DirecTV
reviews and complaints

Direct TV bills in advance monthly...if you have service interruption you have NO recourse for the days the service is OFF! If you do not pay the month in advance, Direct TV will interrupt your service and charge you a $35.00 reconnection fee! They offer new customers (victims) specials like $29.99 per month for 12 months with HD/DVR Receivers for 'Free' until you sign the contract...then they let you in on the small print, ie, equipment rental, is your credit worthy...If you have below perfect credit you will be billed $600.00 to pay for the complimentary equipment. I have only 3 more payments at 191.00 per month for the $29.99 sign up special that I contracted for 21 months ago, bringing my total investment to almost $3000.00 for two years of low quality, 85% up and running time, and no local news! Oh yeah, they have local and major network channels that is an additional 25.00 per month f you wish to get local news and major sporting events...Don't even get me started on their NFL "Specials"! Oh yeah...if you disagree with their scam they WILL hit your credit for not honoring your contract...even though they have never honored their end of the "bargain".Take it from someone who has suffered for two years with Direct Satellite TV! Get CABLE!

I completely agree with you. I had the same thing happen to me. They actually told me that I ordered adult PPV movies. I have never ordered any such thing and my mom and dad, who are in their 70s, haven't either. I asked them why all of a sudden did theses charges come about when I cancelled. They had no explanantion except for that I had to have ordered them or they wouldn't be there. What a crock of s---! I cannot believe what a scam this company is. How can they be #1 in customer service when all I hear is how horrible they are and have been? They need to be sued in order to stop these scams!

I signed up for $29.99 and taxes for 150 channels, I insisted that the representative makes sure of his offer because I did not want any surprises in my bills. My bills started coming at $34.99 and taxes. When I tried to explain it to them, they thought I was trying to be smart and get a lower price. I had the confirmation number and the name of the agent, but they didn't care. Now the reception on most of the channels I watch is really bad, I called customer service, and they said a technician has to come out and there will be a one time fee of $79.99 or I can choose to pay $29 at first and 5.99 for 6 months. So I guess I'm gonna have to be paying a higher amount than I was offered, and not able to enjoy my shows for 18 months...

I signed up with DirecTv because my friends recommended it. Unfortunately, I have but unpleasant experience with DirecTv since I signed up. It started with misinforming me about your plan, then not being able to view the international channels, then not getting the HD channels. Up to this time, we are still not getting the HD channels we subscribed to. I have made numerous phone calls, staying on the phone sometimes over an hour trying to fix the problem but to no avail. There were also more than 4 different technicians over my home to fix the problem. The last technician that was here said that for some reason, the satellite is not getting signal from some of the HD channels or something.

Needless to say, I could no longer waste my time and energy. I could not commit to calling you every single day so I could get the services I subscribed to, neither I could not have any more strangers over my house to try to fix the problem. Enough is enough. This has become too much of an inconvenience already. Therefore, I am requesting for a disconnection of service immediately. You will not require me to pay early termination because the error was on your part. I am unhappy and dissatisfied with DirecTv and hopefully there's not many of us.

My family and I were pioneer subscribers to DirecTV service beginning in approx. 1992.(106 Briarwood Dr) When I moved out of my parents home in 1995, I transfered all related equipment to my father Manuel Amaral. He ended up opening a separate account, but, same equipment connected to my account was assigned to him. I paid my final bill in the amount of 84.00 due at the time.

When my father took over my account, he ended up selling one out of the two receivers I had. He sold it to a Tom Kennedy who in turn opened his own account.

My father went on for years paying the bill until his death in October of 2000. At that time, the account was transferred over to my mother, Agnes Amaral, who continued service. My mom maintained paying the bill on time, as same as my father, and enjoyed the programming.

In September of 2002, I moved into my own apartment (131 Fort St Unit #1 East Providence, RI)and contracted for service in my name. I maintained service at this address till I had a falling out with billing in June 2006. I indicated then to close service, final bill me and take the equipment away.

When I attempted to make these arrangements, someone in billing to me that an outstanding bill in the amount of 86.00 was due from June or May of 1995. This was for the following month after I transferred equipment and account to my dad's name.

The head of customer service at DirecTV told me that when my dad sold the receiver over to Tom Kennedy, the access card was never shut off from my name and apparently 86.00 worth of pay per view movies were ordered. The following month, Tom Kennedy opened an account in his name.

