DionWired
reviews and complaints

Dear DionWired, I bought my LG fridge 5 years ago for export to Zambia. One month ago my fridge stopped freezing and getting cold. i contacted Radian Stores who are the LG authorised dealers and service providers in Lusaka Zambia. They checked the fridge and said the compressor had gone and needed replacing despite it having a ten year international linear inverter warranty on it. i was forced to pay to replace the compressor. the fridge was not freezing after the compressor replacement, again they came back and said there was a blockage. they unblocked the fridge. Everytime they came they welded the back of the fridge. The fridge was drained of gas and re-gassed. the fridge eventually started freezing then stopped. They have now told me the fridge has an internal leak! my fridge never had an internal leak to begin with. All their welding and brazing has caused this leak. they are not interested in assisting me. i have my receipt as a warranty. i am therefore asking for a replacement of my fridge. i am extremely upset about this. i have taken good care of my fridge. i look forward to your feedback.

i have failed to attach the receipt and email correspondence because of the file format.

pls contact me on [protected]@gmail.com

+[protected]

Michelle Buratto

I was so excited when I found the Smeg built-in oven on Dion Wired's website, it was a good price and exactly what I wanted, but clearly it was too good to be true. After ordering the product and making my payment on the 20th of Sept, I was promised to receive my oven in 5 - 7 working days. They even had a great link with which you could track your product so everything seemed so promising.

The status on the online tracker said “being processed” and that is where it stayed stuck in limbo. After patiently waiting 5 days I contacted Dion Wired to find out when I can expect my product. They responded saying they will escalate the process.

The frustrating part and disappointing part is that I had to constantly follow up with them to find out what is going on and taking so long. I even asked for the manager to contact me and I am still waiting for that call.

I was told their online shopping site had a mistake and they do not have stock available. So to cut a long story short I am still waiting to receive my money back from them! We all have internet banking and it is really not that hard to refund a person, but for Dion Wired this is clearly too much to ask.

Today a month later and no refund! So do not purchase anything from Dion Wired online they will only rob you.

Asus Notebook bought at Dion Wired Cresta 16 Sep'2016
Hard Drive crashed 27 Feb'2017
Incredible Solutions replaced hard drive March'2017
Notebook crashed again 7 Aug'2017
In credible Solutions initially said it was the software which are not under the warranty but they will assist so took my notebook on Monday 14 Aug'2017. On Monday 21st Aug'2017 received call from IS technician asking for the Warranty Cert as well as P.O.P in order to order ne hard drive. I told Rodney the Technician that i do not want the hard drive to be replaced for the second time in less than a year, that it is clear the notebook has a problem and that i want a refund or replacement. He assured me that it is not the hard drive ginving problems again but that he needs to order a new hard drive to fix the problem - does that make any sense?

Why would you need a new hard drive if the problem is not the hard drive and the hard drive is showing 100% fuction?
I contacted the Retail store as i was now very annoid. Spoke to a lady by the name Sam (Snr Sales Representative) who requested all the detail and supporting doc's only to find out the next day that Sam in on leave until the 4th of Sept'2017. Forwarded my complaint to a Bongani en Evelyn also at the retail store. Received an e-mail back this morning from Bongani stating that Asus refused the request for credit and that the notebook needs to be repaired, they will contact me when it is ready.

In the meantime i have now been without a notebook for 3weeks going for 4weeks.

I refused the outcome and assured Bongani that this matter will be escalated to the hightest point of complaints.

I would like to emphasize - i do not want the notebook repaired - it is clear that it has been faulty since it left the factory. I want a replacement or a refund.

Please assist.

Thank you!
Hanlie Jordaan
[protected]

Good day.

Trust all is well.
Purchased a LG 12kg T.load W.M at Dion wired in the Cavendish branch on the 24/05/2017, we were informed that the washing maching was out of stock and they would have to place a order we were told it will be there in 2weeks which was fine with us. On the 14th of June I called as it was already 3weeks and no communication was received I spoke to the sales assistant that assisted us Emile Petersen he apologized for not contacting us he totally forgot and informed us due to the cape storm their warhouse got damaged so they had to replace the order so it should be ready end of the month.
Friday the 30th of June we drove to the store still no communication was received as to the status of washing maching .
Emile told us it's still not there and its not their fault its LG fault we asked if the manager khalid could call us as he wasnt present in the store at the moment and we still waiting for the call since friday.
This is very pathetic service received with no communication and they dont even care or make the effort to try and find out what is the hold up but rather blaming LG when they on fault as well.
We were planning to buy all our kitchen appliances by Dion Wired but after this disgusting service we will probably receive our appliances in the year 2019
All we get is a sorry which I think is not good enough we in July and the washing maching was purchased in May!

Thank you
Tayeba
Tayeba.[protected]@gmail.com

I bought a Samsung fridge for R12999.00 from the Cradle Stone Branch on 21 April 2017 and it still has not been delivered today on 06 May 2017. After returning to the store on 28 April I was promised by the store manager and the buyer in Durban, Mr. Mishaan Bihari that the fridge would be delivered no later than Thursday 4 May which did not happen. My wife went to the store on Wednesday 3 May but they could not give her an answer as to when it will be delivered. She needs to arrange to be at home for the delivery. On Friday 5 May I phoned the manager, Mr. Bongani to inquire about the fridge. He promised to get back to me on Saturday morning the following day. On Saturday I had to phone him again to inquire and he stated that he did not have any answers for me. He did phone me back to say that I would be contacted later. Mr Bihari phoned me and informed politely that he would only be able to assist me on Monday. This is unacceptable. I bought the matching freezer to this fridge on 17 April and at that time I was informed that they did stock the matching fridge. Now I am stuck with a Samsung Freezer and I cannot match it to a fridge that nobody knows where this fridge in question is.

