DirecTV
reviews and complaints

I am deeply dismayed by the abrupt cancellation of my favorite program/channels. We are a soccer family and would rather watch soccer over any other sport. As a result we are looking into switching to those carriers that carry Bein. I have been a loyal, long-term, over 10 years), customer of Directv. I am certain Directv has enough money that they could negotiate with Bein or cancel some other channel.

I have not had servixe since day 1 of installation the install was done wrong a d I have not had servixe I made several apts for tech to come out took off work 4 different times and a tech never showed up until after the allotted time t which time I was gone, finally I had a tech to come and reinstall the cable properly and received service for 4 days and they cut my services off due to a past due bill of which i was told i wasn't responsible for paying because i had not received any servixe the tech notated my account stating i had no servixe because of the bad install also the cable was installed across the floor in hall way and my wife tripped over the wire and fell down 13 steps breaking 2 ribs and her foot cost me 12k in hospital Bill's I'm asking that the credit restriction be removed and my bill broke credited because I have proper notification that I had no servixe at time of the. Bill a d I want my servixes restored . If not then I plan on seeking a civil law suit .

I signed up for a bundle deal of cable and internet for $55. I still have the flyer I received in the mail. When I signed up I ask multiple times what my bill would be and they said around $63 after taxes. I asked a couple of times because I just got ripped off by another cable company doing the same thing. I signed up and it said it will take a few months to show up on my bill. My bill never changed. Called back and asked them why am I not paying around $60 and paying $100 instead. They said oh you couldn't get that deal because it is not in your area. I want to cancel my cable because they lied about a price I thought I would be paying. Now they want me to pay over $200 to cancel. Why said I pay that extra money when I never recieved the correct bill in which I signed up for. I called multiple times and they never have any records of me calling and they keep telling me on the phone to go to the store and then the store says to go on-line. Why should I be penalized for something in which I thought I was signing up for but never received?

I just want to cry 😢 I was offered $40 for 24 months with no changes for sure, I ask him like a thousand times and after a month I received a bill of $$100 I wanted to cancel and they said that I had to read the agreement and never changed the price, they want to charge $$$450 to cancel. THEY ARE THIEFS they don't care about what you, they just want your money before the contract is over they offer everything and after you sing it they Screw you

My father had a guy knock on his door to sell him DirectTV he was asked about certain channels and was told they would be there (they were NOT) on that package.
They came to install and actually unplugged the land line phones (these are elderly and disabled people) he installed the one TV never installed the second TV. We added me to their account at the time due to me taking care of their business.
After just a few days still not completely installed we decided to remove it they said since he was lied to from the beginning there would be no early termination fee, and they would refund the other amounts. All we had to do was return hardware which was done. Bill started at 55.53 then 474.32 and now 669.19 for something that is not even there.
Now they are sending a bill for early termination, still billing for monthly use and to show how well they do paperwork, they will not talk to me because I am not on the account ( I am the one they have been talking to from the beginning even the day the sells man walked in the door.) But now all the sudden I am not there, they say they need to talk to him. Since they are so good at taking care of business I am hoping someone sees this that has a say and can understand because I do not plan to repeat myself. If you send him another bill or contact him in any way I will file on you for harassing an elderly man with a heart condition, as well as other medical problems. The person you could deal with is me and you say you can't so I guess we are done. I will advertise for you at every corner, you use to be better than this I used your service for a long time. Shame on you for conducting business this way.

I received my new box. Returned the old one via UPS with the label provided from directv. Well it's been several months & directv is charging me because the box was lost. I have my shipping receipt & I've talked to at least 7 different agents with no help from any of them... They take notes posted to my account but every month it's still the same... They even ask me to track the package down for them like I work for DirecTV... But from what I got is UPS sent it through USPS than USPS sent it through FedEx and now it's gone... I don't know why UPS will give it to anybody else but they did.

