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1.0 58 Reviews

Depop Complaints Summary

0 Resolved
48 Unresolved
Our verdict: Engaging with Depop at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Depop reviews & complaints 58

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S
9:12 pm EDT

Depop Locked out of my account

So I had an account on depop with my email weird. Little.Angel0.[protected]@gmail.com (I made it in like 6th grade it's so embarrassing) but I was trying to change my username but I must have clicked something wrong because I accidentally clicked save on the wrong age and now am locked out of my account and I can't even log into a different account on my phone because it recognized my device.

The reason I'm really stressed about this is because I made a purchase on the account and even when I still had the account it hadn't been shipped, so I'm kind of scared it won't get shipped and ill lose my money. Please give me my account back! :(

Desired outcome: please give me my account back :(

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G
1:52 pm EDT

Depop Payment

I sold an item a month ago and my payment will not release to my bank account, it keeps being pushed to the next day everyday. I have sent an email 4 times, and I get an automatic response with generic information. I need a human to reach out to me on why I am not receiving my payment. All my information is correct and up to date.

Desired outcome: money released to my bank account

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Karen P5
BRISTOL, GB
May 04, 2022 2:57 am EDT
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My son sold items in one package on Depop and used his regular drop off box at Hermes, as he has done numerous times before. He dropped the item on 5 April - there is CCTV at this location I add.

On 28 April he received notification from his bank that he couldn't make a payment. On querying this the buyer had requested a refund as the items hadn't arrived. The buyer had made no contact with my son querying his purchase and had blocked him, I understand this is against Depop rules. He has tried contacting Depop but nothing. What can we do? There will be CCTV evidence that the package was deposited in the Hermes box for collection - however this location now subsequently has been taken over by Evri.

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F
10:21 pm EDT

Depop product not resived

wellhellomarylou is the seller i bought from. I tried messaging them several times as i have not received my order yet. I bought it from a Uk seller and I am from canada. I would like help please

- thank you

Desired outcome: i would like a full refund

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7:27 am EDT
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Depop money sent to another bank account holder by accident

dear depop,

i have a very serious issue and i need your help urgently please

yesterday 22/02/22 , i had received money (98£) to be precise from using your app and selling clothes. The issue i made was that i had connected a bank account by mistake that was not my bank account so i have not received this money and it has gone to some random person. if you could please help me out as soon as possible as i need this money urgently and if you need any more details of this incident please do feel free to contact me. my account is Jack_scanlon. the account i sent it to ends in ****0505 and the sort code was 60-01-39 - this is not my ACCOUNT

thanks

jack scanlon

Desired outcome: get my money back please or contact the person who has the money or tell me his details

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M
11:49 am EDT

Depop Telfar bag

I bought a telfar duffle from a seller and after I bought it they erased their account and the items. I want a refund immediately. I have all the proof and want the money back ASAP.

Desired outcome: Get my money back

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E
5:34 am EDT

Depop Piracy

English version

I had my Depop account hacked, someone sold fake items to a person who never received their item. Depop sent all the emails notifying me of the dispute in my spam, so I never received them and I only heard the news in a letter I received in the mail informing me that the situation was in the hands of a bailiff. Now I owe money to PayPal for a mistake I didn't make. I am a student I can not afford to embark on a case of justice or to pay such sums when I HAVE BEEN HACKED. I called all possible services and now I don't know what to do, I CAN'T pay that amount and I don't have to hang around in court cases for something I DIDN'T DO. HELP ME. Sincerely, Garcia Eleanore.

French version

Je me suis faite pirater mon compte Depop, quelqu'un à vendu de faux articles à une personne qui n'a donc jamais reçu son article. Depop ont envoyé tous les mails me prévenant du litige dans mes spams, je ne les ai donc jamais reçus et je n'ai appris la nouvelle que dans un courrier que j'ai reçu par la poste m'informant que la situation était aux mains d'un huissier. Maintenant je dois de l'argent à Paypal pour une erreur que je n'ai pas commise. Je suis étudiante je ne peux pas me permettre ni de m'embarquer dans une affaire de justice ni de payer de telles sommes alors que JE ME SUIS FAITE PIRATER. J'ai appelé tous les services possibles et maintenant je ne sais plus quoi faire, je NE PEUX PAS payer cette somme et je n'ai pas à traîner dans des affaires judiciaires pour quelque chose que je N'AI PAS FAIT. AIDEZ-MOI. Cordialement, Garcia Eleanore.

Desired outcome: I would like my Paypal account back to normal, not to pay for something I did not do, and the piracy to be at least recognized. I want to solve this problem that makes me in a very bad situation.

