DHL Express
reviews and complaints

Customer service staff unable to issue pdf invoice including my vat number, for weeks, waybill [protected], my vat [protected]

I believe Lexon Industries is under estimating shipping weights for the sole purpose of paying DHL less for express shipments, then overcharging customers on the same shipment. Please see the attached shipping slip. The declared weight of the 40x10x10 package is .5 KG - the box contained 34 field hockey sticks. Actual weight of the package is 18.4 KG. Lexon charged me $264.00 USD to ship. Actual shipping charges calculated on your web site for a 40x10x10 package (.5KG and 18.4KG) are much less than the $264.00 USD charged.

I believe this is standard practice as I have received similar quotes and charges.

Please look into this. If you need additional information, please contact me at [protected]@roarhoco.com

-Jim

Account Number [protected] and Invoice Number AVM0270177

Subject: Fraud and bullying by DHL

Dear Sir,

I bought an item worth 26£ from an Indian seller on ebay, who shipped it to the UK using DHL. I disputed the excessive charge of 16£ for a 26£ item and got a response from David Gregory, DHL, who promised to waive off the 11£ admin fee. I then agreed to pay the 5.32£ fee

I now get a letter from a debt collection agency asking me to pay 27£, including an additional 11£ admin fee. I feel DHL is dishonest and potentially involved in fraud. You have not shown me proof that you have even paid a single pound in VAT.
I will write to HMRC VAT fraud section and all possible public complaints board. On how DHL has managed to charge me 27£ for a 26£ item, well done fraudsters
Kind Regards

M Fernandes

The above AWB parcel was sent from UK on 2nd Feb 2021. It arrived at DHL Sao Paulo, Brazil on 4th Feb. I followd up on the parcel through tracking and was informaed on 9th Feb that DHL needed my Brazilian CPF number. I supplied that and was then informed that the parcel should be with me in 3 to 4 days. I kept checking on tracking over the next 10 days and asked several times why it was taking so long and was informed that it can take 20 days to clear customs. The parcel arrived at my address in Brazil on 26th Feb p.m.
I was surprised to find that there was a surcharge of R$541 to pay.
This parcel cost GBP60 to send from the UK. The item in it has a value of approx R$8.
I left the parcel with the courier to return to DHL until this ridiculous charge is removed. How can DHL justify such a large surcharge on the item

On 16th February I recited a call from delivery person that he is near my door with my order, as I was at work I told him to come tomorrow on 17th of February, I have sent email with my delivery request to DHL and I have recipes the confirmation that I will receive my order on 17th of February.
On 17th February I did not receive any call, follow up and I did not receive my order.
On 18th of February I did follow up on my own, customer care representative told me that I will receive my order from 3pm to 5pm, and I did not receive any order neither the call from the customer care.
On 20th I have got to know that DHL representatives decided to sent my order without my permission to the Net-A-Porter.
I was asking about the solution and I did not receive any answer.
Poor service! I was looking for my order to be received as I paid money for the delivery!

To Whom It May Concern,
Waybill: [protected]
I am extremely disappointed in DHL as a company for the following reasons:
* My daughter who is a registered homeopath in Australia sent me a few remedies as a gift. When she paid the money at the office of DHL in Perth, Australia, she was NOT informed that the remedies needed special approval with the South African Health Product Regulatory Authority.
* When the parcel arrived in South Africa I had to pay DHL to receive the remedies
* Then I received an email from SAHPRA that I had to pay R350 application fee to the account of the Authority, with reference "S21CM Doctor's name and I had to send completed application for complementary medicines to [protected]@sahpra.org.za
* I also received the following note: Customs only allows 14 days to clear your goods once a shipment arrive in SA, if not cleared within the time frame, DHL is obligated to move all unclear goods to the government state warehouse, the government state warehouse will impose a penalty of R5000.00 for late clearance as well as R10.00 per day for storage fees, this will be for your account
* I received the following email from SAHPRA RE: APPLICATION PERMISSION TO USE UNREGISTERED MEDICINES IN TERMS OF SECTION 21 OF THE MEDICINES AND RELATED SUBSTANCES ACT, (ACT 101 OF 1965) FOR (ADELAIDE VOGT) - NOT GRANTED
As I am making no progress to get hold of my parcel with remedies from DHL, the only thing that remains is for DHL to send it back where it came from.

Dear Sirs,

I have recently received treatment by the DHL Serbia which I find highly unhelpful, and this has resulted in failed delivery of the parcel.

