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Dick's Sporting Goods
Dick's Sporting Goods Customer Service Phone, Email, Contacts

Dick's Sporting Goods
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www.dickssportinggoods.com
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1.8 190 Reviews

Dick's Sporting Goods Complaints Summary

35 Resolved
143 Unresolved
Our verdict: When using services from Dick's Sporting Goods with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dick's Sporting Goods reviews & complaints 190

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J
11:11 pm EDT

Dick's Sporting Goods Hostile store manager and disgusting customer service

I purchased an inflatable air matress on 5-21.. 2 nights into a 5 night camping trip and my original one had a hole..

Ran to dicks in bend and purchased a coleman [protected].. drove 4 hour back to camp and settled in.. upon opening the matress I found it had a small 3/4 hole.

Tried to return today and was met with hostile nearly violent customer service at the dicks in Portland. They manager was hostile. Frightened my wife and child then called over another representative who was demanding and even more rude..

No option to return or exchange and we're completely the opposite of customer friendly. We were only told to call the manufacturer and it was not this issue.

I have frequented dicks most of my life and this interaction and complete lack of respect for the customer has made me never want to return.

Please contact me

Desired outcome: Refund for the defective product that left me on the ground and in the cold along with out nearly 100.00

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8:45 pm EDT

Dick's Sporting Goods Advertising sold out merchandise and won't sell it

Hello,

About 30 minutes ago, I went to the Beaver Creek Dick's Sporting Goods store in Apex, NC, with the objective to purchase an Olympic barbell and weight set. I found the set that I really wanted and I asked for an associate to help me load it. He told me that the display set was the only one available, so he proceeded to load it all into my shopping cart. The brand name escapes me right now, but it cost $299 (silver barbell and silver weights) and it was a great price!

Once everything was loaded, I pushed the cart to the register and a very friendly associate, Izzy, greeted me and proceeded to check me out. Another associate, a tall, big, red headed guy with a beard, told me that they can't sell it to me, because it's a display item and they are not allowed to sell display items. He then looked in his device for alternatives and he found another set, however, this other set was $399. So he offered to sell me the more expensive set and take 10% off for the inconvenience. I told him that for the inconvenience, I would take the more expensive set for the price of the set that I wanted to buy in the first place, he said that he can't do that. He then checked to see if any other store had it and no other store had it.

If this store and no other store nearby is selling this product:

1) Why are you still displaying it?

2) Why not just sell the display item to a paying customer?

Additionally, this store is displaying really nice Nike t-shirts that are no longer in stock and will no longer be in stock. Why is this store displaying them?

I am not sure if this is Dick's Sporting Goods policy (it probably is), but your staff at the Beaver Creek store let a paying customer walk away, because of an arbitrary/goofy policy. Maybe $299 is pocket change to Dick's Sporting Goods and you don't care, but it shows lack of customer support and lack of common sense that your stores won't sell something that is on display and not available for sale anywhere else. In this day and age, where online stores are doing very well, it would behoove Dick's Sporting Goods to be a little more customer-friendly and savvy.

I will appreciate a call back (I doubt anybody will call, but it's worth a shot):

Mauricio Berdugo

Desired outcome: I would like a sincere apology for the wasted time at your store; but I would like to give you guys a second chance...please allow that store to sell it to me, at a 10% discount for the inconvenience. The price posted sale price was $299.

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12:32 pm EDT
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Dick's Sporting Goods Nike women's air vapormax 2021 flyknit shoes

I purchased from Dick's a pair of Nike Women's Air VaporMax 2021 FlyKnit Shoes on 12/9/21 and gave them to my daughter for Christmas. She is a college student and essentially has only worn the shoes back and forth to class. She has separate tennis shoes she uses for working out and running. After 2 months a chunk of the sole fell off. She has just returned from school, and I have pictures of the poor sole of the one shoe. Nike.com will not replace the shoes since we did not buy them directly from Nike. I've had countless numbers of Nike shoes in the past and have never experienced this poor workmanship before. Wondering if it is possible to get a replacement pair from Dick's? Thank you kindly. Jenny Houglum [protected] [protected]@yahoo.com

Desired outcome: Replacement pair of shoes

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11:15 pm EDT

Dick's Sporting Goods Customer service

To Whom it May Concern,

Hello, I visited the West Covina Dick's Sporting Goods this afternoon, what a grand and beautiful store. I usually shop at Big 5 but I thought I would take a look at the brands and compare prices at Dick's. Upon finding the item that I was looking for I proceeded to the check out line where there were two cashiers working one male and a female. Unfortunately, I did not get the cashiers names. There appeared to be a third worker (Kayla) who was aiding the two employees handling the registers. As my turn approached the male cashier signed out and left. The other cashier continued assisting the customer at her register. I waited for about 5 minutes as three employees walked by without attention to the line that was forming.