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10:49 pm EST

Depop Account suspended

I have been a Depop buyer for many years with no problems. I had planned to begin selling there also. Yesterday I had a message pop up asking for my date of birth. I sent it to them and they said I am underage and suspended my account. They want a photo of my ID which I am not comfortable sending them. I told them if I were underage when I opened my account I would be of age by now. I am far above the age requirement, btw. I told them they have my physical address, my phone number, and my email address, that's enough. Now they say they need to verify that it's me they are talking to.? Who else would it be after all these years? I think it has something to do with Etsy acquiring them this year. Depop used to be a great place to be. Their communication has been good but they seem unwilling to make an exception for a good customer, I feel very unappreciated. I don't think it's very professional or courteous to lock someone out of their account for no reason. I would like access to my account.

Desired outcome: Access to my account.

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11:55 am EDT
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Depop Deposit Scam

My son made his first sale on Depop recently and was told that he needed to pay a $250 refundable deposit in order to receive his payment. He was emailed by someone claiming to be Emily from [protected]@yahoo.com and told he needed to pay $250 through a cash app, then he would receive his payment AND get his deposit back.

His item was delivered to the seller, and the seller paid, but Depop won't release his funds into PayPal until they receive this deposit.

This supposedly mandatory deposit isn't mentioned at all in Depop's terms of service statement.

The email is highly suspicious and looks like a scam, but I'm unable to contact anyone at Depp. The phone number listed isn't operational.

We haven't paid the ransom deposit and my son's money is still being held.

Desired outcome: Pay my son!

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M
6:44 pm EDT

Depop Shipping

As a seller, I sold a poster to a customer and for some reason the shipping label wasn't able to download nor print when I needed it. So I sent it with my own shipping sticker that I had to pay for out of my own pocket. I sent my customer the tracking that I got when I sent the order so she knows when it arrives. I also have a copy of it so I can check when it arrives as well but I would like some of my money reimbursed since I ended up spending the amount that I made from the transaction to pay for the shipping. Thank you for your time.

Desired outcome: My customer is able to see that I have shipped it, and I get some sort of reimbursement

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4:26 pm EST

Depop My daughter is banned

My daughter has been given a lifetime ban on depop. It was sometime ago when she was selling rucksacks which were similar to Cancun but she was not selling them as fakes, She was outright banned so set up other accounts which have also been banned. Today's ban was for buying through goods and services because her PayPal didn't have enough money in it and topping up would take a few days. She is a very talented and creative young girl working towards making her own clothes and selling them. She is very interested in fashion and has an eye for buying and selling. She is 18, was not aware she was anything wrong with her first ban and since then you have banned her for trying to continue to sell on depop. I feel a lifetime ban for these reasons is unnecessarily harsh and unfair. If possible could you please reconsider allowing her to re-open her account. Her name is Nicole Brown, [protected]@hotmail.co.uk, [protected]

Desired outcome: Reinstate depop account

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M
7:17 pm EST

Depop non payment

Sold my first item on Depop on December 13. Updated status of item to 'shipped' as recommended by the site to accelerate payment.

I lived close enough to the buyer to drop it off myself, so they have had the item since December 14 and I still have not seen my payment come through on paypal from depop. They have almost no information on how to speak with, or get in touch with someone directly and it has been well beyond 10 business days.

Desired outcome: To get paid.

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8:37 pm EST
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Depop Fees

Date of Incident 11/28

I'd like to ask a question? Why if I ship internationally does depop charge me 10% off both the shipping and the item cost. It should just be the cost. Why do I have to sacrifice because my shop reaches more people. The only reason why I have begun accepting international buyers is that it's harder to find my shop thanks to the new update on the app. Please only take your fee off of the item cost, not the added shipping. Shipping internationally is the same as shipping locally. Why would you take your fee out of the shipping cost. That makes no sense and it is disrespectful to sellers and buyers. Please fix this.

My depop is @maddiechristina. I will be expecting an email from you soon.

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1:21 pm EST

Depop customer service

an item was sold to a member and payment received through paypal. I was also charged a 15$ shipping fee. The item was never sent and member was refunded through a dispute through paypal.
I have been talking to Depop for months now through email. Because if dispute there is no clear reversal on my paypal screen. I have an email from paypal that I screen shot and sent and a history of my my account that i sent to Depop that is so far not being excepted.
There is actually so much I have sent them as proof and i can not get my 15$ back.
I think it would even be clear that their sipping label was never used and they were never charged from USPS for me to send a package I never sent. They could also check with the person I sold to, who did get a refund.
But no they continue to play games and ask me to prove something that ihave sent everything I could to them.
Sounds like a big company stealing from 16 years olds ( my daghter)

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8:03 am EDT

Depop depop

I have emailed 3 times now. I NEED HELP RESETTING MY PASSWORD. The password reset link does not send out an email and there is no way to troubleshoot password recovery. There is no direct contact for Depop which is very frustrating and really elementary. If you are going to have a business/app you should have AT LEAST a contact phone number or email. At this point I couldn't even cancel my account if I wanted to. VERY FRUSTRATING!