On Friday 3 March 2017 my TP-Link Router stopped working. I took it in to Dion Wired East Rand Retail Park where I bought it on Saturday 4 March 2017. I spoke to the Store Manager on duty a lady who told me she cannot replace it as I bought it on 21 February 2016 and it is 10 days out of the 12 months warranty. Nevertheless, it already started giving problems on Thursday 9 February and I had to phone into Telkom who is my service provider as I thought it was the line. I was on the phone to them for almost 2 hours and we battled to get it connected. It then connected later in the evening on its own. I have proof that we went into the TP-Link website to try connect it as well as changed passwords however nothing helps. I have proof of the sms's with Telkom and I am prepared to call them in the store and put them on speaker to prove and confirm that my router was giving problems already a month before it packed up. Dion wired Manager was meant to come back to me today Monday 6 March 2017 which she promised. when I called in at 14h00 to follow up she is off today. Apparently the router has been booked in at TP-Link for assessing which will take 21 days. In the meantime my Telkom Data of remaining 37GB for March cannot be used as I don't have a router and on 1 April I lose what remains and have had to pay the bill for it. I cannot believe that Dion Wired will not consider exchanging it considering that it is only 11 days out of warranty and already started giving problems 3 weeks ago already. I will never ever buy another from Dion Wired ever again. Second router in 12 months. As far as I am concerned they are stocking defect items.

To whom it may concern. Ive been to the umhlanga branch today. There a special thats currently running feom the 19th to 5th march 2017. Item i was going to buy was the Dell I5 R5990. After an hours drive i get to the store only to find out theres no stock. No on the leaflet does it say while stock last or limited quantity available. Apparently there is no stock and Dion wired wouldnt be getting anymore stock. I called the Head office and the alternate to a Dell i5 is a Dell i3 . How can an alternate be lower than the item advertise. Thats false advertising. An alternate should be equvilent or better than the item advertise. The alternate was an item which was also advertised on the leaflet. I feel that deon wired has no respect for they clients.

Thanks
Very sad customer

A fridge advertised on thier website, with certain specs, when arriving at the store, the capacity of the fridge, which was stated to be 400l is actually 348l. In discussions with the floor manager, he agreed to only bring the price down, by R300. However having explained to him, that as per thier price, the price they are charging per litre of the fridge, considering the 52l difference that is what is on the actual floor, is more than R300. they still refuse to bring down the price. The fridge they want to sell, of the 348l capacity at R9, 999.00 indicates that the price per litre is actually R28.71 so in deducting the 52l that is missing, it comes to R1, 492.76 that should be subtracted to get the value for money that they advertised, that is my desired resolution.

I went to Dion Wired at Greenstone to look for headphones for recording and producing music. The Dion Wired Service provider recommended that I buy the Sennheiser headphones at a cos of R600 and he said its one year guarantee and if the head phones give me a problem I should return them.

I bought the headphones and within a month one ear of the headphones stopped working, I was shocked and I thought they were quality headphones as I bought them at an expensive price.

I was reluctant on returning the headphones to Dion Wired as I thought the service providers will give me excuses of not helping me, so after three months, my mother said she will accompany me to the Dion Wired Store to report my case, and as expected the Lady who deals with customer service gave us a bad attitude and was unwilling to help us, she said the fault is not theirs but mines, even though they could see that the fault is in the headphones, they refused to give me new head phones, even though I provided proof of slip, which shows date of purchase, They said they will call the repair store and if they don't respond, its not their problem.

I am appalled by the type of service I was provided because I held Dion Wired in High Esteem. I ended up buying the same headphones at Incredible connections. But Now I am complaining so You can talk to the Store to treat their customers with fairness and honesty and not just chow our money. I am super disappointed by their ethics of treating customers with Utter Disrespect

We bought a brand new ASUS intel celeron NB X451 from Dion Wired in Fourways on 11 December 2015 and on 7 March 2016 returned it in at Dion Wired Kollonade because it was faulty and had to be checked. When handing in the laptop, a Technician inspected the laptop at Kollane and stated that the screen cable was faulty and it is not a big fault ( Job no: 6188) . When we received the damage report from a company called Incredible Solutions ( job no: 134512/3161) via Deon Wired in Kollonade, it was mentioned that the screen is cracked beyond repair and that the hard drive was also faulty and it is not covered by the warranty. They also told us we need to pay R2500.00 ( we paid R3500 new) to get the laptop repaired. When we bought the laptop it was clearly stated to us to keep our receipt because of a 12 month guarantee on the unit. NOBODY told us that only HALF of the laptop is under the guarantee!

I had asked for my appliance to be delivered to me around 11:15 as I had organised someone to be home especially to recieve the delivery. After no call around 9:00am as I was told, I called Dion and asked the salesman to follow up. I was then told to expect a call from the delivery person shortly. This happened numerous times and I still recieved no call. I eventually recieved a call from the delivery guy around 13:30 and was told he would be at my place in 30 - 45 minutes. I then organised for someone again to be there to receive the goods. After an hour still no delivery so I phoned the store again. After a follow up with the delivery guy I was told the truck was on the way to my place. The appliance only arrived at my place at 17:00. I wouldn't find this service acceptable even if it was for free, let alone when I have to pay for it!