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2.8 194 Reviews

Digital River Complaints Summary

87 Resolved
107 Unresolved
Our verdict: Dealing with Digital River, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Digital River reviews & complaints 194

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11:20 am EDT
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Digital River non delivery - bad customer service

I purchased a downloadable video game through digital river (Company Of Heroes). They charged me for the game and let me download and install it on my computer but the serial number they provided did not work. They have no phone number that I can find and advise that it will take 48 hours to respond to any support emails.

I sent an email and two days later got the following response:

Dear xxxxx xxxxxx,

Thank you for contacting the THQ Store.

I apologize for any inconvenience, however, we are currently unable to
issue an unlock code for your purchase. We are forwarding this issue to
our development team in order to resolve the issue. We will contact you
as soon as we have a valid unlock code for your game.

Sincerely,
Chad H.
THQ Store
Customer Service
[protected]@digitalriver.com

I still have no 'unlock code' and they still have my money, and I am still waiting (another two days) for a followup response. I see many complaints against this company - DO NOT PURCHASE THROUGH DIGITAL RIVER - if you are a vendor - DO NOT CONTRACT WITH DIGITAL RIVER TO PROVIDE DRM FOR YOUR PRODUCT - They are a disorganized and incompetent organization and possibly criminal.

Read full review of Digital River and 5 comments
Update by sholome
Dec 16, 2009 9:10 am EST

Digital River did eventually make good on the purchase. It took approximately one week but it all got straightened out and they offered a full refund of my money in addition to letting me keep the product.

I believe they have a staff of people doing their best but some major management and process changes need to be made. If you can get someone to call you they will resolve the issue but be prepared to wait days and keep escalating the problem until that happens.

I actually got a call after posting my complaint. They apparently monitor this board and probably others.

Again I must be fair and say that the people that contacted me certainly did their best to resolve the issue working with whatever tools they had at their disposal. But the company appears to be completely overwhelmed and with insufficient staff and processes to conduct business in a minimally acceptable manner.

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Reviewer92763
,
Sep 03, 2015 4:19 am EDT

This company, which I have never had any dealings with, has made an unauthorized withdrawal of $79.99 form my bank account for computer software that I did not order. I have NEVER ordered computer software from them. What the heck is this?!?!

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Bobbleh
Islamorada, US
Jan 30, 2010 7:47 pm EST

Also to clarify, it is not my fault the agents are underpaid and overworked, and if you feel that way stop working for a company who defrauds paying customers. I had no problem personally with anyone until someone questioned my ability to see as if that was the problem I couldn't get the product to work. The reason I couldn't get their product to work is because they are overly concerned with the security of the product, and not concerned at all about the happiness of their customers. I am sorry for those that are overworked, and I am sure working for the company that you do, you are bound to take a lot of abuse. This is something you should have been prepared for beforehand, no? If I take a job somewhere, I know who I am working for and what I am going to be doing. The gentlemans attitude towards nothing for good customers is clearly the same attitude Digital River has towards it's paying customers. It's called contempt. It has no place in business, and in my belief, has no place in society. Don't support scam artists. Joel Ronning is the next Bernie Madoff.

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Bobbleh
Islamorada, US
Jan 30, 2010 7:38 pm EST

Digital River sold me a game. I was not given an unlock key. After searching for two hours, I found a contact number. I was sent a unlock key which did not work. I called the next day, and was told I would have to download it again and was given another unlock key. I did so, and the unlock key did not work again. Upon calling again, I was told I must have a problem with my eyesight. Seriously. I was instantly dropped down to third grade again and felt as if I was the cause of the problem. I went online to look for help. I found numerous complaints along the same line. I began to feel as if I was scammed. I called again and threatened to complain to the better business bureau and the district attorney for Minnesota and was finally given a refund, after the man I talked to spoke with his supervisor. After all this, instead of an apology, I was threatened with a 100000 dollar penalty if I did not delete the program which never worked, and honestly, I wish I would have never downloaded. This is a clear cut scam, and I will never support any company which does business with digital river.
I am looking online now to spread the word, and also learning for myself who these companies are, as I will not be buying anything online from any of them. I suggest you all do the same. If the above comment does not explain everything, read again and question"does it all sound like lame excuses for a bad business?" It did to me. I cannot believe this is allowed to go on. Let your dollars speak for you. Never support Digital River.

