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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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J
10:27 pm EST
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DirecTV service

This company is a complete joke the sales guys are pushy as can be they are thought to just speed read and ask if that's ok? Every 10 seconds I was promised my service would be completed Friday well I get the call Friday saying they will not be there till Saturday I asked how long they said from 12-4 the tech could arrive and only takes a hour to complete service and I was the second call so id more then likely see them at 2pm well 4:10 the tech called and said he was 25 min away from being done and he would need 4 hours to install I got I touch with there customer service team nothing was offered to keep me the next available appointment was 6 days away they have no respect for customer time and the sales people do nothing but lie I hate companys that you have to talk to 82 people before your complete they allowed me to cancel my service but now there internet partner Verizon expects me to pay for there mess up hahaha

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R
11:13 am EST

DirecTV $200 rebate as returning

I received a letter from Direct TV to return to their services, if I did I would receive a $200 debit card. I signed up within the time period (Oct. I, 2015). I spent two h ours on the phone asking how to get my rebate, I was transferred to five people, they all told me that they couldn't help me but would transfer me to the right section, each time I was on hold for several minutes. I realized that they were instructed to agitate customers so that they would give up. What a lousy outfit that they turned out to be. I would not recommend them to my worst enemy, they are nothing but cheats.

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4:39 am EST
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DirecTV they took my money by fraud

My boyfriend ordered direct t. v.in jan of 2015. it was installed march 7. the co required a equipment setup fee at install. since my boyfriend david doesn't have a checking acct, credit card or debit card, I offered to pay the $27.00 fee. customer service asked me when I paid the fee with my debit card if I would like to set it up for auto payments out of my account. I told then "no". months go by, then in oct 2015 I notice I am missing $26.16. since it was a small amount I thought I must of spent it myself and didn't think alot more about it. then on nov. 3, the day my checks are deposited into my account, I had paid a couple bills and went to the closest atm, about 6 miles away to get some cash out, I knew my balance was a little over $300.00 to my surprize... my balance was zero! I was so shocked. I immediately called and found out that direct t. v. took all of my money without authority iam not a customer. my name is not on the account nor have I ever signed anything with them. I have not given permission at any time since installation of equipment and the one time fee for such. since then then have talked to them at least 20 times and get the same runaround story of how sorry they are and my money will be deposited back into my aaccount within 2-3 days. well it's been over a mth and I want my money. I am a elderly lady that had a serious heart condition. this has ruined my credit as I am now late on my truck payments and they are trying to come and get my $20, 000. truck over a 189.00 late payment. the bank told me last night that I wouldn't believe how often they hear these kinds of stories. that direct t. v. is stealing from seniors, disabled and those most helpless ones that can do nothing about it. wrong! I for one am not just going to lay down and allow them to walk on me like a door mat. I have closed my account at the bank and have a new one. try and get to it now direct t. v. the rep at the bank also told me that everyday since nov 20 tthat direct t. v. tried every day to get over $500. out of my acct. every day. why ar e they doing this? my new card will arrive in a few days. it cost me $14.00 just to get it quickly. can u believe it how big business is getting us even if it's not our bill? I want all of you that hhavnt owed a bill or been in a direct t. v, acct and had your money stolen by direct t. v, taking it, to get a hold of aclu and the atorney general in your state. they will i, investigate and will do something about it. we might even get our money back! they arnt thinking too clear. this old lady will fight for her rights till the cows come home! I want my money. it belongs to me and no-one has the right to ever think they can touch it. people.. stand up for yourselves. god bless and keep us all in his care.. we need all the help we can get. get them where it hurts them. their shares.

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Update by phoenixofozarks
Apr 04, 2016 1:00 am EDT

UPDATE TO 'They took my money by FRAUD! It took three.months and 23 calls to them, but believe it or not they did in fact return. Most. Of the Money. They put it back into my account. They still owe me $29.00 but just think I got it back. The gov bank that controls my debit account had threatened to go after them. Its great! Thanks

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R
9:06 pm EST

DirecTV cable

Direct TV is the worst! I signed up, had service installed on 11/3, got home, called my current cable company to disconnect service and was told that I'd have to pay a cancellation fee. A fee that the Direct TV rep told me I would not have to pay since I was keeping internet. Direct TV offered to give me a Visa gift card for $100. That doesn't cover the cancellation fee, so NO. I should not be out of money due to their lies. They also lied about the channels we would get, along with other lies regarding service. I immediately told them to disconnect the service. They did, but then my current cable didn't work. Turns out Direct TV jacked up all of the wires. Ridiculous! Next, I get billing statements. I called and asked why I was being charge ANYTHING, as I'd already paid the installation fee (which also annoys me since I didn't even use their awful service), the rep said that "The records say you cancelled service on 11/4". LIES! I cancelled the very same day, 11/3. She argued with me, as did the rep who I spoke with to find out why my cables were all messed up. Lies and bad service. How is Direct TV still in business?