Eventually, Kayla open a register and called me to check out my purchases. She greeted me and I thanked her for opening a register to help me. Her attention was quickly interrupted by a customer from behind who had an item on hold and was inquiring to obtain it and proceeded to inquire on additional information, which she entertained while I continued to wait to check out. At this point I waited 5 minutes in line and additional 3 minutes or so while she assisted this return customer.

Upon arrival to the store when I asked an associate in an orange shirt to aid me, she referred me to the check out line to have my question answered, which had at least a dozen people in queue. I chose to wait until I checked out with my purchase, and here I am with my check out and concerns and my service is interrupted. She apologized and continued to help me. I said, no problem.

The other cashiers customer completed her purchase and began to exit the store. The metal detector sounded and now Kayla again stops her service with me and proceeds to aid the customer who just completed purchase. Kayla made an attempt to quickly resolve the problem but unfortunately it wasn't solved. At this point I asked Kayla to complete my transaction before another interruption and she explained to me that it was her job to assist the other cashier as she was more experienced. Now I am patiently waiting and additional 3 minutes to figure out which product is triggering the detector. While she attempts to multitask and check me out while digging through the other customers bag looking for the metal trigger.

The problem appeared to be that the original cashier failed to remove a metal trigger from some item. I explained to Kayla that I would appreciate if she would complete my transaction as I only had two items and I had been waited quite a bit now, (almost 10 minutes at this point). She argued that she was more experienced and she needed to make sure that the other customer was properly cared for before leaving the store.

I asked her if it wasn't possible for the original cashier to remedy the problem. She continue to defend that the original cashier was not capable of handling that type of problem and again, she was more experienced to remove a metal trigger. I also suggested since I was still a paying customer that perhaps the other customer could have waited a moment for my transaction to be completed. She agreed that could have been an option. At this point, I was frustrated and left with the receipt and my goods.

Unfortunately, there was a missed opportunity for the original cashier to solve her own problem and grow with that experience. I felt like an unvalued customer, not once but four times as I was put off upon entrance and then three more times by the need to address other peoples inquires and needs before mine, as the paying customer.

In hindsight, I should have left the store at the counter and walked over to Big 5 and give them my business where the customer service and attention is always excellent.

With all due respect, and I may be wrong, but from a business perspective, in this moment, I believe the paying customer would have priority over one who has completed transaction. As a representative of Dick's Sporting Goods, Kayla basically told me I don't matter as a current and potentially future customer and justifying her actions is another way of arguing with the customer, which is poor practice. The customer is not always right, but in this case I exercised great patience and calmly requested what I believed to be fair of a customer already waiting 10 minutes for service.

Honestly, I don't know if I will return to the West Covina store for purchase or any Dick's Sporting Goods Stores in the future or recommend Dick's to my friends and family.

Disappointed~

Ingrid Hyross

P.S. Receipt Info. 5/6/22 at 5:40p Associate Kayla

S-00921 R-42 T-1230 A-0592578 SALE

Desired outcome: I would like a response and follow up and a reason why I should continue to be a future customer and recommend this company to friends and family instead of Big 5 or Amazon. Compensation for my patience and time would be appreciated.

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10:08 am EDT
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Dick's Sporting Goods Optic mounting service

Field and Stream branch in Dickson City, PA. Purchased a Vortex Crossfire II in December (12/11/21) and had returned multiple times after throughout December, January, and even called in February about bringing my rifle in to get the optic mounted and balanced. 2 separate times I came to the store with my rifle. 6.5 grendel in an AR platform. Bolt and charge handle were removed for courtesy and ease of clearing rifle for the door associates. No issues other than the gun clerks turning me away because they don't have the time or manpower to mount the scope. I tried again in March and I was turned away at the main entrance because I had an "assault rifle" and I was denied the ability to talk to a manager or the person who TOLD me I can bring my AR in to get the scope mounted. I stood there and demanded a supervisor because the gun clerks told me they WILL mount it. The purchase is now past 90 days and cannot be returned. I tried contacting vortex but it got me nowhere. I want a refund because what is the point having this optic if it is not properly mounted, balanced, and torqued. I'll purchase elsewhere and have them mount it.

