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3.5 130 Reviews

DirectBuy Complaints Summary

82 Resolved
48 Unresolved
Our verdict: With a good resolution rate, DirectBuy generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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DirectBuy reviews & complaints 130

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4:44 pm EST
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DirectBuy Furniture stuck in warehouse

My furniture was delivered to the warehouse on 1/20/22 and cannot be delivered because the sku#'s don't match. The warehouse has contacted Direct Buy to let them know of the issue multiple times and no one will get back to them. I have been calling them every day for the last 10 days and only get the initial operator who then tries to elevate the issue, but no one is ever available and has not contacted me. This is ridiculous. The order was place on October 1. Someone needs to get in touch with the warehouse immediately and fix the sku #s.

Desired outcome: I want the sku #'s corrected and my furniture delivered.

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7:26 pm EST
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DirectBuy Four hands order

I ordered a Four Hands couch, ottoman and extra chair on November 30, 2021.. As you move through the website and update the cart, the address defaults to your default address. As soon as I sent in my order, I realized that the Four Hands order was being sent to my house in California instead for Utah. I notified DB the same day. They never responded, so I assumed that the address was changed. I went to check on the status of the order on December 15, 2021 and the address had not been corrected. I notified DB again and was told that the address could not be changed. In order to fix the address, I was instructed that I had to cancel and re-order. Then I was told that I could no longer have the same price as my original order and it would cost a couple of thousand dollars more than my original order. The couch had not been manufactured. All of this could have been resolved if DB had responded to my request for the address change on Nov. 30, 2021. Additionally, the status stated that the couch would be delivered on December 9, 2021. The couch has not been manufactured. The manufacture said that the address could be changed up until the merchandise is on the truck and out for delivery.

Desired outcome: I would like the merchandise at the price that I ordered it for on November 30, 2021

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2:05 pm EDT

DirectBuy 2 bedroom sets: missing parts on both and and damaged second set

January 2021 - My partner purchased 2 bedroom sets from DirectBuy in January 2021. August 2021 the first set came in: missing mattress slats. Not able to use the bed. After several discussions with customer service, he escalated the call and spoke with VP-Lynda. Lynda said she would look into it. After no resolution, he called her back and she again said she would look into it. No resolution as of yet. Second set came in today (September 17, 2021) badly damaged drawers and unglued mirror frame. Also a lot of missing hardware. It looks like it was a return and repackaged then shipped to my partner. Truly disappointed with poor service and products. Guests have had to sleep on mattresses in the floor. The 2 bedroom sets are useless. Please resolve this ASAP. Money back. I look forward to heading back from someone by Tuesday September 21, 2021. Regards, Lisette

Desired outcome: Refund for both bedroom sets

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Is DirectBuy legit?

Our verdict: DirectBuy has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores DirectBuy's position as a benchmark of trust and quality within its industry. Users and clients of DirectBuy can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

DirectBuy earns 100% level of Trustworthiness

Perfect Trust Endorsement: DirectBuy achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for DirectBuy. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Directbuy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for DirectBuy have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up DirectBuy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Directbuy.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from DirectBuy.

However ComplaintsBoard has detected that:

  • Directbuy.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • DirectBuy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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5:27 pm EST
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DirectBuy Went out of business. I paid a lot to be a member

I was a member of Direct Buy in Albuquerque New Mexico when they went out of business.
Set an a lot of money about 10 years ago to be a member and I don't see any money coming back to me for being a member.
Where or who do I need to speak to you about getting a refund?
Barbara Winston kKlinnert

I telephone number is [protected]
My email is barbara.[protected]@wsdtx.org
My address is 3407 Nebraska St.
Amarillo, TX 79109
My name is Barbara Winston at the time
Thank you for your help,
Barbara Winston Klinnert

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3:11 pm EST

DirectBuy I paid in full for warranty now company out of business due to unethical behaviour.

On 07/18/2014 I purchased an auto warranty which is not due to expire until 07/18/2019. I just recently found out that the company went out of business and I'm requesting a full refund of $1800.00 since the company never did any repairs on my vehicle. Direct buy auto warranty also has changed their contact number and can not no longer be reach buy phone or email.