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CongoNatty
Victoria, CA
Dec 16, 2009 12:03 am EST

I am getting screwed by Digital river.

Bought the product using paypal, download was available immediately. (First red flag)
They product asks for an unlock code. There is no unlock code provided, just an array of other 'code' none called unlock.
Call them up to ask for it. They tell me i have exceeded the number of downloads but theyll reset it for me. (Dld it once). Then provide me with an email, called 'unlock code'.
Again there is no unlock code given.

I am being web-mugged.
I will not let it end like this. mother###ers.

J
J
just a good sheperd
Gilroy, US
Oct 29, 2009 12:57 am EDT

Well just for clarification, Digital River, is not the one who sell this products (as all of you keeps on insisting that they are the one!) actually, they are just an e-commerce company who supports the online store for almost 44, 000 different companies, manufacturer's and vendors all over the world! can you imagine those numbers! still can't get enough idea from this you stupid nothing for good people which the only thing knew to do is to complain and whine without even knowing what they were saying. (such a ###ic attitude!) Digital River are not the one who make the rules or decide over a purchase, they were just following what the vendor or the merchants told them to do. And c'mon, the vendors and the merchants are the one who get away without any problems, and the DR's agents are being blamed for something that they are doing the bext that they can just for the good of the customer and taking the vendors away from trouble~!~! and the worst thing is, those agents are being underpaid, force to work overtime! not being paid for those mandatory overtime and poorly trained by the management (and also the vendors and merchant's fault since they were not providing enough information about there procedure whos just taking the liberty that they are getting for granted!) Just heres the bottom line, when you call Digital River, expect that they may be insufficient to assist you right away, but rest assured that all of them are doing the best that they can to getall the information that they need just to give you all the information that your askiing from them and they are doing eveything to satisfy you! and by the way, they were also being forced by the vendors to lower down their AHT (average holding time) for 5 minutes a call! which is totally impossible to do, well i knew you already know the reason why its impossible, because you customer just take for granted every rightrs that you have, but how about the rights of those poor agents that your shouting, cursing, telling them that they were stupid, not enough for you, not good enough for you, hense your not even trying to consider what they were saying, your just keeping what you want to know, and when they say something that you don't like to hear eventhough its totally true that its your fault as well, your just gonna tell them "Are you a ###ing indian? i cant understand a single word that you said!" (by the way all the calls is being recorded so when you complain about an agent who doest speaks well using the English language, they will investigate about that, and God knows they were talking in a very fluent ENglish that even a deaf person will understand what they were saying!) you just keep on telling this complains and keep on insisting that they were the bad guys, but look at yourself on the mirror dudes, you were just describing and insulting your own selves!

ComplaintsBoard
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11:21 pm EDT
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Digital River unathorized debit of checking acct.

I have no idea where this charge came from. I called my bank and they told me this company originally tried to deduct $328.00 from my account when that amount would not clear they tried for half that amount and was successfull. I suspect this has something to do with a $1.00 charge from itunes which charged $1.00 immediately before this charge. I have had no businee with Itunes since I am not subscribed to their service or do I have itune equipment. Companies usually charge the $1.00 to verify your account before they debit a larger amount; thats why I suspect someone at itunes made this unathorized debit to my checking account. If you further info. please call anytime at: [protected]

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bobtheman
, US
Sep 14, 2009 11:27 pm EDT

Nobody from iTunes charged your card. Do you even know what iTunes is? A.) You don't "subscribe" to it. B.) You don't need "equipment' for it. The charge you had after it has nothing to do with iTunes or Apple. Instead your card was probably compromised and someone probably is attempting to buy things with your card. You may want to report your card as compromised to your bank instead of posting silly things to a complaint Web site.

ComplaintsBoard
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5:31 pm EDT
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Digital River they took money from my credit card without to receive something, no order, copy in my email:nothing!