DirecTV then told me that if this bill is not paid, they will shut off my mom's service as she resided at 106 Briarwood Drive. THIS WAS 11 YEARS LATER. My mom paid the bill always on time and never was late. She was 80 years old at the time.

When I pointed out to DireecTV that it was their mistake, they refused to acknowledge and shut my mom's service off. I paid my outstanding bill from East providence and flatly refused to pay the 86.00.

It shocked me, to say the least, that it was worth DirecTV's reputation and financial bottom line to shut off an 80 year old womens TV service. And to beat, it was an account always in good standing for 11 years.

After this experience, I vowed never to get their service again & my entire family has stopped doing business with DirecTV.

When I got cable service for my mom from Comcast locally and explained what happened, they gave her 6 months of free basic service, HBO and Showtime. They even offered the installation to multiple TV's at no charge.

Just to let everyone know, be aware that DirecTV advertises itself as a direct competitor to cable, but yet, their customer service department claims they are a luxury service.

On or about July 29, 2008, I was contacted by sales rep for DirecTV notifying my that my present equipment was out of date and soon be unusable. I agreed to their suggested upgrade of HD receivers. Their first technical rep, a contract firm from San Antonio- Mastec, arrived Aug 6, for which I took a day off from work. He installed two HD receivers and said that the satellite would have to download the software before I would receive the new HD channels for which I was paying. The tech realized I had the wrong satellite dish, but could not install the correct one because DirecTV didn't have the correct work order.

After several days, DirecTV scheduled another tech from the same company. On his service date he installed a new dish, but informed me that I had the wrong transmission cables for HD service from the dish to the receivers. The original tech should have installed new cables. The problem is that the original TV cables were RG59 which were not thick enough to carry the HD signal spectrum. RG6 was the required cable. This was another day off work for me.

When the third technician arrived Aug 26, he marveled that I was getting any signal at all. The original cables from the satellite were RG59 and were spliced into a previously existing TV cable installed by the previous home owner at least eight years before. There were no RG6 cables in the home.

I had already been paying for HD service from DirecTV for two years at $9.99 per month with their physical system incapable to carry such system. With their initially shoddy technical workmanship when the dish was first installed distorting the services DirecTV was claiming to be supplying me, I have invested about $11, 000 in television and audio equipment trying to compensate for it thinking it was my equipment not theirs.

The gist is that DirecTV knew what equipment was installed in my home to enable them to sell services to me. They had poor if any quality control over their technical installation and service contractors and took no action to correct any systemic problems with them. They therefore knowingly billed me for services which they knew they were not supplying all the while advertising a higher quality service which they were incapable of delivering to me, intentionally defrauding me. My losses cover the HD fees I have been paying, and considering the poorly installed original equipment, the entire fees billed over the history of my account, and the TV/audio equipment I purchased over the years trying to improve the reception.

If they knowingly sold me an HD signal to be transmitted from the satellite to my TV over inferior cables without making the technological changes or before the changes were available, then they my have and are possibly still defrauding millions of customers.

This is a crooked outfit. There trained to lie sales reps tell you one thing, then when the bill shows up its totally different. No one there knows what there doing. Cable is Better.

Sir. My name is Michael Olsem. I was released from the ARMY in 2007 with over 23 years of federal active service. I suffered a spinal chord injury along with
a stroke. I'am a paraplegic service connected disabled unemployable soldier. I recently switched phone, internet, and cable over to Direct TV in Jan of 2011.
There was a problem between Direct TV and QWEST in the beginning delaying hookup on time. At that time I was given a promo card by the tech giving me 3
more months of STARZ and SHOWTIME. On MAR 8TH of 2011 I called to utilize the card. I was transferred and put on hold for 45 minutes to an hour. This took
me from the main menu, to promo services, to [protected] which came up no longer exists. I was sent back to MS Latoya who proclaimed that she was not
aware the card existed, nor could I use it. I then asked again to speak with a supervisor and was put on hold longer than the first time. When she came back
the supervisor did not get on the line. MS Latoya said they were going to give me the three months but were unaware of the card. At this time I felt very
little as they did not believe that this card exists. To further compound the issue call the [protected] and they will tell you this is for new customers
only. What the heck am I!@!@##. The code on the card is (445514). There is a serious disconnect between sections of your company. The truth is in the
tapes. I spend 75% of my time in a wheel chair. My quality of life sucks. TV is my only outlet for satisfaction. Thank you for your time Sir. SINCERELY:
SFC RETIRED Michael W. Olsem [protected]. PSS. I have the card if you need to see it. Michael.

