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3.2 403 Reviews

DHGate.com Complaints Summary

215 Resolved
188 Unresolved
Our verdict: While DHGate.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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DHGate.com reviews & complaints 403

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J
3:00 am EDT

DHGate.com Payment verification failed / never received refund

I order two items and it was waiting payment verification and after a day it says payment verification failed and they will issue a refund, and it was pending on my bank account for two days and after the two days the money disappeared from pending to 0 dollars...
[protected] is my order number

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4:28 pm EDT

DHGate.com 2 big $100 orders of underwear

I made 2 orders 2 days ago. The first one went through and is awaiting shipment the other says pending payment verification I was trying to cancel the order but it wouldn't let me and I ask my seller will my money be back on my card he said he don't know, I tried emailing DHgate with my order number but no response I just want my money back from the second order any help?

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8:01 am EDT
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DHGate.com Unable to get refund

Ordered two items and paid for them using PayPal. I was told one item is out of stock a week after paying. Contacted seller to day I didn't want one without the other. Told to cancel the order. Opened dispute to cancel order to get a refund as requested. Refund needs to be agreed and is still pending. Seller confirmed they will refund but im still waiting for it to be confirmed and refunded overb3 weeks later. No item and no refund.

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6:47 pm EST
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DHGate.com Products

Buyer beware!
The issues with dhgate are broad & deep….. Too many to list! The real issue is not so much the dhgate site as it is the chinese culture. The chinese culture is based on dishonesty. The people of china are not honest, have no integrity, are not responsive to communications (email & messages) and they are not customer focused n the slightest bit. I have tried to purchase several items from dhgate and I have not received the products I ordered and the sellers kept my money!
Do not buy anything from dhgate ever. They are thieves!

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12:34 pm EST

DHGate.com Unethical behavior

I placed an order for a bomber jacket thru dhgate.com on 01/02/20 for the total amount of $ 46.71. On 01/08/20 I was checking the shipment status of my order and saw a message associated with my order that says "sold out" (see attachment 1 entitled order detail with comments) which clearly shows the item is in stock in china and available. You can still place an order for it however if it is not in stock I don't understand why they would still be taking orders and money for it.
I then messaged the seller and they informed me that I should file for a refund which I did. (see attachments entitled message history re bomber jacket).
I then requested a different jacket even though I haven't been issued a refund by the seller. They said they would send it in place of the original jacket that I truly wanted.
Now I am being asked to submit yet another order for the replacement jacket and they will then send the replacement jacket which I will not do because I was never refunded for the original jacket which, according to the seller is not in stock.
At this point I am about to give up on all of this and resign myself to the fact that I have been "taken" for the $ 47.00 however I want others to know they had better be prepared to be ripped off by the people hiding behind the merchandise that they report to have for sale and truly don't have it for sale.

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11:23 am EST
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DHGate.com Shoe order

I placed an order for a pair of yeezy shoes... They took out $46.86 from my bank account. I cannot find the order anywhere on dhgate.. My bank account had a phone number from indiana. The person answered the phone and said they do not know anything about an order. This was their personal cell phone number. I need to know where my order is.. The transaction id# is [protected]

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2:00 am EST
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DHGate.com Questions and concerns

So this pig spicket that you're selling has a cooked dog on it you can say what you want but remove head from [censored] and figure it out it's definitely not a hog and it's not a goat my cousin is that Tech and clear difference in legs pissing me off pull it together people I understand Tim and countries do different things but don't send that [censored] to my email maybe remove it altogether something to think about

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11:19 am EST
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DHGate.com Phone gate. Sellers on dhgate

I purchased 3 phones for $406. The seller sent me a tracking number and shipped product. I found out there days after tracking number was false. Their own website claims that invalid tracking number is immediate refund. Instead, 3 days s after shipping I was given a different tracking number. A honest customer service person admit to me it was a company breach, offered a refund but the next day it was stopped, and since then every worker I spoke to treated me like a criminal. Item hasn't come. My claim was denied. I'm speechless

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2:25 am EST
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DHGate.com Dispute/mediation time frame

I placed 4 orders on 11/21/2019. The order consisted of 2 pairs of shoes, a hoodie, tshirt and 2 cell phone cases. First off it took over 3 weeks on 2 of the orders to FINALLY depart China. I received the 1st order and the cases were all scuffed up, different color wrist straps, 2nd order: the item was 2 sizes too small &looked like a THICK vinyl iron on design was placed on it. 3rd order: received 22 days after purchase date. They were to be 2 pairs of shoes, I only received 1 pair. They had black smudge on them, where the top was to be leather, it was foam. Point of this is HORRIBLE product quality. (4th order:still in China. Today is 12/26/2019) I have messaged sellers, no responses, I have used the dhgate dispute option. First off after all the time that has passed on waiting on the items to ship, you have to wait 10 BUSINESS days for the mediation resolution. The deadline was 12/17/2019 for their resolution. As of today, once again 12/26, no resolution after their deadline and no response from messages sent. I paid over $300 for all orders(which were all going to be Christmas gifts) So at this point I am out $300, cannot get refunds or messages back from their resolution department.

