for payment. I refused to go any further at that time with him, asked to speak with someone else, he basically refused, and I ended the call.

Utterly frustrating to haggle over this for months and receive lousy customer service for something that was clearly Directv's fault! I would like both months charge to be removed from my account and the account removed from collection!

I have and pay for satellite Direct TV. Four weeks ago the picture on public broadcasting channel 9 went to black screen. I could hear the program on public channel 9 (the voice did not end) but could not see it. This is my favorite channel. I took this time to notify you because of what I read about the channels being in negotiation. Please restore the channel 9 picture on my tv .
Jacqui Anderson
[protected]@att.net
912/351-9129

Let me first state that I have been a Direct TV customer for about 5 years. This month my bill went from $104.25 to $205. I tried to call customer service and was informed that the offers I had been getting had expired. I was also informed that my bill would stay the same but they would offer me more channels (that I do not want) for a limited time! The young lady kept stating that for about 20 minutes. It was difficult to understand her as she had a heavy accent that was foreign to me. So after this time she sent me to another customer representative who I actually could understand but with the same pitch. "we can give you more channels but charge you the same." NO WAY! So since that time I have cancelled my subscription and gone to HULU, Netflix. I'm paying almost half as much and get the channels I had before. Thank YOU Direct tv. If it wasn't for the price hike I would have probably stayed with you forever. My refrence # 1-247545035119R2

Hi, is Direct Tv aware about AKV technologies in India, the thing is we worked as an outbound sales agent for this company and we had some sales and installations. They made us buy the leads and dialer and we paid so much for it but they have not given us our pay for all the installations and transfers that we did. Is there a toll free number that we can call regarding this matter?

My name is Tom Armstrong
My wife and I have been long time subscribers to
Directv.Our contract ran out and we switched to Dish
because our rate almost doubled with Directv.
We installed Dish on 9/10/2019
In our equiptment return box there was a letter
stating that that you had a great offer to come back to Directv
I called and made an aggreement to reinstall Directv.
The Directv rep told me several times I would not be charged a
termination fee by Dish. that I had 30 days to cancel.
we installed Directv 9/22/2019.I called Dish 9/23/2019 to cancel
the service and was told I have to pay $480.00 EARLY TERMINATION FEE
I would not have aggreed to switch back to Directv if the rep had not
told me several times I would not have to pay Dish any fees.
I feel I was misled.Please help!
I will give you my contact info and wait to hear from you.
Thank You!
Tom Armstrong
Act # [protected]
[protected]@centurytel.net
28322 Al Hwy 22
Verbena, Al 36091

I have three commercial accounts with DirectTV. After our technician showed up (of course 3 hours late), he left and said he would be going to our roof. He then left the job. I have called the local office many times, [protected], and they refuse to give me an answer why. Now, all they do is transfer me to the main AT&T hotline. Cowards. Its a joke and they are a joke.

I have been a DTV customer for over 25 years. There phone support back then was exceptional, for the last 5-7 years it has become abysmal. The hold time, forced menu to ease their staffing load, and complete lack of knowledge and basic communication skills is astounding. The way they staff, train, and support their customer service department simply says they don't care.

As I write this I am on the phone now 94 minutes as they put me hold then disconnected after 55 minutes. Of course I now need to start all over.

I hate these people and will look for options, unfortunately they have the market cornered on the NFL Sunday Ticket.

I cancelled our service in August of 2019- due to high cost and returned the required equipment with in 7 days of cancellation via their packaging at UPS. As of today you stating it has not been received. I have placed numerous calls to try to settle this matter. I was told it was received 8-28 and documented on 8-31 by a rep named "leo". Then was told no it was not received. I have no use for the equipment so why would I not have returned it ? I will be filing as many complaints I possibly can if this is not rectified. BBB, Attorney General, FCC and so on.. please someone call me today and resolve this issue! [protected] Joanne Salvero

I understand the fact of negotiations over price. The new seasons are starting and I watch a lot of shows on this station. This needs to be settled or let us know how we can get the local channel. I was of the understanding that local channels would always be available. Please make this a priority, we have already missed football games that have been on this channel. Is there another way to get this channel with an antenna or something else? Thank you in advance for your help.

First of all I have been a Direct TV customer since since 2002. On August 2019 I called you and told you that I wanted to disconnect because you had lost channel 6 . I was told that I would be be receiving my confirmation number in a few days. I didn't receive one after 3 weeks so I called back to get one and I was told that whoever I talked to hadn't put in a disconnect order. I was told that I needed to send in another month payment and that I would be reimbursed for it. My wife then called you back and you told her that we would not be getting a refund after all. 3 times I was lied to concerning this matter. So I now understand how you really take care of your customers so you can rest assure that I am telling everyone about how you treated me after being a long time customer. We had two accounts that totaled to 300.00 a month but don't worry. I am sure you will survive without me but just
know this: I will never subscribe to Direct TV and I will never recommend you to anyone and I will telling everyone how you have done us after all these years. Thomas and Teresa Hofstatter 241 McKinney Rd Caryville Tn 37714 I am recommending my friends and family to disconnect from you! I have been asked by the trash collectors why the dish is in the trash and I was happy to tell them. Good bye and I hope you and AT&T are happy with each other.

