DirecTV
reviews and complaints

We've been with AT&T TV since 2007. (U-Verse, Direct TV - you name it) My Direct TV Promotion ended a few months ago and my bill shot up to be almost $100 higher. So we down graded to a lower channel option. By doing so we lost almost all the channels we like, except for the kid channels for my son. In the end, after making the switch - we were still paying almost $60.00 MORE/ roughly $120.00 a month.

I called multiple times over the past few months - asking about promotions and asking if there is anything we can do about the bill. (Especially with what's going on in the world today - i.e. Lock Down, Lay Offs.) They all told there was nothing available or that we didn't qualify. I called last week to confirm again and they assured me there was nothing. So my husband and I decided to switch.

Today I called to cancel our Direct TV, since it was just too much money & there are so many other cheaper options out there that offer the same/ more. When I told them I was cancelling they magically had a "LOYAL CUSTOMER" deal for me to lower my bill by $60.00 for 12 months. I Declined! They also said that since I'm 3 days into my billing cycle they can't cancel until August.

I asked about Pro-Rating and they said no. Our policy is we no longer Pro-Rate. Needless to say I was outraged, because we won't be able to use it even though we are paying for it. They saud they understood, but nothing they can do. I even asked about us moving - if we move what do they do? She said they move the service to the new location. I said and if we can't use it at the new location, she said we STILL PAY!

They told me a shipping label with instructions would be sent to my house. I asked if the equipment would be picked up, since most don't leave the house for risk reasons and they said no.

The 2 women I spoke to were very professional and I feel bad that they caught my wrath. AT&T doesn't give a crap about their customers. I say that because it was made very clear on the phone that they haven't taken into consideration anything going on it the world today. Yes, they lowered the price of their new cell phones, so people can get them, but on other things (like Cable, internet) they have fallen short.

This "loyal customer" is happily taking their business somewhere else and will not be returning to AT&T for any TV services.

I have 2 boxes, one gets all the channels in my package the other does not get ch 51,
After 3 1/2 hours with being transferred to 6 departments, 2 managers & 1 supervisor they all agreed my box was defective.
They said since I was a 25 year customer there would be no charge & would send me a new box.
Then I get an email that says a service man would come out & up grade me to recording boxes that I didn't want.
More calls & they refused to replace my box.
Then they added a charge on my bill for 69.00 dollars.

I called on 04/09/20 to cancel my service with Direct TV. I spoke to Eric from the Arizona office he stated that the early term fee would be waived because I had been a member since March 2018 and my final bill would be $62.10. I received my final bill this week and it shows I owe $262.10 with a $200.00 early term fee. I spoke to Ashley from the Texas office yesterday and she stated I would have to file a complaint and that the audio from my conversation would be pulled.

Thank you for your time.

Out of service for April20-April 24, 2020, while customer service and technical support decide how to restore my service. Once restored they changed my channel package from choice to preferred extra and now wants to charge me $185. Contacted customer service who states there cannot be any adjustments because bill has already been sent out. So I am left to pay for a package of $185 I did not ask for or my service will be interrupted again. Customer Service states a $30 discount will be reflected on the next bill. Why am I being charged for a $185 package I didn't ask for or change. This is my point. A week without service and all you can offer is $30 discount.
I have been a 10 year customer and this is how they treat you.

I have had Directv for years and had no problems. The picture started to freeze and the only thing you could do was turn it off and then back on. It was impossible to watch anything. The first repairman replaced a box and said that should fix it. That did not fix it. The second repairman said it was a bad switch in the attic and replaced it. That did not fix the problem. The third repairman said the dish was bad and it needed to be replaced. He told me the roof was too high and Directv would not allow him to go up there. He did suggest that there was a company I could hire and pay to go up on the roof to replace the disk. I did not want anyone walking on our tile roof and was not going to pay for a new dish. I switched to a cable company after nearly a month with no TV. Directv sent me a bill and I called and said I owed nothing because there was no reception. So they sent a loyal customer to collections for a problem they could not fix

Direct rep.was in Walmart selling Direct Tv service, she stated $40.00 a month, signed a contract for $40.00 a month!Main office refused to honor it, added fees for each room, wiring warranty, this was new wiring and boxes, ended up $73.00 a month, a lot so I payed it, guess what In Jan 2020 a $5.00 price increase, and my $40.00 a month bill went to $80.00 plus, $5.00, boxes, wiring warranty price all total Around, *$140.00 a month, didnt sign a contract for this, help me get this Bill back down or I'll disconnect all!