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2:48 pm EST
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DHGate.com 201+ new mens trench coat slim mens long jackets and coats

product order # [protected]

Tracking shows the order has been delivered on November 19th but I havent received my merchandise yet.

I would like to understand where was my package delivered? Please initiate a refund incase, the package is delivered somewhere else.
I also observed that status of the order shows Pending . I am not sure why am i seeing contradictory statuses for a single order.

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4:57 am EST
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DHGate.com [protected] - refund (worst site ever)

I brought an item and it was damaged. I agreed with seller to return the item and a refund will be sent. i have sent the item 14 days ago and the seller doesn't reply to my email. he ignores me and hasn't returned my money. £40 for the item and £14 for the delivery cost. they owe me £54. i have sent all proofs in my account. i want my money back and the seller should be banned.

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Update by shab333
Dec 09, 2019 4:44 am EST

I have sent the item in November, today is December. 5 weeks have gone and I'm still waiting for my refund. I sent every proof of the item being sent and the seller is not sending one email to let me know what is going on. Worst website to order, don't think I will be seeing my £54. total loss, they just robbed me blind.

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1:53 pm EST
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DHGate.com a maya down coat

I ordered an maya down coat from the seller : gzproduct, I ordered on nov 16, 2019 it says my order is awaiting confirmation but the tracking number I have does not have any tracking information, when I wrote the seller today he says he will send my transfer number & has not done it, today is November 26 it has been 10 days since I ordered from this seller & my estimated delivery time is tomorrow, my order number is [protected] you can't text me on what's app [protected], or email me at [protected]@icloud.com

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8:58 pm EDT
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DHGate.com refund for a cancelled order

I placed an order in March with Dhgate. I transferred US 341. I then found out that I will not received my order in time for the job that I was doing so, I cancelled the order straight away. The money however was already sent to DHgate. I have been waiting and dealing with Dhgate to get my refund back but to no avail. They're not helpful in any way. They will not help me get my money back. Finally they sent out a refund which bounced back because the way the information is set up on Dhpay account is not the way that the Australian Bank will accept. Therefore I have sent them a number of emails to try and fix this, to work with them. They sent me 2 automated emails that proved that no one cared and no one was listening. Finally someone from the VIP management team sent me an email regarding DHpay account. Which is what stopped the refund from getting to me in the first place. I sent an email back mentioning other ways of sending the refund for ex: PayPal, Add the money to my credit card, fill out my bank's form (all they needed was the company's address and the bank name that DHgate deals with). NOTHING, no email back and no answers on how we can move forward. I'm exhausted. This has gone on since March. Something needs to me done.

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4:01 pm EDT
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DHGate.com refund not complete

Hi there, i send a message in about 1 week or 2 about my order that i still didnt get the refund.. i talk with the seller vanilla10 to told him to put money in his account to give me the refund and now he doesnt reply to me anymore.. i try to contact your manager email manager@dhgate.com and i receive an email that my email is not a good one for customer service ? .. so now i dont know what to do.. can you help me please .. my order number is [protected]

Thank you Julie

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10:11 am EDT
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DHGate.com scammed by seller

Avoid seller super_store2019 ordered 3 pairs of trainers (only pair turned up)... And that itself wasnt the correct pair... I ordered 2 x size eu 45 and 1 x size eu 42... What I got was one pair od eu 39... Worse the crafty seller had marked quantity 3 on the parcel slip... For one tiny packet...
To say I am disaapointed is an under statement.

Again

Avoid

Super_store2019

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10:40 am EDT
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DHGate.com soccer jersey kit

Seller published 37days guaranteed delivery and DHGate site publishes a resolution process that makes you feel they cover you.

The reality is that the seller can change the ship date and DHGate shield themselves behind this new date. In addition the seller removed his add after I questioned it.

DHGate claims that I don't have proof and they can't escalate the issue. Good luck with them, I'll never buy with them and I'll make sure nobody within my reach does as well.

