DirecTV
reviews and complaints

On March 9, 2020 we had Direct TV come out to set up new service to our home in South Carolina after having Direct TV in Tennessee. He came out and we had moved the day before so did not have second TV running yet. So tech said he would come back, it would take just a few minutes. Called him on Friday March 13, and tech said he would be here Saturday morning. Finally on Saturday at 4pm i called him said he would come out next week. No phone call from him. So called him Monday March 16, 2020. Tech promised me he would be out yesterday March 18, 2020. Nope, no show again. Called him he said he was in meetings all day. I told him i would call and get someone else. Called Mastertec and they were suppose to send someone out tomorrow Friday March 20, 2020, told them i did not want the same tech Mike C out. So guess who knocks on my door, all nasty today and i told him i called and requested someone else, so he told me to F off. Great customer service! Of course Direct TV customer service is unavailable cause of the coronavirus. What to do?

i need a phone call from someone to much to explain after talking to a diane taley from att& or direct tv she assured me my bill should be cheaper the folks at direct tv tell me that the conversation i had with diane did not state that i want to resolve this issue i dont have the number just the name this dates back to november 2019

We are on your family plan and therefor have no access to watch the Presidential debate tonight on CNN.
The debate tonight should be available in all your packages because of it's obvious and critical importance to all Americans not only in the coming elections, but because the world is in pandemic status and we as Americans need access to all the info and legit advice we can get.
Direct TV should have made sure that all customers have the access to watch the Presidential debate tonight on CNN.
Direct TV is clearly putting profit before the basic critical needs of it's customers.
I am reconsidering my loyalty to your service.

I am looking for a different provider as I type this your reps are lying to me and telling my 4 year old child to shut up I have paid over $500 for crappy service since being a member for just over 3 months the service has been interrupted every 2 weeks and then they want more money the first disconnect I was told I had to pay $200 then 2 weeks later they interrupted again and said I had to pay $176.13 now exactly 2 and a half weeks later they say I have to pay another $175.10 I was told my services were billed together that was a lie I was told my total bill for tv and internet was $99.00 with free install and free equipment that also was a bold face lie I am 100% unhappy with your service and your reps. The installer was rude and was prior convicted of charges that should not permit him in a home with kids I was scared for me and my kids while he was here after being 4 hours late and then drilled holes in my house that he didn't need to I will tell others not to go with your service because I have been screwed over by your company

The technician that came out installed the wires wrong and drilled holes in my home without authorization. Also it done damage and is currently causing more damage. I need it to be repaired thank you. There are four holes in the side of my home. In the picture only shows one please contact me [protected]. If the damage is not repaired I will be getting in touch with the FCC the Better Business Bureau and I will also hire an attorney to make sure that my damage is repaired.

Since AtNT have taken over direct tv its horrible, its not even ok, as ATNT comercial says, I spent the whole week trying to add a tv in my shop, I talked to 7 different People, 3 I could not even understand what they were saying, I asked for a supervisor of course there were none available, IOne of these broken english people gave me a number to call of a company that does satelite for motor homes, Not what I was needing, I finally spoke with a lady in tech support who understood what I needed, I asked her to schedule a appointment and transfer me to the retention department, I recommend talking to the retention department every time to reduce your bill, the lady in tech support said my appointment was wed. 12 to 4 pm, the same night at 9;59 pm we recieved a messagewith a case number saying there was no appointment scheduled, after talking to case management, I explained what I needed and the appointment was set for thursday 12pm to 4 pm, about 3pm we recieved a text the tech was running late did we want to reschedule, we replied No, 15 minutes later the tech showed up and said he did not send the last text. The tech arrives and wanted to run a cable down the outside of my new house and across the ground, till another department could come bury it, I said no way, I have been through this before with ATNT, it laid the for months. The tech did not have what I was told I would need and told me I would have to call back in, here we go again. I talked to a lady in case management who scheduled my new appointment and told me my contract would be renewed for two years. The day of the appointment I called case mangement and asked for the retention dept., I explained what I had been through and the only way I would agree to a two more year contract was to get new customer pricing. They would not give me new customer pricing and did not care, I canceled the appointment and told them not to extend my contract that expires in july, I will changing over to dish as soon as my contract is up. These people do not care about the customer at all, they will lie to you and think nothing of it . Use any provider but direct tv or Atnt, These people do not care !