I had ordered medical supplements to treat my illness, from the iHerb company in the US. This was an identical shipment as I had previously received with no difficulties through other courier companies, most recently UPS.

However the first time the order was shipped by DHL, it was held at customs, and I was contacted by a Vesna Mijailovic of DHL Serbia, in Belgrade, who informed me that the parcel needs to go through customs and sent me the forms to fill.

When I pointed it out to her that the parcel should not be subject to customs, described to her the contents and the purpose of the order, and informed her of the practice so far, specifically mentioning that the customs should be informed of this, I received more than disappointing responses.

Not only was Ms. Mijailovic unhelpful, she was directly rude, her tone was dismissive, and she allowed herself to write to me political paroles in a highly divided country, paroles such as 'we work by the laws of the Republic of Serbia', etc.

When I pointed it out to her that 'the laws of the Republic of Serbia' also have determinations about consumer protection, she continued to argue with me, first telling me that I can't import medicines, then that the contents of the package are supplements, not medicines, and then that 'due to value' they must go through customs.

At no point did Ms. Mijailovic offer to help and inform the customs about the actual use of the package.

I find it highly offensive to be treated in this way, and will certainly never again use DHL.

I was expecting that Ms. Majailovic would seek to assist and resolve the problem, however she stubbornly communicated with me from a position of obstinence and this has necessitated the return of the package.

Attached is the full correspondence with Ms. Mijailovic, in Serbia.

Please let me know what action has been taken with regard to this situation and my complaint.

Yours sincerely,

Professor Aleksandar Fatic
Bulevar Despota Stefana 95
11 080 Belgrade
Serbia
Email: starac.sa.[protected]@gmail.com

Dokumenta za carinjenje - fizicka lica [protected]
Inbox
Vesna Mijailovic (DHL RS)

AttachmentsMon, Feb 1, 3:17 PM (11 days ago)

to me

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Poštovani,

Najavljeno je prispeće pošiljke pod brojem [protected] koja podleže carinjenju i sa Vaše strane je potrebno da izmirite sve troškove koji nastaju u carinskom postupku, ukoliko se opredelite za carinjenje iste.

Carinjenjem nastaju sledeći troškovi:

1. Carinske dažbine koje se obračunavaju po stopi od 10 % na ukupnu realnu vrednost robe sa dodatom vrednošću transporta

2. PDV koji se obračunava po stopi od 20% na ukupnu realnu vrednost pošiljke i dodatim iznosom pomenutih carinskih dažbina

3. DHL usluga posredovanja u carinskom postupku iznosi 3240.00 RSD

Ukoliko ste saglasni da kompanija DHL vrši carinjenje i obavezujete se da platite sve troškove koji nastaju u postupku carinjenja Vaše pošiljke, molim Vas da dostavite neophodnu dokumentaciju:

1. Nalog za carinjenje, u prilogu maila - popuniti i potpisati

2. Opisna izjava, u prilogu maila - popuniti i potpisati

3. Kopija lične karte (mora biti očitana ukoliko ima čip)

4. Potvrda kupovine - order confirmation sa sajta gde je roba kupljena sa iskazanom vrednošću robe, transporta i ukupnim iznosom kupovine

5. Dokaz o plaćanju robe, izvod iz banke, swift ili neki drugi vid dokaza da je izvršena uplata prema prodavcu

Pokrenut carinski postupak ne može biti zaustavljen i kada se carinjenje okonča postajete carinski dužnik do izmirenja obaveza.

Ukoliko obaveze ne izmirite u predviđenom roku Carinski ograni pokreću postupak prinudne naplate.

Robu dobijate nakon okončanja kompletnog carinskog postupka i plaćanjem uvoznih dažbina o kojima ćete biti obavešteni putem mail-a.

Ukoliko niste saglasni sa pomenutim troškovima nakon 20 dana biće pokrenut postupak vraćanja pošiljke pošiljocu.

Ukoliko želite da carinjenje pošiljke vrši druga špediterska kompanija, molim Vas da nas obavestite pisanim putem. U tom slučaju obračunava se otkup tovarnog lista i skladištenje bez DHL usluge posredovanja u carinskom postupku.

Srdačan pozdrav,

--

Vesna Mijailović

Customs Contact Group Clerk

DHL International Beograd d.o.o.

Krešina 35

22304 Novi Banovci

Srbija

TEL: +[protected]

vesna.[protected]@dhl.com

www.dhl.rs

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group

GOGREEN - Environmental protection with DHL

Please consider your environmental responsibility before printing this email.

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.
...

