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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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12:52 pm EST

DirecTV directv

Acct#[protected] Dave Knott.
After over 20 years of service I was advised that I would not receive a loyalty discount on my account this year thus raising my bill $70.00 a month. I'm retired on a fixed income and only got a 1.6% raise on my SS this increase is impossible to deal with. The girl or lady I dealt with acted as if she could care less and stopped my service as of 1/17/20 and is mailing boxes for me to return the receivers. I'm also a AT&T wireless customer and this will effect my future dealings with them. I've checked out HULU and can get the equivalent service for $83.97, half your cost. Don't like change but I have no choice.
Shame to be treated like this.

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J
3:04 pm EST

DirecTV directv

i have tried three times unsucessfully to obtain a refund on a canceled directv account. i've been put on hold, transfered, lied to and hung up on. I don't have the account number, my name is John Kitto. the phone number tied to this account is [protected] and the pin 9667. I am due a refund of 79.34, the first agent told me check would be sent in seven working days, the second stated monies would be credited back to my checking account. Today is the topper that i have already received my refund. the monnies were taken from my account on 11/26/19 with out my knowledge causing an overdraft on my account. Hopefully you can assist me in the matter.

John Kitto

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K
2:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV installation at my home on nov. 26, 2019

I am writing to you because the man who installed my new Direct TV equipment used our old power cords for the boxes we had previously. We had not yet, sent them back to Direct TV and our installer asked if we still had the old power cords. He stated, "They only want the boxes and remotes back. They don't worry about the power cords." When I went to mail them back, finally after the crazy holiday season, they told me they DO need the old power cords along with the boxes and remotes. Now we are out 3 cords. I need 3 new power cords so that we do not get charged. Can I please have our installation specialist's phone number ? We have to get new cords from him.
Thank you,
Kelly Bemis
[protected]
[protected]@gmail.com

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Resolved

I contacted installer and he is brining me replacement cords.

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D
1:55 pm EST

DirecTV service discontinued, equipment returned, still being billed

DirecTV was notified in mid-August 2019 about cancellation of service due to moving. The equipment was subsequently returned at their request through UPS in early September, and receipt received from UPS. Each month however, I have received a bill of an outstanding charge, with does not exist, and today it was billed to my credit card on file. I have notified DirecTV customer service numerous times via phone and in writing, and they continue to bill me for services they DID NOT provide - the equipment had already been returned to them. Their customer service and customer experience is terrible, and I would never use them again or recommend them.

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B
11:58 am EST

DirecTV worst experience ever with direct tv

In February of 2019, I signed up for a Direct Tv and Century Link combo, my bill was only supposed to be $120 a month. I received my 1st bill and it was around $260 for Tv & Internet. I understood that it would be a little high due to they bill you for your first two months up front, so I paid $190 due to being short on funds that month. So the following month my bill came in at over $300, I called Direct Tv and they Customer service Rep, said that was the right amount due to me change my plan during their billing cycle. I informed him that I had not changed my plan, and that they need to adjust my plan. He then in formed me that it must have been my wife, that changed our plan. I told him that I am the only authorized person on the account, and I haven't changed it at no time, He informed that my bill was correct and there was nothing that could be done. I called and spoke with a couple other reps and they all said the same thing. So much for a 110% satisfaction. I will never get Direct Tv service again, and I will warn everyone I know to stay away from these lying, cheating thief's. I did go ahead and pay my bill on 10/31/19 of $727.00, only to receive another bill for $506 for early termination. I will burn in HELL before I pay this fee after they screwed me on my initial service with them. So good luck to any one getting service from these cheats. If they ever want me back as a customer they need to waive the termination fee.