Desired outcome: Return of product and refunded full amount

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4:46 pm EDT

Dick's Sporting Goods Customer service inside store

Rude customer service! I have never had a good experience in Dicks store. I will make certain I NEVER go into one of these again or buy online. There are too many other places that will take my money. I just want average but friendly service really but it is too much too ask. Today was no exception as I asked for a backpack. After a terrible exchange of words with a young female employee I left the store. She was passive aggressive and confrontational. Awkward! I was just asking for help. We are in trouble in this country. I will shop more online for things like this rather than be reminded of unappreciated the customer is now.

Desired outcome: Nothing to be done except hire people who will be nicer to customers.

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11:44 pm EDT

Dick's Sporting Goods Poor customer service

I visited dick’s sporting goods warehouse in virginia beach, va. On [protected] at 4:59 pm and the associate delaney waited on me and I had a t-shirt that did not have a tag on it and she stated,”I can not sell this shirt to you because it do not have a tag on it”. Delaney did not once asked a floor associate to see if there was another shirt available or asked a manger for assistance she seem like she did not care if I purchased the shirt or not so I just said ok. Then the other shirt that I purchase she balled it up to put it in the bag, so I asked her do they teach you how to fold clothes? And she responded yes with an attitude. Then she said “I didn’t know you wanted me to fold it up like I do my laundry at home and it’s going to get wrinkle in the bag anyway”. Delaney needs to be taught customer service and keep her smart remarks to herself. I felt like she do not value her job nor her customers.

Desired outcome: Teach how to provide excellent customers service and keep your smart remarks to yourself

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3:51 pm EST

Dick's Sporting Goods Shoe dept.

Clovis ca store

I dont have a complaint about products, customer service only. I have made it a point not to ever buy shoes at Dicks in clovis because the service is literally horrendous in the shoe dept. After so many years my son asked if i could buy him track shoes. I took a chance and went. No I did not buy them. First, I couldnt find anyone to help and when I did the sales person acted as if I were bothering her. She did find one pair for me because i asked but then she walked away and I couldn't find her anymore so I left the shoes and left the store.

I just wish your company would hire better people. Thank you for letting me vent.

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4:36 pm EST
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Dick's Sporting Goods Delivery service

I purchased a treadmill and paid for delivery and setup. It took about a week and one-half for the delivery and about 4 phone calls to the store. I do understand the delay because I live in the mountains, however the delivery service Dick's hired came out and set up the treadmill and took the box and packings the treadmill came in and threw them next to the public road outside my driveway. I contacted Dick's and they referred me to the delivery service who said it was Dick's fault their employee threw the boxes next to the public road because Dick's Sporting Goods was supposed to charge me extra to remove the boxes. They were extremely hostile and rude and said they wern't going to pick up the trash and referred it to a manager. Had I been advised of all this at the time of purchase I would have simply disposed of the boxes myself, however I feel that after spending over $2,500.00 in one day at the store I should be entitled to some service and they need to stop blaming me for the criminal actions of the delivery service - Select Express & Logistics - that they hired.

Desired outcome: I would like Dicks' sporting goods to either give me a 30% refund OR pick up the treadmill; at their expense and give me a full refund.

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3:48 pm EDT

Dick's Sporting Goods Unsafe/hostile work environment

Today 10/11/2021 between 2-3 pm I witnessed an employee getting verbally harassed by a customer, screaming profanities and calling her obscene names. I saw her use her radio/walkie-talkie requesting assistance from a manager, essentially crying with tears in her eyes, 'can I please get any manager?' After a while, it looked like all managers available were just standing behind her, watching the entire ordeal and offering ZERO assistance while this employee was getting screamed at. This is the 3rd time I witness and experienced unprofessionalism from this store (located in Dedham, MA) and it makes me wonder how this incompetence possible. Do you even care who you hire? Someone should look into these less than qualified managers because I don't know how stupidity like this is allowed

