Delta Air Lines
reviews and complaints

7 June 2022

We were originally booked on flight DL1396 from ATL to ORD. We had our boarding passes in hand and spoke to check in staff at 7.20 pm if there was any earlier flight to ORD and were offered the same DL1453 which was departing at 8.16 pm. We asked the possibility of making it to the gate and were assured we had more than ample time. We ran thru security and to the gate B31 and we had reached 15 mins before departure and other passengers were still boarding and we showed our boarding pass, the gate staff whose name is Allen Robinson simply ignored us and finally said sorry you missed your slot and carried on ignoring us and won’t even respond.

When we explained to him the situation, he simply said that’s our problem and not his. We never expected utter insult from a team member of Delta Airlines and now my daughter says asked me to never book another flight with Delta if their staff are liars and unprofessional.

I literally had to beg him to put us back on our original flight which he did just because there was a Manager nearby helping another passenger In similar situation but they had called a red notice so the manager came running. He did book us on the original flight reluctantly and threw the passes on the desk. When I requested if he could check for seats in front as my daughter had a migraine and she has a problem sitting at the back, he replied “Take it or Leave it” or go to the gate and try your luck. While walking to the gate, I checked on Delta App and seats were amply available in the front which he could have helped us with but chose to be an arrogant brat

I am sorry as this is my first ever complaint against anyone as we are all humans but this was just crossing the limit!

5/24/22-Flight from Seattle to Kansas City H5X34D. My inquiring about the 20 minute baggage guarantee. It took over an hour to receive my bags. My sky miles account is [protected]. I have called the number that was given to me #[protected] and waiting on hold for an hour and 27minutes talked to Sue in Dallas.

She was unable to help me. Now I am requesting more bonus miles for all the tiime I have invested. A response is appreciated. Thank you

I was booked on flight from Fort Lauderdale to Charleston WV April 28th, 2022. My code was JNK86K and my flight on Delta #1696 to Atlanta then #4743 via Atlanta to Charleston, West Virginia. We left Fort Lauderdale on time and sat on the tar mat for over 50 minutes. As we left late, the stewardess told me 85% of the travellers will miss their connecting flights and indeed that was the case!

It took me 2 hours to contact a Delta agent to help me.

First, I paid for a flight to Charleston which I never got.

Second, they booked me on a flight to Columbus the next day, 2 hours away from my original destination and I had to find my way to where I initially paid to get to.

Third, I had already prepaid for a hotel that Thursday night which I never used and I want reimbursed as well!

The customer service is atrocious, I attempted to contact someone via text, who directed me to a phone number but the wait time was 2.5 hours! I have sent a text explaining my situation via their website and facebook and still no response.

I want to be reimbursed for what I paid for but never received. This could have been easily taken care of ifDelta notified the connecting flight to wait a little longer or had agents waiting for us when they knew the current situation.

On 3/31/22 I used Delta Vacations website to purchase a hotel/car package. I used all my points, 93,891, to pay for the booking. I was able to complete the booking online and a charge pended on my American Express card. I did not receive an email confirming my booking so I called customer service. At that time the rep could not find my booking and after a long wait for research on the reps part I was told the hotel I chose was "closed". The points however were deducted from my Skymiles account. I was told it would be a couple weeks after my Amex billing cycle, which was in 2 days, the points would be credit back. As of today, 5/16/22, they have not. I have called at least 10 different times only to be passed between many different departments. This is beyond frustrating. It is hard to believe this has never happened to anyone else and not one department has an answer for me. I get passed off every time I call. At this point I feel like I will never get the points I have earned back. I would love any help I can get.

1) I was flying out of Detroit to Jacksonville on Sunday May 15th. I had a meeting Monday Morning at 8am.

2) Delta canceled my flight and changed it to Monday Morning at 6am out of Detroit. They informed me of this on the May 14th at 4pm.

3) I had to cancel my flight and change my meeting with my customer. Delta still charged me $150 to cancel my reservation that they made on my behalf. Without notice.

4) Bottom Line. If you fly Delta. Prepare to be screwed.

I called customer service & was told wait time was 1 hour & 20 minutes. I waited the whole time on hold. When the time was up they hung up the phone. No one talked to me.

