Direct Express reviews and complaints 1
View all 406 complaintsDirect Express - they owe me money and will not pay me or tell me what's going on
Some money was taken out my account and i reported it they sent me forms to fill out and tp file police report and mail them back to them. I recieved a letter from them saying that Yes the funds had been stolen and that the funds would be replaced.$2000. They put $1500 into my acount . After about 2 weeks and the remaining $500 was no put into my Acount. I tried to get in touch with someone and all i get is They will send in a report to the dept that handles this. Nothing happens. Then i get I didn't file a report withend the 48hr time period requrid. I imformed them that i never knew the card was mailed and that i was locked up in jail. I never seen the card it was stolen from the mailbox and manger was the only person with keys to our box. They will not talk to me they hang up or say they are looking into it that has been almost 2 months. They mailed me s letter saying the money was stolen and gave me $1500 why. Can't I get the other $500
Did someone in the company steal it and say they already paid it. I would like to know whats going on. O need my money
Im on ssi and thats all get.
I still can't get someone on the phone to tell me anything. When i do get to talk with someone and asks their name i title they say John or Mary they wont give nothing else
Latest Direct Express Reviews
unauthorized transaction occuring on December 5th ,2023 Direct Express card Direct Express - A Customer's Honest Experience ELDER ABUSE/SENATE LAW VIOLATIONS Why?Giving a Voice to Consumers
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Does anyone know of an attorney who would help us seniors who was using Direct Express?.
Most of us are seniors living under Proverty, & Food Stamps.
To have this bank, Direct Express, who we have denied the purchase of items, the bank still denies the money due us...We spend hours on the phone to be treated like trash and willl not help us to get our money back.
My problem has been going on for almost 6 months... I had 6 payments to T Mobile, one in August 22, which was paid, 3 payments to T Mobile in Sept 22,to a tune of $620.81 which I can not seem to get my money back, September 22, 2 PAYMENTS TO T Mobile. paid me back twice, then took their money back.
Who can go after them for ELDER ABUSE? That is what this is called!
Maggie Elvey
[protected]
magilv9334@aol.com
Ms. Maggie Elvey,
This company is NOT IN AMERICA. No matter what your told please go to the SSI building if you can’t because of health, ride, or anything else then give them a call. I had a friend who couldn’t get her money for months and had she not had money coming in from her employment and working for the government when she became disabled who paid her during this time she would have really been in a huge mess. She still was because of total bills that it didn’t cover however she had something. You will not get anywhere with this company unless it miraculously became American based company but it’s not. China has all of our information and I believe it was India prior but I have had a bank always and haven’t spoken about this company for a while. I couldn’t believe my best friend when she said it was a company not in America but she was correct and in 2016 it said the truth of where it was and had complaints back then as well. Get a Chime prepaid debit card, GreenDot, Self ( I recommend) debit card, Possible which handles a lot of government stuff and all offers free banking and direct deposit from SSI or any other job or agency. When it arrives in the mail it will have a routing number and bank account number as well to give to SSI or whoever your benefits come from. As well let SSI know your money has been stolen if you must make a police report (usually you can on line or just phone call where an incident report number will be given} if you need anything else as far as help they should be able to give you the number to call. I hope you have gotten help by now but I just want others to see how to fix this if experiencing the same problem. It’s awful and our information should have never been given to any country that Tax Payers don’t realize have been given access of.