Account# [protected] on march 26 2020 im contact customer davied to disconected service expired that day march 25, on february I contact one month before my contract expired to let them know im not renew service im moving to comcast, davied customer at direct tv said I will receivred label return to return the moderm, I never receivre any lable since now, I contact comsumer report to complaint I want them to investigate scam customer service on direct tv, now I receivre bill $163.35 for service I dont have

Hello, my name is Temilolu Slack my DirectTV account number is 6789847. My services were disconnected on Monday I called and said I live in Willowbrook IL and I am affected by the COVID-19 I stated wireless and the home phone has worked with me and ensured me that my services would remain on. My past due is $80 bucks I said I could pay maybe $40 they refused and said DirectTV is not part of the COVID-19 allowance and that's for phone and wireless-only and that if payment is not received by May I will be fully disconnected. I asked to speak to a supervisor after the rep went back and forth with me for 20 on how no one is going to help me and it will be a waste of his time to warm transfer me to a supervisor. I am a former employee who worked for the company for 20 years. I have had major surgery in Feb that I almost died because the wall sack to my heart was hit and I have a surgery April 7 where they have to crack my chest open to fix it. I am not looking for drama or trouble. I spoke to a supervisor Alex user id 3718085 who stated sorry can't help you and told me the disconnection date again. I would like some sort of help with this situation My email is [protected]@yahoo.com

Here is what happened to my wife and myself in response to CoronaVirus and no income whatsoever. Ever since AT&T took over DirecTv their customer service has gone to hell and seems to not really care about any of their customers at all as they don't care if you come or go, they have enough capital to not care as they think customers come and go every day, but this 65 year old 32 year old couple who loyally for 20 years paid them every month on time, we had DirecTv (not any AT&T at all) and the below is attempts to try to cancel some of our bills that will not get paid due to the crisis. I have had a transcription home business for 25 years and raised my family (wife and two boys now age 28 and 30) and the last week and a half no work has come in at all and so we are trying not to go totally in debt for our last golden years from 65 to ? and wish to have peace in that we can enjoy our last few years of life and not be in debt forever as want to retire from work and grow old together, but needed our bills to not pile up until when and if crisis passes and work may start up again slowly, doesn't look good as cannot pay rent or utilities besides other bills and thus if more than six months no work or slow work will be another homeless couple 65+ out on the streets. What is this country coming to with all the homeless and we may soon be (and maybe 50% of Americans after all this). Anyway below is what happened in the last three days of an uncaring company and earlier today an uncaring compliment from DirecTv forum (Iranian) worker slandering seniors wife and myself, he wanted to most likely look good in his pathetic job and keep his income coming in from the now uncaring company of AT&T/DirecTv. DirecTv when owned by the Hughes satellite company was great and had #1 customer service but since AT&T took over and raised all rates two months later has become an uncaring company as their company so big they don't care if you come or go and customer service has totally gone to hell. PLEASE READ BELOW (IF ALL PASTES) OF EMAILS FROM THEM AND IN ALL CAPS OUR TRYING TO GET SOMEONE AT THIS COMPANY TO LISTEN TO US AS OVER THE THREE DAYS I HAD TO CALL THEM EACH DAY TO GET CORRECT ANSWERS AND EVEN NOW WAIT UP TO 7 DAYS AFTER OUR SERVICE IS SHUT OFF TO GET A LABEL TO MAIL BACK THEIR EQUIPMENT (WHY DOES THAT TAKE SO LONG FOR A LABEL AND OVERNIGHT TO SHUT YOU OFF?)>>>>>>>
WHEN THE CORONA VIRUS CAME HOW WE GOT SHAFTED BY AT&T/DIRECTV AFTER BEING 20 YEARS LOYAL CUSTOMER PAYING EVERY MONTH FOR 20 YEARS
Inbox
x