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8 Attachments
Aleksandar Fatic

AttachmentsMon, Feb 1, 3:52 PM (11 days ago)

to Aleksandra
8 Attachments
Aleksandra

Mon, Feb 1, 3:53 PM (11 days ago)

to me

Translate message
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e, jbg.
Aleksandar Fatic

Sat, Feb 6, 10:07 AM (6 days ago)

to Vesna
Poštovana gospođo Mijailović,

Pošiljka o kojoj je reč ne podleže carinjenju, jer je reč o lekovima za ličnu upotrebu u maloj količini. Smatram da je DHL kao kurir bio dužan da carinskim organism ukaže na ovu činjenicu. Naime, sve ostale kurirske kompanije (poslednji put UP) su to činile i istovetne pošiljke za ličnu terapiju kao rekonvalescent od Covid 19 sam dobijao bez carinjenja.

Izuzetno sam nezavodoljan Vašim postupanjem i o ovim i drugim činjenicama ću na dokumentovan način obavestiti centralu DHL u najkraćem roku.

Molim Vas da pošiljku bez odlaganja vratite pošiljaocu.

prof. dr Aleksandar Fatić
Beograd
Vesna Mijailovic (DHL RS)

Mon, Feb 8, 12:32 PM (4 days ago)

to me

Translate message
Turn off for: Croatian

Postovani,

Po zakonu Republike Srbije fizicka lica nemaju pravo da uvoze lekove, bez obzira da li se radi o licnoj terapiji.

Posiljka zadrzava Uprava carine jer primenjuje zakon Republike Srbije.

Srdačan pozdrav,

--

Vesna Mijailović

Customs Contact Group Clerk

DHL International Beograd d.o.o.

Krešina 35

22304 Novi Banovci

Srbija

TEL: +[protected]

vesna.[protected]@dhl.com

www.dhl.rs

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group

GOGREEN - Environmental protection with DHL

Please consider your environmental responsibility before printing this email.

CONFIDENTIALITY NOTICE: This message is from DHL and contain confidential business information, which represent a business secret. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited. This message, as well as all attachments, have been checked for computer viruses by us. We accept no liability for any damage resulting from the receipt or opening of this message or its attachments.

OBAVEŠTENJE O POVERLJIVOSTI: Ova poruka je od DHL-a i sadrži poverljive poslovne informacije, koje predstavljaju poslovnu tajnu. Ova poruka je namenjena isključivo za upotrebu pojedinca na koga je e-mail adresiran. Ukoliko poruka nije namenjena vama, molimo vas da kontaktirate pošiljaoca i obrišete ovu poruku i sve priloge iz svog sistema. Neovlašćeno objavljivanje, upotreba, širenje, prosleđivanje, štampanje ili kopiranje ovog mail-a i njegovih priloga je strogo zabranjeno. Ova poruka, kao i svi prilozi, sa naše strane su provereni na prisustvo kompjuterskih virusa. Ne preuzimamo odgovornost za bilo kakvu vrstu štete koja bi nastala prijemom ili otvaranjem ove poruke ili njenih priloga.
Aleksandar Fatic

Mon, Feb 8, 12:48 PM (4 days ago)

to Vesna
Poštovana,

Praksa vas demantuje, pa ću traziti da se to raspravi u centrali DHL, kao i ton vašeg odgovora.

Najlakše je raditi posao tako kako vi to radite, bez truda da se zaštite interesu klijenata

Molim da vratite pošiljku bez daljeg brljanja i da me o tome obavestite. Zakon Republike Srbije ima i odredbe o pravima potrošača, a postoji i standar dobre prakse.

S postovanjem,
Aleksandar Fatic
Vesna Mijailovic (DHL RS)

Mon, Feb 8, 1:58 PM (4 days ago)

to me

Translate message
Turn off for: Croatian

Postovani,

U posiljci se ne nalaze lekovi vec suplementi. Suplemente mozete da uvozite ali zbog vrednosti moraju da se carine.

Ako ste saglasni molim da dostavite dokumenta koja sam Vam poslala u prvom mail-u.
Aleksandar Fatic

Mon, Feb 8, 2:42 PM (4 days ago)

to Vesna
Treću put vam pišem da postupate suprotno praksi svih drugih agencija.

Tako svako može da postupa.

Danas ću uputiti zvaničnu pritužbu a pošiljku vratite jer mi nanosite dodatnu štetu. Obavesticu i iHerb o iskustvu sa vama za razliku od UPS i ostalih.