Sincerely: T. Gainey

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8:52 am EST

DirecTV cable tv

I have never written a complaint about any company. Usually when there's a problem with a service they correct it. That does not apply with Direct Tv. I think they train these people to be idiots. I have had several issues with this company for the last year, but the most recent is truly the straw that broke the camels back. So I called on Nov 27th to add the Epix channel, I said to the CS rep, since I've been a loyal customer I feel I should be offered an incentive to stay with you guys. Long story short, he offered me 3 months of a few premium channels free. I get a new statement and the bill is DOUBLE what I normally pay. After an hour long conversation with a "supervisor" she doesn't honor his offer and says they have no promotions going on, but she will adjust my bill to reflect what I've always paid. Some how the conversation went to no promotions to, the only promotions we have is if you have att&t unlimited phone service, well my dear I have that. So now its oh well you can get HBO for a lifetime for free. Anyhoo. I get an email saying my bill was adjusted, so im like cool. I look at my account and yes it was adjusted.. to MORE MONEY. Instead of going down to $40.00 it went up to 147.00. I had to take a minute to write this review before I call them up. They tell you they don't have a phone number for you to call to speak to a higher up and give you an email address. My contract is over in January and I can't wait. This company is the worst in any capacity of business. This is the second financial mistake I had to pay for because of one of their CS rep failure to do a simple task. I'm so over them

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Michael Meeks
, US
Dec 26, 2019 7:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

In September my DVR hard drive failed. I contacted Directv (AT&T) reported my problem and was told they would send out an up grade for a $49 service fee. That was the only cost I was quoted. Directv had sent out an upgrade years ago and there was no cost at all. This new DVR immediately was a problem. I had to reboot the TV every time I turned it on. After many calls to techs I ask to have it replaced and was told it would cost a considerable amount of money. I stated that it should be free for a replacement but was informed that is was not a replacement but an upgrade. I was not given an option when I first called. Then found out the contract I signed, which I thought was for the work preformed in may house which is normal, was going to cost me more money for more channels I don't want or need. That was the first I had heard about that. I finally contacted someone with Directv and was told that there should have been no cost for a replacement of a failed piece equipment. On October's bill I was still billed $70+ for installation. This I grudgingly paid. November I was billed for multiple TV's, which I don't have and two advanced types of HD service $30. I have been duped and misled by your sales people. I will quit your service, after many years of satisfactory viewing if this is not resolved.

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D
9:41 am EST

DirecTV disconnection

I dropped directtv in may they continue to bill me i have talked to them they say they see i dropped them in may but dont know how to fix the problem other people tell me this has happened to them also, im not sure how to resolve this since nothing seems to work i called a number and it went directly to collection people why would i pay for something i no longer have sent all the boxes and equipment back in may why is this a hassle when i have talked to them have been on the phone on hold and nothing is ever resolved

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Update by Directtv6
Dec 13, 2019 9:34 am EST

I dropped dircettv in may and am still getting billing requests you have now turned it over to collections i cannot get a human to talk to i feel there is such a lack of you guys doing anything to help solve the problem reference [protected]

Update by Directtv6
Dec 13, 2019 9:36 am EST

I dropped directtv in may they still have not fixed the issue which I have been told by them they see my disconnect in may but cant figure out why im still being billed they have now turned it over to collection I have talked to other people they havedone this to

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B
12:49 pm EST

DirecTV customer service/new receiver box

I received an email from Directv back in October 2019? or there about saying that they would no longer support the box that we have had since 2005. I needed to call and set up an appointment to have it changed to the newer version. I immediately asked if there would be any charge and they told me NO. I asked would it have any affect on my bill because we are on a limited income and the reason we have not upgraded was the cost. NO increase they told me so I scheduled a time for them to come and change out the boxes. In November our bill was much higher and when I called they told me the adjustment would take up to a billing cycle for it to come off. OK, December rolls around and guess what? Now I am dinged with another increase and now my bill is overdue $70 and some change. Apparently your people don't have a clue as to what is going on.So, I need our bill adjusted and if you don't have a comparable receiver like we had and our bill remain the same then schedule a time for someone to come and get your dish, receiver and remote and CANCEL the Directv IMMEDIATELY! Oh, by the way I have tried to get up with a supervisor for the third time and I keep getting the run-around. Great Customer Service?NOT!
Thank You for Your Immediate Response,
Ellen Moore
750 Brushy Creek Circle
Jackson, Ga 30233
[protected]

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11:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV directv installation and customer service

Here's where I am at. I am frustrated and there is no one that has been able to help me as of yet.

I have been a customer of DirecTV since 2012.

November 25, 2019: I called DirecTV in the afternoon to inquire about adding an extra box to my existing three boxes (one main box with DVR and two Genie Minis). They advised that I will have to pay $99 to order a new box. I thought that was ridiculous because I've never had to pay $99 for a box; I rent all of my boxes at XX per month. I told them I would call back.
November 25, 2019: I called back later in the evening and was connected to the USA where they told me they would waive the $99 box. YAY! So I ordered the free box and was content.