I wanted to receive the activation code for kaspersky mobile security installed on my Nokia in trial mode. The billing is made on the kasperskys site by this... partner (?) digitalriver.com a company from Ireland (?+353...). They did not send me nothing, not even the billing order into my email as is usual with other sites when somebody wants to buy something online. I saw I was charged 30 USD from my credit card and my bank told me they saw the name of this digital... company who took the money but until now, after almost 1 day, they did not send me anything! Unfortunately I did not write the number of the order thinking it must be an instant process normaly and to send it to my email. Now, all the complains of me to kaspersky company- they told to ask digitalriver and gave me their phone (!) like I am responsible and I must make more bills now and to call! The other, digitalriver, sent me and email where they told I must wait their order to see my situation... How nice, to pay for something, to take my money and to wait now for I dont know something now in the air!... Very unserious, unclear, I started now to change my oppinion even about well known kaspersky if they have this kind of... collaborators

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Plan Omwamba John Kebari
, US
Oct 14, 2017 5:09 pm EDT

How did you get around this matter? I find myself in the same predicament. I bought Kaspersky and they gave me nothing to refer to...

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Ausmerican
, US
Mar 23, 2016 12:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to renew my Kaspersky last week. Thankfully, the bank saw some suspicious behavior and declined the payment. Somehow, while Kaspersky was trying to receive my payment, this Digital River, Irish Company was trying to snag $35.00 at the same time. They are hackers!

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2:26 pm EDT
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Digital River illegal withdraw from my checking acct

I have no idea who/
what this company is or does. They have taken $ out of my checking acct that was NOT authorized. This is illegal & I plan on pressing charges.

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cajunflavor
Breaux Bridge, US
Oct 28, 2009 12:36 pm EDT
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Just got hit for $197.00 from company in UK, dba, Dri*DigitalRiver.com . Called bank and found out other customers at bank also complained of fraud charges from same company. bank was not aware of how or what this company is doing. Mainly by phishing appears to be the way they conduct business. had to freeze my account, cancel my cards, move my money to a savings and have now requested an audit of my account for prior charges we could not account for.

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7:12 pm EDT
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Digital River charges on my debit card no authorized

checking my debit account noticed a debit from a DriDigitalRiver- and or www.myord.comm for 109.98. I do not know how or where they managed to get my account number and charge my account, I do not even know what supposedly they charged me for?
Something needs done to stop these thieves from accessing accounts and deducting monies from someone who did not authorize it. I am a elderly man on a fixed income and this is wrong for them to do this. Someone needs to find out how this is done and STOP IT!

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5:03 pm EDT
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Digital River what is this? y'all have norton. I don't.

Looking at all of your complaints on this charge it appears that this is connected to Norton users. I don't use Norton. I use CA.

Not nice having odd anonyninja charges plugged into your account. Funny they have access to my account, but I have no idea who they are. Only information on my acct is DRI*DIGITALRIVER.C WWW.MYORD.COMMNUS. Bank couldn't tell me anything right off hand, and I have to wait to contest the charge until it clears.

Shouldn't somebody be getting arrested for this?

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twatson06
Corsicana, US
Sep 14, 2009 1:13 pm EDT

The same thing has happened to me? How did yours turn out? Please let me know! My bank says they can't do anything about it until it clears! I should be able to stop any charge on my account!

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biker612006
fort caampbell, US
Sep 08, 2009 1:28 pm EDT

yes i got charged for sumthing i dont know wat it is, this was the website it gave me.
i jus want my money refunded back to me.
$74.99

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10:44 am EDT
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Digital River inquiry about purevideo

My hard drive crashed recently, and I have been slowly rebuilding roughly 300GB of information I lost. One of the applications that was lost in this was Nvidia's purevideo. I also lost all of my emails. So I thought I would try nvidia's tech support to try and get it back. Little did I know that they've outsourced to Digital River, a very large download-on-demand company that does business with Microsoft, Nvidia, etc.

Here is what has transpired between us for the last 2 weeks. Start at the bottom and work your way up for the order of events (deleted personal information)

Dear (guy),

Thank you for choosing NVIDIA Store.

We apologize for the confusion about the last email you received. Please
double click on the link below further assistance with the product you
purchased.