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9:14 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DirecTV - prepaid card as refund on final bill

I cancelled Directv. During time of service I had a direct payment set up. At the end of service I had a refund due. It was not returned to my financial account nor was a check issued. Instead Directv set up a Cictibank prepaid card. To do so Directv provided my personal information to Citibank without my authority. When I complained and requested Directv...

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3:57 pm EDT

DirecTV billed for nfl sunday ticket without requesting the service

When I established my service in May 2014 I was given NFL Sunday Ticket and HBO/Showtime. I advised the sales representative I did not want the service but he told me it was the best price. He advised me to call back and cancel the services within three months. I call and cancelled the services as advised. My DirectTV bill is combined with my local telephone company and we pay the bill online as soon as notified. Yesterday I pulled the bill to see I have been billed NFL Sunday Ticket at $41.99 for 4 months. When I called DirectTV I was told that I did cancel the service but it automatically renews. Further advised I should have noticed the charge and notified them I didn't want it. They are refusing to credit my account and I have made 4 calls to speak with a supervisor only to be told I'll receive a call back. Three days later no call back!

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R
7:37 pm EDT

DirecTV billing

I was moving from California to Arizona. I had direct tv service which I was planning on transferring to new address. I had lived in the residence in California from November till end of july, which time I had their service. I called and requested to transfer service, I was told because I did not have service for 1 year I had to pay $300 for the dish. the dish was on the house when I moved in. I left the dish on the house. the new resident is still using the same dish that they want me to pay for. they were supposed to suspend my service and they are telling me my service is in a gray zone since I moved what a f##king joke they are

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4:59 pm EDT

DirecTV funds taken

On 10/03/2015 $511.26 were taken from my account. It was my grocery $$ & bill $. Now I have to go to the food pantry. Because directv is soooooo broke they have to take a senior lady's grocery money janie garcia 317 hastings dr cedar hill, tx 75104 cell: [protected] i'm on social security disabilaty I have no other income... Please someone contact me.

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vannewton
, US
Nov 05, 2015 10:44 am EST

same incodent as advertised complaint my cost was 541.00$ acc. # [protected]

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A
9:49 pm EDT

DirecTV tv pop up ads & tv station logos on screen

I am blaming my tv service provider, Direct TV. I am paying a pretty penny for the channels I watch and now I have to see ads while the show is on. The digital logos disappear during commercials. For example on Sun, 10/4/15 I was watching Stonehenge Decoded on the National Geographic channel. There were 2 areas with the digital advertising/logo on the screen during the entire show. The top right had the name of an upcoming series which changed near the end of the program. Example: "THE BIGFOOT GENE PREMERES TOMORROW 9/8C (displayed on 3 lines). The bottom right has the square logo and underneath natgeotv.com. These display over the top of faces and things I want to see. Enough already. The logos and digital advertising keep getting larger and now stay on the screen during the entire program, except commercials. This intrusion needs to stop.

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J
6:11 pm EDT
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DirecTV sales policy

I was offered a special on the NFL channels and the movie channels for 3 months. I agreed but then in the following weeks we sold our house in AZ and I wanted to disconnect the tv service. Direct TV said that I renewed my contract with them with the NFL special so I have to pay for a years service to disconnect now. I was never told that it was for a year because I knew I did not want another contract with Direct TV. So they are charging me $220 early disconnection fees on top of my last bill.

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11:42 pm EDT

DirecTV overcharging

I recently discovered I have been paying for two additional boxes for the past 14 months. I sadly never scrutinized the bill. Upon discovering the error I contacted Direct TV who informed me it is my responsibility to check the bill. They gave me a small credit for 12 months on only one of the boxes. In researching it seems this practice has been going on for at least the past 6 1/2 years. They are very sneaky. Upon upgrading to the genie we should have removed the boxes the genie replaced. You would think that would be Direct TV's responsibility not mine. They do nothing to reward their long time customers and this is just another example of the customer really isn't that important to them. I shudder to think how much money they have made over people like me.

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3:24 pm EDT

DirecTV refund

I stop my direct TV service in July. I had a refund coming and they sent it to me on a Citibank card. I activated the card, but when I tried to use it would not accept my pin code. I have contacted direct TV and requested a refund check instead. I kept going up the chain of command until finally I said her is my number have someone call me who can authorize this to happen. They told me to contact Citibank, but I don't feel it is my responsibility to do this since it was not my idea to put my refund on a card instead of sending me a refund check

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1:31 pm EDT

DirecTV doesnt work with iphone or ipad

I switched to direct tv because of nflsunday ticket max. I wanted to be able to stream games on my new iphone or ipad. Unfortunately after investing over 8 hrs of my time jumping through their hoops trying to resolve their problem they gave up and offered me three months of movie channel service which i opted not to take. I asked for a supervisor and was lied to that i was being transfered to a supervisor but was really just sent back to the same automated phone directing line. They also lied about offering any compensation for not being able to fix the problem but later offered the movie channel package after i told them that the rep i spoke to the night before was the one that suggested that too me that they would compensate me for their problem.