Istovetna pošiljka ranije sa drugim kuririma nije carinjena.
Vesna Mijailovic (DHL RS)

Mon, Feb 8, 2:49 PM (4 days ago)

to me

Translate message
Turn off for: Croatian

Postovani,

Otvorila sam zahtev za vracanje posiljke, cekamo odobrenje posiljaoca da vratimo posiljku.

Kompanija DHL postupa iskljucivo po carinskom zakonu Republike Srbije.

Srdačan pozdrav,

--

Vesna Mijailović

Customs Contact Group Clerk

DHL International Beograd d.o.o.

Krešina 35

22304 Novi Banovci

Srbija

TEL: +[protected]

vesna.[protected]@dhl.com

www.dhl.rs

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group

GOGREEN - Environmental protection with DHL

Please consider your environmental responsibility before printing this email.

CONFIDENTIALITY NOTICE: This message is from DHL and contain confidential business information, which represent a business secret. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited. This message, as well as all attachments, have been checked for computer viruses by us. We accept no liability for any damage resulting from the receipt or opening of this message or its attachments.

OBAVEŠTENJE O POVERLJIVOSTI: Ova poruka je od DHL-a i sadrži poverljive poslovne informacije, koje predstavljaju poslovnu tajnu. Ova poruka je namenjena isključivo za upotrebu pojedinca na koga je e-mail adresiran. Ukoliko poruka nije namenjena vama, molimo vas da kontaktirate pošiljaoca i obrišete ovu poruku i sve priloge iz svog sistema. Neovlašćeno objavljivanje, upotreba, širenje, prosleđivanje, štampanje ili kopiranje ovog mail-a i njegovih priloga je strogo zabranjeno. Ova poruka, kao i svi prilozi, sa naše strane su provereni na prisustvo kompjuterskih virusa. Ne preuzimamo odgovornost za bilo kakvu vrstu štete koja bi nastala prijemom ili otvaranjem ove poruke ili njenih priloga.

From: Aleksandar Fatic
Sent: Monday, February 8, 2021 2:43 PM
To: Vesna Mijailovic (DHL RS)
Subject: Re: Dokumenta za carinjenje - fizicka lica [protected]

Treću put vam pišem da postupate suprotno praksi svih drugih agencija.

Tako svako može da postupa.

Danas ću uputiti zvaničnu pritužbu a pošiljku vratite jer mi nanosite dodatnu štetu. Obavesticu i iHerb o iskustvu sa vama za razliku od UPS i ostalih.

Istovetna pošiljka ranije sa drugim kuririma nije carinjena.

On Mon, Feb 8, 2021, 1:58 PM Vesna Mijailovic (DHL RS) wrote:

Postovani,

U posiljci se ne nalaze lekovi vec suplementi. Suplemente mozete da uvozite ali zbog vrednosti moraju da se carine.

Ako ste saglasni molim da dostavite dokumenta koja sam Vam poslala u prvom mail-u.

Srdačan pozdrav,

--

Vesna Mijailović

Customs Contact Group Clerk

DHL International Beograd d.o.o.

Krešina 35

22304 Novi Banovci

Srbija

TEL: +[protected]

vesna.[protected]@dhl.com

www.dhl.rs

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group

GOGREEN - Environmental protection with DHL

Please consider your environmental responsibility before printing this email.

CONFIDENTIALITY NOTICE: This message is from DHL and contain confidential business information, which represent a business secret. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited. This message, as well as all attachments, have been checked for computer viruses by us. We accept no liability for any damage resulting from the receipt or opening of this message or its attachments.

OBAVEŠTENJE O POVERLJIVOSTI: Ova poruka je od DHL-a i sadrži poverljive poslovne informacije, koje predstavljaju poslovnu tajnu. Ova poruka je namenjena isključivo za upotrebu pojedinca na koga je e-mail adresiran. Ukoliko poruka nije namenjena vama, molimo vas da kontaktirate pošiljaoca i obrišete ovu poruku i sve priloge iz svog sistema. Neovlašćeno objavljivanje, upotreba, širenje, prosleđivanje, štampanje ili kopiranje ovog mail-a i njegovih priloga je strogo zabranjeno. Ova poruka, kao i svi prilozi, sa naše strane su provereni na prisustvo kompjuterskih virusa. Ne preuzimamo odgovornost za bilo kakvu vrstu štete koja bi nastala prijemom ili otvaranjem ove poruke ili njenih priloga.