Mr. Marvin E Harris II
5:37 PM (2 hours ago)
to etal

Due to the corona virus going on my home transcription business of 25 years has no work coming in and so my wife and I had decided last Friday 3/20/20 decided to cancel our DirecTv after 20 years of loyalty with them. Was hard for me to call and cancel even after they offered me six months free I was unsure to as no telling when work will start again and how well business will be so I did that day call (hour plus hold time for rep due to many calls) and cancel and rep said I should receive email next day or so saying was canceled and a return label for our 2 converters and remote controls will be sent as they want back. Next day 3/21 I received an email from them saying was canceled but no shipping label. So I had to call again next day to see about shipping label. Again hour plus hold time due to corona virus and many calls waiting. Rep was a lady (attached at bottom here) she said she could send me one right away. I saw it in my email and said I got the email from here with label but did not open until Sunday morning and much to my surprise she sent me a label for AT&T modems return (never had AT&T and told her all about we needed to return Directv tuners and remotes. this email attached at bottom of this).

So then had to call a third time not even being a customer anymore to get the shipping label and again an hour plus hold time for rep. This rep said the rep lady the day before must not know her job well and needs training as the label is still in the process and may be up to seven days before I receive. (Why does it take only overnight to cut you off yet up to a week to get a label? They should have kept our service going.)