After the Thanksgiving holiday...

December 2nd: No box was received as of yet so I called DirecTV. They have no record of my second phone call on November 25th. NO RECORD! I explain to them that I was told they would waive the $99 fee for the box and I wanted the same waiver for my "new" order. I am told they are unable to do so. So they transfer me... And I get disconnected. I called again, told the same story to an agent who LAUGHED at me; but still had no luck with my $0 box. I got transferred again to a line that had me on hold for 20 minutes... And then they disconnected me again! This was two hours of my evening that was wasted on the phone with DirecTV.

December 3rd: I call DirecTV and tell them my story thus far. I am told once again there is no way to waive the $99 box fee and I would have to pay. I CAVED. I paid $99 because at this point I felt defeated. I setup an installation time with a technician for December 4th to come between 12pm-4pm.

December 4th: I am at the doctors when I get a phone call from my husband at 10am. "DirecTV is at the house ready to install the new box." WHAT? DirecTV comes at 10AM, two hours before they are supposed to be there and no one is home. We just moved into our home about a year ago and it came with a DirecTV Satellite that we were able to hookup to our boxes for service. There is also a wire in our bedroom, which is where we are going to install the newest, and most expensive, box. So, I tell my husband that there is a wire in the bedroom and I will be able to connect the new box to the wire by myself. My husband instructs the DirecTV technician to leave the box at my front door and he does what he is instructed to do.
When I get home I attempt to install the newest box in my bedroom. It doesn't work. So I called DirecTV and I am on the phone with them for another two hours attempting to activate the newest box but had no luck. So DirecTV advises I should send for a technician to come out to inspect the problem.

December 5th: Technician comes out between his designated time, 12-4pm and concludes that the existing wire is not a DirecTV wire but a wire from another cable source. He tells me that, because it was the other Technicians job, that technician from yesterday needs to come back out to complete his job.

December 6th: Technician from December 4th comes back out. I am at work but I have my mother in law in the house so someone is there for the technician to let him in the house. Technician is RUDE to my mother in law and scolds her for letting him drop the box off without installing it. He tells her that because of us he has "lost points" on his record. He begins to inspect the area and concludes that he is unable to install a new DirecTV wire and he tells my mother in law that we need to order a wireless box.
I call DirecTV with this information and ask about a wireless box. The woman tells me that I will have to pay another $99 for the wireless box and then $99 for installation. For a second I thought they were joking, but of course, they were not. So after speaking with the representative we are actually able to WAIVE the $99 wireless box fee! Yay! But they can't waive the $99 installation fee. OR I can get a second opinion on the wiring. Perhaps another technician will be able to do what the other man could not? Worth a shot. So I setup an appointment for the next available date.

December 9th: Technician is to come between 12-4pm. I get a call from an automated DirecTV number at 2pm, "We wanted to let you know we haven't forgotten about you and a technician will be at your house before 4pm." Great! 3:55pm, my husband gets a call from DirecTV but is unable to answer it when it comes through, so he calls back shortly after. "THIS NUMBER IS NO LONGER IN SERVICE." Suffice to say, no one showed up at my house on December 9th, and we got no notification of it.

December 10th: I call DirecTV and explain my story once again. The representative tells me they have put my appointment on hold due to bad weather (we did have some rain yesterday and it was about 45 degrees all day, so no ice). She tells me that a new technician is scheduled to come today between 12-4pm. This is news to me! She transfers me to the service area where the technicians are dispatched from. This lady tell me that no one is coming to my house today between 12-4pm. WHAT? So she takes my account off hold and sets up a new NEW appointment time for December 11th between 8am-12pm.

This has been a nightmare for the last two weeks. All to setup another box. I am going to cancel my DirecTV service if we are unable to get this resolved tomorrow. Being a customer of DirecTV since 2012 I expected this experience to setup one tiny extra box to be much easier. I have been disrespected and laughed at by customer services representatives and my mother in law was scolded for something she had nothing to do with. This is unacceptable.

