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Denny's
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1.6 241 Reviews

Denny's Complaints Summary

34 Resolved
204 Unresolved
Our verdict: With Denny's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Denny's reviews & complaints 241

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E
3:57 am EDT

Denny's service and product

We were in the San Fernando location at 12:07 a.m. and we're not served our food until 12:38 a.m. which was cold when I addressed the manager was told they were sorry and could remake our order but it would take approximately 30 more minutes this facility was understaffed dirty and manager was rude and Unapologetic about situation I would not recommend this facility nor will I be returning to this facility in the future manager could use some training on his people skills

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3:50 pm EDT
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Denny's gravy

I brought my friend who has never been to a Denny's before. She ordered the 7.99 build your own grand slam with biscuits and some of your gravy. The gravy smells old, expired even. The taste caused us to gag and spit the food back out. It's absolutely disgusting. I told the waistress that the gravy was bad and she replaced it with a pancake some the basic of my friends meal was biscuits and gravy. She also let us know that that's just how the gravy is and that she's complained about it to her management team as well and her management hasn't done anything about it and still serves it out. You might want to check it out.

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1:27 am EDT

Denny's unfair fire

I was having a disagreement with another employee accusing me of stealing tips so I complained 3 days in a roll to my boss an was assured not to worry. Its nothing he said he will handle the situation an 4th day she complained I was suspended for three days apon my return I was told I was I couldn't work because I was Fierd was giving 1.50 paycheck an that was that no explination no papers to explain sign or nothing

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12:02 am EDT
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Denny's kitchen closed for maintenance

The closest Denny's to me was closed at 10 PM for kitchen maintenance. North Canton, Ohio Everhard Rd. So called Arlington Road, Akron Oh Denny's for carryout at 10:30 PM for carryout and they don't take orders after 10PM on the phone. Told us to order online. Tried to order online but appetizer platter had limited choices. My husband drove there to place our order and they were out of mozzarella sticks for 2 days and new order wouldn't be there until 5Pm the next day. Really 2 Denny's in one day and no service. How do you operate a business like that? One extremely unhappy customer. Guess I can spend my hard earned money elsewhere since your businesses obviously can't serve the public!

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2:26 pm EDT

Denny's service

I visited Dennys in Augusta GA the other day. I'm pregnant and I wanted breakfast food but my 2 kids did not so i was thinking that Dennys would be a good idea. Well when we walked in and the host grab the menu apparently it was time for the cook to leave so he was walking out of the restraunt. So then the host tells me we are going to have to wait a while because they dont have a cook and she dont know when the next one will be in. This is unacceptable. I have been a restraunt manager before and I get that people dont come to work on time but the cook stays until their relief gets there or the manager gets back there and cooks. I will never visit this place again. Bad business

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1:42 pm EDT
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Denny's the food

Tried to have a nice lunch with my husband. I work from midnight to8 am.
So it has d for us to go out at all..
I ordered the pick 3.. Omg is was terrible..
And I never complain. I've had a lot of crappie food and this by far should have never left the kitchen.
First they were out of what I wanted and so I got onion rings instead.
What a mess. No cheese in cheese sticks rings greasy and falling apart.
The boneless wings were eatible...
But only cause I was starving..
There was 3 of them..
Sux cause wanted to find a place different then the diner by my job.
But. Compared to what I got today..
That place is a gem...