I am writing this complaint, regarding the telephone call my wife and I made to Direct TV on 9/24/18, for TV and internet service's. After the sales pitch and the promotion offers for new customers, we decided to purchase Direct TV's services. My wife gave the required credit card information, for the $1 deposit. She gave her Social Security number for the credit check and then she was told to call Spectrum for the internet service. After calling Spectrum, they informed us that they do not service our area. My wife called back Direct TV and spoke to a new customer rep, who informed her that she would check out Hughes Net. She told my wife that our area was "spotty" and that there were only three more spots left in our area for Hughes to consider it full capacity. She also informed my wife that there would be a $99 installation fee, and the 1st months bill. This was not an option that we wanted, so we decided to cancel all services, and stay with your competitor. The customer service rep informed my wife that she would have to contact a different department, and patched her through to someone else. She told my wife that her computer stopped working and therefore could not the process. She told my wife to hang up and call back, because she was unable to patch her through. My wife called back and told a different customer rep to cancel our installation, but asked her several questions as to why?
After explaining everything again, he didn't understand why the internet service would not work. After telling him what Spectrum and the "spotty connections with Hughes, he kept trying to say that it would work. My wife told him several times to cancel, but, he kept pressing and pressing. He kept talking about Direct TV's service and tried to persuade my wife into reconsidering. My wife told him over and over that she wanted to cancel, but twenty minutes went by. My wife asked him if the installation was canceled, and not one time did he acknowledge in twenty minutes if the service was canceled. I told my wife to hand over the phone where I asked him to cancel the service. He continued right where he left off from my wife, and continued his sales pitch. The more he said the more it frustrated me. I asked him over and over if the service was canceled but he kept going to the point where I felt crossed over into becoming harassment. I asked to speak with his manager, but kept flapping. I asked about my $1 being refunded and he told me that it would be in 3-5 to 19 days. I asked again for his manager, and he then mentioned "internet is via satellite by AT&T", this was the third internet provider that was mentioned to us by multiple people. Not knowing what to believe I asked again for his manager, and it finally got quiet, I could hear him in the background speaking to someone explaining our situation. A different man then introduced himself as a supervisor, I then told him what was happening and how frustrated I was with the previous customer rep. He then went into his sales pitch and started doing exactly the same thing that the other guy was doing. I asked if they were located in the U.S., and he said they were offshore. However, it was obvious when I first started the conversation (30 minutes ago). I hung up with no resolve and called Direct TV once again. I spoke with a different person and told the story once again, they were surprised when I told them that the other two guys told me that it could be up to nineteen days before my $1 would be refunded, they told me that "I never heard that before". More importantly, I was finally told my installation was canceled. Direct TV wasted more than three hours of our time, and stressed us out over their incompetence, lack of knowledge, slowness, and harassment from customer service located somewhere offshore in a foreign land. I heard numerous people from customer service talk about how good your TV and internet service is, but the quality of people in customer service that we spoke with is as bad as it gets.

There is nothing to resolve, I will never call Direct TV again…..

I have been trying since August 9th of 2018 to get my DirecTV AT&T services installed to say it has been a nightmare is an understatement. I ordered service August 9th my original schedule date for service was August 24th that appointment was missed with no phone call from a technician. Rescheduled for the following Friday the 25th again. No technician showed no phone call. Spent three plus hours on the phone speaking to multiple Representatives whom I could barely understand. After that pointment was Miss they scheduled me for the last Saturday of the month which would have been like the 28th a Saturday again no technician called or showed up to do the installation. I've been escalated three times in a month I was also rescheduled for September the 15th and I bet you can't guess what happened again no show no call. Spoke to a Jason in the accounts Department who stated there was an issue with my ID so I had to spend another hour and a half on the phone to cancel the service and reset it up again period was scheduled for September 24th this would make not only a one month since the August 9th date but a month exactly to the original installation date. An hour after my scheduled time I got a phone call from the dispatch. Home informs me that the technician will not be able to make the appointment. Again was rescheduled and promise to speak to a manager while holding I was disconnected I spent numerous of hours on the phone trying to get the issue resolved all I'm wanting is TV cable services. If I could use another provider God knows I would but unfortunately the area of mine in there the only ones that are supposed to be in my area this experience of customer service is horrendous. I can't even imagine or fathom why this company is still operating. I just don't understand what the issue is about meeting appointments and in sticking with them I've missed I don't know how many days of work trying to get this issue resolved with no resolution today is September 24th Monday and I'm literally exhausted. I'm just sitting here wondering what's my next move seriously debating on moving out of the area just so I can get decent cable services and I don't have to use DirecTV AT&T services. I really think this company should reevaluate their third-party technicians because the fact that you don't have technicians in the area missing appointments having a customer Wait Almost 2 months for cable TV service is Unthinkable and unheard of I really have never experienced this with any other company and I've used Suddenlink in the past and again the only reason I can't use them is because of the area I'm in just thought you should know mr. CEO the type of service your customers receive.