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2:31 pm EST
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DirecTV directv/internet

I cancelled my service on October 15 2019. I was told it would be turned off on October 18 2019. I was overcharged for new cycle balance known by Direct TV on October 23 2019. I called starting on November 2 2019 and several calls later I am still waiting for refund December 7 2019. Representative extremely argumentative on December 7th and would not let me hardly get a word in. POOR CUSTOMER SERVICE! I put my trust in giving them access to ACH my account and they abuse my trust and nearly 60 days since I cancelled my account and they betray me by sitting on money that is mine. During this process I have spoken with several reps and I always was told it's processing. THE CHECK IS IN THE MAIL STORY! Shame on You Direct TV.

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11:06 pm EST

DirecTV overall experience with upgrading equipment

I've been a customer for close to 15 years although I did transfer to ATT U-Verse for a year or so and then back again. In late September, I received an email telling me I needed to do an equipment upgrade or I would lose my service so I called. They told me the ONLY fee would be for the shipping expense of a new receiver which would be $19.99 so we scheduled an update date for 10/9/2019. Once the new equipment was installed, I started experiencing a once a week issue where I no longer had access to the local channels. I contacted DirecTV via chat and they had me try several things -- none worked -- so they scheduled a technician to come out. They told me they enrolled me in a protection plan so I wouldn't have to pay the $99 technician fee. I reluctantly agreed because I didn't understand why I would have to pay for something that clearly was not my issue. As a matter of fact, the tech called me before coming out and he was able to resolve the issue immediately on the phone. So I ended up getting stuck with a protection plan for no reason. THEN I received my first bill which was more than I expected. I called and was told my monthly charge would now be $13 more than before -- I was livid because I had been told there would be NO charge other than the one time $19.99. After much yelling on my part, and being transferred to your loyalty department, I was told the $13/month fee would be waived. In the meantime, and for the next several weeks, every Friday morning when I would turn on my TV, I didn't have access to the local channels -- I figured out if I logged onto your website and did a receiver refresh, I would get the channels back until the next week. When I called to complain about that, I was told it was a known issue that they were working on. Then I got my next bill which was far more than I expected -- so I called. The lady was very nice and helpful and again I was told there was some billing issue about being billing too much but it would get adjusted after 3 billing cycles? Seriously? In that call, I also figured out DirecTV was charging me for 2 receivers -- the old and the new one while I only actually had 1. And then this evening (Thursday night), I went to watch channel 2 (ABC), I again did not have access and had to go log onto my computer, log into my account, and do a receiver refresh.
This is the absolute worst service I've ever had on anything. The billing folks I talked to a few days ago said the billing issues should be resolved in 3 billing cycles and then I would receive credit for the charges I've been billed for AND PAID. This sounds criminal to me -- there's no reason in the world why any overbilling issue takes 3 billing cycles to resolve. I've worked for global companies (Siemens) and we always jumped at resolving any issue that impacted customers and a 3 month timeframe is not "jumping on" any issue.
I don't know what DirecTV or ATT is thinking but I can tell you this -- I'm going to play with ridiculous game with you for another 30 to 60 days until you finally resolve all the billing issues and then I'm going to find another cable company or just go without. It is totally unacceptable that you have known issues with your technical competence and your billing processes and you expect your customers to say "oh sure, I'm fine with you overbilling me for 90 days".
DirecTV might want to actually take customer service seriously because clearly they do not at this point.
For 10-12-15 years, my only complaint was that DirecTV raised their prices every year or two. And now in the last 2 months, I have more complaints about technical capabilities and billing issues. What have you people done?
Consider me a soon to be former customer.

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2:00 pm EST

DirecTV satellite service

I have never have dealt with a more dishonest company and so hard to contact, do not do business with this company, they are dishonest and out to bilk you every month. they will not honor their contracts. terrible company. would not honor the original contract sold by costco. you will never know what your next months bill will be even when you finally get to contact and ask. nothing up front about direct tv and has a horrible reputation with the public. only signed up because we were costco customers and thought they would be different because of that but NOT!

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12:50 pm EST
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DirecTV unethical behavior

Directv promised that I could suspend service on a second home when ever I needed with no limits. I have had to battle with customer service every time to suspend the service and now they are telling me I can only suspend service 2 times per year and I have to wait until April, 2020 until I can suspend it again. They lied to me about the ability to suspend service and thus I want to cancel my contract without any early termination fee. I have 17 months left on the contract. My email address is [protected]@gmail.com.