I am charged $173 a month and everytime it rains my tv service goes out, alot of the time I turn my tv on it comes up no signal and I have to reset box, also I have been charged for 4 additonal tv's so all tv's could be viewed at the same time but only 4 tvs can be on at the same time, I do not think my service is worth $173 and when I call to lower my plan I find out I have to pay just as much for a lower plan. My contract is up Aug 4th and I will be cancelling at that time and will never recommend Directv.

I don't want to talk to a representative they are useless unless you are signing up a new contract.
When I signed up with DirectTV I was asked what are my needs i told Directv streaming movies and will
be using two devices(cell phone) and a pc to the network.
Watching a video clip on YouTube is painful I get constant buffing this network is useless
and since I had this service I haven't been able to watch Netflix or YouTube on my tv. not once.
DirectTV signed me up with HughesNet a third party provider since ATT service was not available
in my area.
I called HughesNet and they said that Im setup with a data cap and they don't provide limitless
data usage. One Directv representative suggested to unplug my modem in order to preserve my
data usage being drain on having my tv on wifi... really!
The bottom line DirectTV promise me a service that I will be able to stream movies and have two devices with no issue
in which I was told and agreed of 3 mbps will do the job. It has been 4 months of constant subpar
bandwidth of under 1 mbps.
Why would DirectTV set me up with such restriction knowing the technically what it will take
to run a network that includes one TV and two other devices?
DirectTV signed me with HughesNet on my behalf now DirectTV needs to fix the problem on my behalf.
Bottomline DirectTV is not delivering what was agreed on our contract therefore if
DirectTV can not deliver and fix the issue I have every right to cancel my subscription
without any penalty or buy out and that's to include cancelling HughesNet as well or
find me another internet provider.

Thanks
Victor

I need someone in customer service or corp. to pull recordings from feb1, feb 27, and feb 28. in listening to these recording it would solve the problem. As nothing that was spoke about was left on record... The recording will show that the agent siad the problem was fixed and the 110 dollars woud be refunded back and bill would be corrected... This issues has been going on for months i have called every month from dec til now... each agent saying the problem would be corrected and that it would reflect on the coming month but never put in the notes... this is the reason i ask that the recording be heard from Jan to Feb 28...

I cancelled my account in April 2019, turned my equipment in May of 2019 with email confirmation of receipt. Email in June with a balance of $0. Yesterday I received an email saying I was delinquent of $252. Called and was told it was for services for OCT/NOV 2019 for internet and TV which I did not have. Then I was told by the supervisor it was for over refund in Dec 2019...What? I have a feeling someone re-activated my account without my permission as a search of the internet shows this has happened frequently. Now apparently my account has been sent to legal and the first and only email I received about this bill was yesterday. I have emails to support my account cancellation but not available to upload at this time.

I just got my Direct TV in November. I am locked into a price for 12 months. However, my bill increased on the February bill. I called and they said it was a ATT increase to all customers. I am a Direct TV customer only. Does not matter. 3 years ago I cancelled my ATT phone service because of their policies. I loved my Direct TV. However, decrease in monthly income made me drop it. Now things are better but still on a monthly budget. And ATT still is a thorn in my side. I will be cancelling as soon as my contract is up and I will remember. Other options out there.

Hello, My name is Roosvelt Collins Sr. I've been with directv for a while now. the only complaint i have is, they never send my invoice of how much i will paying every month, Instead they just cut all of my tv's off. every month i have to call customer service multiple times to pay my bill, then they charge for reconnecting fee on top of everything. At this point it is getting out of hand, all i ask is to send my bill to the address i have on file.