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10:00 pm EDT

Denny's service/cleanliness

Store location #7959, Kissimmee, Fl. I visited your store on 4/22 for breakfast and upon entering store was not greeted or welcome for a good 5 minutes. When attended to we were seated at a table that was just washed off but table top was total wet. We had to get napkins off another table to dry the table off because the waitress seated us and then walked away and did not have utensils or napkins on our table when seated. Upon ordering a simple breakfast, the order came out wrong, just like the customers around us complaining about their orders also. IMy and I order sausage links and when the breakfast came out and my wife and I looked at our sausage links we both said at the same time we are not eating these. I called the waitress over and asked her would she eat these sausage links and she stated would you both like bacon instead. We both got bacon and the bacon was cold and hard. We did not eat them. The worse part was when we were leaving the restaurant I decided to use the restroom. Upon entering the restaurant it smell terrible. As I walked inside there was water all over the floor and countertops. The toilets were both clogged up with toilet paper and human waste and pee on the floor around the toilet. This restroom was the worst I ever seen in any Denny 's I ever been in. My wife and I do enjoy eating at Denny's when we are traveling. I am sorry to say that we will probably not be visiting any more Denny's after this horrible experience. I believe your corporation should follow up this situation to correct the management and personnel programs at this location. You are welcome to e-mail anytime if you any other questions about this situation.
e-mail = [protected]@aol.com Thank you

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kneelfist
, US
Apr 22, 2019 11:27 pm EDT

Why not apply for the job of cleaning up the waste and pee since you seem to think that someone else should do it. You are disgusting. You should be cleaning washrooms as a career.

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A
10:11 am EDT

Denny's food

I was with a group of over 20 people and we went to Denny's to eat. It took over 2.5 hours to receive my food. When it came the pancakes were burnt and the hash browns were burnt too. Because it was so late at night, I attempted to eat some. I wasn't satisfied with my meal, I didn't bother to ask for new food because the waitress was overwhelmed with so many people to service. In addition, I didn't have time to wait for a replacement meal. My major complaint here is that on the way home, my stomach was so upset from the food. As a result of eating at Denny's, I spent two days in the bathroom. I couldn't do anything on Saturday. My daughter who had the same thing I had got sick too. She was throwing up. Also, a couple of the people who had ate there got sick too. The Denny's I ate at is located at 34725 Euclid Ave, Willoughby, OH 44094. Restaurant number 7937. Phone 440-942-0193.

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11:24 pm EDT

Denny's the food/waitress

Me and my husband and our3 boys went to have dinner. I ordered a bacon burger and let me say it was the worse terrible disgusting burger I ever had. It was an old patty and with a burn flavor. I was still in Denny's when I started feeling sick. I did not feel like complaining because there was a lot people eating and was trying to avoid a scene. My 11 yr old was ignored by the waitress as he spoke. Each one of our kids ordered what the wanted and each time one of them ordered she ask us if it was ok. I assured her that they knew what they wanted but she seemed bothered. The table was taped up as the tape was supposed to hold the table together.our dinner was 55 and we still left her a 10 tip. My kids did not receive everything at once. Our drinks came 2 min before our dinner and at the time it was my family and I saw another family there to. The whole experience was just so awful I have never done a complaint on any restaurant before but because we were treated not well and the food was terrible I couldn't just blow this off. I'm already in the beginning stage of food poisoning and that really upsets me because know one should have to go through what we had to experience. I hope to hear from someone in regards to this complaint. I can't stress enough on how bad it was all the way around!

The store is in gilroy ca 8425 San ysidro 95020.
Denny's 408-842-7678
My name is Michelle [protected]

So Disappointed!

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6:54 pm EDT

Denny's employees

I visit your college park Maryland Dennys on numerous occasions i observe two employees smoking marijuana in the back of the building three or four times that night it appeared to be a manager and a dishwasher I was in the restaurant ask what the manager's name was I was told by a surfer named Alyssa the manager's name was Daniel Costello the dishwashers name was Darnell Berenger this location I have visited on numerous occasions seeing the same employee smoking marijuana on duty they also were accompanied buy a black female I asked the server Alyssa what her name was she was smoking marijuana as well her name was marshae they all three appeared High on duty me and my family observe them on numerous occasions going outside numerous times this behavior is very unprofessional and no customer should have to smell marijuana on employees thank you