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12:56 pm EST

DirecTV customer service

Issue began when I scheduled my move through Direct TV. The installer arrived, drilled holes in my roof, installed a metal bracket that did not have line of sight and he was unable to place dish. While maneuvering off the roof he fell. Yes, he fell off the roof. He immediate left...left his tools, his notebook with all his customer contacts, job assignments for the day...he left. I complained to Direct Tv that I did not want the hardware on my roof and wanted it removed and the useless wholes repaired. Direct Tv customer service was ZERO help and have still not sent someone out for repair. After the move in I was assigned to the local networks of my new neighborhood. I called to request a change but was advised it could not be changed. I tried it for several months and decided to switch services/go to an antenna if needed to get my Cincinnati channels. I called to have it disconnected and advised by a young lady that she could adjust my signal to my old address to get the channels I requested. She assured me this would have no affect on my billing or service address. In late June, early July I began having signal / dish alignment issues and called Direct Tv for assistance. After a reboot of the service they agreed to send out a technician to realign my dish. I received the notification that the service tech was in route. After waiting past the expected arrival time I called and the customer service representative indicated the tech was at my address. I looked at he/she was not. At this time the customer service representative gave me the service techs phone number. I called to see where he was and low and behold he was at my old/previous address where YOUR customer service representative set the appointment. He was extremely rude, indicated I needed to change my address as he will NOT be coming to my house as it was out of his area. He went on to say that I would have to call and reschedule. He continued to tell me that I can not have service at an address that I do not live, i needed to change my address. After this conversation I called Direct TV customer service again. I reached employee number NMYKR32 on July 16, 2019. I explained the situation both past/present and the techs rudeness and when asked what he could do to make it right I requested that my contract be void and any early termination fee be waived. Employee number NMYKR32 waived the early termination fee at that time. After several months received an invoice in the amount of $168 for early termination. I called in and spoke to Mike, on or around 10/13/19 and he also agreed that it was waived and gave me a confirmation number of 244879031395A2 to guarantee it. So at this time I am thinking it is over. NOPE ! I am now receiving calls from a collection agency. I called today and spoke to Angel, he agreed the fee was waived. Angel transferred me to Danielle in the loyalty department and although she DID see in the original notes that it WAS WAIVED, she was unable to take it off my bill due to it being escalated and the denied. I explained to Danielle that I was a customer with Direct TV well over 15 years possibly closer to 20, never missed a payment, never paid late, never paid short. I would not have cancelled the service if the fee had not been waived. I am a smart woman, I do not spend money foolishly. I would have stuck out my contract or Spectrum, my new provider would have paid it. I want this immediately cleared up. Danielle apologized for the miscommunication I received by your Direct TV customer service representative. That is NOT good enough.
Their miss-information is not my problem. It is noted Angel and Danielle confirmed it today. MAKE IT RIGHT !

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6:43 pm EST

DirecTV $10 amount I am being billed for hd.

When I signed up for Direct TV ten years ago I was told as long as I have auto pay I would have HD free for life. This is still being billed on my statement as a charge. I have contacted you several times and get different answers. This has started since Jan 2019. I didn't call until April of 2019 because of my busy schedule and dreaded to be on the phone a long time so I kept putting it off. I finally called and got a 12 month promotion and changed packages to get my bill down and was given a $30 credit and rep told me she would do that to give 3 months for it to get taken care of. She even said I should not be billed for this. I am still being billed $10 on my bill for HD. I have spent many hours on the phone, being transferred, being told this is being worked on or taken care of and it has not been taken care of. I've kept my patience until Sunday 12/1 and had to talk to two reps and was on the phone too long and the second rep transferred me to a billing specialist and then I get a recording that that dept is closed. First rep hung up on me after she told me she was looking at my history. This is all notated and I do not want to spend more hours on the phone. When my contract is up Direct TV may lose me as a customer! There are alot of options out there for TV now. I would like someone to read over my contacts with Direct TV and get this taken care of and for me to get credited for this! Here I am again explaining this when I've called several times explaining the same situation and no action has been taken. Not happy customer!

