Dell
reviews and complaints

i went to dell web site and bought a stuido 17 fully loaded computer for 963.00 on sept 18 2010 got email said will be delivered oct 7 2010 then i check my email next day email said oct 14 2010 so i went in chat with one of empolyee he said he do not know why so i called and they told me that a part number for screen was going to be different i said as lond as it is an 17 inch screen i do not care send my computer they said ok and i said for all my trouble i want an tv tuner they said we will check with sup and said ok so then they kept calling me said they could not get the part so will you cancel your order i said no no no you put the computer on your web for 899.00 so that is what i want they kept on calling about 5, 6 0r 7 times tring to get me to cancle order i said no my husband said no because all you want us to do is cancel order then you will jump the price up so no we will not cancel order so they called again last cancel you order we said no they called last night about 6:30 and said we are going to cancel your order now i want my computer the stuido 17 fully loaded with my tv tuner from them there order for my computer said it is in production they even took off 10.00 and now my computer is 953.00

I would be very careful when ordering any item from Dell.I have been debited with the cost of the computered ordered, but with no delivery.Their Courier Porulatot, delivered a package, with no contents listed.I assumed it was the dell computer, but it only contained batteries for the computer and the response I get is that I signed for it.
I am at a loss as to what to do next.Called Porulator, whose response is that it is a dell problem.
It is a business computer, they say they will replace it in the next 7 to 10 days.
My experience with dealing with them has been appalling to date.
I would caution all to be customers.Do not allow them to debit your credit card as once they have the money, the consumer as per them can go to hell.They have no intention of maintaining a long term relationship with you.
my oder no is [protected].

My father maintained an account with Dell which had a credit limit of 5000. He recently passed, but shortly before passing he wanted to make things easier for my mom, so he paid off every account he could. On some accounts, such as Dell, he paid twice, resulting in a credit balance (That is, he was owed money by Dell!) of 680 dollars. He has since passed, and Dell is making it impossible for my mom to get the money. First they want a copy of Dad's death certificate. Then, after Mom sends it to the payment center by mistake, they claim that the payment center can't process it, and they want us to send ANOTHER copy to their Minnesota office for review. The financial services division directs me to speak to DCM, who handles their probate accounts, but DCM tells me I need to speak to Dell Financial. No one helps, no one can do anything, and Mom sits waiting for a refund that isn't coming. I am looking at my legal options, but have decide never to buy another Dell product if I can help it. This company is slimy to the point of oozing slime.

I have purchased a Dell Inspiron 1764 lap top from BEST BUY N.Y on 24.05.10. Service Tag no. 9B6SYL1. Cash memo Ref. No. 1531006
Now my son is using this lap top in India and facing some technical problem with the equipment. Service center people have refused to give any free maintenence, as it does not have international warranty. At the time of purchase it was assured that I will get all short of maint. in India for a period of one year. Can you please help me on this matter...?
Presently I am posted in Oman. My mail id is [protected]@omifco.com
My email id in India is [protected]@yahoo.in

Waiting for your reply.

Hello der,

I Dhruv one of the craziest fello for Dell.I really have craze for Dell..i really wanted to be a part of Dell as being employee...n wanted to buy Dell studio laptop sooner this month..I have cleared my interview and went further for VNA training...n after succesfully completing my VNA trainin..i had interview that day with MR SUman..Unfortunately he was very rude from the word go...n on that i had n fast...he was like have a sit for sumtym n then he will call..but no he dint called us...(he was knwin dat i kept fast)...neways...he took us for interview...n he said "I don hav command over my english" n blahz...i smiled n went off...this the way dell employee or recruiter treat?...i hav many frndz who hav dell laptop..n many frndz askd me which laptop dey shld go for...i hav alwayz suggested DELLLLLLL DELLLL...n i had n great plans to solve the issue of customes who call DELL after the warranty been xpired to replace wid a new computer/laptop...i had an gr8 plan to fix this prob..bt it was quite unfortunate...DELL employess aint have any "HUmanity"..dat was the impression i got...