poor customer service/billing

This company is full of misleading tactics. I was a longtime customer until they violated my privacy & spoke to my ex wife(Don't ask how they got her #, I don't know) concerning my programming & inquired as to why my bill wasn't paid.(I Was laid off from work & had gotten behind & was closing the account)There was plenty of unauthorized information exchanged during that phone call...and an unauthorized credit card transaction to my bank...without my permission!(& Yes I know about the fine print bs.) However, I would have been very willing to make every effort to make a good faith effort to pay what was owed, except I didn't get that chance. My ex wife thought it was great to handle it in an unprofessional manner, so needless to say, the agent was very irate after speaking with her.So they charged my account & they refused to remove it, so I had to file a police report. My bank said they had multiple customers experiencing the same problem with Directv, and to make matters worse, the customer service rep from Directv stated that they have had an influx of complaints about "unauthorized" transactions that they had taken out. This company had good tv service but horrible ethics and atrocious customer service.I don't want anything for free, but give a guy a chance to correct a situation, instead of punishing them for a mix up. I would NEVER go back, nor recommend them! Good riddance

Not so! Because Iam in a chair, I rely on my TV for my quality of life. As far as the card goes the tech represent the company. There for when I was promised the additional 3 Months this was a promise from the company, placed on a promotional card, passed out by the tech. His or her job only is to give the cards out. Not to activate the additional 3 months. No one likes to be treated this way. If your life revolves around your tv as mine does, you would understand my behavior. This post is for the company not for you as you are an idiot. Go to work.!

Your complaint is with the technician, not with DirecTV. DirecTV has no way of knowing what you have in your house. The RG-59 that you have, you own. HD cannot transmit over Copper-clad steel RG-59. Your first tech was lazy in that he should have installed the proper dish as well as changed any cables that are incompatible with Digital TV. That is his job. You must remember that these guys are contractors and are getting paid by their respective companies for work. They are also trained by their direct supervisors. DirecTV offers training to techs, but only to companies who pay for it. DirecTV has a way to weed out these lazy techs, and you better believe he/she will be dealt with.

My husband and I were Directv customers back in 2007 and absolutely loved the service. We had a 2 year contract and were model customers paying our bill on time and even paying extra at times. The account number on this account was [protected]. We were a year and a half into our contract when our dvr just abruptly quit working. We called Directv and were told it wouldn't be a problem that they would ship one out as soon as possible. They shipped out the dvr but failed to mention the fact that upon shipping that out that we were beginning a new 2 year contract. I signed nothing, I was told nothing, and I knew nothing about it until we canceled at the end of the original 2 year contract because the bill went up on us. The bill we received after canceling stated it was for canceling the service before the contract was completed. I called Directv and explained what happened and was treated beyond rude and the customer service representative was arrogant, obnoxious, and extremely indifferent to me or my problem. I then sent a letter to corporate but never received a response from anyone. So I assumed since I didn't that the matter was taken care of.
Fast forward 4 years and we decide to go with Directv again, thinking the matter had been taken care of, and my husband went through his company marketplace to sign up and get a special deal on the pricing for 2 years. All went according to plan and the online service signed us up and installation was set up for Sept. 14th. There was no mention of there being an outstanding bill or anything that would effect service. The installation man arrives on the 14th as scheduled and installs the dish, receivers, and everything else we needed. He then calls me into the room to give me a number I need to call and when I question him about what it is he doesn't know. I call the number and am told that before our equipment can be turned on we have to pay the bill from 2007. I spoke with them and tried to reason with them and got so disgusted being treated like nothing that I passed the phone to my husband. He was treated the same way even after requesting and speaking with a supervisor! So now we have equipment that is installed and they won't hit the on button. We have called everyday since then trying to figure out what to do next. But kept getting the same answer pay the bill, which we both refuse since the error wasn't ours in the first place. So now fast forward to yesterday where we receive a Fed Ex label to disconnect all of this equipment and ship it back to where it came from. We are extremely frustrated and disgusted with how we have been treated that I wouldn't recommend Directv to anyone that I know.
My question now is how do we fix this problem and get this bill erased from my old account and taken off my credit which I just learned it is also on. We have been extremely kind and decent to everyone we have spoken to and gotten only rudeness and arrogance at every turn. You are my last stop to try and get this resolved and get my account and my credit cleared. So can you please advise as to what needs to happen next and if you can find a resolution to this problem? I appreciate your help and am sorry I had to bother you with this but I was at a point to where I didn't know where else to turn. You may reach me at [protected] at anytime day or night and I would appreciate some communication as to where we stand on this since my assumptions that it was taken care of in 2007 were apparently extremely wrong.