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8:19 am EST

DirecTV technical support

On November 27th, my Direct TV was not working, receiving 771 code and 775 code. Started the process of troubleshooting with negative results. Call in Direct TV technical support and schedule a service call for November 01, between 4pm/8pm. On that day I received several text message that the appointment was on time. At 4:30pm I called in to get status update and I was informed that tech will there by 8pm. At about 8:10pm no phone call or message received and the Tech was a NO SHOW. I called in and spoke with Supervisor Monica regarding this issue. She indicated that the service call was never assigned to any available tech in the area due to lack of man power. Not satisfied but we rescheduled the appointment for the next day, December 02 between 12pm and 4pm.

On December 02, I received a text message at 9am and confirmed the appointment.
Received another text that the tech will arrive before 4pm. Received a phone called at text 201 pm indicating that the text will there before 4pm. At 3:59 pm I initiated a phone call to customer service and requested to speak to a supervisor. I spoke to Supervisor Monica again regarding this failed appointment. She apologize and looked into this matter. She again informed me that no available tech was available to take my service call. She indicated that she was going to send a email to her management to get answers regarding this failure and NO SHOW. She stated that she will call me back to resolve this problem and get me taken care off within two hours. She never called me back.
I took the day off at work to accommodate this appointment and it appears that no one at Direct TV cares about their customers. Two failed attempts to resolve this problem and I had to take the initiative to call and follow up the NO SHOW appointment is very bad customer service and lack of commutation or poor management leadership. I have been loyal for 15 years with Direct TV and I'm getting the impression that it's time to shop the market as Direct TV simply lacks customer satisfaction and/or care.

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3:47 pm EST
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DirecTV rv travel and no local channels as was sold to us

After over a month and nearly 30 hours of phone calls to every department and phone number ATT wants to charge $480 for early termination for service we never got. No local chanels available which was why we signed up for $70 a month. Paid a month and a half for nothing. Also going to cancel our nearly 20 years of home service also. Never have I had this much problem with ANY customer service in 71 years.

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2:31 pm EST
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DirecTV direct tv

I had direct tv for over 2 years and try ti cancel and still charge for another month. Cancel for the month of Nov and being charge for the month of Dec . I just wondering is AT&T that hard up for money and they need to gouge the customer for every penny they can get .lf it is that way I don't need AT&T again I will use somwone wlse.I use Dish Network and they don't take advantage of the customer like that.The customer service AT&T have will not listen to you all they they want to do is crammed down your throat is what they want to say and not listen to you.

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Sherri Miles
, US
Dec 04, 2019 1:14 pm EST

I am going through the exact same thing. My contract was up September 18, 2019, and I was told to call a few days before the 18th and cancel my service. Which I did. Now I am being threatened by Direct TV for 2 additional months of service. I have tried telling them this is incorrect. If they turn this in against my credit, I believe I will start a campaign and find enough people that have suffered the same harassment from Direct TV and file a Class Action lawsuit! Oh and by the way, I am a Paralegal!

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Rebecca Lucas
, US
Jan 06, 2020 12:40 pm EST

Curious if you had resolution on this matter? I am having similar issues and Direct TV has now sent my information to debt collectors. To clarify they owe me money but are falsely claiming I owe them money. They won't do anything to resolve the matter, they say I now have to deal with the debt collectors. Also said to me they would "erase my debt, if I just signed back up with them", which is insanely corrupt, they are basically committing extortion.

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7:03 pm EST

DirecTV company and customer service.