HI, I DO NOT KNOW WHAT YOU WERE THINKING WASTING AN HOUR PLUS WAIT TIME, AND YOU SENT ME A RETURN LABEL FOR AT&T MODEMS (ATC). NEVER HAD AT&T, AND I TOLD YOU OUR WHOLE CRISIS ABOUT HAVING TO CANCEL AFTER 20 YEARS BECAUSE OF THIS VIRUS CRAP AND WIFE AND ME ARE 65 YEARS OLD, I HAVE HOME TRANSCRIPTION BUSINESS AND THE VIRUS HAS CAUSED MY 25 YEAR OLD HOME BUSINESS CLIENTS (PSYCHOLOGISTS, ETC) TO NOT HAVE WORK AND THEREFORE NO TYPING, NOW MY BUSINESS HAS NO INCOME WHATSOEVER AND SO WIFE AND MYSELF FIGURE WE SHOULD STOP SOME BILLS THAT WILL NOT GET PAID, SO AFTER 20 YEARS WE DECIDE TO CANCEL DirecTv AND I CALLED FRIDAY AND CANCELED EVEN THOUGH I WAS OFFERED SIX MONTHS FOR FREE (I DON'T KNOW WHY IN THE HELL I DID NOT TAKE THAT OFFER AS MY WIFE IS PISSED AT ME NOW) ANYWAY CANCELED FRIDAY 3/20 AND AGENT SAID SERVICE WOULD STOP AND WE WOULD GET LABEL TO MAIL BACK EQUIPMENT. SATURDAY WE NOTICE IT HAD BEEN DISCONNECTED AND WERE BOTH REALLY MAD AS EACH OF US WANTED TO WATCH SOME THINGS ON THE DVR'S BUT COULDN'T. ALSO AT THAT TIME SATURDAY MORNING, I GET EMAIL SAYING CANCELED AS WE BOTH KNOW ALREADY BUT THE REP ON PHONE FRIDAY SAID WE WOULD GET LABELS TO MAIL BACK EQUIPMENT BUT DID NOT, SO I CALLED AGAIN SATURDAY AND ON HOLD MORE THAN AN HOUR DUE TO VIRUS CRISIS AND SPOKE WITH [protected]@att.com AND TOLD HER OUR WHOLE STORY ABOVE AND SHE SAID SHE WAS MAKING LABELS FOR US AND WILL EMAIL. SO HER EMAIL CAME AND I DIDN'T OPEN TILL SUNDAY MORNING (HER EMAIL I ATTACHED BELOW) IT SAYS HERE IS THE LABEL TO RETURN MY AT&T MODEMS (ATC). NEVER HAD AT&T OR MODEMS, SHE SHOULD HAVE KNOWN WHAT WE WERE RETURNING BUT DID NOT WE GUESS. SO AGAIN HAD TO CALL BACK TODAY (3/23 SUNDAY) AND AGAIN MORE THAN HOUR WAIT TIME AND I GET AN MALE (HEAVY IRANIAN ACCENT) HARD TO COMMUNICATE BUT HE TOOK CARE OF WELL AND SAID THE LADY [protected]@ATT.COM DID NOT KNOW WHAT SHE WAS TALKING ABOUT, SO AFTER 3-1/2 HOURS CANCELED (SADLY AS WE HAD FOR 20 YEARS, WAS OFFERED 6 MONTHS FREE DUE TO VIRUS (AS ABOVE I SHOULD HAVE) NOW REP SAYS IS STILL IN PROCESS FOR A LABEL AND CHECK MY EMAIL THROUGH THIS FRIDAY IF WE DO NOT RECEIVE CALL BACK. WHY DOES IT TAKE OVERNIGHT TO CUT OFF OUR SERVICE BUT YET UP TO SEVEN WHOLE DAYS TO GET A RETURN LABEL? OUR SERVICE SHOULD HAVE STAYED ON UNTIL LABEL WAS READY? I HAD TO CALL THREE DAYS AND MORE THAN FIVE HOURS ON PHONE TO CANCEL AND FIGURE HOW TO SEND EQUIP BACK. SINCE WE ARE NO LONGER A CUSTOMER AND WERE OFFERED SIX MONTHS FREE DUE TO THE CRISIS, AFTER BEING LOYAL CUSTOMER FOR 20 YEARS ANY LEFTOVER CHARGES FOR LAST MONTH'S SERVICE ETC SHOULD BE NOTHING IF YOU WERE GOING TO GIVE 6 MONTHS YOU CAN AFFORD WHATEVER FALLOFF FOR OUR FINAL HORRIBLE MONTH AND FIVE HOURS PLUS OF MY TIME>>> IT SHOULD BE MORE THAN JUST WHAT WE OWE FOR HALF MONTH OR LEFTOVER WE OWE (ALSO WE WERE BILLED THROUGH CENTURYLINK SO WILL FIND OUT EVENTUALLY IF STILL ON OUR BILL AND HOW MUCH. MY WIFE AND ME ARE 65 YEARS OLD AND SHOULD NOT EVEN HAVE TO GO OUT TO MAIL YOUR EQUIPMENT BACK BUT I WILL AS SOON AS THERE IS A SHIPPING LABEL.>> PLEASE READ ON NEXT PARAGRAPH>>>
MYSELF AND MY WIFE BOTH THINK WE HAVE BEEN WRONGED BY THIS WHOLE PROCESS AND DESERVE MORE THAN THAT FROM DIRECTV FROM 20 YEARS OF LOYAL SERVICE WE HAD TO GIVE UP AND NEVER WANTED TO BUT DUE TO THE WORLD CRISIS WE ARE SO SORRY TO LOSE DIRECTV AND SO EVEN THOUGH NO LONGER CUSTOMER, ALL MY FIVE PLUS HOURS WAIT TIME AND HAVING TO CALL AT LEAST THREE TIMES NOW (MAY HAVE TO CALL IF NO SHIPPING LABEL COMES) THEN BEING CUT OFF RIGHT AWAY AND TAKING UP TO 7 DAYS TO GET A SHIPPING LABEL; IF AND WHEN CRISIS SUBSIDES AND WE NEED TV SERVICE AGAIN, MY WIFE AND MYSELF MAY THINK A GIFT CARD FOR ALL MY TIME AND TROUBLE WOULD MAKE OUR CHOICE BACK TO DIRECTV AND IF NOT THERE WOULD BE NO WAY WE WOULD CHOOSE DIRECTV IF NOT COMPENSATED FOR ALL I HAD TO GO THROUGH TO CANCEL AND 20 YEARS LOYALTY, EVEN THOUGH HATE COMCAST TERRIBLY, MY WIFE AND MYSELF WOULD GO ELSEWHERE AFTER LOSING FAITH, ESPECIALLY AFTER AT&T BOUGHT DIRECTV AND RAISING THE RATES TWO MONTHS LATER AND NOW TERRIBLE CUSTOMER SERVICE COMPARED TO BEFORE AT&T, THERE WOULD BE NO WAY WE OR EXTENDED FAMILY MEMBERS, OUR SONS ETC, WOULD THINK OF GETTING ANYTHING AT&T OR DIRECTV IN THE FUTURE UNLESS A SHOW OF FAITH AND SOME COMPENSATION FROM AT&T/DIRECTV AS WE BOTH ARE NOW 65 AND AFTER 20 YEARS OF SERVICE AND LOYALTY REFERRING FRIENDS AND FAMILY OVER THOSE YEARS.