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5:36 am EDT

Denny's a waitress named abby harassing my wife

On 4-13-2018 my wife walked into a Denny's restaurant on 1st Avenue and 148th in Burien and a waitress that claims to be the manager there followed her into the bathroom and harassed her about buying something or she's calling the police on her for using the bathroom so Abby told her that she was not allowed to come back inside Out restaurant otherwise she will call the police none of this ain't the first time we've had to deal with this I went to the general manager twice now both time I thought it was resolved because the second time the actual manager that was on shift I had a change of attitude towards us but apparently it didn't get to Abby there is no signs posted saying restrooms are for customers only and there is a statue out there stating that people can use the bathroom where they choose if it's not posted and I can even give you. RCW code for that now either Abby gets an attitude adjustment and leave my wife alone plus following her into the bathroom off my wife is using the bathroom that is actually pretty sick and I'm sure I can probably have her arrested for that so Peter something gets done about that otherwise I will file a lawsuit against this restaurant mostly I guess happy then I will make it known the way people in their tree customer and I won't have the business ran into the ground basement people do not like going to a restaurant where the people get harassed or treated poorly just because somebody go down and use the restroom so please email me with good decision you want to do on this had s l s m i t h 98374 at gmail.com I will be waiting for an answer if I do not receive anything back from you guys within the next 72 hours I will be going down to the Supreme Court and I will be filing a lawsuit against this Denny's restaurant thank you and have a nice day

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12:35 am EDT

Denny's no service.

After I was seated, it took more than 10--15 minutes for anyone to even take my order or to get me a glass of water.

On top of that, not one waiter stopped to check up on me for more than 2 hours.

It was the first time I've left a Denny's without leaving a tip. I just didn't know who my waiter was this time!

I've been coming to this particular Denny's for more than 20 years and I demand a little more respect and appreciation.

On top of that, when I asked for the 800 phone number, I got the wrong one! Isn't that supposed to be basic information?

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6:28 am EST

Denny's gravy

The white gravy that is now being served tastes gross and is not white gravy. Bring back the old gravy that actually tasted like gravy! I have been coming here for years and I have never had gravy like this. When I asked about if the gravy had changed, I was told yes it had. They went from a powder gravy to gravy that is made with milk. The powder gravy was gravy and should be brought back immediately!

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2:38 am EST

Denny's food, service and lack of management

2/24/2019 @ 10pm pst. Restaurant
Was empty. My friend and I another couple. They were sitting at another table. Two waitress and one manager. Order burger and then a nacho plate and one order to go when the food arrived my nachos were horrible they were not meat it was chili sauce and they were gross. The waitress looked hungover her hair was not combed her eyes were black and out her makeup was all messed up she didn't look put together at all it made me very uneasy about eating there manager did take the nachos off the bill the bill came to $26 and some change along with also the to-go meal which was a french toast hash browns toasted hash browns and something else i'm not sure what it was but there was no hash browns and while we were waiting which took an enormous amount of time was the two waitresses in the manager were sitting debating in talking very loud about how horrible corporate is how horrible it is to work there how horrible that they just can't seem to work there they didn't like working there their backs hurt their bodies hurt their this hurts that hurts it showed very disrespectful towards the denny's corporation in the brand that it's stands for i've been in customer service all my life and that is one thing that turns a customer off is talking bad about the company you work for even if you do don't do it in front of customers in the manager was going along with it which seemed very disrespectful to begin with so i'm demanding that the food be replaced not with the coupon but my actual money back because I will never go to denny's again that would at least that location that it was disgusting it was rude and it was just unprofessional bottom line and as much as it cost nowadays to go to denny's used to be affordable but no it's not but I get it I really truly do i'm 52 and I understand i've been going to denny's on my life but it's just unfortunate that you have employees like this it's just disgraceful thank you janine tedesco

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11:43 am EST
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Denny's sanitation

The workers are dragging around a dish cart that has a horrible odor coming from it while people are eating and germs are flying around the whole restaurant and its a very unpleasant smell and none of the employees seem to think this is an issue, but I do. Also the tables are being wiped down with the same germs table to table they're not using cleaning spray at all the restaurant just smells like dirty mop bucket.