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Nicole Bunch Mongiovi
, US
Aug 04, 2018 1:42 pm EDT

I paid, in full for an extended warranty and have since found out the company is out of business and there is no way to contact them. I want a full refund of $2759 since I never had any repairs done and looks like I never will.

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9:42 am EST
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DirectBuy direct buy auto warranty

We took Direct Buy Auto Warranty on July 28, 1914 on our 2011 Buick Enclave.
It should have lasted until July 28th 2018. We have not yet used their auto warranty, as we have been fortunate with repairs on our car. But, today we have a issue with our Buick and the dealer who is repairing our car cannot get a hold of this company. My husband and I cannot get a hold of this Company.
We have paid this Company $1749.00 for NOTHING! Who do I call to get any action on this situation?

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Nicole Bunch Mongiovi
, US
Aug 04, 2018 1:49 pm EDT

I am in the same situation. Were you able to resolve this issue?

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Armando57
, US
May 16, 2018 3:39 pm EDT
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How did you solve the problem?

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8:39 am EDT

DirectBuy office furniture

I have a membership with Direct Buy of Little Rock. I have used it twice to outfit two separate business offices with sofas, tables, chairs, and desks. Both times I saved some money (which is great). both time I have been delayed and delayed and delayed getting my stuff. I always ordered early. Shipping has always been a problem. This company can help you save money when buying in bulk but the cost is ALWAYS in shipping and receiving goods. The customer service sucks when you call for updates and help finding your merchandise. Forget asking for an expedited shipment or any sort of help rushing a late order.

Buyers beware.

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6:12 am EST

DirectBuy household appliances

The company is a definite ripoff. The sales representative called and called to get us in for the sales pitch. Upon listening to all of the "wonderful" opportunities to save all "all" brands, we signed-up. At the first opportunity to use the service, we got no assistance and continue to get no service. Haven't been able to complete a sign sale.

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3:41 pm EDT

DirectBuy extended warranty / vehicle service contract

Do not purchase an extended warranty from Direct Buy Auto Warranty ("DBW"). I purchased the Platinum Elite LEP (DBW's top-of-the-line warranty) (the "Warranty") for $2, 600.00 to cover my 2012 F-450 through 200, 000 miles (bought the Warranty to cover the gap when factory warranty expired at 100, 000). My vehicle was serviced every 5, 000 miles by the dealer from whom I purchased the truck. I have made two claims under the Warranty since I purchased the Warranty six months ago, and DBW has denied both claims based upon the "wear and tear" exclusion. Prior to the last denial, DBW misquoted policy language in an effort to convince me that I was responsible for tear down even if the breakdown was a covered loss. For those who have a DBW warranty, already, DO NOT LET THEM charge you for tear down on a covered loss. Paragraph V(B)(2) specifically states that you must authorize the tear down; however, the only time DBW is not required to reimburse you is in the event that the loss is not a covered loss (which means DBW must pay for tear down on a covered loss). The last claim was for an evaporator core (no mechanical moving parts). DBW claims told me that freon and oil are high psi moving parts, which caused the "wear and tear" to the core, even though DBW's own adjuster could point to specific indications that it was wear and tear other than the "the time and mileage" on my vehicle. I told DBW that is was clear that every claim I may make in the future was going to be denied based upon "wear and tear" for the simple fact that my truck had 100, 000+ miles on it, and that DBW should not sell high mileage warranties when DBW has no intention of honoring its obligations. I cancelled my contract on the spot and am now jumping through the hoops in an effort to get a refund of my remaining premium. As a small bit of solace, the premium refund will cost DBW more than if they had simply honored the warranty and paid the claim. In case there remains any question, DO NOT BUY A WARRANTY FROM DIRECT BUY AUTO WARRANTY!

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Colette Chambers
, US
Jan 26, 2019 1:45 pm EST

If anyone knows of a class action lawsuit against this company please list an email address, phone number or something because I purchased what I thought was a legitimate warranty, paid $1600 in full (no installments) because they said that was of course the way to save on the purchase. I purchased the Platinum Elite package. They sent me my membership cards and booklets and everything seemed legitimate until I needed to use it. My claim for my car was never able to be submitted because the automotive shop could never reach anyone and neither could I when I reached out to Direct Buy. I then looked online to see that they’re not accredited by the BBB Better Business Bureau and then to further find that the company just as a whole is not legitimate.