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4:33 pm EDT
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DHGate.com order not received

Order NO:[protected]- ORDER 8/29/19- I have not received this product, the tracking states the package was left in my mail box. I received a small white envelope with the address label on it, but I was empty inside. (a pair of shoe will not fit in my mail box) I did not release payment to the seller, someone from your company did it. I chatted with them about not receiving the order, when I try to do a dispute the web site would not work and I tried it on two differ computer. all I want is the shoe I purchased in good faith. I feel it is the seller (topseller012019) fault, I don't think they shipped the shoe in the package that came to my house.
barbara mock
thank you
I ask for a phone number to talk with someone, and every got one,

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11:30 pm EDT
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DHGate.com ethika men’s underwear

Hello I placed an order with you on august 31sr for this product and my payment has been processed since the beginning of september i did the transaction as a guest and screenshoot the tracking number but all my photos were destroyed in my phone however i still have a screen shot of the money that was took out of my account from my order with you and i just want to know where my package is i've spoke to many representatives and all they can give me is other information on other orders and also hi wing wrong information i feel scammed and this is not the first time from this company and i'm still unable to revive a refund i just gave free money i feel like i gotta take it to the law

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9:44 pm EDT
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DHGate.com customer service

An order that was supposed to arrive on aug 21st wasn't delivered on time. I opened a dispute since I travelled and didn't receive the order. A few days later I was informed that it was delivered. Yet, I warned that I wouldn't be at home to check if the order was delivered or if it was what I ordered or if the quality was good. Despite all this, DHGate confirmed the delivery. When I finally got home the package wasn't here and the reception desk didn't receive such package. When I informed DHGate of this I was told to contact the seller. Since I never confirmed the delivery and it was DHGate that confirmed against all the information I sent, even though I had had problems with other orders previously, I sent another message requesting an answer since DHGate was/is responsible for releasing the payment of an order that was not delivered to me. Since I never got any reply, I requested my account to be deleted. Customer service told me to send an email to manager@dhgate.com but I keep waiting for my account to be deleted. I want nothing else to do with DHGAte and I want to cancel any connection to DHGate.

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1:43 pm EDT
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DHGate.com tracking # lw624213355cn

Wig product order # [protected]

I haven't received my merchandise yet and it shows that it has been delivered.

It shows a date that my merchandise was delivered on September 9th of 2019 and I haven't received nothing.

It also wants me to approve delivery. What delivery am I approving if I didn't received my merchandise yet? I didn't received my wig yet!.. where is my wig at?

Where was my merchandise was delivered too?

If I don't get my merchandise soon . I will make a consumers report!

I will also let Donald Trump know about your company ripping me off!

I want my order or my money back now!...

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DHGate.com In-depth Review

Website Design and User Experience: DHGate.com has a user-friendly website design that is easy to navigate. The layout is clean and organized, making it simple to find products and information. The search function is efficient and the overall user experience is smooth and hassle-free.

Product Selection and Variety: DHGate.com offers a wide range of products across various categories. Whether you are looking for electronics, clothing, accessories, or home goods, you will find a vast selection to choose from. The website regularly updates its inventory, ensuring that customers have access to the latest trends and products.

Pricing and Competitive Advantage: DHGate.com is known for its competitive pricing. The website offers products at affordable prices, often lower than other online retailers. Additionally, DHGate.com frequently runs promotions and discounts, allowing customers to save even more money on their purchases.

Shipping and Delivery: DHGate.com provides reliable shipping and delivery services. The website offers various shipping options, including expedited shipping for those who need their products quickly. Customers can track their orders and receive updates on the status of their delivery, ensuring a smooth and transparent shipping process.

Customer Service and Support: DHGate.com has a dedicated customer service team that is available to assist customers with any inquiries or issues they may have. The website provides multiple channels of communication, including live chat, email, and phone support. The customer service representatives are knowledgeable and responsive, providing prompt and helpful assistance.

Trustworthiness and Security: DHGate.com prioritizes the trust and security of its customers. The website uses secure payment methods and encryption technology to protect sensitive information. Additionally, DHGate.com has a robust verification process for sellers, ensuring that customers can trust the authenticity and quality of the products they purchase.

Return and Refund Policy: DHGate.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The website provides clear instructions on how to return items and offers refunds or exchanges, depending on the customer's preference.

Customer Reviews and Ratings: DHGate.com features customer reviews and ratings for products, allowing shoppers to make informed decisions. The website encourages customers to leave honest feedback, which helps other users gauge the quality and reliability of the products they are interested in purchasing.

Overall Shopping Experience: DHGate.com provides an overall positive shopping experience. The website's user-friendly design, wide product selection, competitive pricing, reliable shipping, and helpful customer service contribute to a seamless and enjoyable shopping experience for customers.

Pros and Cons:

  • Pros: Competitive pricing, wide product selection, user-friendly website design, reliable shipping, helpful customer service
  • Cons: Some products may have longer shipping times, occasional quality issues reported by customers
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