Desired outcome: Make managers do their job/replace them with competent and qualified manager

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4:29 pm EDT

Dick's Sporting Goods Online purchase getting returned for refund at local store

I was told I could take my online purchase(s) to a local Dick's store and complete the return for a refund there, so I did. However, their policy seems to be that the refund will go back on initial form of payment, which for me was debit card. I didn't have the debit card anymore that was used to make the initial purchases online, so the employee at customer service told me any debit card would work, well I didn't have any other debit card with me nor did I even own one at the time, I expressed I would just take cash for my refund because I called before going to store and an employee told me that they could issue me cash since I didn't have the card anymore that was used to make the online purchases that I was returning, but once I got there they told me no they can't give me cash, it had to go on a debit card or I would get it back on a gift card. I asked for the manager and explained to him what was going on and that I wanted cash for my returns since I no longer have the card or any card to put the refund back onto, long story short he told me the lady I spoke to on phone didn't tell me I could get cash instead of the refund going back on initial form of payment, I said yes she did, she is standing right there go ahead and ask her, screw Dicks they are a joke, bottom line is if you bring back merchandise that is still new not worn with tags on it you should be able to get the refund back in any manner the customer chooses

Desired outcome: Change return/exchange policy/Train employees better on policy

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11:15 am EDT
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Dick's Sporting Goods False advertising & refusal to honor what customer service stated

Order #[protected]
Order Placed 06/14/21

Camp Chef SmokePro DLX Stainless Steel Pellet Grill

Order Subtotal

$449.99 Estimated Shipping and Handling
$100.00 $15 Shipping Credit on Oversized Items!
$28.35 Estimated Tax
$563.34 Estimated Order Total

"You will not be charged until your order ships."

IMMEDIATELY attempted to cancel the order, upon discovering an $85 shipping charge, when Father's Day special stated free shipping. Only after hours of phone calls and online chats with customer service, did they attempt to cancel the order, at which time it was too late. The order had NOT been processed nor shipped, but they stated it could not be canceled. There was a pending charge on my card.

6/15/2021 received an email with the following:

If you would like to return the item, you can create a return label using the following link or return your item(s) to a local store for credit.
We do offer free returns, so once this order is received, please contact us at the number below for a prepaid return label.
1.877.846.9997

https://www.dickssportinggoods.com/s/return-policy This policy states that I am NOT eligible to return via a return label, but must return to the store, and I am out the $85 for shipping. Thus, what their representative stated by email was NOT what they were willing to honor.

My offer that I made to them: IF they will refund the $85 shipping charges, I will not return the merchandise. This way they retain the profit from the goods sold.
Should they insist on NOT honoring what they originally stated (free shipping), I will return the item via FedEx, at their expense, for a full refund. This way they will have lost the profit from the sale of the item, as well as being out the shipping costs.
Dick's has rejected my offer, as well as (so far) refused to alloy me to ship the item.

Desired outcome: Refund Shipping OR Send Me Return Postage Label

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Update by Dave Mac
Jun 22, 2021 11:18 am EDT

They did not honor their Father's Day shipping specials.
They refused to cancel the order, even though when I initiated the process within the time window allowed.
They refused to allow me to have the merchandise shipped, contrary to what they stated via email, so I have to travel four hours to return at a store, ASSUMING the store will accept.

DO NOT purchase (online) from this vendor.

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6:37 pm EST

Dick's Sporting Goods Treadmill

I ordered a treadmill from them on 12-22-2020. I was not called or notified of when my treadmill would arrive, so I called Dick's and was given a day. The arrival time has been changed 3 times. I just called Dick's and asked when my treadmill would arrive and was switched to a shipping company and spoke to a very rude, man who couldn't care less about me getting my treadmill, he gave me another shipment day and time. I called Dick's back and was treated very rudely and as if I were lying by the customer service agent who refused to do anything about why my shipment keeps changing and to expedite my treadmill to me. I will NEVER buy anything from Dick's again!

Desired outcome: Get my treadmill expedited to me.

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7:06 pm EST

Dick's Sporting Goods Curbside pickup

If I'm taking responsibility of taking an item from Dicks, how are you still liable? What's the difference between putting a large item in the car or on top. Its freezing rain, and i'm standing here by myself trying to load this item and its too heavy. They're response was they can't help me lift it because of liability reasons. Is it not my responsibility once I take the item from you to properly strap this item to my ca you should be able to assist me to lift it however I choose. Now i'm soaked and my item most likely is as well. Thanks for nothing.