Roosevelt Collins [protected]
Email: [protected]@gmail.com
Address- 10568 Spurlock lane clinton LA. 70722

To Someone in charge,
DO YOU WANT TO LOSE A LONGTIMR CUSTOMER OVER $50.00?
I have tried to resolve a problem by phone for the past 6 weeks, but have only gotten the run around.
Please pull up my account history & phone calls since January, to familiarize yourself with the problems I am having. After having been a customer even before it was Direct TV, we had service at one address for 19 years. We moved a quarter of a mile away, and had the service transferred.
On Monday, Dec. 30, the guy came to install the service. I showed him the 2 locations of the prior owners satellites. The Dish dish is in a curve, the Direct dish is about 20 feet away, in the middle of what the owners used as a burn pile, beside the driveway. (See pictures enclosed). I told him he obvisiouly couldn't use the burned one, and we were going to extend the driveway to include that area when we got to the landscaping later, but he could put it anywhere else, including on the roof. I saw him working on the Dish dish and assumed that was the one connected. I was wrong. He used the Dish dish to run the wires to, but then ran those wires to your dish, to connect to the house. After he left, we noticed he had not covered his wire going across the driveway. I called and complained about the location and the exposed wire. Another person came out later in the week & covered the wire but did not move the connection location. I called again and they sent an area inspector out to look into my problem, on Jan. 13. He said the best view of your satellite is from where it is, but others areas could be used, but he would have to charge me $100 to have it moved. I said no thanks. He said only your company could waive the fee. I have since then called Direct TV a number of times and talked to several people & their supervisors, from several off shore locations, that have promised to get the problem resolved and call me back. But no call back. I finally talked to a young lady today in the Philippines' that said they, nor their supervisors', do not have the authority to waive the fee for moving the dish and probably didn't call me back because they know they can't help me & I'll never talk to them again. I have been given the run around and ignored, but I still got a bill from you. I have explained to so many people why I feel I should NOT have to pay to move your equipment, when I told him not to put it there in the first place. I'm done. This is my final attempt to get this resolved.
As I said, we have been a customer for 19 years and like the service. The only reason I have not already made a move is because of the things I have recorded & I'm a loyal person & hate change. Also mentioned, I already have a Dish dish in my yard and their cost for more channels & perks, would be almost half of what you are charging me. I don't want to change, but one way or another your pole & dish is coming out of the middle of my driveway.
Please get back to me with a decision about moving your equipment free of charge or not. If you chose not to move it, free to me, so be it. I will make other arrangements and cancel my service when I've done it. If you agree to move it to an acceptable site, then we will continue as customers. It's up to you.
I hope to hear from SOMEONE, one way or the other. Your prompt attention will be appreciated.
Ellen Love / current address / 711 Courtney Drive, Hendersonville NC 28792 (Effective Dec. 2019
Prior 19 years address / 99 Carpenters Son Lane, Hendersonville NC 2879
Contact me at: [protected] or [protected]@bellsouth.net

After experiencing bad customer service I cancelled my Direct TV Service. I was instructed to return the equipment. (Which I did on December 2019) I called to confirm if they had received it, which they did confirm. A few days later I received a call/text from a collection company stating I was now on collection. I called Direct TV on 01/24/2020 rep name was Ian ID#1G508C he stated he was going to escalate the issue to allow 3-5 business days. About 2 weeks later I received another call from collections, I called Direct TV again spoke to Supervisor named MJ ID#MZ4450 who stated he couldn't do anything about it to give it another 3-5 business days.
I had applied for a loan, which was declined today 02/19/2020 due to the fact that I was sent to Collections by Direct TV. I called Direct Tv again spoke to supervisor named Regin ID # RB5928 who unfortunately was very rude and would talk over me. When I asked where I can file a complaint she grew more upset and started mocking me, placed me on hold for about 10 minutes then she hung up so I had to call all over again, I even chatted it in, the rep on chat his name was Jayson was very kind, but I dont believe very knowledgeable. After another hour and a half, nothing was resolved. I asked him a few times where I can file a complaint, he sent me to "department of consumer" which has nothing to do with Direct TV. He finally transferred me to a supervisor who gave me the PO BOX address where I can file a complain to ATT/Direct TV. But in the end nothing was resolved. Now im in collections, time wasted, loan declined. As a business owner myself I have no idea how people still get services through them, worst experience ever.