RE: Confirmation #H2PNAW for one way flight on April 12, 2022 from San Jose, Costa Rica to Los Angeles, California.

On 3/24/2022, I called Delta Reservations directly to reserve two seats for one way tickets from San Jose, Costa Rica to LAX for April 12, 2022. The trip was for emergency medical treatments for my ex-husband who is 87 years old, has a heart condition and breathing problems which make it difficult for him to walk short distances. I called Delta’s reservations direct to make the reservations instead of making them online because I wanted to use our two E-Tickets #[protected] and [protected] which were good until Dec. 31, 2023 and I wasn’t sure of how to apply them to the payment for the tickets.

On March 26, 2022, I received a Confirmation from Delta Airlines with the confirmation # of H2PNAW for Delta flight 1972 on April 12th from San Jose, Costa Rica at 8am to LAX arriving at 1:30. See Exhibits A and B

When we arrived at the airport in San Jose, Costa Rica on April 12 at 5 am to check in, we were told that the reservation H2PNAW didn’t exist for that day, that it was for March 21 and that we had booked it through Expedia which we had not, we purchased it by phone directly from Delta. I had even checked that day online on Delta’s check in system under “My trip” using that reservation number H2PNAW on April 12th and it said that we had that reservation. The ticket agent kept insisting that we did not have it. She then told us, after 1 ½ hours of discussion, that even though she couldn’t find it, she would honor it but we would have to fly to Atlanta, change planes to Dallas, stay overnight and fly to LAX the next day. This flight with all these changes would have caused great detriment to my ex-husband’s already precarious health conditions. Then she said she would try to get us on the flight on April 12th but we would have to buy new tickets for $1400. There was no discussion of refunding the $997.00 that we had already paid for the tickets previously for the confirmed flight H2PNAW. We reluctantly agreed because of my ex-husbands’ deteriorating health conditions and also because to rearrange all of the Doctor appointments which take weeks to arrange and to reschedule rental cars and hotels would have been very difficult and costly. Our tickets were purchased separately with two debit cards. Exhibit C

I was so upset with this treatment by Delta that when we arrived in Los Angeles, I went to the Bank of America and withdrew money out of that account because we had already paid for tickets and felt that charging us another $1400 was unnecessary and meanspirited. I then filed a dispute for the $698.29 against Delta with Bank Of America. See Exhibit D

I would like Delta to refund the $698.29 that Delta has taken from my Banco Nacional account and to stop trying to remove funds from my Bank Of America account causing potential reparable damage to my credit. We had already paid for tickets and received a confirmation number which was not acknowledged by Delta.

In light of my ex-husbands’ advanced age and health condition and using a wheelchair to navigate the airport terminals, for Delta to disregard our confirmed reservation H2PNAW and then to suggest that we even attempt a flight that requires changes of planes and dealing with luggage, I feel, falls under Elder abuse for financial gain and for Delta to allow this type of treatment to the elderly and disabled, Delta should be ashamed.

If Delta continues refuse to refund the monies to my accounts, I shall be forced to explore all legal remedies available to us.

Our 7:06 flight 2465 from Tulsa on 26 April 't was delayed numerous times until finally departing at 11:00 pm. The last delay due to hydraulic leak required a mechanic to come in from home. These delays resulted in missing our connection to Savannah. That flight was rescheduled for the following day. We were advised to see customer service which was severely understaffed and didn't get to us until 2:30am. They encouraged us to take a$100 voucher in lieu of a room due to our early morning flight which we did. The 8:15 flight DL2698 like the previous aircraft was delayed due to numerous mechanical problems and required an aircraft change. We finally boarded at 9:30. Both my wife and I have been in aviation our careers and never have we experienced such a sad experience.

My flight (DL2644) to Gulport from Atlanta on the 30th of march was canceled and since the hotels available was fully booked, i was given the voucher TCV [protected] and told that it will automatically be added to my Skymiles account. I called the Delta airline customer care and i was told that the Voucher is not in my name . This is suprising and frustrating as i slept in the Atlanta airport due to my flight being cancelled.