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Update by Teygan
Feb 22, 2019 11:51 am EST

Poor service from waitress

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1:41 am EST

Denny's service and food

We are touring the us for 3 weeks and could not wait to eat at dennys. Our last visit to a store was in orlando back in 2004 and it was great, sadly this visit was not
The service we received was sloppy to say the least. The food was no better. Fries were full of oil and only warm. The restaurant was almost empty when we entered at 6.30 in evening.
This was on 2/5/19. We have since covered over 2000 miles since then on our road trip but have not visited another of your locations due to this experience.

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1:41 pm EST

Denny's ua manager

Dorie yells at the employees when they do something wrong. She don't have no respect for her employee's. She does it right in front of customers. She should help her employees to do things correctly. If they mess up instead of getting upset and mad. She should talk to them and show them the correct way. One day she happy and the next day u dont know if she going to be evil.

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11:16 pm EST

Denny's delivery

I ordered delivery through the official online web page of denny's and filled in billing contact phone number and delivery contact phone number separately. The delivery used my billing phone number and couldn't reach me. I called the restaurant regarding redelivery. The waitress hanged up my call after told me they do not redeliver without even listening to my description of the case.

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12:01 pm EST

Denny's food quality and delivery

I have been waiting since 11/17/2018 for store #8000 to refund my money back for order 1517039 and I spoke to the manager chuey who advised he would refund it after my online order was delivered missing half the order and the part that did arrive wasn't correct either and the delivery driver never came back with the rest of my food I then talked to Jose and he won't help either. This isn't the first time this has happened either the last order I set for pickup and they tried to give me the wrong order and then had to wait for them to make our food since they never started it and the order placed before that was delivered missing half the items as well and now I call again for my refund and speak to Jose again asking why I didn't call when chuey was on the clock and I advise him I did try to call on Thursday like he said and didn't get a answer so his excuse again is we were very busy. I shouldn't have to keep calling waiting to speak with chuey. I had even asked chuey to send me a email that he would be refunding my and he refused. We enjoy eating at your restaurant but this location is really making us lose interest in your establishment. My total for the order is $50.97. Normally this wouldn't have been made a issue but the way the managers at this location treat customers is unacceptable.

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3:26 pm EST
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Denny's Online delivery

I placed an online order for delivery in hermitage pa and was never told they used a third party service to deliver. My order was placed at 2:37 on thanksgiving I have small children who were waiting to eat their holiday meal. I was told via confirmation the food would be there in 33mins. Also received a confirmation email stating food would be at my house at 3:56. It payed over $45 for a family meal. After over an hour wait I was told the driver could not be contacted and there was nothing they could do since it was a third party service. This was never advertised on the website. I had no knowledge of this policy. After speaking with the manager sarah and telling her I feel I deserved a discount because of this terrible inconvenience especially to my young children she proceeded to hang up the phone in my ear. I am very saddened by this horrible customer service and will never be giving my money to this wretched establishment again.

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Denny's Customer Reviews Overview

Denny's is a popular American diner chain that has been serving customers for over 60 years. The restaurant is known for its all-day breakfast menu, as well as its classic American comfort food options. Overall, Denny's has received positive reviews from customers, with many praising the restaurant for its affordable prices, friendly service, and tasty food.

One of the most commonly praised aspects of Denny's is its breakfast menu. Customers appreciate the fact that they can order breakfast items at any time of day, and many have raved about the quality of the food. Dishes like the Grand Slam breakfast and the pancakes are particularly popular.

In addition to its breakfast offerings, Denny's also serves a variety of other classic American dishes, such as burgers, sandwiches, and salads. Customers have generally been pleased with the quality of these items as well, with many noting that the portions are generous and the prices are reasonable.

Another aspect of Denny's that customers appreciate is the friendly and attentive service. Many reviewers have noted that the staff members are welcoming and accommodating, and that they go out of their way to ensure that customers have a positive experience.