DIRECTV HAS GONE DOWNHILL AND LOST CUSTOMER SERVICE BEING #1 IN THE COUNTRY TO BEING ALL ABOUT AT&T.

VERY, VERY SINCERELY, MARVIN & MARTI HARRIS [protected] ~ 8633 SE Frontier Court Clackamas Oregon 97015

Below copy of our contact with an AT&T employee that kind of needs some more customer service training as she knew it was directv and not AT&T modems shipping label that i waited that day hour plus to speak with and she sends label to return AT&T modems (never had AT&T but whole conversation was about our 2 Directv tuners, remotes and whole home equipment. Don't know why she wasted my hour and half that day ?
___________________________
SATURDAY MORNING EMAIL FROM
***********************************************************************
DIRECTV(R)
***********************************************************************
Dear MARTI,
We regret losing your business.
Regrettably, your DIRECTV service was disconnected on 3/21/2020.
If this cancellation was processed (or occurred) before the end of your
agreement period, you'll see an Early Cancellation Fee on that bill.

You can always pay your current outstanding balance online when you sign
in to your account. If you have a credit balance, you'll receive a
refund check within 6 weeks.

If your circumstances have changed and you would like to stay with the
best in video entertainment, simply give us a call at [protected].
***********************************************************************
SATURDAY AFTERNOON EMAIL FROM FEMALE REP
Your AT&T Modems (ATC) Return Label is Enclosed
Inbox

Updates
x

[protected]@att.com
Mar 22, 2020, 2:34 PM (1 day ago)

to Willwordproc

Dear MARTI HARRIS,

Thank you for the opportunity to assist with the concerns on your order. This email contains a complimentary SmartLabel® (shipping label) to help with your AT&T Modems (ATC) return.

To complete the return, simply click on the SmartLabel link below, complete the Return Form and re-package the item(s). Affix the SmartLabel to the package and drop the return anywhere in the US Mail - in your mailbox, at work or at a Post Office without waiting in line.

Click here for your return label
We apologize that our merchandise did not meet your needs and regret any inconveniences this return may have caused. If you have additional questions, please contact our Customer Service Department at [protected].

Your Tracking ID is [protected]. Visit http://returnscenter.smartlabel.com/modemreturns to track your return package.

We appreciate your business and look forward to serving you again soon.
Sincerely,

AT&T Modems (ATC) Customer Service

__________________________________________________

AGAIN MY WIFE AND MYSELF THINK THIS ALL WAS TOTALLY UNCALLED FOR US 65 YEAR OLD PEOPLE WHO HAVE BEEN SHUT IN FOR OVER A WEEK NOW WANTING TO NOT HAVE BILLS PILE UP WITH NO INCOME COMING IN, AND GOING STIR CRAZY...THIS WAS NO WAY TO BE TREATED AND WE BOTH BELIEVE THAT MY SIX PLUS HOURS OVER THREE DAYS JUST TO CANCEL AND RETURN THEIR EQUIPMENT, WE SHOULD BE COMPENSATED FOR BEING TREATED SO HORRIBLY AND IF SOCIETY IMPROVES THIS DECIDES IF WE WILL EVER GET ANYTHING FROM AT&T OR DIRECTV SERVICE.>>>>>>>> AND ALL OF YOU OUT THERE SHOULD KNOW WHAT HAPPENS TO PEOPLE GIVING THEM 20 YEARS OF OUR MONEY. WE NEED SOME APOLOGY, AND COMPENSATION.

VERY, VERY SINCERELY, MARVIN & MARTHA HARRIS [protected] CLACKAMAS OREGON
--
Confidentiality Notice: This email is intended for the sole use of the intended recipient(s) and may contain confidential information, proprietary and/or privileged information covered under the HIPAA (HIPAA, PL 104-191) and its implementing regulations and must be protected in accordance with those provisions. Healthcare information is personal and sensitive and must be treated accordingly. If this correspondence contains healthcare information, it is being provided to you after appropriate authorization from the patient or under circumstances that don't require patient authorization. You, the recipient, are obligated to maintain it in a safe, secure and confidential manner. Re-disclosure without additional patient consent or as permitted by law is prohibited. Unauthorized re-disclosure or failure to maintain confidentiality, subjects you to application of appropriate sanction.