Also, my luggage was sent to me after a day (File Ref : GPTDL22208) and i was told to fill a luggage claim fund to get my refund for the things i bought when i wasn't with my luggage and i have done this but i am yet to get my payment.

I booked my flight last year for December trip to Honolulu but it was a mess!

My flight is supposed to be December 28, 2021 but it was cancelled without prior notice, I was already in the airport before I knew that flight was cancelled. Then they can't rebook me that day or in that airport, so I have to drive the next day to Portland for available flight, it is a 3 hour drive from where I live, considering the snow that time. I spent money on gas and parking fee because of that. Then, upon returning, my flight was delayed again! I got a connecting flight from HNL to LAX to PDX. My flight from LAX to PDX is delayed 3x then cancelled! So I took my chance for waiting list and I did get a seat that night , my flight is supposed to be 9aM, I end up getting a 1900 flight. I missed a day at work because of that! I was not able to complain for the past months because I had covid last January and I got busy at work!

On dec.31/2021, flight DL1679-confirmation codeG4IGJI our flight was cancelled until Jan3/2023. Had to arrange for family to drive back from Wisconsin to pick us up, plus we had to get another PCR test at the cost of $150 per person which we had to have done 2x per person. Our luggage was delayed and had to come back to MPLS airport another 1/1/2 hour round trip to pickup.

On the Jan.3 we had a good trip to Calgary ab then told flight our destination flight to Victoria BC cancelled until Jan 4/2022. We called family to come get us for the night then take us back to Calgary airport for flight Jan 4/22

I would like to get compensation for all the disruptions we encounter.

Thank you,

Bonnie

Confirmation number GU5KKQ with flight from San Francisco to Detroit on April 2, 2022 scheduled to leave at 5:40 a.m. and arrive at 1:09 p.m. Direct flight was cancelled and new flight was scheduled for a 6:40 p.m. take off. It was not a direct flight but went to Seattle with a connection on a red eye overnight leaving at 11:20 p.m. and arriving at 6:09 a.m. on April 3 in Detroit. Further, the red eye flight to Detroit was not comfort plus as I originally paid for. I incurred additional costs for rental car, parking in Detroit one additional day, and meals on April 2.

Can you imagine a help line with a 7 - 9 HOUR wait? Delta either has a very serious problem with their reservation system or they really don't care to talk to their customers. Or, there maybe another issue at play. We made reservations using SkyMiles. After several days of not getting a confirmation number or ticket number we found that there was no record of our reservations. Trying the help line, as discussed above, was not an option. So we decided to rebook the very same flight. Imagine our surprise when the flight now cost more than twice the SkyMiles than the original reservation. So maybe the reason for the "lost" reservation was to be able to jack up the cost of the reservation?

Hello. My family just came back from Orlando last week. My college age son decided he wanted to fly back to Portland with us from Seattle rather than return to the Pasco airport by himself. Though we all completed the first leg of the journey from Orlando to Seattle, we were charged over $300 for him to switch that last little 40 minute hop from Pasco to Portland instead. Though this felt like robbery, we did it for him so we could spend a few extra days together.

My issue is that when we arrived in Seattle, our 11:00 pm flight to PDX was delayed till 12:37. This made an already long exhausting day even worse. We had been up since 6:00 Eastern time and with a couple little kids we were at our wits end. I guess I'm having trouble understanding how we can be charged an additional $300 involving a couple key strokes, while our inconvenience is worth nothing.

Ridiculous wait lines. We required special assistance for an infant and got none. We were extremely disappointed with the Delta airlines staff from start to finish. Rude employees and the staff complaining “it’s too busy” and “we are short staffed.” Will never choose Delta again and will never recommend Delta to anyone. And we are nice people who never complain.

My name is Patricia Osgood. My Frequent Flyer number is #[protected] . Email is tricia.[protected]@casemax.com.

I purchased a non-refundable ticket for business travel. I had to cancel the trip due to the death of my brother.

I followed the instructions on the delta website for cancellation of my flight and at the very end of the cancellation process, the website - says

"this ticket is non-refundable", which I understood, and "it may be eligible for e-credits".

I called customer service to find out what would make the ticket eligible for e-credits and was told that because I had cancelled on the website, per the instructions provided it was ineligible, but if I had called to cancel, I might have received an ecredit.

