Del Taco
reviews and complaints

Showed up ordered in the drive through in Lancaster Del Taco located on 15th st west, finished my order proceeded to drive around and I see the car in front of me backing up about to hit me I slammed on my brakes, the driver in front stopped then started to move forward and got their food, I pulled up paid for my food and then the cashier told me to back and I asked why she said because it will restart the timer, I told her no I won't back up and have someone hit me this is a big liability she got a attitude from what it sounds like is someone is not doing their job and wanted to cheat the system by acting like they have a fast customer service, It wouldn't do any good to complain to the manager because its obvious they probably get some kind of recognition or even a bonus, for cheating the system, Horrible service I will never go back their again

On May 12, 2021, I purchased items totaling to $5.75. I was charged $7.69 on my credit card. I was given a receipt for $4 +. The employee gave me my food and he expected me to drive off. I told him I needed to pay. He took my card and I asked for a receipt. By the time I realized he gave me the wrong receipt, my co worker told me I would get him in trouble if I went back to tell them. I should have gone back to tell them.

We got into the drive thru to order our food. We ordered 5 chicken tacos, snack size chips and cheese and a $1 crunch-tada. We then proceeded to pay for this order and got parked in the front. When we finally got our food order it was missing the crunch-tada and guacamole instead of the cheese sauce for the chips. When I tried to go inside to complain about this and get the correct items, the door was locked. I did not feel like waiting in the 106 degree heat any longer for someone to come out so I left.

This happened at: 4380 N. Nellis Blvd. Las Vegas, NV 89115
Time : around 5:12pm

Lake Havasu City restaurant is very very cold in side the store
. I was told they keep it that way because it gets to hot in the kitchen. I do understand it gets warm it the kitchen. If customers do not come in or back do to the store is very cold ? The lack of customers you will not need the kitchen. Please keep the temp in the store at a 77/ 78 Thank you Please let me know if you can T K [protected]@npgcable.com

At the Del Taco at the corner of Lavista and 285 in Atlanta GA on Mother's Day evening, at 8:30 pm...we sat in the drive through line 30 minutes AFTER ordering. 30 minutes to go three car lengths. UNACCEPTABLE. The food is always fine but you NEVER have enough people there! And I drove in from an hour away for THIS?

My wife got me 100$ gift card she printed out the cert None of the del tacos accept the e gift... well [censored] you! I'm done trying to chase down your useless mf's to clean up you abortion! Send me an EFFIN refund or a card that works! I've been trying to fix your EFFIN mess since I got it in December! Your knuckle dragging retards in the stores don't know [censored]! I had one girl try to fold the paper and slide it through the mag reader on the register! What kind of monkeys are you hiring?!?!?!? I know Down's syndrome people not that stupid! I thought Biden was a [censored]head but del taco and it's employees quickly closed that gap! I'm done trying to clean up your [censored]. I'm retired so I have time to clear my desk and spend time trashing del taco and dragging your bs corporation through a proverbial swine [censored] retention pond... if that doesn't work and I have to burn down my house and scorch my earth to get results and even find a way to get a pissed off state attorney general, Yelp and better business bureau involved, I'll be glad to pound that sand if I have to. You have 72 hours to contact me and fix this abortion that you so easily FUBAR or it's game on and I'll sling more [censored] in every direction than on the walls of any third world bus depot outhouse!

First off I tried going in the front door and it was locked. I than got in my truck and went to drive thru. Very long line. I ordered and was read back my order only to find out when I received my food it was short 4 tacos. The lady said well that's what I have and sorry about that. Very unprofessional. So I asked if the lobby was closed only to find out the door is jammed and it is open. Not once did she ask if I wanted to add the rest of my order. I am beyond mad at this point and right it off as better for my waistline. I get home and my wife grabs a taco to find a bug on the wrapper. This is unbelievable. I called and talked to the manager and he said his staff is not good at customer service? He than said nobody has reported any bugs and kind of made me feel like he thought I was not telling the truth. So he said bring the food back and he would make me new food. So I went back the 8 miles with the bug in a bag and he said is that the food? I said yes and asked for a refund. This is unsatisfactory in my opinion.., ...

We went to the Del Taco in Hayden, Idaho and they wouldn't serve us because we weren't wearing masks. The ridiculous mask mandates have been lifted here in Idaho. As well as other Conservative States. So now this location is losing business because of these stupid rules. We weren't the only ones who walked out either. That's ok, because Taco Bell around the corner didn't require it and they received our business.

They are way passed the time there supposed to open at and im extremely hungry. The management at this location sucks and idk why they still havent replaced the manager here!

Today, 3/18/2021, my order #[protected] was placed at 12:18 pm. We ordered over $64 worth of food from the Elk Grove CA restaurant.

We only received one-half of the order. Left out were fries, 11 tacos, guacamole. Of the things we did get, we had ordered crunchy tacos and instead received only soft tacos. We cannot eat the soft tacos. We have had to throw out almost all of what we got. The 2 taco salads we received had been dumped into the bag on end. All of the contents were squished into a 2" space and inedible.

We called the store 3 times. We finally got someone who claimed to be the manager. After I explained what in all happened, she hung up without saying or doing anything. The phone was thereafter, for 4 hours, off the hook according to an operator who checked for us.

I now cannot get anyone from there to talk to me. They just hang up, or say there is no manager there.