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Adrianna Mahal
, US
Sep 06, 2019 6:27 pm EDT

I’m having the same problem

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jenniethriftss
, US
Jul 20, 2019 10:16 am EDT
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This is exactly what i am dealing with right now. Has anyone else found a number for their customer support?

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H
2:57 am EDT

Depop a woman passing herpes mo

I'm writing an article to the New York Times and every magazine New York this girl fanse graves depop sold clothes on depop her real name is Ashley Grace I know her personally she really out here passing herpes out and she's selling clothes and wearing bathing suits and she have HSV-1 herpes what are your health codes about wearing clothes I'm calling the Health Department

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9:40 am EDT
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Depop jeans

The seller has left me negative feedback and the sellers feedback must be deleted from my account because the seller has left me the feedback in revenge. The item that I purchased from the seller wasn't actually available for sale to me because the seller had already sold the item on another selling platform other than depop. The seller kept kept the item up for sale on depop even though the item wasn't available. I unfortunately purchased the sellers sold item. The seller refused to give me a refund. I didn't receive my item.

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4:20 pm EST

Depop depop unethical fees

I sold 5 items using the DEPOP app to one person totaling $100.00. I used 5 boxes to ship the items to the buyer. Buyer paid her own shipping. I was then charged $50.00 (5 increments of 10.00 each). I contacted customer service and was told the 10.00 per box was for the label. Why did they take 50% of my sale just to print a label? I want my money back!
I understand they have fees, but 50% is not only excessive, but completely unfair!

At this point, DEPOP is no longer responding to my emails.

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3:40 am EST

Depop what a mess!

It's obviously not worth your attention, your time and money. Because the only thing about them is the idea. Everything else is a garbage.
They are unprofessional and I didn't like dealing with customer service that's full of rude and ignorant people. They are inattentive and obnoxious. My questions weren't answered, my issue wasn't resolved because they simply didn't care. I wonder if their management is aware of this. Or maybe they are the same, then I would understand.

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KyleCisse
Manchester, US
Sep 23, 2023 4:43 pm EDT
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Hello Depop,

So I have purchased a LV Bag And I Want to cancel the order so i can get my Money Back.

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Nancy A. Holland
Winnetka, US
Jan 22, 2023 10:03 am EST
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I ordered these shoes (dark red Mary Jane style DOC) in size US8 on November 25th, 2022 & was billed for $164.25. It was to be sent to Nancy Holland at 20750 Parthenia St., Winnetka, CA 91306. I have already paid for them but never received them. It was a Christmas present. What happened to my order? Where are they? Where are they? Where are they?

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Helenloulou15
Flintshire, GB
Nov 15, 2022 4:07 pm EST
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t shirt ordered via yourselves not received, tried to re check the sellers page and it no longer exists ...so no t shirt and youve had the money not happy at all

Ice cube t shirt paid 14.09 with delivery states bought from undisputed ?

Callum22leeriley@gmail.com

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l Rizkz l
, US
Oct 26, 2022 1:29 am EDT

Why would you need a ssn to sell? Just doesn’t make sense and shouldn’t even be needed in the first place. Ssn in not needed and now i cant even claim my money because of it.

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ozziea
Riverside, US
Jul 31, 2022 10:11 pm EDT
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My depop balance is not transfering to my paypal account

Depop Customer Reviews Overview

Depop is a popular online marketplace that allows users to buy and sell unique fashion items. The platform has gained a lot of popularity in recent years, especially among younger generations who are looking for a more sustainable and affordable way to shop for clothes.

One of the most significant advantages of Depop is its user-friendly interface, which makes it easy for both buyers and sellers to navigate the platform. The app is also available on both iOS and Android, making it accessible to a wide range of users.

Depop has a strong community of users who are passionate about fashion and sustainability. This community is very active and engaged, which means that sellers can quickly build a following and attract buyers to their listings.

Another positive aspect of Depop is its focus on sustainability. The platform encourages users to buy and sell second-hand items, which helps to reduce waste and promote a more sustainable fashion industry.

Overall, Depop is an excellent platform for anyone looking to buy or sell unique fashion items. Its user-friendly interface, strong community, and focus on sustainability make it a great choice for anyone who wants to shop more consciously and support small businesses.
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