I have ordered a Studio 14 on 6/11/2010 and as per my sales Rep, A* and the Dell Order Status web page, I was supposed to receive the laptop on or before 7/2/2010.
I didn't receive it on that day, and the sales Rep had also told me she had expedited the shipment. Even her manager had told me the same. When I was unable to get the case any further a few days later, I contacted Customer Service. By then it had almost been a month since I ordered the laptop.
Now when I spoke to Customer Service, they gave me a new date saying that I would receive it by 07/26/2010. All the representatives except the last, named N* told me that they had made sure of expediting the order and that there was no request for expediting the order placed by the sales team. But I was told by N*, that customer service didn't have the option to expedite the order and that they haven't done any such thing. So that means that the other customer service reps, had actually lied to me in saying that they did expedite the order for quicker shipment.
When I hadn't received the laptop on the original date, I was told by the sales team, that there were no shortages in parts or backlogged orders and they didn't know why I hadn't received the laptop. When I finally spoke to customer service, one of them told me that there was backlogged orders because the laptop was in high demand. The last customer service rep I spoke to, N* told me that there was a shortage in parts.
So which one is it really? Wouldn't it have been fair to just tell me the correct one or if they didn't know for sure, couldn't they tell me that instead of making things up.

Now I don't know how much posting this here will help. I hope it does. As of now, I have also found outstanding issues form on the Dell Canada website and have filled it up with the appropriate details and complaint. I hope this things sorts out soon.
As of the date of posting this, I have waited for 1 month 10 days for a laptop to be shipped with the last rep, N* telling me that all dates given are just estimated and that they can't promise delivery on those dates. The picture provided is the website giving absolutely no information regarding shipping dates. It had all that information removed after 7/2/2010 since it wasn't shipped out the day it was supposed to.

A year ago I bought my computer. I specified what I wanted and that I was an information junkie and did a lot of graphics. Having been a computer owner since Comador 64 and CompuServe and later took classes I felt like I could figuare things out. there is actually a thread of logic that runs things. I had to get Vista, which to date I have yet to find anyone who likes it. I even bought a book...step by step did not work. Finally I got some help when they realized that I did not own this computer in 2007 and that they should not keep trying to charge me for stuff that is under warrenty. I have now had the E-drive, motherboard, power source, and a fan replaced and my problems are not over yet. I talked to the tech. the other day and he said he wished I could force them to give me a new computer...THAT'S SAD!

DELL Computers Japan have extremely limited customer services for foreigners, their "0120" 'phone number is one of those horrible "recordings" - of course, ONLY in Japanese - which I just cannot understand! When a human responds, I can perfectly well understand (however, other foreigners may have a problem since DELL apparently didn't figure foreigners would buy their products in Japan and have NO services in English...)

Bought five and a half years ago, the Hard Disk "died" after only a few months. It was replaced free-of-charge (which is the least they could do) however, the "old" Hard Disk was NOT returned to me... When I asked them about t, they told me they had destroyed it - How do I know if this is true or not? Personal information can be garnered from "crashed" HDDs - this is a very serious problem... Then, a few months later, the "motherboard" had to be replaced. They wanted me to pay and I said I would as soon as they returned my old HDD (I am still waiting...) When the computer came back, the keyboard had turned itself into an "English" keyboard although it is a Japanese keyboard. I have never used an English keyboard and don't even know where the "at" mark is. I finally managed to get hold of a very nice man who helped me return the keyboard to it's original setting. We have since moved from Tokyo to Yokohama, so I tried to contact the same man for the same problem... That's when, after trying their "0120" number, I called the other number he had given me, only to be told the lines were all busy and that they'd call me back. That was around 9am this morning... After calling back a second time - at around 11:30 I finally received a "call back" at around 13:30... I was told the person who had helped me before no longer works there. I was also told to try the "0120" number... The lady was quite nice to me on the 'phone and said she'd try to get someone to call me back. I noticed someone had tried to call my "keitai" (it didn't ring though...) but when I tried to call back a recording confirmed this was DELL but that I should try to find the correct number...?

If you're a foreigner with a limited amount o Japanese comprehension, although DELL is an American company, try buying a Japanese make instead - the Japanese are beginning to get everything in English these days! (That is, all EXCEPT for DELL...)

