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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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S
9:58 pm EDT

DirecTV nbc channel

I live in Merced California. We switched to Direc TV in September and have had problems ever since. On Sunday our NBC channel would not work it gives a message that there is a technical problem and will be resolved. 24 hours later and it still has technical difficulties. I'm not sure what is going on but as much as we pay for this service we need answers as to why this channel and others are not accessible. Please get this problem fixed as we pay our bills we have service that is solely lacking and this is unacceptable.
The Waller family
Merced CA. And no NBC channel

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W
8:35 pm EDT

DirecTV programming

You dont have the consumer in mind I tried getting the trailblazer basketball games and all you do is black them out even though I'm in eastern oregon out of the portland area I dont get local portland channels but still you black me out. You keep lying to me saying you dont have any control of it. I know better than that you just want to get more money from us which you do with league pass then you black us out. I'm really sick of you lying . I have friends living closer to the portland area who dont get blacked out. I am trying to find a new provider so I dont have to deal with layers and cheats

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T
11:49 am EDT

DirecTV home service

DirectTV is unable to service the contracted equipment which includes a standard definition receiver. They require an upgrade to a high definition receiver even though it is currently connected to an older TV which is not high definition. The HD receiver requires substantial additional monthly fees. This is extortion and I will be looking for an alternate service after 12 years of Direct TV.
This is not a surprise after the AT&T acquisition.

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J
11:11 am EDT

DirecTV charges on HBO, Starz, Showtime and Cinemax

Account # [protected]

Billing Address
Ray Geistweidt
P.O. Box 401
FBG, TX 78624

Service Address
287 Cedar Trail
FBG, TX 78624
(Janice Ferguson) who lives at this address
[protected]

To Who It May Concern;

Charges : HBO, Stars, Showtime and Cinemax $53.99

I cancelled these free channels that I had for 3 months and I have been charged every month and I don't even have the channels on my tv. When I cancelled on the phone with one of your customer service representative it was taken off but I looked back on my bills and noticed that I am still being charged for these channels. I have already called and tried to talk to your customer service representative all of them have made mistakes when I call because they do not understand our English language very well. So she says I see where you have been charged and I will take this month off and I tried to explain to her that no I have been charged every month and I cancelled this before the 3 month was up and still being charged monthly and I don't even have the channels. She still did not understand what I was saying so I am writing you guys to explain what the call was about. So please look into my account and call me and let me know that you have reimbursed me for these charges.

I do not have a scanner here at my house to attach any documents but your company should have them since I get a monthly bill from your comany with these charges.

Thank You,
Janice Ferguson
[protected]@gmail.com
Ray Geistweidt
[protected]

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T
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV corporate confusion, leads to lies, and doubt about my choice of directv

Two months ago my debit card was hacked, BB&T killed tha card and issued me a new one. I made all the calls, including directv and gave them my new number. I have been an automatic payment customer for 16 years, and expected the young lady to enter my number, and life to go on. Somehow, she did not enter my card correctly, direcrtv never called me, the next thing I new, I got a double bill, in the mail for 249.05. My bank BB&T electronically sent 183.00 on the 17 th of Oct. I was going to, on the next billing pay the current fee, plus the 66.05 due. I awoke on Sunday Oct 20 and most of my channels had been canceled.
I have been on the computer and phone with your people ever since. I found the 183.00 over in my cell phone account, I live in an area where we cannot bundle everything, I told customer service where it was. Avery nice lady worked fror an hour, then told me all was well, she would order my service turned back on. I'm still waiting, I've talked to about 6 more of your people, they all ave a different story, a different account balance and story abour why my service has not returned. You are starting to make "Dish" look pretty good

Respectfully
Tom Moffitt acct# [protected] tel: [protected]

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B
3:16 pm EDT

DirecTV billing auto/pay

Since signing back up with Directv I have had billing issues starting in month 2 I am supposed to receive a $10 a month credit for auto bill pay. Month 2 the system deleted my autopay and they would not credit me that $10. When I went to year 2 of the contract the second month I was billed twice. Sept 5th and then again on 22nd. I called on Sept 23 stating I needed a refund for the double charge. I was on the phone with them for 23 minutes. A refund was to be issued in the form of a Visa gift card and was told I would receive it by the end of the week. I called on Oct 1 stating I have not received my gift card and a that on Friday 27th a refund was issued instead of the gift card. I received the credit to my card on Oct 4th.

I called back on Oct 7th and spoke with someone for 17 minutes and explained to them that my autopay was not deducted. I was told that I did not owe anything and that my next bill date was Oct 22nd and that would be my new auto-pay date.
I called on Oct 15 at 11:10 am and spoke with someone for 13 minutes. I wanted to make sure I did not owe anything because I believed I still owed. The lady checked my account and said that I did not owe anything and that on Oct 22 only $63.59 will be paid. I called back later that night and spoke to a gentleman and explained to him that I want to make sure that on Oct 22nd two payments would not come out or to let me know so I can plan. Once again I was informed that only 1 payment will be autopay. I was on the phone with them for another 13 min.