My name is Mercedes Petty. I live in New Castle, Delaware 19720. My credit card has been charged several times for services. I do not have Direct TV services. Someone is committing fraud and charging my Bank of America card. I tried to call but never could get a representative. Please call me at [protected]. I am calling my credit card company again today to resolve this issue. I have cancelled my credit card twice. Please handle this matter. Thank you, Mercedes Petty

I am writing this after spending 3 hours on the phone. It has been a very stressful time dealing with ATT/Direct TV customer service and installation tech groups. This is absolutely the customer service and can be compared to a nightmare. The Tech did not show up for scheduled installation.( Waited 14 days) . Installation time was 12PM to 4PM. Tech did not call, to tell us he was not coming. Called the Center, was told it shows he is on the way. Later was told he was not on the way he was not coming because previous installation took longer than was expecting. We needed to reschedule told to call Customer Service. Waited on hold 56 minutes spoke with Clark employee # 148786, told we had to reschedule, put on hold 40 minutes, transferred to Mark employee # 111454, told we had to rescheduled and wait another 10 days. Asked to speak with manager was told he is going to say the same thing. He also did not care if we used Direct TV or not. Spoke Diane # D5665N Said he did not have any other option. My question is how this company stays in business. Bye ATT/Direct TV. I tell everyone what you offer for service.

I pay a lot of money to have Direct TV and I am unable to get NBC now for over a month. I now missing every single Notre Dame game shown on NBC because you people won't deal with NBC. In the past, I keep DTV, for several reasons, 1 NFL Sunday Ticket and 2 the reception I get, but I'm VERY tired of not being able to get not only shows I enjoy but I am literally missing ALL my Irish games because you won't deal with them. I don't care what you have to do but get NBC back on DTV or I will cancel my service!

I have been a loyal customer since 2006 and they dot care im on social security. well in april 2017 I came across financial situation and final bill was 350.00 which I dot undersand why they let it get that much before they permatley disconnect you. bu tit took me about a year to pay it back and got it reinstated. in may of this year I was told first 2 months were free ad was given a 300.00 visa credit card for just being a good customer and coming back. which I got and was nice I got to pay off some bills and stuff. ad in june and july I got a bill said nothing due at end of july got bill for the ormal of 110.00 which I paid. then I jue got bill for ormal but couldn't make it and was temporarily suspend on sept 4th which was ok for me, I get my social security check on the 3rd wedn which was the 19th so for two weeks was fine for me and figured I pay the bill 100.00 and 15.00 in a late fee and maybe 15.00 for a week of service cause I know in a week I will get rebilled. so I figured 140.00 is what I owed. when I called they told me the past due was 170.00 which I could not understand and told me the total was 350.00 which to me sounds like they are just know billing me for those two months that I got a zero bill and told me was free. if I would have known that I wouldn't have spent the 300 gift card and saved it but it would not have mattered cause it said it expired in august. so know its going to take me 4 months to get it back on plus another month to save for a reconnect fee. to me they are nothing but a fraud and rip. I don't know how they have the conscious to do this to people. if I could give them a zero star rating I would, and yet you cant file a complaint online and cannot get anywhere with customer service sent many letters no result.

My DirecTV service went down six days ago. I diagnosed the problem to the "SWiM" box. I then called for a technician to come out with the part to replace the "SWiM" box. The earliest appointment was three days from when I made the call. The time agreed upon was for between 8:00 AM and 12:00 PM. No one showed up all day. No one called. I wasted the entire day in the house, moved scheduled appointments and other commitments to accommodate the service tech. I called DirecTV customer service and they said that I had to make a new appointment since no one showed up. Now going on day 7 without TV service and I have to again reschedule clients and appointments. NOT acceptable! The contractors you've hired to provide your customers with repairs are not meeting their obligations and commitments to DirecTV. I already diagnosed the problem and asked that the tech be forwarded the information so he would have the part on the truck when he finally does arrive, but DirecTV customer service said they can't do it, they can only make the appointment. I will be cancelling my DirecTV service after 19 years because of this crap! There are plenty of alternatives to DirecTV and it appears that AT&T and DirecTV doesn't care about the customer after the phone call ends. Very poor customer service. J.K.

