DirecTV
reviews and complaints

One of my Mimi geni's stopped working. I called Directv Tech. They couldn't repair it over the phone. The Tech said he would send a new Geni to me in the mail. This was followed up with an E-mail from Directv saying because their equipment broke I has signed up for another 2 years.

This is the most ridiculous thing I have ever heard. They send me equipment that can't work more than one year and three months that causes a renewal of my contract for 2 years. This should be illegal. This Claus gives me a contract for life.

Please get in touch with Directv and get my contract term back to the original date.

Talking to the many people on the phone did nothing. I explained every time the techs said he is sending a new Geni I corrected him and said, " You are sending me a replacement Geni for detective equipment.

Account [protected] on March 15 we left Florida for Canada due to the virus we are senior citizens with pre-existing. Our account was on season hold until Oct. The Canadian/US border is closed and will be for some time. I tried reaching out to customer service to extend the hold in May but all service lines are blocked from Canada including e-mail and chat. I had a neighbor call but they would not discuss she was not listed on the acc. I called Directv outlets and they were unable to help. I finally got a number for ATT collection explained my situation 7 times then someone arranged for a customer service agent to call me. My account went from a 93.00 credit to now 543.00 charge with service suspended and a request for equipment return. We could not use this service and now no way to return equipment my neighbor has the virus. I have been a Directv customer for a decade just asking for some understanding and respect 1 [protected]

I moved and made an order to move the new boxes to the new home. I was told at that time that the 199 few would be waived. I have been a customer for 12 plus years. The technician came out for the install and of course he didn't what have what I ordered. He had the mini genie and not the full genie in which I ordered. Now they are telling me in order to send me the box I originally ordered they want to charge me the 199 fee. They told me it couldn't be waived. I'm so upset. Keep in mind I went without tv for 4 days in which in scheduled the install weeks ahead to be cancelled on last minute. I don't think this is fair. All I am asking is for the 199 to be waived and considering all the issues during this difficult time should not be this difficult

I have been without my TV 60 Sony since 19 Nov 2020. This all started when my tv stopped work and I called to get my tv repaired. I was informed that a Directv tech had to come out to my location to make sure it was not their equipment. That done and on Nov 19 a contractor came out and took my tv. I call on Nov 20 to complain that I did not have a document where they took my tv. I have been calling to check on the status. I got a supervisor that said the part was delivered this morning. I called back two days later and a customer service person called and put me in touch with ACS where the receptionist said they do not have the part. I called back the same area and got the same supervisor. She said that she would turn the case over to get a replacement or fair market value. I told the supervisor to ask for the fair market value and I would get my own tv. I did not want to be without tv for two major holidays. Now we get to where I am with the replacement team and they are believing the contractor over me instead of looking and the note that should have been on my case since Nov 19. The replacement supervisor said I am dodding my tv and they can not get in touch with me. They get a call log for me and also where whoever said they were trying to contact me. I have been the one calling. And here we are today

My husband and I were told on Thursday December 17, 2020 that we were know longer under contact. We were trying to lower our service. That when we were told that we were out of contract. So we changed providers. Now We called to disconnect service we're to we are under contract. The account number is [protected]. I would appreciate if you would check the recording from the 17 of December. I wouldn't disconnect if I was still under contract. Thank you Anita & James Page

We are a very unhappy house right now! Some of our favorite shows are on Fox and CW! We have been watching shows elsewhere but we are over it. I'm sure it's because Of money! We pay a lot now and are currently looking into other services/ streaming. It's very disappointing as we have been Direct TV costumers forever! I really am not concerned with the why this is happening but I hope it's resolved prior to our cancellation! This is NOT OK!

on 11/27/2020 i canceled my upstairs tv. i was told that a kit would be mailed to me to return the receiver and they had to receive it within 21 days or i would be charged for it. i called them again on 12/06 letting them know i still had not received the mailing kit. i was told again one would be mailed out. as of today 12/16 i called again and spoke with a patricia who advised me there was no record of my last call and no order for a kit to have been mailed out.
after appox 15 minutes of getting no results i finally hung up in frustration, all i want is a speedy resolution in returning this equipment

Channel 11, NBC, is off the air. Please restore it or provide significant refunds! Thank you!

We already pay an astronomical amount of money for Directv and yet they won't pay Tegna so we are now without NBC, this is ridiculous! Now I see why so many people are canceling their service. With all the upcoming football and holiday specials this is just not acceptable. When you go on their website they tell you what you can try and do to get NBC shows but why should we as consumers have to go through all those steps to try and watch something? I know AT&T is trying to ditch directv so I don't think they care about their customers. I'm sure I'm not the only one who feels this way. Just pay NBC after all we as consumers sure pay you!

If nbc is not restored this week, I am changing carriers I have been a customer for ever and it is favorite channel.