I received a phone call from someone said his name was Steven at phone number
845 883-8727 ext 4019. He was calling to tell me i could get a $45.00 per month promotional discount for 24 months. At the end he said there would be a $99.00 charge to activate this promotion. I assume this was a scam--please let me know. If you charge me this $99.00 I will refuse to pay it and will discontinue my account with direct tv. My email is [protected]@yahoo.com. Looking for your response.

My DirectTV contract expired in June, I called on 6/11 @11:38AM and spoke to Debbie and told her I will not be renewing because I cannot afford $90 a month for TV and said she will do a $15 and a $20 discount for a total of -$35 for 12 months - she called it an "agent promise" taking my bill down to $55.00 a month. It is now September - 4 months later and still only one of the discounts was applied, the other still has not been applied. I have called every month since June asking why and every customer service rep lies to me and says, "Oh that was never applied, I will take care of that for you!" Then the next month, still getting a bill for $75. I called on September 3rd and spoke with yet another customer service rep who said he will take care of this once and for all and after 45 minutes on phone he promised me I was all set and I gave him my debit card number to take $79 on 9/12/19 and I agreed to pay the other $79 on 9/27/19 - this was against my better judgement because my bill should not be $79 but he promised me after the 2 payments of $79 my bill would only be $55 and my service would not be interrupted. For whatever reason you people didn't take the $79 on 9/12 like you were supposed to but yet this is why I gave him my debit card information. I don't check my bank balance every single day so I figured you people took the money on the 12th but once again you people screwed up and didn't do what you promised so I get home yesterday with no service. I called last night and was treated so horribly by 7, that's right 7 different reps there! I was on the phone for over an hour and transferred to 7 different people who all lied to me repeatedly and every one of them said, "Oh I am so sorry but that was never applied" "It hasn't been updated in our system" "I don't have the authority to help you" "Let me transfer you to someone who can" Yet after talking to 7 people nothing was resolved. This is by far the worst customer service I have ever encountered. I am absolutely appalled with DirectTV/ATT, no integrity what so ever and I will tell everyone I know to tell everyone they know to never ever use your service. I will also be filing a complaint with the BBB, The FCC and The FTC!

I've sold my house. I've cancelled my directv. I need to dish removed from my roof but directv won't do it. They tell me I need to contact a third party vendor who I'm sure is going to charge me at least $300 or $400 to do this. Directv put it up and I KNOW they can take it down. They have the trucks, the manpower and the technology. All they need is good customer service. My address is 116 Hummingbird lane, kunkletown, PA 18058. Please send someone to remove this dish from my roof

At the end of August 2019, we had DirecTV installed in our home. Since that time, we have had at least 4 separate in-home service technicians working on various problems that have occurred since installation. Each time, the technician had a different reason and solution for the problems. As of today, September 16, 2019, we are still experiencing "freeze frame" on our 4K Smart TV. We returned to DirecTV after many long years of being customers. We cancelled our DirecTV service this year to to high cost and went to U-Verse. We were not happy with U-Verse so we switched back to DirecTV at a lower cost. We really like DirecTV but are very disappointed in their technical service. Is there a service technician out there who knows how to fix a "freeze frame" problem? Please let me know at your earliest convenience.

Thank you,
Dennis P. Duncan
[protected]

On 9/1/19 I called to add the Sunday Ticket to my account. A few minutes later I tried to watch a MLB game which I paid for on 3/26/2019 but it was blacked out. I called and was told it was a error but could be reinstated. I had to pay $39.99 to reinstate it and was told I could call the next day to get it credited. Countless calls later I was told it would be resolved by 9/16. It has not been and now I'm told it's non refundable.
Directv made the mistake and I have to pay to resolve it? At this point I've been told the decision has been made and no credit will be issued in spite of all the promises that it would. After 18 years as a loyal customer I see this relationship ending very soon. Jim Nudo Surprise, AZ

To Whom It May concern:

I'm writing you this letter because on 8/27/2019, I called after receiving a bill from Credence Resource Management LLC stating that my account was given to a collection agency. I find this very hard to understand when all this time, I have been awaiting feedback and next steps from you all. I have called and spoken to different operators from Direct TV since November/December of 2018. I initially called to inquiry about my bill and why it was increasing. At that time, I was told that I no longer was under contract. I was told to call back at the first of the year to see if any new specials were available for my account. I called back in January as I was told and still was given the same information, that there were no new specials cheaper for what I already had. I asked, " am I under contract with you, NO was told to
me." The lady said I was not under any contracts with Direct TV. With this being said, I started shopping else where and left Direct TV due to no specials could be offered to lower my cost.