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1:20 pm EDT

DirectBuy not refunded $500 gas card for contract terminated w no claims as promised.

We bought an Auto Warranty policy from DirectBuy Austo Warranty of NJ on our 2006 Mercedes Benz E 350 in 2011 with the terms that we would be sent a $500 gas card at the close of contract if there had been no or minimal claims paid. Contract termed in January 23, 2015 and we have called customer service multiple times every month and always told the check would be in the mail or that "someone" would call us back". Still waiting. Will be writing our Attorney General's office next as I find it incredible DirectBuy continues to advertise for more customers (victims?)given their history of fraud complaints.
Policy sold to Nick Gordon 1205 W Edgewood Dr Friendswood Tx 77546 VSC # 785335 from 1/23/11 to 1/23/2015 total price 1645 paid in full. OUR ADDRESS IS NOW 103 Fallbrook, Lakeway, Austin 78734 and phone [protected] or [protected].

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8:56 pm EST
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DirectBuy direct buy warranty -

MIDDLESEX COUNTY – A company that advertised customers "would never pay for covered auto repairs bills again" has agreed to stop operating in New Jersey within six months and reimburse consumers who purchased motor vehicle service contracts but were not provided the coverage as promised.

The settlement resolves a lawsuit brought by the New Jersey Division of Consumer Affairs last year after Direct Buy Associates Inc, which operates as Direct Buy Auto Warranty, with a business address in the Iselin section of Woodbridge, allegedly violated the New Jersey Consumer Fraud Act, the Regulations Governing General Advertising, the Plain Language Act and the Business Corporations Act through its advertising, offering for sale and sale of motor vehicle service contracts.

Direct Buy Auto Warranty advertised it sold auto warranties and/or extended auto warranties that provided "comprehensive" and "bumper to bumper" coverage. The company, however, sold motor vehicle service contracts, not warranties, and the coverage offered was limited by a number of exclusions.

Eddie Miller, Direct Buy Auto Warranty manager, said the company never advertised "bumper to bumper" coverage.

"Many customers purchase an auto warranty or extended warranty and they think everything is covered, " said Miller, adding that the contract is posted on the company's website, allowing customers to see what they are purchasing before they pay.

In addition, Miller thinks it was an overreaction by the state to force the company to stop operating in New Jersey.

He said the company agreed to the settlement in an effort to avoid costly litigation.

He said of the 270 consumer complaints over nearly four years, 41 were directed to the consumer affairs and the rest were taken from the Better Business Bureau. He said the majority had been resolved by the company before consumer affairs got involved. Of the 43 customers scheduled to receive restitution, Miller said 27 that had already been refunded, canceled or claims paid, so the restitution amount should have been reduced.

"We are striving to make the company better, " said Miller, adding that many of the directives have already been implemented by the company.

According to the New Jersey Division of Consumer Affairs, the company advertised that customers who purchased coverage "would never pay for covered auto repair bills again, " and that it would pay "100 percent of covered repairs" and that there was "no limit on how much we will pay your shops labor rate."

But in reality, the motor vehicle service contracts provided by the company did not pay for repairs that exceeded the manufacturers suggested retail price for motor vehicle parts or for labor that exceeded the "current national flat rate."

The settlement will provide up to $199, 559.75 in restitution to qualifying consumers who purchased the company's motor vehicle service contracts and filed complaints with the consumer affairs division. The company also was assessed a $500, 000 civil penalty, and it will pay an additional $111, 009.41 in reimbursement to the state for its attorneys' fees and investigative costs.

Out of the total settlement amount, $400, 000 of the civil penalty is suspended but will become due if the company violates the terms of the final consent judgment.

"Businesses that engage in deceptive tactics like those alleged here harm New Jersey consumers, violate New Jersey's consumer protection laws, and will not be permitted to do business in the state. This settlement protects New Jersey consumers by prohibiting Direct Buy Auto Warranty from selling contracts to our consumers and by requiring that they shut down its New Jersey business, " Acting Attorney General John J. Hoffman said.

Consumers reported the company denied claims verbally, and that the reasons for issuing a denial changed when consumers made repeated inquiries. Under the settlement, the company is required to issued written notifications of denials and must state the reason for the denial.