Our contact information has changed. If you require the assistance of
our Customer Support Team representatives, please visit our Customer
Support at:

http://www.norton.com/cs
or
Europe: http://www.symantecstore.com/eu/cs
Norway: http://www.symantec.com/region/no/te...t_options.html

Finland: http://www.symantec.com/region/fi/te...t_options.html

Denmark: http://www.symantec.com/region/dk/te...t_options.html

Sweden: http://www.symantec.com/region/se/te...t_options.html

or
APAC Region/Australia/New Zealand: http://www.symantec.com/region/reg_a.../consumer.html

Here, you can request information regarding the following:
- Download a digital order
- Check the shipping status of a physical order
- View and print an invoice
- Questions on installation
- Errors in software
- Help with features
- Updates, new drivers
- Subscription issues
- General questions regarding the product

Thank you for contacting the NVIDIA Store.

Sincerely,
Rossa M.
NVIDIA Store
[protected]@store.nvidia.com
http://www.symantecstore.com/global
Email ID: [protected]

Original Message Follows: ------------------------
Electronic Arts?!?! I sent this about Nvidia's purevideo application
that I downloaded from www.nvidia.com! How did you come up with
Electronic Arts? Look it up again. I know you've got the information in
your database that I DID purchase and download one of Nvidia's
Purevideo applications. I paid between $20-30 for the application, and I
demand that I get the original download information from that purchase.
If you need a credit card number OR any information corresponding to the
purchase, I'll be happy to oblige. However, sending me an email that you
don't handle customer service for a company that I didn't mention
ANYWHERE in my email is unacceptable.

Either try again, or I will be corresponding with nvidia directly about
this issue.

-(guy)

On Wed Aug 12 17:14, NVIDIA Service sent:

Dear (guy),

Thank you for contacting Digital River.

Unfortunately, we do not handle customer service for Electronic Arts.
Please return to their website for their contact information so you may
inquire about the product.

Web: http://support.ea.com

We apologize for the inconvenience.

Sincerely,
Manuel T.
Customer Service
Digital River, Inc.
Email ID: [protected]

Original Message Follows:
------------------------
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.

Selected Reasons: DownloadQuestion - LostOrder
Shopper Email: deleted
Shopper Comments: I tried to look up my download of the nvidia DVD
codec, and I couldn't find it. I also tried using my old email address
(deleted) and that doesn't work either. I need help. I
know I purchased the software, but I do not have what I need to
redownload it (My Hard drive crashed, so I lost all my emails, including
the one confirming my order.) If you need the credit card number, I may
still have it (old debit card that's been replaced recently) Please
help.

If an associated requisition exists, the following fields were
completed.
Order ID:
Order Date:
Site ID:
Site Name:
Shopper Name:

Order Summary:

Sincerely,
Digital River

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12:56 pm EDT
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Digital River [protected] credit card charge

I am in the same boat. This compony has charged my account $68. 99. I also ordered from norton anti viris, and some how am being charged from dri*digitalriver.com. The down fall is unless i cancel my card number they can take any thing they choose. Im working with my credit card compony to have the funds put back. But really not sure it will happen. So in the mean time i'm out $68. 99. And for what ? Debbie

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5:46 pm EDT
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Digital River unauthorized charge

I was charged twice for a renewal for norton antivirus. once for a manual renewal and again from dri*digitalriver.com www.myord.commn for which I did not ask. these charges would have gone unnoticed for awhile if I had not immediately checked my account online and found the 2 charges deducted at exactly the same time on the same day.

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BernMelton
Maple Heights, US
Aug 17, 2009 10:36 am EDT

I HAVE NO IDEA WHAT THIS $74.99 CHARGE IS FOR - BUT I WANT IT RETURNED

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8:20 pm EDT
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Digital River fraudulent company and charges

Stay away from Digital River. They are a front for some very seedy ECommerce Web Site Frauds, Scams and people who sell fraudulent or non existing goods.

I purchased a anti malware remover online for $47.00 and got a Photo with icons I can click on that redirected me to another site. The next week I was charged $47.00 a 2nd time, without my consent.
You can not even complain. There Contact Us Page, is a no service scam.