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3:27 pm EDT

DirecTV unauthorized money taken from card

Acct# [protected]
Claim #2379305

Hi DirecTV took $140 that was unauthorized to be taken from my card for this acct. And want it to be refunded back to my card Today. Thanks Paquita smith I can be reached @ [protected] if you have questions or concerns...

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4:04 pm EDT

DirecTV satellite tv prices

I was thinking about changing from cable to D-TV Choice package for 29.95 a month for the first year of a two year contract. I wanted to know how much I would be paying after the first year and was told that he couldn't tell me how much the rates would be after the first year and was told that the rates will depend on what my credit rating was. I told them that I had good credit and that it was a bit discriminating that consumers pay different rates depending on credit scores. I had D-TV for four years prior to relocating and never had this problem finding out prices for different packages. Beware because they will also run a credit check as you speak to them. I guess they can get info from caller ID.

Disgruntled Dave from Arizona

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10:35 am EDT

DirecTV requested service be discontinued

On May 9th I spoke with a direct tv representative to indicate that I was moving from 161 California Ave Marion NC 28752 and was not sure I would be able to have satellite as I was looking for a condo to buy. I did know I was moving on May 18th 2015 (which I did) and requested service be discountinued that day. I am not sure but I think I was transferred to a different department to schedule the turn off. Or maybe it was another day. I distinctly remember asking what to do with my equipment should I need to return it. I was told to take it with me and if I was unable to continue service I would be instructed on how to return it.
I do admit that I did not call to receive instructions on returning the equipment. I did receive that information today.
I am requesting a credit adjustment from May 19th as I was not using the service.
Maybe the new home owner has service with you, Joseph Morentz.

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1:26 pm EDT

DirecTV paid preview movies

My late husband Herbert Griffin,
I received a bill for $187.17 my Account # [protected] for movies Sept. 2014, April 2013, 01/2015, 01/2015, 012015, 01/2015 there is no way we would order movies like this.
During this time Oct. 2013 my husband were in and out of the hospital for two years suffering from lung and liver cancer. This was a very difficult time for us. On July 2, 2015 my husband died.
The only moves we order was a Mayweather Fight I think April 2015 and we paid for it. My husband pride himself on paying his bills on time and we have been a faithful customer since 2011 he always paid his bills.
I am asking to forgive him of this debt so that my husband name will be clear. I will be more than happy to send a Death Certificate, Please clear my husband name.
Sincerely
Mrs. Lola Griffin

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5:12 am EDT

DirecTV how to at least get back unauthorized direct tv early termination charges

I had to cancel my Direct TV early due to a divorce. I wasnt even at the home when it was installed honestly. But about a month after the early cancellation they made unauthorized charges on my bank acct for $488. I was so pissed. My bank told me to wait till it posted as it was a Saturday and only pending and then do a charge back but being that Direct TV will always come back with the "you signed a contract and couldnt start service with us without it even though i didnt sign it i wasnt home and they always do a verbal agreement by phone too which included early termination and they always take your debit or cc card information before starting service. Sneaky. Also if you pay with a debit or cc they store it on file. I knew fighting it with Bank Of America would result in the charges being put back on my account eventually as being correct so I had to fight it. I researched and found this alternate number to call [protected]. Best thing I did in my case.
I explained that I was getting divorced and had to cancel early. Where I moved I didnt need Direct TV as my family had cable already. So the nice customer service rep put my account in suspension mode for 6 months and gave me back as much money as they could. Because I did leave with a balance they took it out and are sending me the rest back within 3 to 7 business days to my card. I can and will have the service restored when I move into my own place later. It at least will recover most of my money. I will get a new debit card after i get my money back. Hope it helps. They can suspend service to help put off fees so try it before cancelling. At least it buys time.

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8:28 am EDT
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DirecTV gift card

Got a flier from sam's club if switch to direct tv you get a 200. 00 sam's gift card. So i called the number on the flier to switch. Now 6 moths later and several phone calls to direct tv still no gift card and now i'm being told that the phone number on the flier was the wrong number. So i get no gift card.

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Update by ronbri1310
Aug 17, 2015 4:20 pm EDT

Got an email from this complaint board the same day I filled this complaint that someone from Sam's would contact me in a couple days it's been 17 days and still waiting that tells me Sam's club don't really care about there customers!

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8:04 pm EDT

DirecTV bill issue

I been trying to fix my bill issue with directv, they charging me for some of those features they have wich i didnt order i look up any info about directv president well at least his email and i found one but it didnt work so im really pissed off about this, i think its not fair that a huge company like this one still your money that easy ..i work so hard to make money .all i want to know if someone from here knows how to take this company to court? another thing for directv customers please check your bill every month, dont let those punks steal.your money..i will upload my bill picture to show you how they try to rip you off...

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The Truth You Must Know
, US
Jul 31, 2015 6:56 am EDT

I imagine there is an option in between doing nothing and contacting the company president/litigation over a billing inquiry. Have you tried calling the number on your bill for billing inquiries?

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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