Hi,

I have an issue with an order I have placed with this company and I need your help in getting the matter resolved as soon as possible. Let me give you some background on the matter – hopefully, once you understand where I am coming from, you will be able to appreciate my frustration with the situation.
I inquired about the Dell AlienWare laptop that was advertised on the glory electronics website. Bella Lin contacted me and confirmed that I must pay $305 (USD) and she will send me the M17 Dell AlienWare. I transferred the money via Western Union (MTCN = [protected]). Bella then gave me a tracking number for my parcel and I eagerly awaited it’s arrival. On the 30th June 2010, DHL delivered a package to me – but it was not my order! It was an EPC gadget. It was a tiny cell phone like toy as oppose to the 17 inch screen Dell AlienWare I had ordered from them. I contacted Bella immediately via email and telephone and informed her of the mix up. Bella asked that I send her pictures of the package I received, which I had instantaneously done. Bella reassured me that she will rectify this matter for me. I tried to follow up with Bella on the 1st July and the 2nd July 2010 but to no avail. Bella has not been returning my emails. I frantically tried contacting her through the telephone numbers on the website
(+[protected] and +[protected]) but it keeps ringing and there is no answer. I then sent her an instant message (through MSN) and I told her that all I want is the laptop I paid her for delivered to me. In the event that she cannot do this, then all I want is my money returned to me. Still, I have not heard anything from Bella. I am so disappointed because I have paid a lot of money for this laptop.

Please help me get closure and resolve this issue,

Thank You
Preea Nattar

Dell's customer service is horrible! They have screwed up my order and now I have to wait twice as long to get it - no apologies and no compensation. A customer care manager (Indian of course) told me in her horrible accent to go an get a glass of water and when I calmed down to come back and talk to her? I was just trying to explain my situation. It was so rude. You cannot talk to an american if you tried. I am having to suffer for a screw up that dell is responsible for, and it is a horrible feeling.

I bought the Nokia N900 at the end of April. Less than 60days the price drop with the EXACT same Dell Small Business Web site. Coupon LL17PBSTFKZ440. Almost 20% Price dropped within less than 60days. I called spoke with a gentleman. Came to find out Dell just a "middle-man". They can not honor or assist anything else from their manufacturer. It definitely was not showed any where on the actual product page they are not the direct merchant. Just a "third party" seller.

Amazon offers free financing PLUS no sale tax & shipping. Never will I buy anything from Dell again which is not dell product. Mind you for the EXACT same phone!

If they can not stay competitive selling the same outside product like other web site they should just stay with DELL only items.

Major Major disappointment!

Good day

I have received an email on 22 may 2010 informing me that I have won a million us dollars in a dell computer lottery online sweepstakes international program. When I contact the claim agent he asked for a few personal details name, surname, country, adress etc. Which I forwarded to him. Then I received an email stating that the only ways that I can claim my winnings is to come to their head office in indonesia or pay r4500 via wire transfer and they will open an account with their bank and the winnings will be send to my bank in 3 hours (?) in south africa.

I have also received an certificate to certify that I am a winner from a barrister chris bailey from barclay chambers, 2a barclay road, london, e11 3dg.

Is this a scam or what must I do? There are so many scams on the internet but I don't want to get caught. Can you pse assist me in this.

Thanks for your help

René

My email is [protected]@gmail.com

I purchased a Dell XPS 1730 laptop two years ago for work. It arrived, I unpacked it and turned it on, loaded my software and began working. About a week into owning it, I went on travel and tried to use it without plugging it in. It wouldn't start. I checked the battery and it was at zero charge.

I let it charge for a while, or so I thought...but when I returned the battery was still at zero charge and remained so.

I rang customer support and they said that because it was a new purchase I would have to return the entire device. Since I was already using it for work and it was my only computer, shipping it off and waiting a week or more for a replacement really was not an option.

Flash forward two years... I accepted the loss of my battery use made the best of the situation...that is until my fan, motherboard, and memory chips all failed. Fortunately, those were covered by warranty and I had the tech warranty where they come to your house and fix things...so while at it I mentioned that my batter would never charge. Not only that, but the light indicating a connection to the battery would flicker as if the connection to charge the battery was loose.

I was told it was the motherboard and all would be well once that was replaced. It wasn't. I was then told that it was the power adapter and was sent a new one. It wasn't the power adapter. I finally was told it was the battery and that I had to go purchase a new one.