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3:41 pm EDT
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Digital River fraud

This company is associated with many other shells that work hard to steal your money This company is another front for PCDOCTOR SWREG
some numbers to get into them
[protected]
[protected]

Thes seems to be over 15 various companies all linked together check out the addresses

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just a good sheperd
Gilroy, US
Oct 29, 2009 1:09 am EDT

Well just for clarification, Digital River, is not the one who sell this products (as all of you keeps on insisting that they are the one!) actually, they are just an e-commerce company who supports the online store for almost 44, 000 different companies, manufacturer's and vendors all over the world! can you imagine those numbers! still can't get enough idea from this you stupid nothing for good people which the only thing knew to do is to complain and whine without even knowing what they were saying. (such a ###ic attitude!) Digital River are not the one who make the rules or decide over a purchase, they were just following what the vendor or the merchants told them to do. And c'mon, the vendors and the merchants are the one who get away without any problems, and the DR's agents are being blamed for something that they are doing the bext that they can just for the good of the customer and taking the vendors away from trouble~!~! and the worst thing is, those agents are being underpaid, force to work overtime! not being paid for those mandatory overtime and poorly trained by the management (and also the vendors and merchant's fault since they were not providing enough information about there procedure whos just taking the liberty that they are getting for granted!) Just heres the bottom line, when you call Digital River, expect that they may be insufficient to assist you right away, but rest assured that all of them are doing the best that they can to getall the information that they need just to give you all the information that your askiing from them and they are doing eveything to satisfy you! and by the way, they were also being forced by the vendors to lower down their AHT (average holding time) for 5 minutes a call! which is totally impossible to do, well i knew you already know the reason why its impossible, because you customer just take for granted every rightrs that you have, but how about the rights of those poor agents that your shouting, cursing, telling them that they were stupid, not enough for you, not good enough for you, hense your not even trying to consider what they were saying, your just keeping what you want to know, and when they say something that you don't like to hear eventhough its totally true that its your fault as well, your just gonna tell them "Are you a ###ing indian? i cant understand a single word that you said!" (by the way all the calls is being recorded so when you complain about an agent who doest speaks well using the English language, they will investigate about that, and God knows they were talking in a very fluent ENglish that even a deaf person will understand what they were saying!) you just keep on telling this complains and keep on insisting that they were the bad guys, but look at yourself on the mirror dudes, you were just describing and insulting your own selves!

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2:44 pm EDT
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Digital River stolen cedit card informaton

On July 9, 2009 I found 3 separate charges pending on my bank account totaling $ 145.97 from DRI DigitalRiver.com. The charges are not mine as I had never heard of DigitalRiver until that day. I have had to go to the time and expense of closing my account and waiting for all new checks. Meanwhile, my business is at a "paper standstill". Businesses suffer when we can not smoothly accomidate the customers wants and needs. I went to their website and see that only the last 5 credit card digits are needed to make a purchase. They are courting disaster for not making their purchasing requirements more stringent.

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Shannon F
, US
Apr 26, 2011 11:33 am EDT

Each state has an on-line fraud department that will get results from third party billing companies. I've used ours three times and always get my money back.

I purchased Micro Trend Internet Security on-line 6 months ago. Recently I received an email stating BitDefender supposedly ordered a year ago was renewing, then an email stating this order was cancelled. We had never ordered BitDefender.
$49.95 was taken from our bank account without our authorization, in fact I had went to the source of the emails URL, Digital River, and entered a customer service request not to renew the product, explaining we did not order or use this product.
After four phone calls to Digital River, the on-line billing company for BitDefender, I discovered they also bill for Trend Micro which is how they got my personal information to withdraw funds, illegally, from an account.
They stated on the phone and in email I will receive a refund, if not I stated I will file an on-line fraud complaint.
Also, if you use Qwest check the back of your bill, we discovered for six months we were being billed for an outsourced message service we had never heard from. The money was refunded in total after I called them.
They got our information when I signed up for an account on-line and a small window popped up after I entered all personal information. You could not close this window, I right clicked for a drop down menu to select close and you had no way to close the window. The pop up was from the third party message service, allowed by Qwest, stealing our information. I have since learned when this happens to select the Ctrl/W keys to close this window.
I suggest if you don't receive satisfaction from third party billers contact your state's on-line fraud department.

