The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct Energy — devil service
resolved to the customer's satisfaction
I live in the suburbs of Dallas, TX and Direct energy (after many attempts to resolved my billing issue) turned off my services. I called them and give them my very last penny to get my service turned on. I adopted a infant that has asthma. She needs her breathing machine.
I called the company and stressed to them that my electricity needs to be turned on immediately because I have this child now. The woman immediately took my money, but decided to turn in the reconnection information to the energy provider the next day (1:00 pm and I paid them at 5:30 pm on the day before). The woman claim that she put a message on the account that the child is on the premises and a rush on the reconnection is needed. I called on-cor energy all night and early in the morning. I had to go in my car and use my car to give the infant treatment in 23 degree temperature. I was only a month late. Nice company huh?