Diamond Wireless — insurance

This insurance is like a cancer that won't go away. I have tried to cancel it and it keeps coming back! Every month I get charged 7.99 and 9.99 for two phones that I have canceled months ago with Verizon. I have contacted the 1-800 numbers, submitted complaints and even have email correspondence that the insurance will be cancelled and my money refunded...but the charges keep coming back!! I would highly discourage anyone from using the company EVER. You will never get rid of these insurance charges. I am thinking that I will have to completely close my credit card down and get a new one for these charges to stop.


  • Ja
    Jacqueline Blevins Dec 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I tried to cancel it also, but it took pure determination!! Call DWP Claims & Billing at [protected] and hit number 2 for updating your credit card. This is the only way that I was able to speak to a person. I informed them that it is ridiculous that the cancellation number will not answer, and none of their email addresses work. I also let them know that I am just as sneaky as they are, that's why I hit the number 2 to update credit card info. I told Ethan from DWP that I want it cancelled today and to provide a confirmation number. It was finally handled and removed.

    I hope this helps anyone in this position also!!!

    2 Votes
  • He
    Heidi Riddle Jul 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Jacqueline Blevins Thank you! I called them and was told that they will be deleting my card number so there won't be further charges. Here's hoping it works!

    0 Votes
  • Ki
    kisxena Dec 09, 2017

    Can you please provide me their number? I can't find information for Diamond Wireless anywhere other than being redirected to Victra. Which is the store I purchased my new phone from and they told me they couldn't cancel the insurance on my dead phone even though Victra bought out Diamond Wireless.

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.