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bunchkie
Turtle Creek, US
Aug 30, 2009 4:50 pm EDT

There is a charge to my bank account that states that this company is who was charging it. I did not purchase anything through that company. I have never seen that site before, nor have I ever heard of it and it's very suspicious that when I try to find that company online, I get taken straight to a site that is all about how this company has done this to many other people.

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Teresa Hogue
Cane Ridge, US
May 31, 2009 10:31 pm EDT

I have a fraudulent charge of 44.95 from digitalriver.com and I have never purchased anything from these people.

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E
eli n cundiff
,
Oct 29, 2008 12:43 am EDT

Why has my account been charged $49.99?

I did not authorize such a charge, and I have no business with you people.

J
J
JM
,
Sep 17, 2008 8:36 pm EDT

I was charged a fraudulent fee of $35.95 because there was an "auto-renew" on my computer's trend micro anti-virus software. I called: [protected] and had the customer service representative cancel this auto renew option and refund my money!

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Kathleen Turco
, US
Jan 20, 2013 6:04 pm EST

Went to purchase Microsoft Office 2010 via DRI*Microsoft. Paid for software but never received it.

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Shrsilv1
Oldfort, US
Sep 17, 2009 12:13 am EDT

I ordered the Home Edition of Microsoft Office for my Mac from Microsoft. The name shown on my bank statement is DRI Digital River. It is a legit debit, but I will watch my statements closely for other charges. Thanks everyone for the heads up on this company.

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1:56 pm EDT
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Digital River not auth.

28988 dda1 preauth 028987 dri*digitalriver.com www.myord.commn 44.95 128.42

This company placed this charge on my account.
I want it removed.

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Kenneth Williams
, US
Jun 28, 2010 11:56 am EDT

What is the name of this company, because it placed a charged on my account and I want it removed. I also want to know how you got into my account ?

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Digital River fraudulent charges

I was just charged 3 times for something i did not purchase. I am using what is supposed to be a secure line. I was using a greendot visa credit / debit card. Green dot knows nothing (So they say) this is down right fraud and i will be reporting it to the fbi computer fraud unit asap. I also do not appreciate the uncooperative attitude from green dot and i will be taking this up with them at my earliest opportunity.
I usually do not take the time to report anybody for anything but this really stinks and i think anybody and everybody should be aware of what is going on with these companies. If this has happened to you please get in touch with me and let me know what your outcome was. I can be reached at ([protected]@live.com)

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6:59 am EDT
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Digital River blocking of credit card - no idea what it is

Hi,

They have blocked my card for inr 3406.44 which I dont have any idea about this. I dont have any clarity on this. could you please cancel this transaction in my account since I have not done any purchase.

I have done some online transaction for the purchase of norton symantec anti virus software which has been billed already through dri*symantec...

Then how come dri. digital river.com is blocking some money... it is unacceptable / might be a duplication...

Reverse this immediately

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11:45 pm EDT
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Digital River - $79.99 charge

I had a $79.99 charge from dri ca. comsoftware (aka dri digitial river.com) on my bank of america charge card. I called boa and disputed the charge. they immediately (while I was on the phone) called a special number for digital river — not the one on the charge statement - and they were to take off the charge within 3 business days. very fast service boa!!...

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11:03 pm EDT
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Digital River charged my debit card without my consent

I went online to view my checking account and unfortunately it has been overdrawn because of this unauthorized charge from my debit card of $29.99 from someplace called DRI*DIGITALRIVER.COM WWW.MYORD.COM...

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10:19 am EDT
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Digital River fraudulent credit card charge

On Saturday June 27, I received an email alert from Bank of America about a charge of $29.99 to my credit card, made online, by phone, or mail...
The charge was made by DRI DIGITAL.RIVER.COM. I contacted Bank of America to dispute this charge.
BEWARE of this company. Once they get your credit card information, the simply begin charging your credit card without your permission..
DRI DIGITAL RIVER did not contact in advance to inform me they would be charging my card.

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danny ray hinley
,
Dec 01, 2008 8:24 pm EST

this company charged me 29.99 and i don't even know who they are!