If you are not the intended recipient, you are notified that any use, review, dissemination, copying or action taken based on this message or its attachments, if any, is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy or delete all copies of the original message and any attachments. If you received this communication in error, please immediately notify Marvin or Marti at the above sent from email or call [protected].

Thank You --- Willamette Word Processing

I have been a customer of DIRECTV for many years. I lose reception and go without television when the weather is bad. I patiently wait for reception to return. This time around there was no bad weather and I did not have reception or any television for over a month. I contacted DIRECTV on four separate occasions. One customer service representative told me to go to the roof and check for any obstruction. That advice was not the smartest, but I went to my roof anyway. No obstruction in my dish and so I called back. A technician attempted to troubleshoot my signal loss code. I was given a service date after my third DIRECTV call. I eventually received a bill for the month I had no television. I called DIRECTV and the representative apologized and said a credit would be given. When I checked my account the representative gave a $10 credit on a bill with a remaining balance of $157.92 for the month of February. I contacted DIRECTV about the bill and was told I had to pay the bill although I had no reception for the month. I immediately disconnected my service before being billed again for service I am not receiving. This is horrible customer service. Why am I being charged for service I did not receive ? I am searching for resolution to the situation. Thank You

On March 9, 2020 we had Direct TV come out to set up new service to our home in South Carolina after having Direct TV in Tennessee. He came out and we had moved the day before so did not have second TV running yet. So tech said he would come back, it would take just a few minutes. Called him on Friday March 13, and tech said he would be here Saturday morning. Finally on Saturday at 4pm i called him said he would come out next week. No phone call from him. So called him Monday March 16, 2020. Tech promised me he would be out yesterday March 18, 2020. Nope, no show again. Called him he said he was in meetings all day. I told him i would call and get someone else. Called Mastertec and they were suppose to send someone out tomorrow Friday March 20, 2020, told them i did not want the same tech Mike C out. So guess who knocks on my door, all nasty today and i told him i called and requested someone else, so he told me to F off. Great customer service! Of course Direct TV customer service is unavailable cause of the coronavirus. What to do?

i need a phone call from someone to much to explain after talking to a diane taley from att& or direct tv she assured me my bill should be cheaper the folks at direct tv tell me that the conversation i had with diane did not state that i want to resolve this issue i dont have the number just the name this dates back to november 2019

We are on your family plan and therefor have no access to watch the Presidential debate tonight on CNN.
The debate tonight should be available in all your packages because of it's obvious and critical importance to all Americans not only in the coming elections, but because the world is in pandemic status and we as Americans need access to all the info and legit advice we can get.
Direct TV should have made sure that all customers have the access to watch the Presidential debate tonight on CNN.
Direct TV is clearly putting profit before the basic critical needs of it's customers.
I am reconsidering my loyalty to your service.

I am looking for a different provider as I type this your reps are lying to me and telling my 4 year old child to shut up I have paid over $500 for crappy service since being a member for just over 3 months the service has been interrupted every 2 weeks and then they want more money the first disconnect I was told I had to pay $200 then 2 weeks later they interrupted again and said I had to pay $176.13 now exactly 2 and a half weeks later they say I have to pay another $175.10 I was told my services were billed together that was a lie I was told my total bill for tv and internet was $99.00 with free install and free equipment that also was a bold face lie I am 100% unhappy with your service and your reps. The installer was rude and was prior convicted of charges that should not permit him in a home with kids I was scared for me and my kids while he was here after being 4 hours late and then drilled holes in my house that he didn't need to I will tell others not to go with your service because I have been screwed over by your company

The technician that came out installed the wires wrong and drilled holes in my home without authorization. Also it done damage and is currently causing more damage. I need it to be repaired thank you. There are four holes in the side of my home. In the picture only shows one please contact me [protected]. If the damage is not repaired I will be getting in touch with the FCC the Better Business Bureau and I will also hire an attorney to make sure that my damage is repaired.