Thanks again and I look forward to hearing from you!
Melissa Wilson
2116 Beaverdam Rd
Williamston, SC 29697

I received an invoice for a phone purchased under my name.
I did not order this phone and did not receive a phone.

I actually welcome the idea that you all cancel your subscriptions. The faster more people cancel the less bogged down the service will be next Sunday.

the bottom line is that they should be prepared for the initial load...the fact that it happens every year make it even more unacceptable given what they expect you to pay. you're paying for a premium service and getting so the least they could do is be better prepared. new access to non-DirecTV subscribers (PS3) + offering NFL Sunday ticket free with 2yr contract...they were actually expecting more than usual use this year by these additions so there's even fewer excuses this go around.

Google this issue and you will see this happens year after year. Within a week or two less people are on their online service and it settles down. It happens every season.

whether it's due to server overload or otherwise this service is totally unacceptable. Given the price they should be more than prepared for the load...no excuses. I was able to watch snipets of a game while it randomly switched between commercials & pre-game commentary...nice job DirecTV. BTW...DirecTV did tell me minutes ago that the problem was not isolated to PS3 customers...all subscribers are impacted. I've been told their engineers are aware of the problem and are working to resolve the issue...but they don't even know what the "issue" is. basically they know little to nothing and can't really help you if you call in...we're at their mercy right now and @ $340 that's not even close to acceptable. Withing the last 6mos I got rid of my DirecTV subscription as soon as the contract term was up...I never regretted that decision and this is part of the reason why.

I will concur, I just fired up Sunday ticket on my iPad and it's pretty poor quality. This happens EVERY SEASON for the first week or so because so many new people subscribe and use the system and slow it down to death. But every year this happens and ever year after a week or so, it stops and everything comes in crystal clear. I wouldn't bail out just yet. Honestly, the best way to watch this is on tv though. I have directv at home, I only use their online feed if I'm not home.

I agree. I have a very high speed connection with a direct connection to my modem. I called PS3 to cancel it, but they can't refund what's already been paid. So, I've been on hold with direct tv for the last 15 mins. I demand a refund for this. I paid for a service and service was not received. I had a bbq planned at my place and now everyone left. This is total crap and I will not accept this any longer.

The first week can be hectic on directv's online broadcasts as a lot of people are bogging down the system. But I have watched my Sunday ticket on my iPad and cell phone all last season when I wasn't home and I had very little trouble.

I am experiencing the same problems and tried to restart hoping it would fix the issue. Now I cannot see anything...getting an error message that "video is not available."

I can't connect to any channel after the first 5 minutes. Also the when watching games in the first 5 minutes it didn't always stay on the game. I was watching lions vs tampa bay and it was switching to something else just as a play was supposed to happen. I am very upset with this purchase.

I'm having the same problem, I have a 30 mbit connection and it looks like crap, the sound is terrible, I need to figure out who to call to cancel this. What a total joke.

WARNING ABOUT MANDITORY TWO YEAR COMMITMENT.
You are under a 2, year commitment with DirecTv for any changes of service no matter weather you sign a new contract or not. The installers will deny this and will not ask for your signature, but the company still holds you to a 2 year committment from the time that a change is made to your service. I was told that I would need a new receiver to receive local channels when they were introduced to our area. I was told that if my previous committment is up, then I would not be under a new commitment. I was told this by the installer, and his manager, Dustin Dunlap of the Missoula Montana office. When I cancelled my service because of loosing my job, that I now owe DirecTv $336.17. I wrote to the head office in Colorado about this situation, and they said that they considered this an accurate and fair charge. It use to be that a contract was required, but those days are over. When you have a large company, with layers, I guess you are entitled to what ever you would like.