My grandfather has been a customer of AT&T and DirecTv for going on 20 years. Not once has he missed a payment, been late on a payment or caused any issues. Last month, he was in the hospital for heart surgery and had to request a payment arrangement for his bills. Might I add, neither bills are more than $90 monthly. Anyway, we made the payment arrangement for February 7th. We paid the phone bill in store with cash, and they told us we had to pay the TV bill online. Okay, no big deal. I paid online $90.00 using my debit card. I was unsure of the exact amount, knowing it was around $82, so I paid $90 to make sure I covered the entire amount. The payment went through, I double checked my online banking account and saw where AT&T Online took the $90 from my account. A few days later, we received a letter about the bill being past due. I figured they may have sent out the bill before I made the payment, which was understandable. So i get back online, and I speak with a chat representative. I asked, more than once, if she could check that both bills were paid because I didn't want my grandfather to lose either service. She assured me, again- more than once, that both bills were paid on 2/7/2020 and that we shouldn't have to worry about our service being terminated. of course, because she reassured me that everything was okay, I moved on thinking we wouldn't have to pay another bill until late February. This morning, my grandfather's TV service was terminated because he didn't pay the bill. Of course, I was frustrated, but I figured when I talked to someone, it was an easy fix because I know 100% that I made the payment on time. I had to speak with not one, not two or even three, but FOUR people before I could get someone to answer my questions. So on top of being frustrated about the mistake THEY made, I couldn't even get them to transfer me to the people I needed to speak with, and they were very slow to respond. So I finally give up with the live chat and call the customer service number. And after 20 minutes of them arguing with me that I never paid the bill online, they are "finally able to locate the payment" and can see where I paid the $90. Someone, somewhere on their end put my payment towards my grandfather's next phone bill instead of his TV bill, which then cause the service to get interrupted because "we didn't pay DirecTv." Okay, as mad as I was, I'm a very open minded person and I understand that people make mistakes every day. I asked if they could simply remove that credit and apply it towards his TV bill, but he says, very rude I might add, that they can't because its against their policy? I was told that the best thing he could do was open a case on our account and put in a request to have our money refunded back to the debit card I used to pay it. But it could take up to 72 hours. AND they won't turn the service back on until the past due amount is paid. So, you're telling me and my 80 year old grandfather that because of a mistake YOUR company made, we have to suffer and go without service? And on top of ALL of this, the representatives I spoke with were very rude, slow to reply and couldn't even answer the questions I had. We are VERY disappointed and will make sure that everyone knows what a scam this is. Taking $90 (which isn't a lot to some but it is to an elderly man on a fixed income) from someone and refusing to give it back (at least until the last second) or credit it in the right area is THEFT. DirecTv, AT&T, whatever you want to call it has 72 hours from now to put $90 in my bank account or we are suing. I've attached the screenshots from my bank statement showing when the payment went through and the message where the customer service rep assured me both bills were paid. We like to think were nice people, were not hard to please and are understanding when mistakes are made. All we were asking was for the service to be turned back on because they clearly realized that it was a mistake on their part, not ours. After nearly 20 years of service, we are currently looking to do business else where. Thank you.