The customer rep was condescending and refused to provide a website, email or phone number to allow me to file a complaint.

This is an issue for two reasons:

1) A customer should not be penalized for following the directions provided on your official website.

2) If there are scenarios where a credit is provided for non-refundable tickets, those should be explained on the site.

This is my second request.

My ticket was labeled as needing a wheelchair all the way from the gate to my seat. When I was taken via wheelchair from the gate to the airplane door, the attendant told me to walk to my seat because there was no aisle wheelchair available. I told him that I could not walk at all, and he raised his hands and said he couldn't do anything for me. I was wheeled to the entrance of the plane, and the airline stewardess told me to jump on one foot to get to my seat. I just had surgery on my left foot with 2 screws implanted. I told the stewardess that If I fell, she would be in trouble, and she said, "this is not my responsibility, as I am not allowed to touch or help you". The steward was very nice, and said that I was correct that my ticket did require an aisle wheelchair. He also made sure that at my destination, I would be all set in Boston. I understand that for whatever reason the aisle wheelchair was not available. However, I felt that everyone on the Delta team were not focused on solving the problem and forced me to have to struggle to my seat which was risky and not acceptable. I consider this to be a very poor level of customer service. If I was older like my mum, who is traveling this weekend requiring wheelchair assistance, there is no way she would have been able to "hop to her seat". It's hard enough to travel with a major injury and on top of this, I was traveling due to a death in the family. I did not get the impression that the Delta representatives gave any concern to me.

On January 23, 2022, I was flying to Montgomery Alabama for a meeting with my husband. We always fly first class. We had some meetings scheduled and we left early to ensure we would be on time to pick up the rental car and be to the meeting on time. The flight from BWI arrived in Atlanta ontime. Once in Atlanta, the flight was delayed 3 times resulting in me losing my car rental because they assumed we were not coming, I arrived at the meeting extremely late. When talking to the customer service we were only told the flight would be late each time oh the flight is coming later. The reason for the late complaint is that once I got my credit card charges for rebooking the rental car which cost more because I had done it months earlier and to add additional hours to the room I was using for the meeting. I was told on 3 times that the flight would arrive and depart a certain only to be changes. So I really felt like a fool telling the others I would be there a certain time only to continue changing the time.

I had a flight scheduled out of Ukraine on October 17th, 2019. It was flight number: 9623. & 9519. The ticket number was: [protected]. This was the beginning of the COVID-19 pandemic. I ended being stuck in Ukraine for over a year. I did everything I was supposed to in order to ensure that the flight was cancelled properly. I was never contacted about the credit. I called, spoke with various personnel, and was told I would get a call back and also email communication. None of this happened. I called more than once. And nothing. It is very unprofessional. Very thoughtless. The US Federal Government bailed out the airlines when their chips were down. I am merely asking for what was promised to me. Delta has been very uncooperative and has been lacking nin integrity throughout this circumstance. I was in Ukraine as a volunteer. I have inquired, based on their wartime situation, if I could return and be of service Airspace is obviously shut down. My desired outcome is to have the credit I was promised. That's it. Not asking for the world. Not asking for money nor anything else. Just what I was promised. Thank you.

Followed advice since 9/21…facts

A.Christine Pfeffer #[protected]

AnneChristine Pfeffer # [protected]

Spouse passed and I was told to use full name on all documents

8 calls wait time average 73 minutes since over 4 months

Assured by agent in September that he would expand A.Christine to read Anne Christine (same birth day same person) NEVER DID

TRYING TO EITHER ROLL OVER MILES OR EXPAND NAME FOR COMPLIANCE

NO HELP AT ALL over 8 promises. I have never received customer care that was true

My spouse Steves Pfeffer 3/18/49 was a very devout Delta business traveler …..he lost his battle to Pancreatic cancer……

I am desperately in grief and this journey to get my first name correct is exhausting my first name is AnneChristine……

Cell [protected] if you care…..please be advised I filled out all your forms still no outcome

Going to Italy GQKXP4 (7/8/22)

Last trip 10/21 G4VYB0 Savanah never logged either