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ConsumerFred
, US
Aug 15, 2009 4:43 pm EDT

Digital River is a massive affiliate site. That mean they sell products for manufacturers like software vendors by signing up affiliate sites that make one or two sales a month.

They are one of the main players in the "get rich selling on the Internet" schemes and sign up hundereds of new affiliates daily. They have 75, 000 affiliates of which each one doesn't make enough to feed their dog.

As I write this there are two of those affiliates in a Google ad on this page. Norton-outlet.com and others like them have a bunch of content provided by Norton software and they have links to Digital River to do the sale. They have NO support before, during, or after the sale. The customer is then taken over by Symantec who has to support hundreds of millions of users.

Beware of buying from affiliate sites that lead to Digital River since your personal info will then be in the Digital River system and you will get very poor after sale support.

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2:31 pm EDT
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Digital River fraud

These people made a frudulent charge to my credit card-completely unauthorized to me..I have called and requested a refund! These people should be put out of business..Im my opinion it is FRAUD and THEFT! If you have had a problem with these people..please make note here...I WILL contact the authorities if I ever hear from these people again..

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triumphjetta
Bolivar, US
Oct 22, 2009 2:32 pm EDT

Checked my bank account online today to find that this company had charged my account twice for the amount of $114.82. I cannot get a copy of invoice because there is not one, nor do they have record of any email address of mine with my account number. Still, I'm hit for two times this amount plus overdraft charges at my bank. No way to contact customer service because I do not have the correct email address that was used with my account numbers.

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Deborah K. Madsen
W ashington, US
Dec 26, 2008 7:06 pm EST

I weas charged $44.95, on my checking account, on Christmas day 12-25-2008.
I don't even know any one by the name of DigitalRiver.com, plus, I didn't purchase anything on Christmas Day.
I want that charge removed
Thanks

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Ervin H.
New York, US
May 06, 2009 10:24 am EDT

DIGITALRIVER.COM

On May 5th, my account was charged $189.00
I made no such transaction with this company and have no idea what this company even sells.
I went to their website http://www.digitalriver.com and found out that they are an e-commerce site.
I called my bank claims department to dispute about the charges and they even went to the website and could not find a legal contact number to inquire about the charges made.

Aside from this website, I have other accuring and pending charges and many were made from England, especially download sites.

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Jacob Rudy
,
Sep 06, 2008 5:09 am EDT

I tried to update my Microsoft Money 2006 software by download. I received an order confirmation for $35.98 in charges. The download failed and Digital River will not allow me to re download saying I have exceeded my limit of attempts. Every time I try to contact them by the web my attempt count goes up. There does not seem to be a way to contact there customer service to resolve this.

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Annie
,
Nov 03, 2008 12:19 am EST

I have no idea who these people are. They just took $44.95 out of my account! I suspect it is Trend-Micro, but cannot be sure. I canceled them out. I do not have any accounts that allow auto-deducting from my checking account.

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psmffp
private, US
Feb 24, 2010 8:37 am EST

This morning my bank contated me regarding a $164.00 charge that was attempted three times by this company and was rejected due to possible fraud. Nothing has been ordered online for over a month and I do not have any, nor will ever setup a recurring online charge.

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Jesse2581
Oak Grove, US
Aug 20, 2009 3:19 pm EDT

there was $75 debited from my account without any authorization...i am not even sure what this was for! I would like the funds to be replaced into my account!

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pingouin
St -Placide, CA
Jun 22, 2009 8:04 pm EDT

I have a transaction of $ 80.89 that I never autorize from this website ...WE HAVE TO CONTACT AUTHORITIES THIS IS FRAUD

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barnesbuilt
Monett, US
Dec 26, 2008 7:32 pm EST

DigitalRiver is who TaxCut uses to handle paying for the tax software. I've used them for years nows. You probably used it last year and signed up to automatically recieve it again for your 2008 tax software. I saw that but clicked NO because I like to control when I purchase the TaxCut software which I will do again this year.

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7:03 pm EDT
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Digital River charged on credit card but not activated

Invoice #[protected] on June 10, 2009. Charged $54.99 on my credit card but never igven a license number so cannot activtae. All protection has expired. NO TELEPHONE number provided to talk directly to a person to activate. VERY ANGRY!

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