Under the settlement, the company will be required to inform the state's consumer affairs office of any complaints it receives during at least the next 12 months and how those complaints were resolved. Any additional complaints directly filed with the division will be forwarded to the company. Those consumers not satisfied with the company's response may choose to arbitrate their complaints before the Division's Alternative Dispute Resolution Unit.

Under the terms of the settlement, the company's website must be revised to state the company no longer sells motor vehicle service contracts to New Jersey consumers, and to provide its new business address outside the state, once it shuts down its business operations in New Jersey.

Staff Writer Suzanne Russell: [protected]; [protected]@mycentraljersey.com
http://www.mycentraljersey.com/story/news/local/middlesex-county/2015/01/29/auto-warranty-company-pay-violations/22529493/

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2:47 pm EDT
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DirectBuy furniture

I ordered two expensive chairs which came with the wrong finish + more problems. Manufacturer by email told Direct Buy to change the finish in the order to the one provided rather than the finish I ordered. Direct Buy indicates that there is nothing defective about the furniture received. So, I should take the furniture or donate (a couple of thousand dollars worth) the furniture! Although I have pointed out that the wrong (distressed) finish was provided rather than a smooth finish that was ordered, Direct Buy just will not respond to this issue. Be aware of the ethics of the company that you do business with! What a scam!

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2:55 pm EDT
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DirectBuy scam!

Total SCAM! FRAUD!
I purchased the Elite Platinum Warranty (VSC NUMBER [protected]) in November 2013 for a 2004 XJR.
On August 15, 2014, Direct Buy Auto Warranty denied a claim to replace/repair the Right Rear Tie Rod and the Left and Right Front Lower Control Arm Bushings, that failed during normal driving conditions.
The inspector WILLIAM STALKER sent by DBW stated in his report that the parts failed because of car's age and mileage and DBW denied the claim. According to the Covered Components under the Vehicle Service Contract Terms and Conditions these parts supposed to be covered under the Rear and Front Suspension components.
I waited almost four days to get an answer to my claim from DBW. During all this time my car was in the repair shop.
DBW did not have any comments about the car age and mileage when I bought the Warranty! It was OK at that time, but not good when it was time for them to pay for repairs! TOTAL SCAM and FRAUD!
On August 18, 2014, I canceled the Warranty and I requested a full refund because DBW did not honor the Contract. DBW wants to refund only a portion of the premium paid, deducting a $250.00 activation fee, a cancellation fee and the prorated amount from the time I bought the Warranty until the day I called to cancel it. I will fight it!
I will file a complaint with Ohio and New Jersey Attorney General.
These crooks must be PUT OUT BUSINESS!
DO NOT BUY a warranty from Direct Buy Auto Warranty! Total SCAM! TOTAL FRAUD! CROOKS!

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Colin Bernstein
, US
Mar 24, 2016 12:09 pm EDT

I am also affected by this scam.
I too purchased an extended warranty for my Mercedes AMG from them in April 2015 and have been unable to reach them to cover repairs= from May 2015.
I'm incredibly frustrated and not sure who to contact to file a claim against them.
If you have any ideas please email me at epr5332015@outlook.com
Thanks,
Colin

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BigBluePerez
, US
Jan 18, 2016 4:57 pm EST
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I have been scammed as well. Purchased a warranty in August for $2, 400 on my Mercedes AMG- Neither me nor my service advisor have been able to reach anyone from this awful company. I have sent at least 15 emails with no reply. Each time I call I get put in a queue only to be disconnected after 15 minutes. When I call now, it just disconnects. The warranty states that they have to be notified or the repairs are not covered, I guess that is how the run the business, my car has been in the shop for 4 weeks with no assistance from this company. I have filed complaints with the BBB, DOI, Attorney Generals office and the Consumer affairs department- I just want my money back! all of it- not pro-rated as they have not done anything. Not sure I will ever see a dime as I can't get them to even answer the phone. Total scam. Total fraud. Wish I had an attorney in NJ that would take this case- I am sure he/she would find others and get this quickly to class action status. If you know of one, I am interested.

Completely frustrated and scammed
Craig

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11:31 am EDT
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DirectBuy direct buy misleading consumers

1) Direct Buy is misleading consumers in to think they can buy direct from manufactures at cost.

(2) Direct buy tells you if you don't join today you cant never be a member.

