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Dillard's Customer Service Phone, Email, Contacts

Dillard's
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1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dillard's reviews & complaints 250

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C
4:11 pm EST

Dillard's clinique

To Whom it may concern,

I have purchased Clinique products for several years. A promotion came in the mail that if youmake three purchases and the card is stamped or punched coinciding with each purchase, you then get a moisture surge for free.

Today, I traveled to the Dillard's Seminole Towne Center (closest to my home) to make a purchase and then have my card stamped or punched the third time therefore, I would get my free moisture surge.

This did not happen. Basically they would not accept the second stamp/ punch and told me if I purchased something today, they would have the second one stamped again.

I took my card and did not make the purchase. I can print all my statements to prove three purchases but will not be going back to this location. This was unacceptable and why I shop online most of the time. Customer service was horrible.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 1:09 pm EST
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Did you confirm that there are not any excluded products for the promotion?

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6:10 pm EST

Dillard's ugg boot

I paid $200 for my UGG boots (which I loved)! After only 4 months I have a hole in the toe of my right boot! I no longer have my receipt to Dilliars which is where I purchased them. They will not exchange or replace them without a receipt. I don't have a lot of money and I purchased my UGG's thinking they would last a long time and look great! So disappointed! My left button on the top has also come off. The ladies at Dillard's were so rude to me. I'm a cancer patient and I️ I️ don't have a lot of money but your boots made my feet warm when I️ went to dialysis. So sad

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Shaun R.
, US
Nov 18, 2017 8:05 pm EST

I'm sorry to hear of your difficulties. Have you checked with a local cobbler to repair them?

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9:26 am EST

Dillard's dillards credit card

Hello,

I am writing you in regards to recent problem I stumbled on upon my return from overseas. I left overseas in May, 2017. In the end of April I did some purchases in Dillard's in Pensacola, FL. They offered me a Dillard's card as I am a frequent customer. I agreed and they opened an account for me. I made a purchase of $150 at Dior's desk on 25th of April and pretty sure paid cash afterwards. On the 26th (the next day) I did some more purchases at other Dillard's desks. At the end I went and I asked for my balance to pay it off as I am leaving. They told me I have $233.00 to pay which I paid cash. Upon my return in October I found numerous bills and statements from Wells Fargo for a balance of $150 at Dillard's which were past due and another almost $150 in fees. I went to Dillard's I asked for them to review cameras and audit the 25th at diors desk they could do nothing but tell me what I already knew. I called customer service at Wells Fargo few times and nobody can solve the issue as of why I haven't been told how much really was balance and left with $150 due. I don't have the receipts to prove I paid at Diors desk but I paid that $150 one more time. I am not willing to pay those fees though as even if I had a balance of $150 on the 25th why they didn't include it when I requested a pay off of my account on the 26th?! How is it possible for them to see the current day balance but not the previous day one? Maybe there was no such to begin with...This is either done on purpose or it's an employee mistake but either way I am not willing to pay for the mistake of Dillard's employees, besides I already paid another $150 though sure I paid cash at the desk. I understand that's not Wells Fargo mistake but it's not mine either so you have to search for your money from Dillard's not from me. I am extremely disappointed from the way Dillard's and your staff handled the situation as I wasted almost a week trying to solve this.

I believe you going to solve the issue ASAP.

Acc. # [protected]
Conf. # for the $150 paid: [protected]

Thank you
Darina Ivanova

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2:58 pm EDT
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Dillard's new dress that was purchased then returned

My name is Ruth, and I purchased a dress on 10/14 and tried dress on liked it and bought it,
I decided since then to go with a different style and asked my husband to return it for me, I tried the dress on at Dillard's and have left it hanging in my closet till our departure which doesn't happen till Thursday, my husband said he was given the refund, but the attendant was highly critical about the dress and tried saying that the dress had be worn and there were stains in the underarms,
I did not expect that!, especially since I only
tried the dress on there! Needless to say I'll never purchase another item there and if I do I will take pictures and have the girl inspect it first before I leave, totally uncalled for and very unprofessional, and she's very lucky my husband returned it and not I, I would have asked for management

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1:43 pm EDT
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Dillard's tried returning a pair of shoes and would not allow me to return them