I had called Direct TH's customer service dept. on August 10, approximately, yo order a new mini Genie for my upstairs bonus room. I asked the representative several times if there was going to be a charge for the acquisition of the new box, and was there any installation fee. I was told repeatedly that there was no charge for the new cable box nor for the installation. On my last bill, however, there was, in fact a $99 charge for the new box and another $99 charge for the installation. I immediately called customer service to discuss the charges. After talking to a representative, any getting no where, I asked to speak to a manger. I was hoping that the manager would work with me on the miscommunication problem. He did nothing for me but quote to me Direct TV 's policy about the charges. His name was Jeff. He told me he had researched the notes made on my account, and that there was no notation that I had even called in to order the new box! So. I asked him if there was no location of me calling to order the new mini Genie for my house, how could he explain that I had the new box in my home? He was NO HELP, and just kept quoting to me Direct TV's policy. I became so frustrated, that I told him I would handle my situation else where with someone else. I have since purchased a tape recorder to have on record any and all conversations I will have with their customer service department for proof of what is said.
Also, I have had bad reception on two of the three TVs I have Genies connected to. After two previous attempts of having technitions out, and after numerous phone calls to this company's customer service dept. I finally had a tech come out for the third time. At last, I got lucky and a technician who really knew what he was doing. He couldn't understand why the original tech who had installed my original equipment, installed outdated equipment. He installed newer equipment, and now my TV reception is fine. It amazes me that a company like Direct TV would not train their employees any better than this company does. From their customer service department with their poor problem skills, their managers not caring about their customers, to their technicians having so little knowledge on the equipment they are installing and maintaining. This is truly a sad testimony for Direct TV, and I will be sure to tell anyone that I know that Comcast may be more expense, but the quality of their products and their customer service is far superior to Direct TVs.
Suggestion: 1.) Stop sending jobs overseas because it is extremely hard to understand the people who handle your problems with customers. 2.) Train your employees better!

I AM VERY DISSAPOINTED IN THE DIRECT TV SERVICE THAT I HAVE RECIEVED. To start with I was never sent any of my information as far as an account number, following behind this i was set a appointment date set between 12-4, no one showed up, nor. Did they call me to let me no they had unscheduled me, I spoke with a representative who told me I was be put as priority and would be reschule for the following being of next week. Next week comes and my new time frame is 8-12 and again no one comes out, I receive a phone call around 2pm stating that they received a phone call from there supervisor to come out and help me and he did not show up until 5pm, and still nothing was done. This was the most unprofessional thing I could have witnessed. I WILL NEVER deal with this company again, I really hope someone gets on top of these no shows and careless technicians

I called to set up a extension to pay a past due balance for Friday 9/14 so my services would not be intrupted they said they could only push it out to 9/13 but but that would be fine I'd only have to pay them the past due amount that they said was due and everything would be I made the payment like I had said everything was good it was pulled from my bank account and got the confirmation email for the payment then Saturday night between 9 & 10 my services was shut off when I call to find out whats going on it takes 20 mins for them to find the payment in their system and they tell me they don't know what happened and got the run around and finally got told the new bill was generated after I made the payment and being shut off due to unpaid balance because the new bill that as of today Sunday 9/16 has not even been mailed because the mail does not run on Sunday. So in order to get my services restored they said I have to pay a bill I won't even see till the end of the week.

I bought the Canelo/GGG fight. Directv arranged to record it. It recorded over last years Canelo/GGG fight, which was in save mode. How can that happen?

Directv has essentially erased my property with their faulty recording capabilities. Had I known this might happen, I would have pressed the "record" button myself. The value of the 2017 fight was $80 and I was keeping it for a reason!

Directv must either return the lost fight from 2017 or, if unable, make it up to me in some fashion to show good faith. Perhaps free Sunday Ticket might take some of the sting from this irresponsible action. It is becoming easier to see why Directv gets such low reviews, even though your commercials make you out to be the god of television transmission. Do the right thing for a change and give a crap about your customer base.

I know this complaint will be ignored and nothing will change, but I'm complaining and concerned about your agent that tricked me into switching from U-Verse to Direct TV and did not mentioned anything about a 2 year contract. When I sold my house and relocated back to the Dallas area, I discovered that I was being changed an early cancellation fee which I knew nothing about. This practice show poor ethics and unlawful business acts. Again, I know this will be thrown to the side because you already have my money (as well as other). I will never do business with AT&T as long as there's better and honest competition.

This company does not care about anyone, they will dick you around literally for weeks. They schedule appointments and never show up and never call - they claim they can't get in touch with their technicians - liars ! They claim they have run out of equipment - liars! I pay a lot of money to Comcast but now I can see why- if this is their competition then they have none.

I have never been jerked around by a company like this - ever !

Keep your sanity and do NOT get direct TV - they are a bunch of liars and cheats !

Hello my name is Fernando Alvarado I have called 3 times even spoken to a supervisor and they just keep saying they will call us back for our installation it's been since August 31st. No-one has ever called us back we called the installer too he just said the office has to call you with a new appointment we called office they say the installer has to call for a new appointment cause they were supposed to install it August 31st at 12 pm and they called saying their truck didn't get the equipment in so we asked when they will and all he said was we will call you. No-one has ever called ever . We call and we just get the run around. I guess we will have to go back to dish this is so frustrating if you all didn't want new customers all you have to do is say so it's ok we will just not waist our time. Our account # is [protected] supervisor Warren we even spoke to said he escalated the case and it's been escalated twice and still no call back at all. All we want to know is are we gonna get the install and if yes then when. If not why and we will just go to dish thanks