Overall, Denny's is a solid choice for anyone looking for affordable, tasty American comfort food. With its all-day breakfast menu, friendly service, and classic dishes, it's no wonder that this restaurant has earned a loyal following over the years.

Denny's In-depth Review

Overall Rating: I would give Denny's a solid 4 out of 5 stars for its overall experience.

Menu Variety and Quality: Denny's offers a wide variety of options on its menu, from classic breakfast dishes to hearty burgers and sandwiches. The quality of the food is consistently good, with generous portions and flavorful ingredients.

Pricing and Value for Money: Denny's provides great value for money, with affordable prices for its menu items. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Denny's is friendly and attentive. The staff is knowledgeable about the menu and is always ready to assist with any special requests or dietary accommodations.

Ambiance and Atmosphere: Denny's has a casual and comfortable atmosphere, perfect for a relaxed meal with friends or family. The restaurant is often bustling with activity, creating a lively ambiance.

Cleanliness and Hygiene: Denny's maintains a high standard of cleanliness and hygiene. The dining area and restrooms are regularly cleaned, ensuring a pleasant and sanitary dining experience.

Accessibility and Location: Denny's is conveniently located in various locations, making it easily accessible for customers. The restaurants are often situated near major highways or in busy areas, making it a convenient stop for travelers.

Online Ordering and Delivery: Denny's offers online ordering and delivery services, making it convenient for customers who prefer to enjoy their meals at home. The online platform is user-friendly and allows for easy customization of orders.

Special Offers and Promotions: Denny's frequently offers special promotions and discounts, such as daily specials or limited-time menu items. These offers provide customers with the opportunity to try new dishes at a discounted price.

Dietary Options and Accommodations: Denny's offers a range of dietary options and accommodations, including vegetarian and gluten-free choices. The menu clearly indicates these options, making it easy for customers with specific dietary needs to find suitable dishes.

Social Responsibility and Sustainability: Denny's demonstrates social responsibility by actively participating in community initiatives and supporting charitable organizations. The restaurant also takes steps towards sustainability by implementing eco-friendly practices, such as using biodegradable packaging.

Loyalty Program and Rewards: Denny's offers a loyalty program that rewards customers with exclusive discounts and promotions. By signing up for the program, customers can earn points for every purchase and enjoy special perks.

Waiting Time and Reservations: Denny's generally has a short waiting time, especially during off-peak hours. While reservations are not typically required, they are recommended for larger groups or during busy periods.

Payment Options: Denny's accepts various payment options, including cash, credit cards, and mobile payment methods. This provides customers with flexibility and convenience when settling their bills.

Parking Facilities: Denny's typically has ample parking facilities available, either in the form of a dedicated parking lot or nearby street parking. This makes it convenient for customers to find parking when visiting the restaurant.

Wi-Fi Availability: Denny's offers free Wi-Fi for customers, allowing them to stay connected while enjoying their meals. The Wi-Fi connection is generally reliable and provides a decent internet speed.

Special Events and Catering Services: Denny's offers catering services for special events, such as birthdays or corporate gatherings. The restaurant can accommodate large groups and provides a variety of menu options to suit different preferences.

Business Hours and Availability: Denny's has extended business hours, with many locations open 24 hours a day. This makes it a convenient choice for late-night dining or early morning breakfast.

Staff Friendliness and Knowledge: The staff at Denny's is friendly, welcoming, and knowledgeable about the menu. They are always ready to provide recommendations or answer any questions customers may have.

Overall Experience and Recommendation: My overall experience at Denny's has been consistently positive. The combination of delicious food, friendly service, and affordable prices makes it a great choice for a casual dining experience. I would highly recommend giving Denny's a try!

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Contact Denny's customer service

Phone numbers

+1 (800) 733-6697 +1 (682) 348-5018 More phone numbers

Website

www.dennys.com

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