The complaint has been investigated and
resolved to the customer's satisfactionResolved DESI Innovations — Awful company and its products
resolved to the customer's satisfaction
I have ordered my furniture from DESI in Rockville in August (now it's mid October), and I still didn't get it - it was supposed to be rushed order because they didn't have colors we originally requested. So I received the pillows. Inside of the pillow cover the actual "pillow" (if that's what you want to call it) was STAPLED!!! instead of being sawn... This is BS, especially if you have kids. Someone can get hurt.
In the store service was nice, but for the price of over 4K I expected better quality of furniture.
I will not shop there again.