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Disappointed customer
I have ordered a ring from www.diamondere.com and it looked really nice and was worth the money but the size was incorrect and it was too huge. I wanted to get a smaller size so I emailed Diamondere but did not get a response. I also tried to call but they did not pick up the phone. I can't reach customer service and as a result I can't get the bigger size. So literally I'm stuck with a ring I can't even wear! So disappointed!
Read full review of Diamondere and 6 commentsThey didn't repair jewellery and told me that the warranty was invalid
I bought ring from www.diamondere.com. I had the warranty, but when the stone fell out from the ring, I decided that it came time to use the warranty. To my surprise, the rep told me that I couldn’t use and asked to pay the total sum of $800 for the repair. Seriously? I told him that I wouldn’t pay, and he stopped to reply. I won’t buy any other jewellery from these scammers.
Rep didn't call us back and we haven't received the earning back
My husband bought earnings from the company www.diamondere.com. I was really disappointed, ‘coz one stone felt out after I wore the earnings. We contacted the rep from this company, and he agreed to replace the stone. We returned the earning, but he never contacted us back. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Hello,
I am Diana from Diamondère.
Our records do not reflect any of this. If you are a genuine customer (and not a competitor playing mischief), please contact me directly on contactus@diamondere.com with your order number.
We have a manufacturing warranty to cover these rare instances when stones do fall out. We fix these problems (at our cost) in our PA facility and ship it back to our customers. This process does not take more than a few weeks. We also have a 48 hour deadline to respond to all emails, so it is impossible that your email has gone unanswered.
Again, if you are our customer (which is very unlikely), I request you to email us or call our 24/7 toll free for immediate assistance.
Best,
Diana
Is Diamondere legit?
Diamondere earns 91% level of Trustworthiness
Perfect Trust Endorsement: Diamondere achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for diamondere.com can be seen as a positive aspect for Diamondere as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Diamondere's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Diamondere.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Diamondere.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a diamondere.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Diamondere as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Diamondere have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Diamondere and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Diamondere.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Diamondere protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Diamondere complaint handling
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Diamondere contacts
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Diamondere phone numbers+1 (844) 400-0065+1 (844) 400-0065Click up if you have successfully reached Diamondere by calling +1 (844) 400-0065 phone number 0 0 users reported that they have successfully reached Diamondere by calling +1 (844) 400-0065 phone number Click up if you have UNsuccessfully reached Diamondere by calling +1 (844) 400-0065 phone number 0 0 users reported that they have UNsuccessfully reached Diamondere by calling +1 (844) 400-0065 phone number+1 (866) 712-7129+1 (866) 712-7129Click up if you have successfully reached Diamondere by calling +1 (866) 712-7129 phone number 0 0 users reported that they have successfully reached Diamondere by calling +1 (866) 712-7129 phone number Click up if you have UNsuccessfully reached Diamondere by calling +1 (866) 712-7129 phone number 0 0 users reported that they have UNsuccessfully reached Diamondere by calling +1 (866) 712-7129 phone number
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Diamondere address101 Maple Street #4204, Redwood City, California, 94063, United States
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Hello Marc,
I am Diana from Diamondère.
Our records do not reflect any of this request. If you are a genuine customer (and not a competitor playing mischief), please contact me directly on contactus@diamondere.com with your order number.
We have a manufacturing warranty to cover these rare instances when stones do fall out. We fix these problems (at our cost) in our PA facility and ship it back to our customers. We offer a 365 day warranty against manufacturing defects where we repair the rings at our cost or charge a nominal cost (not $800 for sure) . This process does not take more than a few weeks. We also have a 48 hour deadline to respond to all emails, so it is impossible that your email has gone unanswered.
Again, if you are our customer (which is very unlikely), I request you to email us or call our 24/7 toll free for immediate assistance.
Best,
Diana