Bonnie phipps
[protected]@att.net

I started with Direct TV in Oct 26 were Direct TV took 399.00 out of my account, I was told I would get the 200.00 returned to me. I want my money refunded. On Nov 9th 2020 I called Direct TV to cancel my service I was told service would be disconnected On Nov the 26th at midnight. On the 27th 2020 I disconnected all equipment from our TVs and Mailed all equipment back, on 12/1/2020.Today 12/08/2020 i recieved a bill from Direct TV. I was told that Direct TV did not disconnect me service until 12/02/2020. I want that bill to be gone because it's not my fault that they didn't disconnect when they said they was going to. Iwant my refund return

When will it end? We do not stream and do not want to spend any more money to buy an outside cheap tv antenna for free local channels. Will stay loyal if you end this, if not we are changing to cable. At least they have no contracts and if they pull the same thing i would switch again.
Thanks
Bob in Ohio

Direct TV has dropped my NBC station, out of Boise Idaho. That was the channel that I watch the most. I am angry and very frustrated! I am an 88 year old female, and disgusted. I was ask to lengthen this, to stand a better chance. Unbelievable! If you can't read and understand this, I will soon be changing to Dish. Sad, sad, sad! Please act now!

I was told by Direct TV loyalty Supervisor to come to the website and share my very horrible experience and someone would reach out to me from the "Back Offices". I am very very upset and have been a customer since 1995 - But I assure you I may not be for much longer - I am so upset! Initially, my service was terminated accidentally by DTV. When I discovered it I contacted DTV only to find out that I was not able to get the packaging or discounts that were on my account(within the same day). I was not in a contract but in order to get my service back on, I was mandated to enter into one. They reinstated my account and placed discounts on my account to get the billing and programming in line with what I had. Long story short after several days and many, many, more calls my service was restored. As a result and I was promised several discounts. I was informed that for my inconvenience my bill going forward would be 23.97 for 12 months. The bill was never correct. I've had to call every month to get the bill to the correct amount until 11/11/20 I was assisted and assured that going forward it would be correct. Fast forward to 12/7 I was told that the billing amount I was quoted is impossible to achieve. I am not sure how this can happen- I am very upset and actually that doesn't even touch the surface of how I am feeling -

As today, I contacted Direct three times prior to be able to speak with representative without the call being dropped. We have been customers for more than 26+ years and call to make an arrangement on a disconnected service with a balance of $312. This is beyond subpar and ridiculous service that all businesses are willing to work with customers during this pandemic with the exception of Direct TV. This company needs to evaluate a merger that took place with AT&T awhile back as this merger didn't help improve quality and/customer service. Please review their business practices as they are solely only willing to inconvenience their customer with no accommodations unless you pay your bill in full.

Signed, Disgruntled and Unhappy Long Term Customer!

This is unacceptable service by DirectTV! We pay our bills to have the channels we want to watch.

Teresa Hammer
25+ year subscriber.
[protected]

We do not care if you lose local channels or keep them. We care if you keep scrolling messages across the screen! I will just use an HD antenna for local, so make a deal or don't.

To whom this may concern:

I am emailing in reference to a bill in the amount of $190.26. When I signed up the amount was under 60.00 a month. I explain to the gentlemen in Sam's Club that this was for two college students and I could not afford additional cost. He assured me this was the bill and if not, I could terminate the agreement. I allowed Direct TV to bill my credit card directly for almost 19 months. My bill increased and I was not notified of the increase. The larger premium was deducted for 3 months. When I noticed the increase, I contacted a customer service representative at Direct TV and was told I could not obtain a credit for retroactive monies but the rep adjusted my bill for the current month. I told the representative that I could not afford the increase and that the gentlemen at Sam's club said I could terminate the contract if the premium increased. I requested the previous premium. The representative advised me the cost of services had increased and all I could do is continue to call Direct TV to seek future promotions or specials. This was unacceptable but I tried the suggestion anyway.

I continued to pay the bill every month until the services were no longer used by my sons' because they no longer resided in Greenville, NC due to graduation. Again, I spoke to a customer service representative and told them the apartment was vacant for four months. I could not and should not have to pay for services that were not provided. I sent the final payment to Direct TV with payment in full in the memo box and returned all equipment. I am requesting that you remove my account from collections with ERC and clear my credit report to avoid future action.

Thank you for your assistance in advance.

Cynthia N. Ellis

I called to cancel my service in december and was told that I could not cancel that I am in the second year of a 2 year contract. I dont recall entering in a contract in 10/2019 when I received new equipment because we kept losing signal and was unable to watch tv.
I am in financial distress and I need to cut some finances. Unfortunately directv is something that I must disconnect.
The equipment is in perfect shape and should not be a problem to reuse.
Please review my case and get back to me as soon as possible I can't afford to drag this out for several months.
My email address is: [protected]@sbcglobal.net
My info is : account#[protected], bonita sapp 4109 creve coeur dr, columbia mo [protected]
Thank you

I had a technician come to my home because I was having issues with two of my DirecTV boxes. The technician was great.

Today I received an email that my issue was resolved and that I signed to upgrade my Protection Plan to $20.99/month. I signed nothing, and this has happened every time I've had a technician come to my home. It's a scam.

Now I've been on hold for over 40 mins. trying to get this resolved. The first representative said that my plan is an older one, so he had to transfer me to get this resolved. Ridiculous! They obviously put me on eternal hold.

Saying that they 'captured my signature' and charging me without my consent is illegal.