From: Aleksandar Fatic
Sent: Monday, February 8, 2021 12:48 PM
To: Vesna Mijailovic (DHL RS)
Subject: Re: Dokumenta za carinjenje - fizicka lica [protected]

Poštovana,

Praksa vas demantuje, pa ću traziti da se to raspravi u centrali DHL, kao i ton vašeg odgovora.

Najlakše je raditi posao tako kako vi to radite, bez truda da se zaštite interesu klijenata

Molim da vratite pošiljku bez daljeg brljanja i da me o tome obavestite. Zakon Republike Srbije ima i odredbe o pravima potrošača, a postoji i standar dobre prakse.

S postovanjem,

Aleksandar Fatic

On Mon, Feb 8, 2021, 12:32 PM Vesna Mijailovic (DHL RS) wrote:

Postovani,

Po zakonu Republike Srbije fizicka lica nemaju pravo da uvoze lekove, bez obzira da li se radi o licnoj terapiji.

Posiljka zadrzava Uprava carine jer primenjuje zakon Republike Srbije.

Srdačan pozdrav,

--

Vesna Mijailović

Customs Contact Group Clerk

DHL International Beograd d.o.o.

Krešina 35

22304 Novi Banovci

Srbija

TEL: +[protected]

vesna.[protected]@dhl.com

www.dhl.rs

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group

GOGREEN - Environmental protection with DHL

Please consider your environmental responsibility before printing this email.

CONFIDENTIALITY NOTICE: This message is from DHL and contain confidential business information, which represent a business secret. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited. This message, as well as all attachments, have been checked for computer viruses by us. We accept no liability for any damage resulting from the receipt or opening of this message or its attachments.

OBAVEŠTENJE O POVERLJIVOSTI: Ova poruka je od DHL-a i sadrži poverljive poslovne informacije, koje predstavljaju poslovnu tajnu. Ova poruka je namenjena isključivo za upotrebu pojedinca na koga je e-mail adresiran. Ukoliko poruka nije namenjena vama, molimo vas da kontaktirate pošiljaoca i obrišete ovu poruku i sve priloge iz svog sistema. Neovlašćeno objavljivanje, upotreba, širenje, prosleđivanje, štampanje ili kopiranje ovog mail-a i njegovih priloga je strogo zabranjeno. Ova poruka, kao i svi prilozi, sa naše strane su provereni na prisustvo kompjuterskih virusa. Ne preuzimamo odgovornost za bilo kakvu vrstu štete koja bi nastala prijemom ili otvaranjem ove poruke ili njenih priloga.

From: Aleksandar Fatic
Sent: Saturday, February 6, 2021 10:07 AM
To: Vesna Mijailovic (DHL RS)
Subject: Re: Dokumenta za carinjenje - fizicka lica [protected]

Poštovana gospođo Mijailović,

Pošiljka o kojoj je reč ne podleže carinjenju, jer je reč o lekovima za ličnu upotrebu u maloj količini. Smatram da je DHL kao kurir bio dužan da carinskim organism ukaže na ovu činjenicu. Naime, sve ostale kurirske kompanije (poslednji put UP) su to činile i istovetne pošiljke za ličnu terapiju kao rekonvalescent od Covid 19 sam dobijao bez carinjenja.

Izuzetno sam nezavodoljan Vašim postupanjem i o ovim i drugim činjenicama ću na dokumentovan način obavestiti centralu DHL u najkraćem roku.

Molim Vas da pošiljku bez odlaganja vratite pošiljaocu.

prof. dr Aleksandar Fatić

Beograd

On Mon, Feb 1, 2021 at 3:17 PM Vesna Mijailovic (DHL RS) wrote:

Poštovani,

Najavljeno je prispeće pošiljke pod brojem [protected] koja podleže carinjenju i sa Vaše strane je potrebno da izmirite sve troškove koji nastaju u carinskom postupku, ukoliko se opredelite za carinjenje iste.

Carinjenjem nastaju sledeći troškovi:

1. Carinske dažbine koje se obračunavaju po stopi od 10 % na ukupnu realnu vrednost robe sa dodatom vrednošću transporta

2. PDV koji se obračunava po stopi od 20% na ukupnu realnu vrednost pošiljke i dodatim iznosom pomenutih carinskih dažbina

3. DHL usluga posredovanja u carinskom postupku iznosi 3240.00 RSD

Ukoliko ste saglasni da kompanija DHL vrši carinjenje i obavezujete se da platite sve troškove koji nastaju u postupku carinjenja Vaše pošiljke, molim Vas da dostavite neophodnu dokumentaciju:

1. Nalog za carinjenje, u prilogu maila - popuniti i potpisati

2. Opisna izjava, u prilogu maila - popuniti i potpisati

3. Kopija lične karte (mora biti očitana ukoliko ima čip)

4. Potvrda kupovine - order confirmation sa sajta gde je roba kupljena sa iskazanom vrednošću robe, transporta i ukupnim iznosom kupovine

5. Dokaz o plaćanju robe, izvod iz banke, swift ili neki drugi vid dokaza da je izvršena uplata prema prodavcu

Pokrenut carinski postupak ne može biti zaustavljen i kada se carinjenje okonča postajete carinski dužnik do izmirenja obaveza.

