DHGate.com
reviews and complaints

In mid 2020, I purchased four items to the value of AU$43. This was done online through www.dhgate.com. I waited for a number of months and I never received the items. Nor was I offered a refund. During the following months, I became very unwell and consequently was in hospital in November (I have the paperwork as proof). This didn't allow me to follow up on the status of my order with DHgate. Earlier to mid this year, when I was feeling better, I contacted the DHgate Customer Support service. Their responses were very slow and they would often take longer than a week to reply. Sometimes they just wouldn't reply at all. Their service in general was quite unhelpful and poor. Ultimately, they informed me that, as the seller is no longer registered with DHgate, they cannot pursue them for a refund. They contacted the seller and he/she did not respond to them. Hence, DHgate was not able to offer a resolution and the case was closed. This finally was concluded last week, after the constant messages on my part were ongoing for several months. Quite unfairly until this day, I never received the delivery of the items nor did I receive a refund. I believe also, that DHgate never made an effort to try to provide a refund to me.

Order number [protected] says delivered but never received. I've been waiting almost 2 months for my package. DHgate representative claimed they opened dispute for me but they never did! I gave the representative my claim number for it not being delivered and the representative claimed it has to be a letter, my post office doesn't write letters! They gave me the number that's it! The DHgate representative continues to say it won't work. Also another part of my order which is order [protected], it's been in transit over a month and DHgate says 1 month guarantee for shipping but they won't give me my money back. I will never use DHgate again, I want my refund.

Im trying to remove my credit card to stop keeping it from making me purchase stuff with the same card but sadly there's no option, dhgate have removed the "remove" button for literally no reason it's either they bring the button back or at-least make a way to remove the card from checkout after purchase, because first of all when you purchase something off of their site it doesn't allow you to choose to save your card or not.

I had ordered two pairs of shoes on july 11 of this year and i still havent gotten my shoes and you guys released payment to the seller when I havent even received anything. All im asking is for my shoes and for that seller to get some sort of warning.Its unacceptable to be waiting for 4 almost 5 months for two pairs of fakes

I ordered top quality running shoes kayne west (yesterday) (order: [protected])
on August 09, 2021 for a total of $86.18 usd.
Package: LY854763484CN
I have not received my order!
I have already paid!
Please give me some information. I need to know why I have waited four months. If you cannot provide my order I would like to be refunded and have my money back. This is the first time that I order online and not receive my goods. It should have arrived a long time ago!
Urgent!
Kristian

- 8/3/21: Ordered guitar. Order NO:[protected]. $279.05
- 9/25/21: Received incorrect item by mail (Bass Guitar).
- 9/26/21: Seller contacted me and said they made a mistake and shipped me the wrong item and I was to ship the Bass to another person and that person would ship me my guitar.
-9/27/21: I shipped the Bass to Tom Harrison. Cost: $76.90.
- 9/30/21: Per UPS Tracking Bass was delivered.
Since then DH Gate will not provide a refund for the guitar or the freight and is talking in circles playing word games to deflect me. I never received my guitar either.

DHgate does not protect their buyers. I purchase a purse from Boutique_bags on 7/7/21 for $76.86. Upon receipt I notified the seller that the wrong item had been shipped. They offered $5 compensation. I declined and requested a full refund which the seller accepted. They ask that i send the bag back. I agreed to send back as long as they refunded the shipping cost, to which they again agreed. The bag has been stuck in customer in Guangzhou now for 3 weeks. I have still not be refunded for the $76.86. I am happy to wait for the $40.00 shipping cost until the bag is received by the seller, but I am not willing to continue to wait for the original product refund. I contact DHgate customer service yesterday and they said they can't help me as it's been more than 7 days. This is not acceptable from DHgate or the Seller side. I deserve my product refund now! DHgate you need to stand behind your customers when

I placed order 3 months ago and still have no activity . I requested a refund I'm getting no response from the seller . Dh customer is a robot and keeps crashing. And when I finally get a agent I m told unable to locate my order but want give me a refund! I want to file a federal complaint and get this site taken down. All they do is rob you!

I ordered a guitar Xuebin Bian who assured me many times he was building it.
When it arrived on August 26 right away I knew it was made in your factory and not as he claimed. Are you aware he is doing this fraud? Do you care?
He needs to refund my money and to be stopped from doing this in the future.

Thank you
Ross Abbott
42 Joanith Dr
Toronto Ontario Canada
email address is [protected]@msn.com

so I ordered some Nike dunks June 1st, 2021 on DHgate. The estimated delivery date is August 31st. the package hasn't left China yet at all, ( I don't think ) and keeps going in and out of transit. ( keep in mind my package has been in transit for over 50 days.) Do I expect my order on the estimated delivery date or later? I hope to have them before September 7th.

I have purchased an item back in November 2020 and did not receive it. I tried to reach the seller, called Mudanflower - several times and they declined to either refund me or send me a new item. I reached the DHGate customer service representatives who have either no clue about customer service or intentionally declining to address my concerns. Every time I communicate with them, they direct me to the seller who is not will long to help. The seller Mudanflower always gives me a tracking number that is not available — UJ745662003CN. The product order number is [protected].

The customer service says product is closed without my intention and I need a refund of my money.

Like others, I also received a package with trash inside. I spoke to the seller but doesn't want to refund. I am waiting for DHgate dispute which is not going to be effective until August 6, 2021. This is my second order with the same outcome and DHgate is not helping with the dispute at all. Be aware guys!