Since AtNT have taken over direct tv its horrible, its not even ok, as ATNT comercial says, I spent the whole week trying to add a tv in my shop, I talked to 7 different People, 3 I could not even understand what they were saying, I asked for a supervisor of course there were none available, IOne of these broken english people gave me a number to call of a company that does satelite for motor homes, Not what I was needing, I finally spoke with a lady in tech support who understood what I needed, I asked her to schedule a appointment and transfer me to the retention department, I recommend talking to the retention department every time to reduce your bill, the lady in tech support said my appointment was wed. 12 to 4 pm, the same night at 9;59 pm we recieved a messagewith a case number saying there was no appointment scheduled, after talking to case management, I explained what I needed and the appointment was set for thursday 12pm to 4 pm, about 3pm we recieved a text the tech was running late did we want to reschedule, we replied No, 15 minutes later the tech showed up and said he did not send the last text. The tech arrives and wanted to run a cable down the outside of my new house and across the ground, till another department could come bury it, I said no way, I have been through this before with ATNT, it laid the for months. The tech did not have what I was told I would need and told me I would have to call back in, here we go again. I talked to a lady in case management who scheduled my new appointment and told me my contract would be renewed for two years. The day of the appointment I called case mangement and asked for the retention dept., I explained what I had been through and the only way I would agree to a two more year contract was to get new customer pricing. They would not give me new customer pricing and did not care, I canceled the appointment and told them not to extend my contract that expires in july, I will changing over to dish as soon as my contract is up. These people do not care about the customer at all, they will lie to you and think nothing of it . Use any provider but direct tv or Atnt, These people do not care !

I am charged $173 a month and everytime it rains my tv service goes out, alot of the time I turn my tv on it comes up no signal and I have to reset box, also I have been charged for 4 additonal tv's so all tv's could be viewed at the same time but only 4 tvs can be on at the same time, I do not think my service is worth $173 and when I call to lower my plan I find out I have to pay just as much for a lower plan. My contract is up Aug 4th and I will be cancelling at that time and will never recommend Directv.

I don't want to talk to a representative they are useless unless you are signing up a new contract.
When I signed up with DirectTV I was asked what are my needs i told Directv streaming movies and will
be using two devices(cell phone) and a pc to the network.
Watching a video clip on YouTube is painful I get constant buffing this network is useless
and since I had this service I haven't been able to watch Netflix or YouTube on my tv. not once.
DirectTV signed me up with HughesNet a third party provider since ATT service was not available
in my area.
I called HughesNet and they said that Im setup with a data cap and they don't provide limitless
data usage. One Directv representative suggested to unplug my modem in order to preserve my
data usage being drain on having my tv on wifi... really!
The bottom line DirectTV promise me a service that I will be able to stream movies and have two devices with no issue
in which I was told and agreed of 3 mbps will do the job. It has been 4 months of constant subpar
bandwidth of under 1 mbps.
Why would DirectTV set me up with such restriction knowing the technically what it will take
to run a network that includes one TV and two other devices?
DirectTV signed me with HughesNet on my behalf now DirectTV needs to fix the problem on my behalf.
Bottomline DirectTV is not delivering what was agreed on our contract therefore if
DirectTV can not deliver and fix the issue I have every right to cancel my subscription
without any penalty or buy out and that's to include cancelling HughesNet as well or
find me another internet provider.

Thanks
Victor

I need someone in customer service or corp. to pull recordings from feb1, feb 27, and feb 28. in listening to these recording it would solve the problem. As nothing that was spoke about was left on record... The recording will show that the agent siad the problem was fixed and the 110 dollars woud be refunded back and bill would be corrected... This issues has been going on for months i have called every month from dec til now... each agent saying the problem would be corrected and that it would reflect on the coming month but never put in the notes... this is the reason i ask that the recording be heard from Jan to Feb 28...

I cancelled my account in April 2019, turned my equipment in May of 2019 with email confirmation of receipt. Email in June with a balance of $0. Yesterday I received an email saying I was delinquent of $252. Called and was told it was for services for OCT/NOV 2019 for internet and TV which I did not have. Then I was told by the supervisor it was for over refund in Dec 2019...What? I have a feeling someone re-activated my account without my permission as a search of the internet shows this has happened frequently. Now apparently my account has been sent to legal and the first and only email I received about this bill was yesterday. I have emails to support my account cancellation but not available to upload at this time.