Ukoliko obaveze ne izmirite u predviđenom roku Carinski ograni pokreću postupak prinudne naplate.

Robu dobijate nakon okončanja kompletnog carinskog postupka i plaćanjem uvoznih dažbina o kojima ćete biti obavešteni putem mail-a.

Ukoliko niste saglasni sa pomenutim troškovima nakon 20 dana biće pokrenut postupak vraćanja pošiljke pošiljocu.

Ukoliko želite da carinjenje pošiljke vrši druga špediterska kompanija, molim Vas da nas obavestite pisanim putem. U tom slučaju obračunava se otkup tovarnog lista i skladištenje bez DHL usluge posredovanja u carinskom postupku.

Srdačan pozdrav,

--

Vesna Mijailović

Customs Contact Group Clerk

DHL International Beograd d.o.o.

Krešina 35

22304 Novi Banovci

Srbija

TEL: +[protected]

vesna.[protected]@dhl.com

www.dhl.rs

DHL Express - Excellence. Simply delivered.

Deutsche Post DHL Group

GOGREEN - Environmental protection with DHL

Please consider your environmental responsibility before printing this email.

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

Vesna Mijailovic (DHL RS)

Dear madams, dear sirs

Stansislav Popov is holding back a packet of mine because he wants storage fee for it. (this is called extortion) Please report him to the police and terminate his employment with DHL.

Can you please tell me why I need to wait for an EORI number but I am not a company?

Would it change something if I simply wouldn't pay you anything because I am a sovereign citizen? (strawman theory) Or is DHL not geverned under the law of sea?

If you want some storage fees from me, we will see us in court and you will have to pay me the amount I tell you.

Thank you for your answer via email.

Regards,

Nic

nicolas.[protected]@gmail.com

We have sent a shipment of fashion jewellery through Dhl awb no.

It has been lying in delhi for 10 days, and our buyer has to cencil all the meetings as it was now collection and now when we have requested to get it back to jaipur it is taking again too much time .

How Dhl can have a pathetic service like this, we are in to exports and our buyer will raise the penalty and we will forward this penalty to Dhl .

as Dhl promise delivery within 5 days .

We have never received any response from Dhl about the delay so we could not inform our client about late delivery .

We are sure you will take urgent action to or ship the shipment to destination or to shipper what ever is convenient.

Look forward to hear from you,

KG

Export dep.
Ph [protected]

From; george diab
To: nadezhda.[protected]@dhl.com ; irina.[protected]@dhl.com ; Liliya.[protected]@dhl.com
Copies: Erkin.[protected]@dhl.com ; jamshid.[protected]@dhl.com
Subject: Re: WAYBILL [protected]

Dear Nadezhda,

Thank you for our conversation on the telephone today.

What upsets me is that DHL Uzbekistan is not telling the Customer that DHL Russia will demand 4X more than the shipping cost to deliver the parcel to the recipient in Moscow!

How can DHL Uzbekistan not coordinate with DHL Russia and properly inform the customer prior to accepting the parcel for shipment? 4 times more than the shipping cost paid to a DHL broker in Russia that requires a contract to be signed along with company guarantees! No one stated to me any of these details prior to making the shipment!

Your clerk (Natasha) who processed my order did not explain this to me because if she had then I would not have sent the parcel. She just flung the paper at me and told me to sign it! The Customer is not treated as "the center of DHL's attention" as DHL advertises. Natasha's main interest was that I signed the waiver form!

Can you please honestly tell me that your Clerk (Natasha) actually explained to me "all Customs Clearance procedures in Russia" and I decided to proceed and pay 4 times more in Russia? Please be honest! Read The below yellow highlighted text that DHL Russia is writing!

I am extremely shocked that DHL has such a "Double Standard" and treats its Customers here in Uzbekistan like this! This is embarrassing for DHL Corporate!

Please return my parcel back to me and refund to me the costs that you collected from me here in Tashkent.

