Digital River
reviews and complaints

I just noticed that a deduction is being processed from my St George account of $89.95

I did not order nor authorise this deduction and request an immediate refund.

I also wish to be deleted off your address or customer list please.

This was automatically taken from the account on the 01 Jan 2022
Number on bank statement is 3005447
Digital River co clare?
PLEASE RESPOND
[protected]@bigpond.com

di de baja ese antivirus hace mucho tiempo y ellos me cobraron 42y 30 dolares el 2 de nov.quiero que me devuelvan mi dinero. dri*spyhunter .transaction id 177425437t051231- y -5rp382257u328242f---invoice id-[protected]-y- [protected]

I placed an order with PayPal on June 15 and got the same charge to Digital River, which I did not place, of $89.99 on June 15, 2021. I would like these charges reversed please and notify me at [protected]@sbcglobal.net. Transaction ID 6Le591863K9247831. Invoice [protected].

Money was taken out of my PayPal of which I cancelled for avg [protected]@digitalriver.com Because I was off with covid I couldn't afford it and it went ahead on 30th April this year. I have tried to contact them but have been unable to get hold of them my bank will raise the issue if I don't get a response please help me I will appreciate it

On 20 March, I was charged £49.99 for a subscription renewal (via PayPal) without my consent - Transaction ID. 6E213989L3101330A. I would like a refund and to have my payment details removed from their database.

Kind regards,

Keith Harding

I've had Kaspersky security for quite some time. This year the renewal was charged to me, without my OK or knowledge, 2 times. Once for $81.72 & again for $98.07.
Neither Digital River or Kaspersky's phone # was listed on anything. I had to go online to get a phone #. Then I was told to call back in an hour or so because their computer system was down. That gives me a lot of confidence since this co is supposed to be our internet security co!
I am not happy and want a refund of both $81.72 & $98.07. I don't want your services anymore.

I ordered ans paid £49.99 for this item on 24 Nov 2020 which wa suoosed to beI am awaiting delivery of the article wheich was supposeed to be sent express. It has not arrived !

On monday 23/04/2020 my Paypal account has been charged twice with the same amount by seller DRI*AVAST Software Digital River Ireland, Ltd.

Invoice [protected] for an amount of 59, 99 Eur
and
Invoice [protected] for an amount of 59, 99 Eur

Not understanding where these amount came from and for what service I have to pay for, have been checking my mails, spam, deleted items, my Paypal activities, Avast products, etc...

I have never received any order confirmation nor invoice for these Software products. Even when entering the order numbers on their website to retrieve the password to be able to chase a copy of the invoices, no mail arrives in my inbox nor spam, nowhere.

So I cannot cancel the order nor subscription nor any automatic renewal. Normally I should be adviced when a software product comes to its end term as I ticked it 'on' in my account.

Searching for help through their customer service results in no reply.
While my Paypal account has been billed already. Paypal doesn't intervene and says that I have to pay them and file a claim/complaint @ DRI*AVAST Software Digital River Ireland, Ltd. and ask for a refund.

This is all very confusing as I don't know what to do. They keep billing me for something which I don't know how to cancel or for what I'm paying for.

I have spent so much time trying to find the information, to contact Paypal, Avast etc... but no customer service is available by phone during the Covid-19 restrictions and writing results in more frustration and no answers.

I just want to cancel all the active ongoing software products immediately and see if a refund is possible or at least know for what I have to pay for.

Has anyone had a similar experience to mine or could give me some advice to solve this please? Much appreciated!

Best regards
Sofie

Transaction ID: 7XP98934CSO43535E
Invoice [protected]
Payment made £59.99
Date 24/12/19
I instructed you that I no longer required Avast security December 2018 yet you have taken funds out of my account 2019.
You withdrew funds from PayPal who closed my account 18/11/19 so I will take issue with them after you have dealt with my complaint.
I need a refund and an assurance that this will not happen again.
Yours sincerely
J Adams

For the second year in a row I have had $109.95 debited to my Westpac credit card (xxxx xxxx xx48 4798) and I do not know what this is for. It is possible it's for an AVG subscription but I haven't been involved with this organisation for a number of years. I would very much like this amount to be credited back to my card and this annual fee or subscription cancelled. I complained about this last year and was told it would be sorted. It hasn't been.
Thanking you.
John Dodgson