Desired outcome: Replace my soon to be busted item from impending water damage and change your policies.

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8:01 pm EDT

Dick's Sporting Goods Inappropriate handling of a refund

I purchased an exercise bike over their website, upon assembling it we realized the product was defective. I spoke with a customer service representative, there was no ability to replace the bike as it was out of stock and no similarly priced items. I was given a fed ex label to send it back. There are no stores open in our state taking returns so returning to a store was not an option. I was then charged over $26 for the packing of the item for return, I contacted Customer service and was told that they don't reimburse packing. Why? You sent me a defective product and am not allowing me to return it to the store, the entire shipping of this product should be covered. Now I have no product and I am out $26, way to screw there customers.

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5:15 pm EDT

Dick's Sporting Goods Bicycle - gears not functioning properly

On May 22, 2020, I drove 2.5 hours to Union Gap, WA to pick up a bicycle I had ordered online since there were none to be found closer to me. I got it home and when I had a chance to ride it found out the gears were not working as they should. The were not shifting properly and the gear on the handle would show it was in 5th gear when it was in 6th. I did a "chat" today, June 2, 2020, with Dick's and the person told me to let the Union Gap store know and that I could bring it to a local store to have it serviced. Called Union Gap. Yes, they told me to call local store. Called Tukwila WA store and they said no service or adjustments could be made but I could return it, but no receipt would be given at the time. That did not sound good to me as what proof would I have that I dropped it off. Called Renton store at The Landing. They told me no, could not return — returns only after 24 hours — nothing I could do. So disappointed in this company.

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6:02 pm EDT

Dick's Sporting Goods Curbside pickup, returns

I pulled into curbside parking spot #1 and called to let them know I was there for my return . I gave her my car info, I was about the only car out there. She said she'd have someone out there right away to get my return. I waited almost 45 mins! And no one showed up. Someone else had pulled into spot next to me, a lady brought an item out for other lady . She never once asked what I was waiting for! So I had to go into store and get in line which that's what I was trying to avoid, with corona lurking around and since that was how to make a return. The guy helped me out took my return and I told him about the store manager telling me to wait . The lady that had came out was just standing around ! I will not be shopping there any longer neither will my friends & family

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4:29 pm EDT

Dick's Sporting Goods Rollerblades

I placed an online order this morning for a pair of rollerblades. I picked them up in folsom, ca with curbside delivery. When I got home, I opened the box to see that the skates were used. The wheels were dirty and there was a womens long blonde hair on the skates.

I cannot believe I spent over $100 to receive a pair of used, dirty skates.

This is disgusting!

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8:07 pm EST
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Dick's Sporting Goods this store is racist!!!

I was racially profiled at this by the only African American cashier on New Year's day at approximately 2:oo p.m. She had to search an unopened package of thermal underwear to make sure there wasn't a security tag attached in the box! It was extremely humiliating! She unfurled my drawers in front of everyone in the checkout line then stuffed them back into the box. She didn't check the thermal top so it was certainly an act to embarrass me. It was obviously racial profiling at this store! If you are Black stay back from this store.

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11:23 am EDT
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Dick's Sporting Goods order#[protected]

Good morning,
I did not receive my order as promised 11/21/2019 and now I have moved to another country. Delivery address was: 1366 Center Court Ridge Dr., Reunion, , FL, 34747,
Apt. 301
What options do I have? Can the order be shipped to a different address or will you just refund?
I need your soonest response.

Regards,
Orn Stefansson
tel. +[protected]
email: o.[protected]@gmail.com

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Dick's Sporting Goods Customer Reviews Overview

Dick's Sporting Goods is a retail company specializing in sports equipment, apparel, and footwear. They offer a wide range of products for various athletic and outdoor activities, including team sports, fitness, camping, fishing, and hunting. Customers can find items from numerous well-known brands, as well as private-label offerings. The company also provides services such as bike assembly and maintenance, and golf club fittings. With both physical stores and an online platform, Dick's Sporting Goods caters to sports enthusiasts and active individuals seeking gear for their recreational pursuits.
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