Today I was in fact charged for 2 payments. I called to cancel my service I spoke with 2 people for a total of 28 minutes. The last gentleman I spoke with looked at my account and could not figure out why my billing autopay date has changed. I requested to cancel the service and the end of the current billing period.
I was told that I could receive a cancellation fee for terminating the contract. I am filing this complaint because of the billing/autopay with Directv. When I go into the account with Directv I can not delete my credit card information. To ensure they no longer charge my account I need to issue a stop pay with my bank for fee of $33. I also feel that I should not have to pay the cancelation fee if charged because they caused the issues with their billing system.

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6:02 am EDT

DirecTV directv

Bill jump occurred after a payment on the account of my father who is seriously ill caused a service disconnection. The payments that have been made don't even reflect on the bill? Basically why was my father's service cut even though he paid on the bill before it even came and then he discovers he has a higher bill after the payment was made. He is on a limited budget. I'm pretty sure y'all are aware had this conversation with your customer service about a year ago after he was released from the hospital.

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J
11:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV equipment sent back - credit never received

I have Direct TV service as of right now and about 3 months ago a church across the street was installing a new sign and inadvertently dug up our internet cable which required a technician to come out and install a new router. But before he came out we had already had Direct TV send us a new router through UPS as we didn't realize the internet had been cut and just thought the router was bad. So when the technician came he fixed the internet and he took the extra router with him so we didn't have to take it to UPS and mail it back. We are now being billed 150.00 for the "unreturned" router. My cable has been turned off 3 times in less than 1 week, it was turned off on 10/15/19, 10/17/19 and again on 10/21/19. Every time I call they say " oh we are sorry" and turn it back on. They have repeatedly told me they have taken the charge off my bill as the equipment was turned in but yet my cable keeps being turned off. They also couldn't give me a discount or any type of explanation or assurance it wouldn't happen again. I'm satisfied with my service I'd just like for them to stop turning it off for non payment of a piece of equipment that I do not have. They have assured me multiple times when I have called not only on the dates that my cable was turned off to take care of this situation but also several times before to have the 150.00 taken off my bill before it even became an issue. I was also assured then too that it would be taken care of. My only goal is that they remove this charge from my bill and stop cutting my cable off. 3 times in 7 days is excessive but at least it only takes them less than 30 minutes to turn it back on once you finally get through to someone on the phone.

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4:39 pm EDT
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DirecTV wireless equipment

Last year I continuously received a message over and over again that my program is not supported by my hdmi cable and to replace cables.. disrupting my reception, usually at the climax of a movie or ball game.

There is nothing wrong with my cables.

I therfore ordered a new wireless box for my remote location.
It worked well for about amonth or so, but
now i am experiencing the same nonsense over and over again.

To get the message to quit appearing alls i have to do is bang the living [censored] out of the box and it stops.

There is obviously a flaw with this technology, else you are agravating us on pupose to buy something.

Very dis-satisfied with your wireless equipment.

Dennis Houston

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W
7:21 pm EDT

DirecTV discontinuing service

My account was canceled on august 24 2019. Account # [protected]. I had to move and cancel my account. When I called to cancel I was told I was three days into my new billing cycle and that I would have to pay for the whole month even though I was not going to be using the service. What! Something is wrong . When I signed up for your service I was never told thru agreement terms anything what so ever about a cancelation policy that stated I would have to pay for a whole month of service that I didn't use. I am almost done paying the $230.00 . Not at all happy about it. It would make good business sense to refund the money and make me a happy customer.

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Y
6:52 pm EDT

DirecTV direct tv

I sign up with Direct tv threw Costco in May 2019. I was promised a 100 Visa gift card and a 300 Costco cash. Once I claimed the rewards only the visa card was sent. I never received the 300 Costco cash card I was promised. I've called direct tv to many times with the promise it will be resolved. I strongly suggest listening to the recorded calls. Months later, hours of waiting on hold with the rewards department. I was told the offer has expired and there was some glitch in the system and there is nothing they can do. I am so disappointed with my experience. Please disconnect my internet and cable if this doesn't get resolved. I rather spend my hard-earned money somewhere else.

-Yosabet Minas
Account number [protected]

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7:48 pm EDT
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DirecTV directv customer service and billing

Account #[protected]. I was over billed $109.45 on my Aug and Sept bills because they lied to me about potential discounts for the next 12 month period and when they might be available. As a result, it delayed my switch to Dish Network (which is much, much better by the way). After hours spent on the phone I've written to their Office of General Counsel as a final step. I will withhold their equipment pending a refund of the amount requested.