(CEO) Direct TV Corporate Lanier Richardson
Office Headquarters #75248858/#293359565
2230 East Imperial Highway 6742 Champlain Rd
El Segundo, CA 90245 USA Jacksonville, FL 32208
November 25, 2019
Sirs/Madams,
First off let me commend you for your programing selections.
We are deeply disappointed that you would not honor of the contract we signed. It seems you do not want us as customers. In the light of that. We will not recommend you to any of our friends or family members. Once again, it's not your programming, it's your customer service agents repeatedly telling me they were sending me the label and/or box and not sending it for returning your equipment to you. This problem should have been solved from the beginning.
Now to get to the reason for this letter. On March 22, 2019 your sales agent Brandon Harris, sold us a package deal the terms of which your company have violated. Mr. Harris Dealer code 7370915, Office ID 11673, his phone # 843-991-3516, his supervisor, Chad, phone # 205-796-8347. Both refused to answer their phones when asked about the promised $250.00 gift cards.
While still under contract to Comcast. I was told that we would receive $250.00 in gift cards that would help deflect the early termination fee from Comcast Cable, that didn't happen. When I went online to sign up for the gift cards, you refer to them as Reward Cards. Your site would limit me to $150.00. When I called the reward center to ask about the $250.00 reward cards, they claim they do not know what I was talking about. To make matters worse, instead of sending me the $150.00, they only sent me a reward card for $50.00. This changed the terms of my signed agreement.
Now we come to March 29, 2019 day of installation. Easy job for my house was already pre-wired for cable and satellite. The problem began when the Tech installed a defected unit that would not record, unless that was his last unit, he should have replaced it right then and there. Instead we had to wait a few days for a working unit to arrive. I installed the replacement unit with no problems also programed the media players in different places in the house.
For the better part of five months I have been trying to return the defective unit to your company. I was told that all I had to do was take it to a UPS or FedEx shipping center that they would accept it, no questions asked. I live within ten minutes of both bulk shipping centers for UPS and FedEx, they refused to accept it without a label. I therefore requested a return label or box with return label from your company, to which they said I would receive it in a week to ten days. What followed? They sent an entirely new unit instead of an empty box, now I had two units to return. Another request went out, this time for two labels or two return boxes, May 31, 2019, confirmation # [protected]. Would you believe they sent one box with label for a single unit, now I'm still short one label and return box. I returned the later unit and requested again for a label or box with label to return the original defective unit.
Following are some of the dates and claim numbers of those request: June 18, 2019, conf. #[protected], June 28, 2019, conf. #[protected], July 29, 2019, conf. # [protected], August 13, 2019, conf. #[protected]. I finally was instructed to take it to a satellite UPS store, a considerable distance away, where they accepted the package and returned it to you on August 21, 2019. Checking my telephone call log with your company, for the first five months of service, I spent more than six (6) hours trying to get this problem resolved with you, which started with the installation of your defective unit.
During this time because your company failed to send me a label or a return box, you've been charging me late fee's on my account, even though you've been paid on time for the past seven (7) months. Your billing system have wreaked havoc with my account due to this delay. I've done everything humanly possible on my part to return the unit to which the above paragraphs details. According to the paperwork I signed, my payments were not to be more than $120.00 + Fees and Taxes which should not be more than $20.00 which would make my payments less than $145.00 a month! This would make my payments slightly lower than our account with Comcast Cable. I was told that my billing date is on the 23rd of each month, following are the payments made for each month since the March 29, 2019 installation date. April 20, 2019, $119.37, May 28, 2019, $150.00, June 24, 2019, $150.00, July 20, 2019, $150.00, August 25, 2019, $156.00, September 12, 2019, $67.05, September 25, 2019, $156.00, and October 23, 2019, $157.24, a grand total of $1105.66, you've received for television, phone, and internet service.

UPDATE: Nine (9) months into our service with AT&T/Direct TV, my wife and I have had enough. And requested instructions for sending all your equipment back to you, because of the emotional stress created by your company not sending us a label or box to return your equipment to you. On November 12, 2019 this request was transferred by a representative from your company that insisted on trying to help us. What she found was all the attempts by me to return your defective product and that and why our bill was so high and saw where your company charged us for non-returned equipment and late fees, even though you were paid on time each month. She told me I should be able to log on to our account in 48 hours and see the corrective changes. I didn't log into my account until 2 days before payment due date on November 23, 2019. Changes had not been applied, I checked again on the 23rd and saw changes were applied and we appreciate that. We still have not received the remaining $200.00 in rewards cards for signing up with you. And we feel that the signed terms of the contract should be extended for next year for the emotional stress you put my wife and me under these past nine (9) months.
I started writing this letter 3 months ago and it have taken this long to complete it. I hope it finds its way to your CEO's in hopes that he or she will follow through on your company's verbal promises and that you also honor your signed contracts for your new customers as well as old.
Sincerely, New Customer
Lanier Richardson. # 75248858 and wife.

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DirecTV tv service

For the second month in a row our Direct TV service stopped working. Direct TV requires someone to stand in front of the tv and go through a service check before they will send someone out. Our house is a weekly rental which makes it difficult. It also allows only the name on the service contract to request a technician. It is a painful and frustrating experience. It was bad enough the first time and now it has happened a second time. To top it off it will be THREE DAYS before they get around to sending a technician.

Either their product is bad or they don't have enough technicians. Either way, waiting three days for service is UNACCEPTABLE!

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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