I insisted the battery had NEVER worked and that while I had no doubts that the battery was now dead as a doornail after 2 years with no charge, I also didn't believe the enclosure was properly holding the battery and that purchasing another one would just lead to the same problem and at my expense.

My concerns fell on dead ears. Despite having "premium" customer service and the lack of waiting or dealing with someone named "Bob" whose heavy Indian accent was barely discernible, I still was not able to communicate with these people. They just read from their prompts and didn't stop to listen to what was going on.

I believed the issue was due to a bad connection between the charging unit and the battery as evidenced by the fact that the charging light would flicker or turn off if I moved my computer, and by the fact that my battery seating in the computer was lose and rattled.

I was told the reason for the flickering was that my battery was dead...which makes NO sense because it stayed on when the computer was stable and not moving and only turned off or flickered if the computer was jarred or moved.

I now have a behemoth of a laptop that may as well be a desktop because it cannot work if unplugged and I am unable to get any help from Dell despite this computer still being warrantied.

I share this so that noone else will make the mistake I did and give Dell their business. This is a company that clearly does not care about the quality of their product or the quality of their customer service.

I spent hours on the phone today with Dell's "customer service". Of course, they are located in India and I'm in the U.S. I couldn't understand them and they couldn't understand me. Am I the only one that finds it maddening that these companies outsource their technical/customer service to these third world companies? Of course, when they pay them about the equivalent of a bowl of rice a day, I guess it's no wonder. After all, the execs have to receive their unbelievable bonuses every year.

My problem started with buying a laptop in September. By April, it was barely usable. By yesterday (6/10/10) the hard drive crashed. I can still access Windows, however, and asked if they would back up my files until I receive the new hard drive. I'm sure it would cost them somewhere in the neighborhood of $50 or less. I should have asked for the moon. They said they could back it up but they would have to charge me. Really?! For a computer that is less than 9 months old? If they hadn't sold me the defective product, I wouldn't be in this mess. One "manager" told me it was a' legal issue'. Really?! Do I look stupid enough to believe that? I know there is no law in THIS country that disallows a company from giving a customer something above and beyond the warranty in order to keep that customer.

Dell has lost a customer for life. I would live the rest of my life without a computer before I would buy another Dell. Run, run, run from a dell computer. Save yourself!

Today they made contact with me, I didnt have the information to do a payment since I was in the car driving, but told the rep. that in 15 min. (when I got home, I would make the payment) from that point I was called 4 times in a 30 min. period. At this point I was very upset asked to speak to a supervisor who then called me a liar and said that they never called me that many times and that if I learned how to pay my bills the calls would stop. I got into it with her, said somethings I probably shouldnt have said and when I tried to call back several times I could hear collectors talking about me in the background and they refused to let me talk to any other supervisor other then the one who called me a liar on several occasions. I called back to get their mailing address, which they refused to give without me talking to her and she said she had had enough of me today and then hung up on me. I have copies of the phone log showing these records and am concerned about harrassment esp. since such an unprofessional work place has all of my personal information.

Today, I found out that Dell had raised my interest rate from 10%+ to 17.57%. I was supposed to have a promotional rate, but was told today that I was sent a letter in Oct 09 and had not replied to it so my rate went up. I recieved no letter and asked why they could not have left an alert on my account online since that it is where I do my business with Dell and I was told that they did not have the capability to do this, quite laughable, since they leave message alerts online when they want to contact you. I pay on time and more than minimum, but they said the interest rate was based on a credit report that they had ran on me. I am not behind on any payments and always pay more than minimum on my accounts, but I have closed accounts that wished to raise my account with no good reason and I continue to pay those on time. We should not be punished for closing an account when we do not accept the super high interest rates that seem to be coming out of nowhere. Doing it just because they can, to me it is like being raped by credit cards for money because you can't say no and close the account without being punished. This problem is whith Dell's Financial Service, but I have had problems with Dell Customer Service since 08 and have even experience them breaking the law when we sent our laptop in for repair and they changed the numbers on the computer and sold it to another customer while we were still trying to find out why it was taking so long for Dell to repair our College Daughter's computer. I recommend to anyone that ask not to buy Dell products because of their customer service and failure to follow through with the purchased warranty for in home service repairs. I just fell into Dell Hell again and it is like being raped by them all over again and it is hard to get over it when nothing happens to Dell for their deception and unfair practices.