I ordered items two months ago. I never received my items. The seller somehow managed to delete the tracking information and submit a new tracking info to appear as if the order was delivered to my house. Seller then refused refund and said they'd send a new package for **.** which I declined. On the last day of escalation I had a charge from the sellers direct company charge an unauthorized **.** to my account. While I was able to stop that fraudulent transaction, I had not given my credit card info to that seller, only to the DHGate platform. The escalation representive Ally was not in communication with me. I could not reach her through the DH Gate platform due to page error code *** to upload evidence. I could not reach her through the chat online customer service. The supervisor Mary at customer service said she'd send the information to Ally. I tried emailing Mary and the management at DH gate on * separate occasions with no reply. I had to hire an attorney who then sent an email to Ally who responded to his email that she'd have to close the case because she hadn't heard from us. They still have **.** plus a *.** transaction fee and after many requests to get the contact information to their legal department, they've refused to do so.

Hello,

Many orders from the same seller were not honored properly and the seller decided to refund me for the missing or the non matching items.

Unfortunately DHGate did not refund me the proper amounts.
For order number [protected], 22.00usd were agreed to be refunded but only 13.00usd were sent to my account.
For order number [protected], 18.05usd were agreed to be refunded but only 7.05usd were sent to my account.
For order number [protected], 5.00usd were agreed to be refunded but only 2.00usd were sent to my account.

The prices agreed are the actual prices I paid, there is no coupon that acted after that.

Please solve the issue.
Thanks.

I ordered a bag that cost $130 from Dgate. When the bag arrived it was completely different than the pictures in every way. It was not double-sided and it did not come with the tag that was advertised. It was also a completely different fabric. I wanted to return the bag and at first the seller said no. So I escalated it through chat end it ended up getting sent to mediation. I was run around and terrorized by the customer service people and mediation person for two weeks. Every time I responded to the offer from the mediation, I will get an email saying that they did not receive my offer so my dispute is closed. This went around and around for about six or seven times. I have perfect evidence and even the mediation person said that I could return the bag for a full Refund and seller pay shipping, however when I would respond and say yes I will take that offer - I would receive a message saying that they have not received my response. I responded both on the site and email. I was given an email address by a customer service rep by chat, they said that was the mediation persons email - —however when I sent them Messages, the emails were bounced back as email invalid. I need to speak with an English speaking customer service rep. Order : [protected]

Order number Order NO:[protected]. This website allowed a seller to send a gray plastic bag that was supposed to have a tracksuit, xxxl hoodie and sweatpants and also shorts and shirt and it had nothing in it. Only 2 empy clear plastic bags. I sent the website DHGate.com PROOF because the plastic bag sent was too small for all those clothes. the contents listed was just 1 tshirt, and also most important, the weight of the package was 1/3 of a kg, it wa actually less than 1/10 of a kg because it was empty, but there is NO WAY a package can be 1/3 of a kg with an xxxl mens hoodie and pants and shirt and short, impossible. it would weigh several kg. I sent proof and the website ignored me and sent the payment to the criminals in china that sent an empty package with nothing in it. My daughter was also here to prove it was empty with nothing in it. the website allowed the seller to steal $95.10 from me and I got nothing but an empty bag. Unbelievable

Hi,

I ordered a portugal euro 2020 away football shirt on the 27th of June, I did not recieve a confirmation email. My bank account was charged £12.75 for this transaction on the 28th of June. After purchasing I remember the website saying it takes 5-15 days to arrive however this time has passed (today is the 15th of July) and I am yet to recieve the order and yet to recieve the confirmation email of the order.

My email is [protected]@gmail.com

Please kindly resolve this issue.

I bought 5. 56 egg incubators from nana_jewel. She sent me 9 plastic, baggies said they were ppo. Then I saw where dhgate released money to her, si kisten to me please she stole from me, then she stole from you. I want my incubators and her fired. Bought may 26th 2021 ppo3335624182 I have never liked a thief, she got me and she has probably got from your company. Thank you

We purchased an item with 2 accessories on 26th March 2021 and paid $81.39.

By the 26th May when the item had not arrived by 2 months we contacted the seller and asked for a refund stating the tracking shows the item still waiting at the airport in China and had been there for the last 6 weeks.

The Seller offered a 1 cent refund, which was like slap in the face.

We opened a dispute with DH Gate Resolution service and by the time they became involved which took a further week the parcel had left China finally.

DH Gate said they wanted to follow the tracking and if i do not want the package then refuse it at the post office. and they will follow the progress.
The Words they last used was "Please kindly wait".

Well i was away when the parcel arrived and our postal agent marked the item as received. So when i came home the following day the parcel was placed in my PO Box.

I opened the parcel as it was not the size i was expecting it was very small. It ended up being only 1 of 2 accessories and the electronic item was not in the parcel at all. It would have been a much bigger parcel.

So i went to message the Dispute resolution only to find they closed the case. I wrote back saying you closed the case and released payment when i was not sent the correct item. No Response.

So i Tried the seller, No Response.

Finally I received a response from DH Gate saying i did not respond to the Analyst so they closed the case? They go on to tell me to negotiate with the Seller who is not responding to me and only offered me 1 cent refund in the first instance.

So DH Gate allows organised crime to steal from you. They have seen the pictures and know i did not get even 10% of what i paid for. Even the accessory is useless without the item.

Thsi has consumed so much of my time it has literally cost me 10x what i have lost to them. NEVER NEVER EVER will i use DH Gate again.

Company called ego-sport are refusing to accept I have not received my item and say I signed for it?!
I asked for evidence and all they have is a screenshot showing it arrived at my local sorting office.
I've been working from home since March 2020 so I know I would have been at home.
I checked with sorting office and with my neighbours on the off chance they had taken it in in my behalf however it was not the case.
Ego-sport are being unreasonable and not willing to accept I don't have the item despite me doing all they asked!
Attached is latter part of exchange with company as I don't appear to have access to the previous chat history