Depop
reviews and complaints

Sold my first item on Depop on December 13. Updated status of item to 'shipped' as recommended by the site to accelerate payment.

I lived close enough to the buyer to drop it off myself, so they have had the item since December 14 and I still have not seen my payment come through on paypal from depop. They have almost no information on how to speak with, or get in touch with someone directly and it has been well beyond 10 business days.

Date of Incident 11/28

I'd like to ask a question? Why if I ship internationally does depop charge me 10% off both the shipping and the item cost. It should just be the cost. Why do I have to sacrifice because my shop reaches more people. The only reason why I have begun accepting international buyers is that it's harder to find my shop thanks to the new update on the app. Please only take your fee off of the item cost, not the added shipping. Shipping internationally is the same as shipping locally. Why would you take your fee out of the shipping cost. That makes no sense and it is disrespectful to sellers and buyers. Please fix this.

My depop is @maddiechristina. I will be expecting an email from you soon.

an item was sold to a member and payment received through paypal. I was also charged a 15$ shipping fee. The item was never sent and member was refunded through a dispute through paypal.
I have been talking to Depop for months now through email. Because if dispute there is no clear reversal on my paypal screen. I have an email from paypal that I screen shot and sent and a history of my my account that i sent to Depop that is so far not being excepted.
There is actually so much I have sent them as proof and i can not get my 15$ back.
I think it would even be clear that their sipping label was never used and they were never charged from USPS for me to send a package I never sent. They could also check with the person I sold to, who did get a refund.
But no they continue to play games and ask me to prove something that ihave sent everything I could to them.
Sounds like a big company stealing from 16 years olds ( my daghter)

I have emailed 3 times now. I NEED HELP RESETTING MY PASSWORD. The password reset link does not send out an email and there is no way to troubleshoot password recovery. There is no direct contact for Depop which is very frustrating and really elementary. If you are going to have a business/app you should have AT LEAST a contact phone number or email. At this point I couldn't even cancel my account if I wanted to. VERY FRUSTRATING!

I'm writing an article to the New York Times and every magazine New York this girl fanse graves depop sold clothes on depop her real name is Ashley Grace I know her personally she really out here passing herpes out and she's selling clothes and wearing bathing suits and she have HSV-1 herpes what are your health codes about wearing clothes I'm calling the Health Department

The seller has left me negative feedback and the sellers feedback must be deleted from my account because the seller has left me the feedback in revenge. The item that I purchased from the seller wasn't actually available for sale to me because the seller had already sold the item on another selling platform other than depop. The seller kept kept the item up for sale on depop even though the item wasn't available. I unfortunately purchased the sellers sold item. The seller refused to give me a refund. I didn't receive my item.

I sold 5 items using the DEPOP app to one person totaling $100.00. I used 5 boxes to ship the items to the buyer. Buyer paid her own shipping. I was then charged $50.00 (5 increments of 10.00 each). I contacted customer service and was told the 10.00 per box was for the label. Why did they take 50% of my sale just to print a label? I want my money back!
I understand they have fees, but 50% is not only excessive, but completely unfair!

At this point, DEPOP is no longer responding to my emails.

It's obviously not worth your attention, your time and money. Because the only thing about them is the idea. Everything else is a garbage.
They are unprofessional and I didn't like dealing with customer service that's full of rude and ignorant people. They are inattentive and obnoxious. My questions weren't answered, my issue wasn't resolved because they simply didn't care. I wonder if their management is aware of this. Or maybe they are the same, then I would understand.