I canceled my service with Directv as I was moving where there was cable and was not happy with the service. Service was canceled as of 5/23/07. Equipment sent from my house on 5/24/07. Equipment received in TN on 5/30/07, signed by K. Miller at 9:24 A.M. On June 21st I was charged $579.33 on my debit card that I had to register with them when obtaining the service. I never allowed them to directly take money out. They stated that they sent notices out in April about new procedures, well I didn't receive one. The I said, okay then why did you charge $579.33 when I only owed you $194.23 for 1 month and early cancellation? Oh, you didn't return the equipment. I said, lady I have the FEDEX receipts and I already checked that you received them in May. I was put on hold for about 5 minutes and she came back and said we will refund your money in your account in 3-5 days. I was not please as it made my account short and charged for fees that I shouldn't have to pay. After 3 days and no refund I called and emailed several times and was told that I would have to wait while they researched. Each time they researched they said yes, you were overcharged, expect a refund in your account by June 29th. After no refund I called and emailed again on June 30th. The lady again on the phone had to research and stated that after they figure things out I would get a refund check sent in 6-8 weeks! What? I did nothing wrong, why am I being punished for your mistake! Email stated almost the same, but the money would be sent 6-8 weeks after my disconnect. Now not only is my account accruing fees, but I have to make a choice on which bills to pay. This will damage my credit as well as incur more fees. Besides, how am I supposed to tell my kids that we can't afford the milk this week? I have received no satisfaction with this company as I see many others are in the same predicament. It is wrong how they can have rights to take out any amount they want to and not have the responsibility to do the right thing and put the money back in a timely manner. Their responses were all generic and could have been sent by a computer or trained monkey.

I have been a DirecTv customer since October 2005. In March 2008, my TIVO DVR (which I was leasing) broke. I called them for a replacement. I was told that they didn't use the TIVO unit anymore and that they would send me their new replacement. I asked them what they wanted me to do with the broken unit and I was told that I now owned it (?).

I canceled my service in late November 2008 since Verizon had finally put FIOS in my neighborhood. I called to cancel my DirecTv account and was told that I would face a $300.00 early termination fee. I was told that once you have leased a DVR for more than two years and it is obsolete, you now own it! The early termination fee was because they had sent me a new DVR to replace the broken one and, by doing so, I had agreed to a two-year extension of my contract. They would charge me $20 / month for every month still left in the contract.

The only thing is that they never told me this up front! If they had, I would at least have an option of what I wanted to do to replace the broken unit. They said to read the contract. I have never signed a contract with them but the boiler-plate one they sent me said that, if they upgraded my DVR, there could be an early termination fee involved. The contract doesn't give any information as to the length of the new contract or the penalties involved.

I called them and they refused to do anything about removing the early termination fee. They admitted that I didn't have a signed contract and that the person I spoke to might not have advised me of what I was getting into. I called my bank to make sure that they didn't honor any withdrawals from my account and I'm sure that DirecTv will report me to the credit bureaus and I'll have to fight it there (a losing battle).

The web is full of complaints about DirecTv and these types of issues. Some consumers have gotten their local TV stations and newspapers involved and DirecTv has backed down in some cases.

A word to the wise - what they tell you in the contract is very general and you have to know what specific questions to ask them about hidden fees, contract renewals, etc. Otherwise you'll wind up posting your report here too.

The other day I received my Directv bill and the package I had ordered went up in price. Six months ago I signed a contract with this company and I have had nothing but problems since. This is the latest issue. I ordered the Choice Package for the special price of $34.99 a month. The first three bills I got were at the regular price of $52.99, so I had to call and straighten this out. They finally got that straight and everything went smoothly for about two months then I get this bill where they increased the price of the Choice package. Which would have been fine had they adjusted the credit to reflect the price I agreed on when I first signed up for the service but it did not.

When I called the company in regards to it the first customer service rep hung up on me. The next one I got could not tell me anything different then the first. They told me that in the 'Customer Agreement' it says that they can increase the price any time they want to. This is absurd.

Working in the construction industry I deal with contracts everyday and once they are agreed upon and signed that is it, that governs what happens on the job. It is apparent that the word 'Contract' means nothing to Directv and they can just do whatever they would like, whenever they would like. So I guess if they would like to jack my bill up to $100.00 I just have to sit back and take it even though I agreed upon a specific price when I signed up for the service.

