Digital Wave Ltd. (GB)dvdvideosoft free studio

One year ago I bought an unlimited licence covering the complete SW suite (order dated 8/20/2018 4:05:59 PM . Order reference number: ch_1D1Ex8KR7M0SMd9vAWh6r4He).
Just activated the Youtube downloader app. till last Sep 15th, as I tried to activate video converter app. by using key DVD provided. The key did not work and I asked for company support (request #186084). The following mail exchange has not led to any solution and company support have invariably provided same answer: TRY TO ACTIVATE KEY AGAIN, WE MADE A RELINK.
Obviously, the key does not work other than for Youtube downloader.
Moreover the web site does not provide any reference to file official claims and the support is quite a rubber wall.
This to try and get a solution (a new working key?). In the negative, behind sharing my frustration and warn all customer about the lack of reliability of Digital Wave Ltd., that would be a fraud and should be reported to any relevant authority.

Oct 07, 2019

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