I was visiting my children in TN and my grandmother was possibly going to pass away. I went to the Chattanooga, TN Dillard's and bought a pair of shoes to wear to the funeral. I returned home to Florida from my visit and my grandmother passed away a few days later upon my return home. I changed my mind basically about the color of the shoes so I went to my local Dillard's here in Fort Walton Beach, FL to just exchange the shoes same brand but for a different color and a little different style. When I went to pay for my new shoes and return the other the sales rep looked at the bottom of the shoes I was returning. She stated she could not return the shoes because they had been worn. I did not wear the shoes except in the store trying them on. I explained that to the sales rep and she did call a manager to get her approval which she also denied the return. I explained that I bought them this way and never would have thought that I a customer would need to look at the bottom of a pair of shoes before I purchased them to see if they had been worn. Someone (Dillard's employee) in the Chattanooga store accepted the return from another customer that they should not have. So I am being punished because another customer returned worn shoes and the dullards employee excepted the return. And I came along and purchased them and now I am stuck with a pair of shoes that I will not wear. I am not sure which now bothers me more wearing a pair of shoes that someone else wore and I might get a foot fungus, athletes foot or who knows what and I am out the money for a mistake that a dullards employee made. I could maybe see some skepticism if I only wanted to return the shoes, but I bought another pair of shoes of the same brand just a different color and style. Also, while I was explaining this to the sales rep in the Florida store another sales rep at the next register in the shoe department told me I was fibbing. Well, that is just a nicer way of saying I was a liar and did not appreciate her comment at all. I am very aware of what kind of world we live in but believe it or not we are not all that and there are still some good people in the world. I was totally insulted and hurt. I am on a budget and I go to dullards because I can usually find something nice quickly. I follow the return policies and was in the time frame of being able to return the shoes and because of someone Else's mistake I am stuck and out of luck.
I also called the complaint department and Myra was nice on the phone and she gave me phone numbers of district managers that were no good.
Keith White [protected] - his phone is disconnected
Diane Hard - [protected] - Is a Chevy dealership

I called Myra back and explained the phone numbers were not valid and she gave me another name and phone number which was Donna Moye at [protected]. It was a automated system which none of the choices was what I needed. It sounded like another department store and not a district manager. But I pushed some buttons and left my name and number with someone I believe she said Heather Cart. Have not heard back yet.

So I called back to the complaint number [protected] and asked for the Corporate number. The number I was given [protected]. Also an automated system and it wanted me to provide a name of whom I want to speak with which I did not have a name so I stated "complaints" and its reply was that would be extension 5526. I got that voicemail with no name and also left a message. Have not heard back from anyone yet.

Now I am taking yet another route trying to get in touch with someone and went to the internet and found this website to submit a complaint.

So on top of my original complaint of wanting to return a pair of shoes that I should have not been sold to in the first place. I am not dealing with this frustrating situation of trying to talk to someone who can resolve my problem.

I would like someone to call me at [protected] and give me authorization to return the shoes due to a dullards employee mistake. I can also be reached by email [protected]@gmail.com

This has been an awful frustrating experience and again I would like for someone to contact me and have this resolved.

Sincerely,

Karen Adams

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3:53 pm EDT

Dillard's customer profiling by staff.

Clerks profiled customers using the rest room. Tried to make me feel uncomfortable for using handicapped stall in the stores restroom by repeatedly entering restroom and seeing if i had left yet. I have a medical issue and need to use handicapped rr when available. I was very uncomfortable with their profiling and left feeling discriminated against. Considering my legal options.
Your employees should be made aware that not all health/disability conditions are outwardly visible.

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pobarjenkins
Minneapolis, US
Oct 18, 2017 2:39 am EDT
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I don't think you really have any legal options unless you can prove or have some kind of evidence that this was their intention by entering the bathroom.

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1:11 pm EDT

Dillard's ereceipt/ customer service

Date of purchase 10/10/17
Date of incident 10/17/17
I called Lakeside Shopping center in New Orleans, LA in regards to not receiving my receipt for a purchase I made on 10/10/17. The lady at the Armani counter told me I'd have to call customer service. I asked her to transfer me. When the person answered the phone, she did not answer with "Customer Service" or anything of that sort. I asked her if I could speak with customer service and she said, "This is customer service." When I explained my issue, she said she couldn't help me that I needed to call the 800 number without offering to give me the number. Since I already had it pulled it, I told her not to worry about giving me the number and hung up. I had it pulled up because I was getting ready to make an online purchase. Anyways, I called the number and they told me that i needed to speak with the New Orleans store's customer service (who I had just hung up with!). When I called back, they did not answer. I let the phone ring for 2 minutes. I called again and let it ring for 2 minutes, no answer. I called again and let it ring for 2 minutes and no answer. When i tried again 30 minutes later, the same lady answered and again told me she could not help me that they do not have access to customer accounts. I explained the RUN AROUND that I am getting and asked to speak to a manager. Of course, no answer. Called back, no answer. This is extremely poor customer service when all I am asking for is a receipt for my purchase. Shame on them.

