SUBMIT A COMPLAINT

[Resolved] DHGate.com / not received

They send an email about my order that has been delivered and completed. I never received anything. Tracking number was false. Wrong item and wrong address DHL confirmation. No response on disputes or messages I send. With all the technology in place how can they get away with this? How to contact DHgate does anyone have information? Or did anyone looked into other legal ways

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Jun 20, 2019

    Hi Sicum444,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

Si
Jun 15, 2019

Post your comment