(3) Direct buy tells you they will not pull your credit and they do.

(4) Direct Buy will not allow you to post negative reviews on there site.

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1:54 pm EDT
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DirectBuy auto warranty scam

When I bought my car (used) I decided to by a warranty DBW offered the coverage I was looking for. I made an initial payment and was told the remainder would charged to my account over 18 months this was May 2013.
I was told there is 1month or 1000 mile waiting period before I could use my coverage.
6 Weeks after the purchase about 850 miles I had a transmission problem. I took the car to Ford and called them. After getting the car checked at my cost they suggested I go to AAMCO who they had a working relationship wit. I had the car moved to AAMCO they checked it and confirmed the need to have the transmission rebuilt. DBW now said to me it was a pre existing condition which the owner of AAMCO assured could not be the case. They again sent a person to look at the car and now declined due to the fact that I did not have 1000 miles which they informed me warranty was after a month plus a 1000 miles the conformation had a month - 1000 miles.
Subsequent to that i had a starter problem which they first declined then paid a third of the cost both low balling the labor and parts again at AAMCO. Next I had leek from the oil filter housing which they also declined. Finally last week I front wheel bearing problems which they sent someone to look at he agreed and indicated it was covered they of course called and declined to pay. The owner of AMMCO was furious with them and felt that I had been ripped off.
If you need any further details the owner of AMMCO Roy Cohen can supply the details since this has been the only place to service the car. He has been a pleasure to deal with and can be reached at [protected].

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DirectBuy deception and false advertisement

I have some recorded conversations with Direct Buy representativeas evidence they are engaged in deception and false advertisement.
After submitting an online request to purchase an extended auto warranty for my son's car, I received a phone call from Direct Buy Auto Warranty and decided to purchase the coverage which had an initial 30-day waiting period in June 2013 and agreed to pay in full in 3 payment. In February 2014, we tried to file a claim but Direct Warranty told us that I needed to make the final payment before they could authorize a repair. The representative told us very clearly that the claim will be processed once the payment is made (I have a recorded conversation). We made the payment but the claim was denied. We were told that there is another 30-day waiting period since we did not make the 3rd payment on time.I asked for a written policy but the representative hung up the phone. We have another recorded conversation with Direct Buy representative repeatedly said that there will not be another waiting period as long I make the payment before the policy is cancelled. We contacted again Direct Buy and asked for a supervisor (Eddie); I told Eddie that I have a recorded conversation with another representative, who has repeatedly said that there won't be any additional waiting period. I offered him to listen to our recorded conversation but Eddie hung up the phone.

All recorded conversations are in MP4 format which are too big to upload. Please let me know the way to upload these large files.

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Tx D
Lantana, US
Jul 03, 2015 6:11 am EDT
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You are exactly right. I guess my original thought was that they must have been paying it in some other fashion other than monthly to be a LITTLE late like quarterly. I guess I was giving DBW the benefit of the doubt. My bad. But, they may not have been late at all if they were paying quarterly. So, paying monthly they would have been 5 or 6 months late on their last payment so you are exactly right, they would not have any coverage. So, why did the DBW rep tell them to send them money if the purchaser had already defaulted on the contract? I would love to hear that conversation.

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MkStItCh
West Seneca, US
Jul 02, 2015 10:08 pm EDT

No, what happened here is they missed the payment date...

If you have Car Insurance were you make payments over 6 months and you are LATE making a payment then the insurance is NOT in force... If you then get into an accident and then you have NO insurance.

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Tx D
Lantana, US
Jul 01, 2015 8:04 pm EDT
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First off, if you pay your 6 month insurance premium over 6 monthly installments, you are covered as soon as the policy goes into effect. Even if you have 5 payments left. So, that is no excuse for DBW not to pay the claim.

Second, as long as 1 person knows that the conversation is being recorded, it's OK. You can record your own conversations. You can not record other people's conversations that you are not a part of.

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MkStItCh
West Seneca, US
Jun 24, 2014 7:10 am EDT

Let me see if I have this... You did not pay for the warranty in full on time but tried to put in a claim... Then they told you the policy was not yet paid for and that if the policy was paid then you could have put in the claim... You took that as meaning "IF YOU PAY US THEN WE CAN PROCESS THIS CLAIM"...
That's like having a car accident without insurance, paying for the insurance after the fact and wanting them to pay the bill for the accident...
I think what they told you was that you should have made the payment on time in order to have made the claim... What you took that as is if you make the payment now (even though it was late) that they would still cover the repair.