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10:27 am EDT

Dillard's poor customer service/extremely unprofessional cashier

I am writing to express my concerns about a recent incident I experienced at your Dillard's store located at 9701 Cortana Mall, Baton Rouge, LA 70815.

I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Dillard’s, which took place on Wednesday October 11, 2017 at approximately 1:15 p.m. and again on Saturday October 14, 2017.

I am a regular customer at your Dillard’s store, and I have never had any problems with any of your clerks/cashier’s in the past. However on Wednesday October 11, 2017, I found myself being talked about, laughed at, and totally humiliated in front of other customers at your store.

I was standing in line waiting to check out in the children’s (boys’) department, the line was extremely long and there was only one cashier checking out in that department, although there was another employee (not checking out customer’s) standing behind the counter talking to the cashier. As I approached the counter, the cashier told me two of the three items I had, (two sleeve-less shirts and one pair of pants) would be regular price, I asked if the pants would be an additional % off and she replied yes. I then asked if she could put the shirts to the side and I would go and double check on the extra % off for the shirts, because I believed I had saw a sign that it was.

I had not walked five feet away when she huffed and told the other employee, “I hate when customer’s try to tell me how to do my job! and the other employee laughed. I turned around and said, “Excuse me, are you talking to me? And she said no, I was talking to her, and pointed to the other employee. I said yes, but you were talking about me to her and I wasn’t even out of ear shot. I said that is totally un-professional, and I did not tell you how to do your job, I simply asked if you could put the shirts to the side while I went and checked on the sign, but you talking about a customer to another employee is totally un-acceptable.”

She shrugged her shoulders and replied, so, I don’t care and rolled her eyes. I said I need you to contact your Manager right now and have them come up the register. She again said so and shrugged her shoulders. So what, I will call a manager, I don’t care. She then picked up the phone and told the other person to send Brenda to her register. I told her she had a nasty attitude and she shouldn’t talk to customers that way and I said or you will find yourself out of a lot of jobs. She said so, I am only 20 years old, and you expect me to be the owner of my own business or something, girl bye! and put her hand up and rolled her eyes. I informed her, I am not a girl, I am a grown woman and a paying customer, by this time there were several customers in the area looking and watching as the events unfolded.

Brenda approached, and I found out this was the assistant manager, as I was trying to explain to her about her cashier and what had just taken place, the cashier was still being very rude and unbothered that her manager was standing there. I told her that I will not have her talk to me that way and I do not want her checking me out at the register. That’s when Brenda picked up the phone and told, Jacqueline, the store manager, that she was sending her back there to her and she would explain everything. Brenda apologized for her behavior and even walked back with me to check on the signs. The shirts were not an additional % off, but I still wanted the shirts. I purchased all the items that I had brought to the register.

I did follow up with a phone call Mrs. Jacque Moore, the store Manager on Wednesday at approximately 2:08 p.m. I have shopped at Dillard’s many times and have never experienced an incident like this one. It was extremely disheartening that I was even treated in this manner, only because I questioned the additional % off for two shirts.

I did return to the store on Saturday October 14, 2017 only to find the same cashier in the same department. She rolled her eyes at me as I walked past her register. I did make sure to purchase my item in another department just to avoid any contact with her. I should not as customer have to feel as though my presence is not wanted or valued in your store, nor should I have to try to avoid her presence every time I come into the store. Since she had a high disregard for Management authority, I feel as though she may get confrontational with me the next time I enter the store.

I do not know the employee’s name, but I do know what she looks like, and at this point I am sure Management is aware of the cashier I am talking about. I hope that you look into this situation and I hope to hear back from you about this incident soon. Please contact me at your earliest convenience at [protected], or e-mail me at [protected]@gmail.com.

Thank you for taking the time to read my letter.