I have spent the last 4 hours trying to get through to their customer service department. I am unable to get anyone. I just keep being put on hold. Two of the times I called them, I was on hold for over 1/2 hour and no one ever came on the line, not even to apologize for the long wait. They say they are available 24 hours, but I just tried to call again and they said that they are closed.

I ordered 6 crunchy chicken taco's and 2 bean and cheese burritos with senior discount what i got was non crunchy tacos, no bean and cheese burritos and no senior discount. I did look at receipt for sr discount so i complained and and asked for redo and he handed me 1$ from register insted of redoing credit card. when i got home i see no bean and cheese
code is [protected]
955 n harbor anaheim ca

Del Taco LIED. They say on their menu the Crunchy " JUMBO " Shrimp Taco is a Jumbo! It is NOT JUMBO. The Shrimp are very small. We all know what Jumbo shrimp looks like. This is SMALL shrimp! I'm very disappointed in how they actually LIE to the customer! When I got home and looked at my order I was shocked! This is a street sized small tortilla with SMALL SHRIMP!

This happened 2/15/2021 in Glendora Calif.
I bought a combo burrito with onions and a bottle of water.
three bites into it I hit something hard it was a small rock. I think it must have been from the beans. I very grateful I didn't break a
tooth. I realize things happen but maybe more can be done when cleaning the beans so no one gets hurt. Thanks

To Whom it may concern,
Hello, My name is Henry Alozie and I am now a former employee at Del Taco. I recently transferred from a branch in Hawthorne, to one in Bullhead City, Arizona. I started in Arizona on the 29th of December, and still have yet to receive a single paycheck. I was told that since I was new, I would receive a paper check on January 8th, 2021. I was then informed that my check was not yet here and I would get paid on the 15th of this month. I had gone on a trip regarding a family event on the 14th, and was not to return until the 17th; however, I was still aware that my check was in fact here this time. I returned back to work on the 19th, and my manager, Melanie, was handing out checks to each employee...and I did not get one. She told me that "I did not receive a check and I would get one next pay period" which is the 29th. I had been working for 4 weeks, not including my training hours, and have done so without pay, which is the reason I walked out. I refuse to continue to work for free or without pay. I understand that this branch is a "franchise"; however, it is still part of the Del Taco brand. I have tried to get in contact with someone from corporate several times, and failed. Please get back to me.

Reported for offending customers at Broadway Del Taco, Her name was Nancy Smith, and she will say "No !" hell and the horrible cleaning crew, was absolutely awful, there and absolutely awful towards the customers at her Dirtyness.

just letting you know that the advertising campaign in SL area with the 4 singers is rather disgusting and a poor reflection of your company where one of the singers finds the need to grab his crotch. Although I enjoy your product it's a disappointment to see a fine company such as yourself propagating such a disgusting display of filth.

Jerry E Shepherd
[protected]@comcast.net

To whom it may concern,
I want to start off by saying that I love the beyond taco's and del taco has one of the best beyond taco's I have tried and whom ever created the seasoning for it did an excellent job. However, it is very disappointing when I order a beyond taco that looks and taste like a cheese taco. I just my taco's without lettuce because it doesn't agree with my digestive system. But putting that much cheese and no meat is absolutely ridiculous. I don't understand why a person would think that's even okay to do. It's an ongoing problem. I want is what I pay for. I go out of my way to get the taco's and I feel I it should be made right all the time. Can you please talk to whomever you need to to change the way they are making these taco's and I go frequently and at different times of the day so it's more than one person making them them same way. Some days are a little better but for what is worth every time I go I should be a satisfied customer.

My 7 year old daughter and I were refused service from using the restroom outside even though we bought food from the drive through.
I don't understand why we can't use the bathroom if we purchased food.

2801 E Lincoln Ave
Anaheim, CA 92806
United States

This is the location. The woman was very rude. I didn't get her name and my daughter was ready to pee her pants. This is a horrible way to treat a paying customer and I will never purchase a Del Taco product again and it's the family's favorite.

On 10/23/2020, I went to get dinner from 1155 E Orangethorpe Ave, Anaheim, CA 92801 Del Taco. I used the drive through and was the only car there. I am deaf and cannot speak well. I had my order ready on my phone. The Manager (name start with L) who was serving me at 6:20pm told me to go back to speaker box. I tried to explain I cannot understand her. I gusture her to pull down mask so I can read her lips. She refused. I type message on my phone as attempt to communicate and said "are you aware what ADA law means" She refused to read. I would not move back. After I gestured that I was not going to move back to the speaker box, she finally took my order. She grab the cash out of my hand and threw the change at me. I manage to get the dollars but the change was drop on the floor. She keep pointing at a different direction and I did not understand her. As I'm waiting for my order, there still was no car behind me. She had my food ready in bag but She wouldn't give it to me through the window. I could not understand why she wouldn't give me the food through the window. She finally write down message to move to front. I moved my car to front and the manager finally give me the food. I was humiliated because other staff was watching the ordeal. I ended up throwing away the food because I was too upset to eat.

She was very disrespectful. I want this franchise to obtain deaf sensitivity training about how to handle deaf customers! She clearly did not understand how to communicate with us in kind manner. Orange County Deaf Equal Access Foundation provides Deaf Sensitivity Training. I expect them to get their training ASAP. I do not want to go through this again nor have anyone else go through this.

Lucero Reynoso