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DESI InnovationsAwful company and its products

I have ordered my furniture from DESI in Rockville in August (now it's mid October), and I still didn't get it - it was supposed to be rushed order because they didn't have colors we originally requested. So I received the pillows. Inside of the pillow cover the actual "pillow" (if that's what you want to call it) was STAPLED!!! instead of being sawn... This is BS, especially if you have kids. Someone can get hurt.

In the store service was nice, but for the price of over 4K I expected better quality of furniture.

I will not shop there again.


  • Ni
    Nicolecs Oct 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I went to Desi Living and found a couch that I wanted to purchase. After making several visits to the store, I quickly realized that the store offers a 10-15% discount on a regular basis. This grand sale price is more like their standard pricing.

    On the way into the store, they had a sign by each door that said "We support the military - 10% military discount". Being an active duty military member, it always makes me smile when a company says thank you to veterans by offering a discount for military members. HOWEVER, there is a catch!

    When I went to purchase the couch, which was of course on sale for their standard discount of 15%, I pulled out my military ID to show the sales rep that I am active duty military member to receive their advertised military discount. This is where the transaction soured; the sales rep informed me that I could not receive the military discount because of the standard storewide sale.

    Now, I know a military discount is not a requirement, nor do I expect stores to have one. However, when a store advertsies a military discount to draw service members through the door, I expect them to honor it.

    The store said they will not combine discounts. I am used to other stores that offer a military discount, not applying this benefit to clearance and/or final sale items, but not standard sale items. SO- in other words, the good news is basically everyone gets the military discount! The downside is Desi is saying thank you military men & women for your service, but no thank you!

    Until the store decides to honor this advertised military disocount, I will take my business elsewhere, while in the meantime informing my military brothers & sisters of this not so military discount.

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