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8:32 am EDT

Dillard's horrible customer service - makeup counters

I went into the Dillards store at Baybrook Mall on Saturday, October 14, 2017 to purchase some items at the Clinique, Dior and Channel counters. One saleslady told me to come back because she was do a makeover/makeup on a young lady. Went to two other vendors and same thing, no one would wait on me. I left this store in tears as I could not get any one to wait on me. I was not going to be let me think about it mode. My goal was to purchase these items and continue my shopping for the day. I found a sales lady and asked her why no one wanted to wait on me. Is it because I am dressed really casual? I was really offended that not once, but three times was denied any customer service. I left and went to another location to purchase the items I wanted. What is sad is this is not the first time I experienced this type of behavior. It happens all the time in various departments. We have always been loyal customers to Dillards, but what happened this past weekend, I am not so sure anymore.

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2:15 pm EDT

Dillard's service

Hi,
My name is Eve Solomon and I am a customer of Dillard's. I made an on line purchase last week, Order Number: [protected], and spoke with a customer service agent on Monday Sept. 25 requesting the items shipped in one package.
I am very dissatisfied the way the agent spoke to me as she was abrupt and unpleasant. I have other items in my bag that I was considering purchasing, however I will check other stores on line to make purchases.

Thank you for your time

Eveteria Solomon

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2:45 am EDT

Dillard's this company is a complete mess

They are simply the worst. A greedy s&&&&y company that will always charge you for delivery and won't offer an optimal decision for you not to pay for this, even if you spent a huge amount of money.
And what if you didn't like the order and want to return it? Be ready for a huge mess! First of all, it will be hard to prove you got a wrong item or a defective one, or maybe a smaller/bigger size. They don't care it was their fault, they will ask you to prove. If they accept it, your next step is shipping it back. And here is another "gift" from this company. You will have to pay for the shipping in full and nobody will refund this amount to you.
And then it will take them forever to refund, exchange or replace -anything you want.
Be prepared for a terrible treatment. I warned you.

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9:07 pm EDT

Dillard's unprofessional leadership and management

I am visiting Texas from out of state this weekend. I decided to go to Town East Mall in Mesquite Texas, at approximately 4:31 p.m. on September 16, 2017. While in the mall, I went to the Mac counter in Dillard's Department Store. One of the cosmetic representatives approached me to give me assistance. As I talked to Hailey about what I needed, I noticed that her right eye looked unusual. As we continued to converse, I asked her what was going on with her eye. Hailey proceeded to explain to me that she had "pink eye". I asked her "why was she at work"? She told me that she had already taken a day off and that she had to come to work. I mentioned to her that pink eye is a contagious infection. She mentioned to me that she knew that it was, but that she needed to come to work. I told her not to take it personal, but if I could have someone to assist me. She graciously got another representative from Mac to assist me. I became very concerned about the situation. This is a very contagious infection and the worker was allowed to work with individuals, at close range, knowing that they could be infected. I am by no means trying to get Hailey in trouble or fired. I don't know if she is afraid of losing her job or what, the reason she came to work. My biggest concern and complaint is that management allowed someone with a contagious infection to come on the floor and work with the public. I can't say how appalled I am about the whole situation. I asked to have someone else handle my makeup, but what about all the other patrons that came to the Mac counter and didn't.

Margaret Lampkin-Giles
[protected]@hotmail.com
Shreveport, La. 71118

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12:21 pm EDT
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Dillard's duplicate gift card

Order # [protected]
This is an online order for a gift card for a friend who is registered with Dillards.
It was for $75.00.

After checking my credit card online I found that I have been billed twice for this order. The card in question ends with 5110.

Please do not send 2 gift cards and please credit my account for $75.00.

Thank You,

Betty Beaty

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7:14 pm EDT

Dillard's bra and sales lady

I bought a sports bra, the first sales lady said that it fit me properly and would loosen up in time. She asked if I wanted to wear it out and took the tags off I paid for it she bagged up my old bag and the tags and I went on my way. I wore the bra home and immediately had to take it off because it was so tight.
I decided to bring it back and exchange it for a different one the next day. So i go to return it and the sales lady( i wish i rembered her name) was so rude to me. She looked at the bra and asked where the tags were i said in the bag i told her the other lady let me wear it out and she kinda dropped the bra like it was infested and said i can take that back its already worn. I requested to talk to the manager and she agreed to let me exchange it. So the lady asked me to try that bra on so she can check the fitting. She said it fit me perfectly and was just really direct and loud about how my bra would be so tight because im big chested and it fits me perfectly. She got me afew other bras which didnt feel any better and i could tell she was frustrated as she told me that was all the bras they had so i ended up just keeping the one i had originally bought because i was so embarrased, the lady was frustrated with me and i couldnt find a comfotable bra. So i left not realizing that she had kept the tags. It was a very unpleasant experience in your store and it made me feel horrible toward your store and my body.I decided to try on the bra and wear it today and it was so tight and uncomfortable. I have pictures of where it left lines and rubbed me raw! Im so sad because im out $70 and still do not have a good fitting sports bra. Is there anyway yall can make this right?