Fraudulent practices of DHL in the CIS countries!

George Joseph Diab
Mob +[protected]
Mob +[protected]

Уважаемый Артем!

Мы благодарим Вас за сотрудничество и сообщаем, что в адрес Вашей компании по транспортной сети компании DHL Express прибыл груз.

Номер авианакладной [protected]

Для таможенного декларирования груза Вам потребуется предоставить копии подписанных с Вашей стороны документов:
Договор на оказание услуг по таможенному декларированию. (В качестве номера договора укажите, пожалуйста, номер авианакладной)
Информационное письмо (прислать в формате WORD без подписи). Образец по ноутбукам во вложении
В письме необходимо указать:
Подробное описание товара, область применения, если это части оборудования - то какого.
Если есть фото/изображение - предоставьте
Цель ввоза
Информация о страхование груза
Информация о наличии/отсутствии лицензионных платежей
Торговая марка (или если торговая марка отсутствует - указать это)
Производитель
Страна происхождения товара
Вес нетто каждого товара (разница с весом брутто не должна превышать 20 % во избежание таможенного досмотра)
Указать условия поставки
Указать версию ПО
•Информация о принципе работы/функциональном назначении
•Информация о номинальном напряжении (В), силе тока (А)
•Информации об устройстве оборудования, из каких элементов/узлов состоит
•Информация о мощности (Вт)
•Информация о наличии/отсутствии идентификационного номера (серийного заводского номера)
•Наличие/отсутствие функций беспроводной связи (стандарт связи) (частота (Гц), мощность передатчика (Вт))
Информация о наличии единого лицевого счета (если вы оплачиваете таможенные платежи со своего ЕЛС - сообщите
Перевод инвойса в формате WORD/EXCEL
Гарантийное обязательство на неотчуждение
Пиьсмо отправителя заверенное с корректными наименованием организации. Образец во вложении

Просим обратить внимание, что размер вложений при отправке сообщения по электронной почте не должен превышать 10 Мб.

Для ускорения процесса электронного декларирования просьба продублировать все документы в формате word или excel

Таможенные платежи и сборы по данному грузу составят ориентировочно - 28350 руб.
Брокерские услуги - 13350 руб. (без НДС)
С 4-го рабочего дня взимается плата за хранение груза на СВХ - 350руб/груз в день и 6 руб/кг в день

Если Вам уже известно о необходимости представления разрешительных документов для ввоза товаров, поступивших в Ваш адрес, и Вы располагаете такими документами, просим прислать их сразу после получения данного уведомления.

Если у Вас открыт единый лицевой счет, просьба предоставить номера платежных поручений на пошлину и авансовые платежи

Просим принять во внимание, что после получения от Вас описания товара, на основе которого наши специалисты определят код товарной номенклатуры, для ввоза товаров могут потребоваться дополнительные документы и сведения. В этом случае наш сотрудник уведомит Вас об этом.

Контактные данные Вашего агента по импорту по вопросам таможенного декларирования груза указаны ниже. Для связи с нашим сотрудником просим Вас использовать общение по электронной почте. В данный момент это самый быстрый и надежный способ коммуникации с нами. Большинство наших сотрудников сейчас работает дистанционно.

With kind regards,

DHL_logo
Dmitriy Vorontsov
Import Agent
DHL Express
Russian Federation
Moscow
8th Marta Street 14
Phone: +[protected] ext. 6698

express.dhl.ru
Email: dmitriy.[protected]@dhl.ru
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Хотите оставить отзыв о моей работе? Напишите моему руководителю - [protected]@DHL.COM. Спасибо!
How am I doing? You can send any feedback to [protected]@DHL.COM. Thank you!

CONFIDENTIALITY NOTICE: This message is…

Extraordinarily incompetent. Extraordinarily useless. An utter failure of a company, fraudulent staff, lazy, sleepy staff who lie and sleep rather than deliver.

I have been lied to over the past 48 hours 11 times regarding a delivery. A simple delivery, a box to an easily found central location.

Extremely fast to take your money, contact you for VAT and duty and once they have your money and your goods they fall asleep.

The call centre is useless, they lie to you, they place you on hold for 30 minutes at a time, they lie to you some more. The joke of a button on their website to reach Jed Michaletos' and his senior management team reaches an auto responder and stops there. He's ex SARS management so we know exactly how incompetent he is right there.

Do not trust this company with your goods. Do not believe this company and their promises as they are full of lies and deceit. There is no management here, he's on the golf course, totally out of touch with what is not happening in his organisation.