You have withdrawn £39.95 from my bank account with the coop bank even though I did not authorise this payement and months ago I informed avg technologies that I no longer used this software and did not want to renew my subscription. I also told my bank to put a block on any demands from avg which they have done. I am a pensioner age 70 living on a national pension one of the reasons I cancelled this agreement and deleted avg tune up from my computer was the cost I have complained to my bank and will complain to the local goverment office that deals with this type of thing on the ground that your taking of this money without my authorisation or consent has and will cause me hardship financial an otherwise as I am in poor health and you have left me £50 to last till the middle of next week. I require that you return my money as soon as possible. B coathupe

28th August 2019 Digital River Ireland, SYDNEY debited $66.99 AUD from my account even though I had made no purchases through them- The description in my account was miscellaneous - go figure I have posted contact details for Digital River Ireland t for people like myself having difficulty in contacting them
The Seller, Data Controller and Entity Responsible for the Content of this Site is
https://store.digitalriver.com/store?Action=D ... onal%2C+S.a.r.l.

Seller: Digital River International, S.a.r.l.
Company Number: 406071
Registered Office: Unit 153, Shannon Free Zone West
Shannon, Co. Clare, IRELAND
+ 353 61 230 000 phone
+ 353 61 230 001 fax
enquiriesemea@digitalriver.com
VAT Number: IE6426071C
Managing Director: Margaret McMahon
KT Schmidt
Publication Director: General Manager, Digital River Ireland Ltd.
Company Hosting Site: Digital River Ireland Ltd
Company Number: 406071
Registered Office: Unit 153, Shannon Free Zone West
Shannon, Co. Clare, IRELAND
+ 353 61 230 000 phone
+ 353 61 230 001 fax
enquiriesemea@digitalriver.com
VAT Number: IE6426071C
Managing Director: Margaret McMahon
KT Schmidt
The Online Dispute Resolution Platform provided by the EU ("ODR-Platform") is accessible via the following link: http://ec.europa.eu/consumers/odr.

$79.99 was taken from my credit card on the 26-7-19 without my permission. i have not purchased anything this week. plus there is no sign on the bank statement of who the money was for?meaning that no other company was named like before when i have bought something Avast or Kaspersky.
and if you think this is too short and won't get resolved then that is an admission the theft which has happened.

On 7/22/2019, I was charged for this antivirus product, which I have never even heard of! The amount came directly from my Pay Pal account, who denied my claim, saying I HAD authorized it! I am now getting ready to fight that. I want my money back!

(When I came across this site of complaints about this company, I was both surprised, but then not so much. I'm sorry this has happened to so many. )

These people are fraudulent and I don't know how they are getting away with it. And I agree with others who said they are practically unable to contact these people!

Becky P

Tengo una cantidad no autorizada de $ 33.07 de Paypal en mi tarjeta Mastercard. No he comprado nada de su compañía y no necesito seguridad de Internet que es lo que se refiere. Necesito que la cantidad sea revertida de nuevo en mi cuenta, por favor,
PAYPAL *DIGITALRIVELUX
fecha de operacion 12-07-2019
fecha de presentacion 13-07-2019
No tengo idea por que debitaron sin autorizacion

I am constantly having to follow up weird deductions from my visa account. This is just another deduction I have found that I know nothing about.
I have no idea what your company does and I can find no reason why you would debit my account. I am requesting that the money be returned to my account. I am an age pensioner and cannot afford to lose that amount of money from my account. I am at a stage where I do not use my computer much because of the the times this sort of thing happens.

Hi,
I appreciate this is a small amount of money but I would very much like it refunded.

I bought an item of computer software from yesterday via Paypal. I authorised one payment to the company, but Digital River Ireland, Ltd. illegally took a second payment of $23.99 from my debit card via Paypal shortly afterwards.

The Paypal transaction details are:
8 Jun 2019 20:43:52 BST
Transaction ID: 1DU718809D478013G

If the money is refunded via Paypal, it needs to be through the Issue a Refund section.
I hope you're able to help.

Kind regards,
Helen Poskitt ([protected]@hotmail.com)

It is almost impossible to even get hold of anyone at this company. I canceled my subscription with AVG / AVAST weeks ago and still, this morning £49.99 has been taken out of my account. I would appreciate an instant refund for this, I have had to change my card and everything so it doesn't happen again. I work my [censored] off for my money and don't appreciate it being taken out of my account without my authorization. Please fix this asap as I need that money.