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12:53 pm EDT
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Dillard's customer service

I went to cancel my credit card with dillards today. You would think I was asking them for a million dollars. My husband passed away almost four years ago. Even though I had a dillards card I guess I was not considered to be the owner of the account. They transferred me to the deceased owners department in order to cancel the card. They kept asking dates of his death. "be specific, we want month, day, year" personally it is nobodys business. Then they had the nerve to ask for a copy of his death certificate. All I wanted was to close the lousey account. I have closed accounts before and never had a problem or been treated so disrespectfully. Surprised coming from dillards, I will never, ever shop there again.

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10:51 pm EDT

Dillard's wrinkles

I am a regular shopper at Dillards and I choose to not purchase any Roundree & Yorke items. I have had horrible experience with the shirts, shorts, and pants, the all seem to wrinkle no matter what I do. I have sent these items to the cleaners even and when I wear them as soon as I take a 15 minute drive to work my clothes are wrinkle. I am so disappointed because sometime I pick out a outfit and do not notice it is a Roundtree & Yorke, I am walking around like I do not know how to iron. I choose to stay away and would recommend others not to purchase this brand name.

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2:49 am EDT

Dillard's cosmetics

Went in for a color match on lancome cosemetics . Not only was the lady that color matched me very condecending and rude, but when I expressed a concern about it being the wrong color she completly brushed me off. I probably will never go again because of these disappointing staff. The lady sugested was the correct color was very wrong and made look orange.

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6:54 pm EDT

Dillard's polo ralph lauren clothing

I was in the store buying several items in the men's department. I was talking to the cashier about different discounts I found online he. He told me I could use the discount codes when I checked out. He asked the manager to approve it when the manager got there he said the cashier was wrong and we couldn't use any of them. I asked the manager why did the cashier tell us we could use them then when the manager arrives he tells us no. So I asked him what if the cashier used them and you weren't available. He said he would fire him and laughed after answering the question. The managers name was Mr.Charles.

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11:20 pm EDT

Dillard's estée lauder in dillard's lakeside mall

Came into your store on August 4, 2017 to pick up my Estée Lauder gift that I ordered 3wks ago and had to wait to sign for my receipt and wait again for some one to go get it for me. What a horrible system. Why would I order ahead again it's not worth my time. I rather order online and not have come into your store again. While I waited they had poor choice of loud music with employee dancing and sing along with the music while others where waiting for help.

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10:46 pm EDT

Dillard's the workers were extremely under-qualified and clearly untrained.

I have had numerous in satisfying experiences at this specific Dillard's location as I frequent it regularly. I typically shop in the Men's section very often near the Hugo Boss stands for my husband and was appalled at the service I received today (or lack thereof). I came in to return/exchange some merchandise I purchased during a sale with additional sale (meaning I had only 3 days to return/exchange) and it was already day 2. I just wanted to be in and out quickly, but ended up staying for OVER AN HOUR for a simple exchange. There were 3 employees who were available in that men's area, and not a single one knew how to process a return or even an exchange! How can they all be working without basic knowledge of being a cashier? All they said was "Oh, I don't know how to do this. Sorry." Should they not have tried to find someone who could, at the very least? Did they just expect me to leave and forget about returning my merchandise? Also, I felt extremely unwelcome because of their attitude and demeanor toward me. They were of Indian or Middle Eastern descent and I myself being a fellow minority Asian, thought that I could at least be treated with some level of respect. Instead, they always let the other Caucasian customers have priority and were extremely amicable to them whilst treating me with complete disregard. Which is probably why I ended I paid staying there over an hour for a simple exchange. I really hope that the management here is able to work on their employee training.

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Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

How to file a complaint about Dillard's?

Here is a comprehensive guide on how to file a complaint or review about Dillard's on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dillard's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dillard's. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dillard's on ComplaintsBoard.com.

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Contact Dillard's customer service

Phone numbers

+1 (817) 831-5482 +1 (800) 643-8274 More phone numbers

Website

www.dillards.com

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Use this comments board to leave complaints and reviews about Dillard's. Discuss the issues you have had with Dillard's and work with their customer service team to find a resolution.