I am reporting this company to the BBB and the Attorney Generals office in hopes that they can help everyone that this has happened to. This is a warning to everyone who wants Directv or was thinking about getting it, DON'T! They are a HUGE RIP OFF and their service stinks, including their Customer Service. I hope all take heed to this message and think twice about having to deal with this company before they get shafted also.

We received a bill last May, after about 2 years of service, with an additional $109.00 worth of Pay-per-view charges. Mostly adult titles. We had all pay-per-view activities blocked as we had an Alzhiemers patient in the house sometimes. The odd thing was the movies being billed for were rented 14 months prior. They say the equipment was sitting around and somebody forgot the card in the box. Which was mailed back from an upgrade done after we moved. When we contacted them about this we were told basically that they don't make mistakes, and we needed to pay it now or we would be billed for the remainder of our contract and shut off. We asked for a dispute department, and after several phone calls of people telling me in several ways that they own me and I needed to pony up the dough or else, we finally got one, we sent 2 letters, and 1 fax, and several unreturned phone calls.

Now, we have no TV, and a big bill, that has apparently been sent to collections. Since it is in collections, DirecTV cannot touch it, but the collection agency would surely work with me on this dispute! RIGHT! Has anyone ever had a collection agency 'work' on anything for them? I would love to hear about it. Meanwhile, I was told if I paid off now, and paid a hefty deposit now, She would gladly start me with new service. I calmly suggested some contortionist activities for her. Any ideas? Solutions? Related issues?

DIRECTV took me for ride which cost me $250.00 after I canceled my service after two years when they could not get my HD to work. This is when I lived in Greenville, SC. They had me changed my sat boxes several times and the problem was never resolved. I had to sell my house because I lost my job, and I understand the new owner informed me DIRECTV finally fixed the problem. It was their original installation which was not installed properly. After several calls from a collection agency, I paid the $250.00 dollar. All I can say, do not do business with these people ever if you can help it. I wish there was some way to stop all these charges for cancellation of terrible service, or when you do not get the service you purchased.

I called to sign up for DirecTv after canceling a couple of years ago. I own four boxes, and already have an installed dish. I wanted to hook up all four boxes and get service activated. I was told that I would be charged a lease fee of $5.00 a month for each box over one. I said, 'even if I own the boxes?', the rep. said yes, there is an admin fee built into the lease fee so it will be charged. I debated for some time, spoke to a supervisor, and was told that nothing could be done. Total scam, they have adopted the great customer service policies of the cable industry.

I asked about getting the start-up cost for 2 HD DVRs and another HD receiver reduced from $298 to $198. They ran my credit and said since it was good, they could work with me and do that. I received a order confirmation later charging me the $198 price, but with two HD receivers and only one HD DVR. I called in to tell them, and they said I'd have to pay the extra $100. I explained the conversation I had with a supervisor for over an hour the day before. The rep still would not honor the amount promised.

I signed up for a one year agreement with direct tv. I was told I would get the price of 42.99 a month with HBO, Starz and SHOWTIME. Now three months later I was told My original agreement was for 3 months, and I am stuck for the rest of the year to pay full price for these channels or pay outrages fees to cancel before one year. EVERY supervisor and customer service rep I spoke with refused to help me.

When my original DirectV cable box began to malfunction and couldn't be fixed, I called customer service and asked for a replacement. they sent one promptly but failed to warn me that this would obligate me to accept five additional years of service from them despite the fact that it was only a replacement for an existing DEFECTIVE box. I am now fighting to get them to rescind a $260 early termination fee that they slapped on my account when we needed to terminate service due to a relocation of our residence.

I was overcharged by DIRECTV $5.00 a month for an extra receiver. They would not only refund me because I didn't catch it soon enough. The total amount that I overpaid is $129.66. I know, I should have noticed it on my bill. However, I thought the extra $5.00 charge was for my DVR services. They had added the DVR services in my total payment and did not record it in the "details" section of the bill. What's sad is that I was a costumer for over 7 years and was NEVER late on a payment.

directv is the ONLY service im sure where the crappy technicians will NOT do what you want and even cancel your order just because they want to...they wont do jobs that require more of them--many won't and will just ignore it and cancel it and that's it...and there is no customer service with directv---if something bad happens to you you're just screwed...the technicians are lazy a** liars, and creeps...worst out there in any company...

Hey [censored], you gave them prior permission when you signed the contract. If the government needs to get involved it is in making sure people like you do not procreate.