This is the worst courier company in South Africa, I thought UPS was poor but DHL has taken my understanding of a useless and totally incompetent company to a new level.

DO NOT USE THIS COMPANY. FRAUDULENT LIARS.

I have been waiting 3 days for a package every day I get told it will be before 8pm after that time passes the system gets updated saying I requested special delivery arrangements which I did not now today the 3rd day of it the system says I refused delivery which is outrageous I have taken 3 days off work to wait for this delivery which my employer can confirm, Amazon have opened an investigation about the false claims, I have never been in contact with dhl, I have never requested special delivery arrangements nor have I ever refused delivery so either the driver is going to the wrong area or is just plain lying my tracking number is [protected] I have been at home for 3 days with out leaving the house no attempt at delivering was ever made

DHL has a bad reputation in Cayman and it is only getting worse. Lots packages and months of delays.

Why do these people still have a license to operate

It is clear to me that the Kingston Jamaica DHL office pretends to not have information needed so that they can charge additional fees for themselves.
For me, they had the information from previous shipments and from that sent to them when they responded finally by email. Even after my responses with all requested data, they continued not to process and kept adding fees for their office

The mentioned awb reached cayman islands on 27th of july. The dhl did not bother to contact me untill I contacted them on last week of august. After contacting them repeatedly they ask me to mail the supporting documents which I have been doing till today i.e. 28th sep 2020. Again today when I called mr allan he says he did not receive the payment proof hence I sent again and for the third time today my mail is being rejected by all of them - misha, omar and allan.
I wonder if they have my courier coz it's two months already and they don't contact us unless we run behind them. However, the end result is zero.
If they dont want to deliver the courier or if they have lost the courier then must just admit... This is getting very frustrating.

Absolute atrocious customer service, I purchased a diamond bracelet from this company, they sent it to the wrong country and were absolutely no help, I spent many days talking to dhl to resolve this, in the end I did receive the item but, in the interim this company lied to me, threatened me and misled me, even though dhl supplied me with a copy of the address that [moderated] had used and was wrong, they continued to blame dhl, their attitude was tough you sort it out, disgraceful, I recommend that you do not use this company, I will never use them again

This box disappeared. Like entered the void where lost socks and container lids go.

Until recently, I received my packages from female drivers with no problems. Recently, the manager who is a male has been bringing my packages. My packages appear to be opened and re taped. Everything about his actions appear unethical. He takes picture of my house and no other driver has. He meets my competitors in front of my house and has even asked me who are my vendors. I'm extremely disturbed that he is in a management position.

We had to bring an important sample material from China to Georgia for a tender. Unfortunately, we chose DHL's fastest service to carry this material that we need to bring in a short time. While making this selection, DHL said that the product will be delivered in 5-7 days. At this point, I advise you not to trust the promises that DHL will make in order not to experience similar problems.

Although DHL stated on their website that it would be up to 10 days due to the pandemic (https://www.simplydhl.com/covid-19updates), it said that it would deliver the product in 5-7 days, it waited for days at one of the product transfer stations and was still not delivered even though it was the 12th day. By the way, the product seems to have left this transfer station at the moment, but DHL employees do not know the current location of the product.

As of today, the tender I won was canceled because I could not deliver this sample product and the price I paid for participation in the tender was wasted and the reputation of my company was damaged.

I still don't know where the product is. I paid $ 485 for this service, but I paid an extra $ 100 to make the delivery faster.

I wanted to reach the DHL headquarters without explaining this complaint, and tell them about the problem, but such a method is not available, they only allow you to reach DHL locally. Although the staff working in Georgia are very well-intentioned and trying to help, technically the possibilities to assist in this situation remain limited.

Details of Shipment:
*They picked up the product from the address in China on Thursday, July 09, 2020.
*As July 20, 2020 Not delivered and not known the place of goods.
*Stay At On Hold Status: Tottaly 6 DAYS
*World wide to Georgia Deliveries at 10 days info: https://www.simplydhl.com/covid-19updates

Worst. Service. Ever. I schedule a delivery for a Monday after DHL said I previously refused their package (they never called or knocked on my door the day the said they would). On the Monday they never came again and when I called customer service they said that it never went out for delivery. So I had to reschedule for the next day. BTW DHL does not have local contact numbers so you always end up getting someone who doesn't know anything in Toronto. When asked for a local (Calgary) DHL contact number, they would refuse to give me one. If I could do zero stars, I would. I will never send anything from DHL nor will I buy anything from a company that sends their product through DHL ever again.