I think you are out of luck here AND if you recorded them without permission then you might have just committed a crime... Good Luck

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9:49 pm EDT
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DirectBuy cabinets

Joined direct buy back in sept 2013 because we were going to do a remodel.
Went there today to pick out some kitchen cabinets for our kitchen. We already had a design. We were told it didn't matter we would have to pay 300.00 to see a designer in order to buy cabinets.
I think this is just wrong and a ripoff . We paid 2000.00 dollars to them to buy products, and now we have to pay them again to order?
This is a total SCAM!
Joanie. Martin Nokesville va.

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DirectBuy
Merrillville, US
May 21, 2014 3:28 pm EDT

Hi, Joanie. My name is Lisa and I work for DirectBuy's social media team. We're sorry to hear about this. We'd like to try to help! Could you please email us and send us some details at social@directbuy.com so that we can communicate with you directly? Thanks!

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7:23 pm EST
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DirectBuy fraud

I just purchased a used 2006 bmw x5 4. 4i with 82, 000 miles. I started looking for extended warranty and found direct buy on line. I explained to the sales rep what i was looking for i wanted full coverage on the car because i new when and if something needed fixed on the bmw the costs would be extremely high. The sales rep told me their platinum elite would cover everything except bumpers and brake pads. So i spend $2500 on a 3 year 60, 000 mile warranty and it was fraud.

I have had my bmw for 3 months now and took it in to get serviced they found the drive shaft is in need of repair and must be fixed plus they found other things, leaky transmission hose, electrical sensors etc. Etc. So when bmw went to make a claim direct buy declined it for normal wear and tear.

I had to pay for the warranty before i received a 20 page booklet (Declaration) and on the 9th page letter k. Breakdown it explains the difference between covered part and of course wear and tear is not covered.

Why would someone in their right mind (That understood the wear and tear scam) purchase an extended warranty on a vehicle with 82, 000 miles that didn't cover everything.
This company took advantage of me, they new i didn't have wear and tear on a car with 82, 000 they new the parts would wear down.

I will be filing a complaint with the attorney general office of ohio and new jersey.

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DirectBuy auto warranty

Purchased a extended warranty thru Direct Buy. The heater went out in my vehicle. I called Direct Buy and informed them that the heater went out in my car. They informed me to take the vehicle to a ASE certified company. I did. My car sat there for a day. I called Direct Buy back the following day they informed me that they had to send out a inspector before my car could be repaired. I waited a second day, the inspector came out and asked the mechanic shop 2 questions and he never touched my car. Direct Buy informed me that they would only pay $500 toward the repair. I purchased the Platinum Elite Plan from Direct Buy which they alleged would cover my vehicle bumper to bumper. The sales person who sold the plan informed me that I would not have any out of pocket expenses. Needless to say Direct Buy did not repair my vehicle. When I called to cancel, they gave me the run around, transferring me from person to person and no one was ever able to give me clear answers. I had to wait several hours to receive the cancellation form. When I finally did receive it they pro-rated the amount to $1630 although they never provided me any form of service. Complete rip off.

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nikalseyn
nikalseyn
Alpena, US
Jan 30, 2014 4:23 pm EST

If you think you really must have an extended warranty, then buy one from the car's manufacturer---never from one of these after-market places. They tend to scam you by not paying, etc.

ComplaintsBoard
C
9:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirectBuy fraud/scam

I, apparently along with other unsuspecting people have been taken for a scam by direct buy auto. I paid $1900 for my warranty for my 2002 Mercedes. I have had no problems with my car and even took it in last week for Service A oil change. Three days later the one year old battery was dead and I had seepage coming from the left front of my car. I had it towed to the Mercedes dealership 50 miles from here. I always use this dealership for my car. The dealership found several things wrong and Direct Buy Auto Warranty claimed that all issues were pre-existing and not covered, even though the book states that the particular items are covered. I feel sick to my stomach. I want to be involved in any way possible taking this company to the cleaners. Luckily, I charged the $1900 on my charge card and I can do a complaint with them for unsatisfactory product or purchase and recoup some.

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