Terry Kauzlarich
20698 N Enchantment Pass
Maricopa, AZ 85138

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G
9:58 am EDT
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DirecTV just trying to getting it installed

We met with a Direct TV installer months ago in preparations for a special site of which the dish needed to clear a forest of trees. We cut down trees, installed a 6x6 pole for the dish, brought 120 power to the pole per the tech in that the run was more then 200 feet to the building and needed an amplifier at the dish. We had contractor run 2 inch conduit underground with a pull for the lines as well. The building was wired with CAT 6 lines to all the locations, some 14 locations and one room where a bank of monitors would be placed. Direct TV sends out a local contractor last week who tells us non of this works and he only runs a line across the ground to the building. We contacted our sales rep who contacted someone in support and the same guy got sent out again with the same result, nothing done. We end up calling all over and get support in the Philippines and it goes around and around. The location is a good ways away from our offices in another state so we have to make special trips to get this work completed. This is not a cheap project or account. but we can't get the right tech to do the work as we were told it needed to be completed.

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T
9:17 am EDT

DirecTV you keep promising me the box to send my direct stuff back and it never comes

A month ago Direct and I agreed on discontinuing service on 7 October. There were threats about my not returning your equipment and you've promised me the box in which I may return your stuff. I want to return your stuff but the box never comes, promise after promise. Please send me another box so that I might return your equipment. I will not pay any penalty for not returning your stuff if you never send me the box. Hey, when people are moving your promised time should be met.
Thomas Samuels 123 Harvest Hill Circle Enterprise, Alabama [protected]
[protected]@centurytel.net [protected]
Thank you

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Update by Thomas Samuels
Oct 16, 2019 9:20 am EDT

I've told you already

Update by Thomas Samuels
Oct 16, 2019 9:19 am EDT

You've not sent me the box yet, the one your people have promised over and over. I want to be a loyal Direct user and send you back your stuff. So, please send me another return box.

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J
1:33 pm EDT

DirecTV billing

Sept 3, 2019 I called to have my Az account activated, for Oct 3 is when I would be arriving. Well I got a bill for sept 3 for $94.57 because it was activated on Sept. 3 The tech said I was responsible, but I said why would I have it activated when I was not going to be there.After being on hold for over and hour waiting on a manager on Oct 6 I hung up.I called back next day and again same thing waiting for a manager and then was told I had to pay the bill. I have been 11 years with direct and an error on Direct TV's part obviously, whould not be paid by me. Again I told the tech if you were me would you pay to activate your account a month early? when you were not going to be there. Her response it is still my fault and had to pay the month of September. This lack of regard for a loyal customer, makes me think twice before I continue doing business with Direct. There are better values out there with other service providers.Which I will pursue if this matter is not taken care of. Thank You for your time

jp

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12:35 pm EDT

DirecTV I am complaining about billing process

On August 2 or 5th 2019 I called and talked with a young man about changing my package to the cheapest thing that was available. His name was Marshall or Daniel. He also deaccessed 3 of my boxes that day.

On September 18 I called to complain that I was still being charged for the PREFERRED XTRA plan. I talked with Roseland with my com plaint and she informed me that it was never changed and changed it that day. I still wasn't satisfied so she transferred me to Arthur. He said that I would get credit for SOME of August and all of September. I was promised by him that the changes were made.

Today Oct 14 2019 I go to pay my bill and I Still am being charge for the PREFERRED XTRA package. I should of had the family package. I talked with Ann today and she couldn't tell me anything. So now I am mad because I have paid for ALL of August and September for a package that I DID not want. I have talked with numerous people about this and lots of aggravation on my part.

I want to know what the company is going to do to fix this problem. I have become very upset with this.

Tina Osborn
[protected]@hotmail.com
[protected] or [protected]

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12:19 pm EDT

DirecTV continues to send bills for equipment after I had already mailed them

I cancelled my direct TV subscription and mailed the equipment through UPS as directed. Direct TV still sent me a bill for it. I called and they said they got the equipment and will not send anymore bills. I got another bill the following month. And then I got an email offering to reduce the bill in half if I signed on again with them. I called and now they claim they have no evidence that they got the equipment. Salesperson at UPS informed me that this is very common complaint with DirectTV

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10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV package change

I called in on 10)13/2019 spoke to a rep.he didn't fully understand me I was inquiring as to no contact TV I stated I couldn't afford this payment. I asked what stations I would get he went ahead and changed my service. I never NEVER said yes go ahead . Now I have really crap TV. You have the WORST customer service! I would have stayed with what I had knowing that I I was getting.

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2:00 pm EDT

DirecTV sunday nfl ticket streaming - at&t

I have been a customer for 4 years now and have never seen anything like this! Video grainy and now completely unable to get out of market games. People like myself pay a decent amount of money for a service that provides viewing entertainment for only 6 hours, one day a week! This is unacceptable! To make things worse, I have now been on hold for almost an hour with customer service while I should be enjoying the service I have paid good money for. Very disappointed! I may need to reconsider this relationship going forward and inspire others to take the same action. Would prefer not to but since customer service has no time for me, why should they have my hard earned money. Shame'

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1:27 pm EDT

DirecTV dtv

Scammed me on a service call. I called about an equipment issue and they told me it would be a $99 service call of which I said, why should I pay you to keep your equipment working? I said thanks but I will cancel and get another service and they said no we will come outand fix it and they did. Two months later they charge me and deny they said no charge. I'm cancelling this week with I get home. It's no wonder they are losing huge business with these tactics...

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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