This is the letter I sent to dell. I never received a reply:

Please forward this to a supervisor. I am extremely unsatisfied.

I have been in it for 11 years. I purchased $100, 000 a year from dell for a company which switched to hp recently. I however, personally stayed with dell, until now. I will never order from dell again. And as the family it guru, this means my extended family will also go with hp from now on.

Here is the problem. I ordered a computer on may 5th, 2010, order number: 24699xxxx with the payee being (Mom's name) and the receiver intended to be (Father's name). There were three problems with this order which ultimately caused me to cancel the order and instead order from hp.

1. The order was supposed to be shipped two day delivery. It was shipped ground.
2. The order was canceled by dell, for reasons unknown, and I had to call [protected], extension 4161283 to reconfirm the order. I spent over 45 minutes on the phone and was disconnected twice in order to reconfirm. I am still completely unclear as to why the order was canceled.
3. On the day the computer was to be delivered, according to fedex it was recalled by dell, ultimately not delivered and returned to dell. I never found out why.

If the computer had been delivered as planned on may 11th, then I would have kept the machine. But given it was not received, I can’t be bothered to fight with dell to get a computer that should have simply arrived two days after having been shipped, without confirmation call. Note, the charge went through the credit card just fine.

I just want dell to know how poorly this transaction has been handled. This transaction has cost dell a customer that coordinates the purchase of around $1500 a year on dells and $4000 planned spending this year.

My company has been satisfied with our switch to hp and I imagine I will be personally too.

Having purchased from dell as both it for various corporations and personally since 1996, I am disappointed that the service is now so poor. I used to tell people, “I am a die-hard dell girl.”

Now, I will recommend hp products.

I am interested to see if you will do anything to change my mind.

Dell Computer's customer service is non-existent. My sister had a problem with her computer, she couldn't get on line and Internet Explorer wouldn't open at all. She got no program discs with the computer. After much effort she got Dell to send her discs to re-install Windows. I was helping her to install them, but I use Macs so had trouble getting it to open the discs. We called Dell to see how to do it, but the guy in India refused to answer any questions, he just wanted us to pay him $70.00. Then maybe he'd try helping. Sounds like blackmail to me. What kind of company can't even tell you how to install the system without being paid, after you've bought their product. I won't buy Dell, neither should you.

I've bougt a DELL Laptop in 2017 that fail defective in last december. I've sent the unit to be repaired nothing less than 3 times at they're "Return to Depot" service center. They repaired my laptop with USED parts full of somebody else ### in it! The computer was returned to me scratched and some of the components did'nt works as they should anymore...

So far 4 MONTHS LATER, I'm just out of word facing the TOTAL LACK of intelligence and internal communication of DELL Canada. I've pass more than 10 hours on the phone to try having my equipment repaired and put back as it was before they mess up with it. ALL THE PROMESSES they've done never happen.

Finaly, tired and upset of they're non sense scripted ###, I had to intempt legal action agains DELL to get my money back. Piece of advice... STAY AWAY from that company that have no idea of what is customer satifaction at ALL. As a senior hi-end retail consultant my self, I've never seen in a life time a total lack of responsibility as DELL providing to they're customers. Treating peoples this way, it's just a matter of time for this company to get out of business.

We need someone to do a Reader's Digest version of "Next Day on Site Service". I have been in the IT industry since 1988 and foolishly believed that it meant that if there was a hardware issue, i would see a tech the next day. This did not prove to be true. First the tech told me that the hard drive was bad. I told them no it was the mother board and asked for a tech with a mother to replace it. No they insisted on sending me a hard to put in and reconfigure myself. (I guess my services fall under "Next Day on Site Service"). When I disagreed with the tech about sending me the hard drive, they offered to transfer me to the legal department to discuss my warranty. Nice. Well the hard drive came in, i put it in and guess what, the motherboard is bad. is a tech going to be on site today to fix it? No. they might be there on Monday. BTW the person on the other line had to get permission from his manager to send a tech out. I guess Dell's definition of "Next Day on Site Service" is the new definition and not the industry standard that I expect.