When I called to see how and where to send your equipment, I was then told I have a early termination fee. I asked how and why? At this point, I requested that my account be given to higher management to look into and for someone to respond back. At NO TIME DURING ANY OF THESE CALLS were I directed to write a formal statement nor was I told
to file a formal complaint as I am doing now. I was ALWAYS told "your complaint as been noted and someone will get back to you via email." This has NEVER happen but now I'm getting a bill that I have been disputing since March/April. The only reason I left was because when I asked, "am I under contract i was told not anymore" I was given the wrong information. If I was still under contract I would NEVER have broken it knowing there was a $250.00 penalty fee. I feel as though your operator mislead me. Again, I asked, "was I under contract and she responded NO" but later I was told she was pertaining to the channels specials that I had. However, that's not the question that I asked and therefore I should not be punished with bad communication on her part.

I would like for you, Direct TV to remove the $225.71 early termination fee being charged to me and take this out of collection. I would also like for someone to contact me in writing for I no longer trust your company's word. It has taken several months before I was given proper instructions as to how to file a dispute which over the phone I was mislead be each operator that they were sending my complaint to another department to handle.

LaToya Mason
4321 Cannock Drive McKinney, Tx 75070
Crediotor Acct# [protected]
Credence reference ID # [protected]
Balance $225.71

Is this crazy it's been about i'm 6 days a call that I spoke to a tech and I was having a problem with my phone not
Connecting with my directv do you know the answer on the phone and he said that he would have somebody fix it in
Three days that's going on in like 2 weeks already and it's still not working snow anytime I want to get back to me as soon
As possible cuz I need my phone to work with my directv I don't know what's going on and i've been trouble trying to
Troubleshoot it and nothing's working so i'm going to have to get reimbursed for this to

My directv
Directv choice | account: [protected]
Alicia pallais

I called last week and I spoke to to text I know you're trying to help me out with that for directv
To get it connect and we're not successful in troubleshooting so he said that he was going to speak to other
Text that knew more about the apps and get back to me in 3 days been almost 2 weeks and he hasn't gotten back to me
I need to be credited for almost a month because my app has not been working with directv like you should so I did my part
I did my troubles and I will get back to me and still top picks so please advise

We discovered there is a worse company for television than Cox Communications, hard to believe. On a SmartTV (Vizio) connected through cable, the internet on DirectTV fails to stay connected.

When calling support, they blame the cable until I explain we are watching Amazon Prime on the TV while I am talking with them. Internet is not the problem, the software is (problem continued after changing boxes). Even the tech said that since the AT&T takeover, everyone has problems and it is the software.

We love the DirectTV features when it is working, but it is so much hassle to keep the system working.

Sadly, the easiest way to use the On Demand feature is to log in through a tablet and cast to the TV. It is much more consistent than fighting the box.

That we haven't had CBS as an option for three months because of the hissy fit between DirectTV and the Station owner (nationwide pissing match going on) with no compensation is also a major annoyance.

Some good, but really more hassle. With Disney and other streaming services coming soon, not planning on a renewal with DirectTV. Just not worth the hassle.

We haven't had channels that we pay for and used to watch alot because of some dispute. Then dam refund my money! Been going on since like February. We are at the end and ready to move like alot of people we know. I seem to be paying alot for crap. Cant see our commercials for our business either. Seems like robbery ! Not sitting on hold for hours to hear some b.s.

In May I changed from COX Communications to a bundle with Direct TV and internet and phone to be covered by Century Link. It was never consummated as our condo has no telephone lines and therefore I was urged to stay with Direct TV and keep COX for internet and phone. At the time, I called the office and talked to Sheena who gave me a "Price for Life" Choice TV thru Direct TV for $33.80 per month, which was supposed to be a senior discount. Sheena gave me her employee number as SC929 and told me if I had any problems, to refer to her. I continued paying $33.80 per month and in September, received an email trying to add $350.00 to my bill for NFL ticket. I called and talked to Christine who told me she would adjust my bill immediately. However, two days later, I received another bill for $55.80. I have already paid my September bill but am being billed an additional $25 per month. Today, 9/10/19 I called Direct TV and spoke with Delano who informed me that my account had been adjusted and there was nothing I could do. THIS WAS NOT MY AGREEMENT WHEN I SIGNED UP WITH DIRECT TV! The only thing I signed when Direct TV was installed was acknowledging installation only. I signed no contract and even though I asked Sheena for something in writing, I never received anything. Now, I am told my bill is being increased $25 per month. I have filed a complaint with Consumer Financial Protection Bureau as to this issue. PLEASE HELP!