In Nov 2019 we canceled our Direct TV account and were entitled to a reimbursement or refund check of 153.06. I called back in Dec 2019 and was told it's in the mail. I called the 800 number on 2/06/20 and spoke with a young lady named Fatima (sp?). I was on the phone with her for over 24 minutes just to find out about my refund. Constantly put on hold asked over 4 times if I'd like to get direct tv again, after the 3rd time I had enough. I told her AGAIN I was only calling about my refund, I do not want to hear about any deals or purchasing it again. Very annoying. Again put on hold for the 12th time before she finally tells me the card (refund is put on a visa card instead of reimbursement check) is in the mail. I speak with her supervisor because there is no way the call should have taken that long.

DirecTV discredited my very good checking account. Now tells me I am not allowed to pay by check. Although there is an abundance of funds in my account, it will take 6 months for system to remove the blocking of my checking account. My routing number is a 9 digit routing number starting with a zero. Previous payments made by mailing my check for over 7 years, DirecTV removed the first digit within their records.
On December 5, 2019, attempted to pay my bill by phone, entering my 9 digit routing number, starting with a zero. Since the routing number did not match, my payment was not accepted. Have been on the phone for HOURS, with no resolution. TD Bank requires the 9 digit routing number for electronic payments.
It is very hard to believe a company like DirecTV is unable to fix this problem sooner.

I have been charged for a Genie that was never provided and for services as at a second home. I have approximately 10 hours on the phone with Directv which is now part of AT&T. Yesterday, Cean in the loyalty department agreed that it was their mistake and would cancel and refund me the monies that were paid for services to our second home in Arizona that was never ordered and never installed. I wake up this morning and the services at our current home in Las Vegas was disconnected. After an hour and 40 minutes on the phone, they agreed to rehook up our services in Las Vegas that was never suppose to be disconnected. I was also told by Angel that they were processing my refund. After speaking to the accounting department, they said that they didn't see any refund of the overpayment being processed. I then asked if they show that all of my services are disconnected. They said yes. I told them to leave it disconnected as I am done with them and choose to have the service to be still cancelled and I will go with another company. Hopefully, I will not receive any additional bills and a refund due to the overcharge on my account. There has never been two customer service representatives that provide the same information.

Signed up offered $100 rewards card and got card for $50 only (lied to). Week later got letter confirming $300 rewards card for all new customers. Called and spoke to 10 people, hung up on twice. Arthur only guy who even tried (give this man a raise).

Do not sign up for direct tv they rip you off on rewards card and threaten cancellation fees!

Ever felt discrimibated against!

John devine

This is years of aggravation with this company and I am finanlly cancelling my subscription. I called to lower my bill (which I have to do often) on 11/29/2019, spoke with a Brian who said it would be 129 and some odd cents a month for a year. two months pass and it has gone up to $206.00. I called yesterday on 1/29/2020 and spoke to Sonia who told me she was not going to honor the 129 and I could cancel my subscription that she would be happy to do it. I have never in my life had such horrible customer service every time I call. I have been a customer many years and get treated horrible and can get better pricing by being a new customer. I am tired of arguing to get my bill lowered. The customer service staff on your team is the rudest people I have had to deal with. The lady yesterday did not offer to help in any way. when I spoke with Brian he took channels off to lower my bill and now I dont have those channels and am having to pay more more. Sounds like a rip off to me! I am going to turn this into the BBB. I am being taken advantage of and it is wrong on so many levels. I have been told by a couple of employees with Direct TV that they can charge whatever they want. This is not a way to do business when this world is now going on all app accounts now for TV. I am not sure what happen to taking care of your customers, but it is now "let me cancel you, we dont need you". The way I have been treated by your customer service was uncalled for and I will be reporting it. And I will not stop until something gets done. I may be one small person in this world but my voice can and will be heard. I have all documentations if you ever need them from prob 4 years of fighting this battle and I am done fighting it. I should not be loosing my temper over someone who is all about money and doesn't have any morals.