Menu
Deem Finance Customer Service Phone, Email, Contacts

Deem Finance
reviews & complaints

www.deem.io
www.deem.io

Learn how the rating is calculated

2.0 130 Reviews

Deem Finance Complaints Summary

33 Resolved
96 Unresolved
Our verdict: When using services from Deem Finance with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Deem Finance has claimed their business profile
Get notifications about new complaints and reviews of Deem Finance. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Deem Finance reviews & complaints 130

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Deem Finance reviews & complaints

ComplaintsBoard
C
11:42 am EDT

Deem Finance Request for delaying the payment

I have sent an email on aug. 15, 2020 to deem finance for the request of defered but they did not reply and then I again sent an email to them for reminder of my request fir defered. Now I am receiving a debit from my account for the payment of my loan. And today they called and send me message in whatsup harrasing me to pay on sept. 10. They said that there is no confirmation regarding to my request. And I ask them why you did not inform or atleast reply to my email so that I can arrange my payment.

Read full review of Deem Finance
View 0 more photos
Hide full review
ComplaintsBoard
K
11:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Deem Finance has left an official reply on this complaint.

Deem Finance Corona patient and deem forcing to pay installment

I have been paying to dunia/ deem finance from 2016 I went on emergency leave due to serious patient in family I have funded my account for dunia loan installment, second month in August due to travel restrictions I have requested deem many times to reschedule my loan installment they didn't hear me, finnaly good news came from ICA approval this do not require asper the travel rules going back to UAE I went to lab for SWAB test I waited three days the test came positive, I have informed dunia /deem by email with supporting documents, again I am receiving reminders, what can I do now I need advice,

No human in deem / dunia finance I am thinking if I don't pay to them they cannot kill anyone the main thing I will lost my job

Read full review of Deem Finance and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
moyani35
, AE
Aug 31, 2020 6:52 am EDT

I believe, this is always the story of people scammed by this dunia/deem financial institution. One day there is this middle man who is in great misery of financial crisis, then looking for a loan to solve it. He/she found this hell institution, now out of desperation and without hesitation he needs money immediately. And deem/dunia come into picture as a superhero. With alluring loan offer, no need to discuss indept terms and conditions of the loan. The poor man needs it as soonest possible. These scam team took initiative of the desparity. Then 1 year later, that middleman checked his loan agreement, computed his monthly installment. He borrowed 30, 000 in the beginning. He was so hopeful by the end of the year he will reduce his debt burden by approximately 10, 000 already as he was paying 1, 000 per month. But to his dismayed, he saw and for the whole year of hardwork, only 5, 000 was subtracted and even horrified seeing he will have to pay for the next 3yrs still. By that time he is so heartbroken and devastated. Afterall this months, I have been deliquently paying them. Knowing that their agent and agreement told me opposite of what is happening right at the beginning. They said in "no time you will finjsh your loan." days past he kept on thinking about how he will pay off in one payment so that burden will be gone. Then a pandemic came. He was affected badly by it. Now he was begging dunia/deem to delay paymemt or request restructuring it. But they disregarded his story, company replied after 2 months. And in return threatened him for not paying. He fell sick thinking of such burden. Thinking of a way out. But dunia/deem is not giving a chance. He decided not to pay, not because he wanted not to pay but because he is not capable anymore. Now he paid off 2 and a half years already, but still loan was 28, 000 nothing much difference. He could have paid already half of his loan but its not what is happening. He grew ill and ill because of pandemic. One agent called, the poor man was so sick already, but the agent was still heartless. "may I have exact date when you can pay?" the poor man replied, "I am sorry but can you pls wait until end of the month my family is finding a way out. As I am in bed and not feeling well." then agent replied, "no sir, there nothing like that! You have to pay! Now tell me when you can pay, I will call you back." the poor man answered, "listen mr., I have only missed 1 paymeny from you and I have been paying deligently since first month. I have never been thankful enough to you because of the money you have given me saved my daughter's life. I was goig thru all this hard times, but never did you hear me complain how much money you have taken away from. Seeing my loan account everyday and waiting for the day I have to pay it off. I am forever grateful. And I will never run away to those who lend me to help me in times of need. Just give me this month wait until end. I will pay." the poor man sounded so groggy and weak. And instead the agent replied, "let me tell you this. If until the end of the month you cannot pay we will have you cheque deposited... Blah blah blah so on and so forth". To the poor man's ear, that agent's words were slowly driftig away. As he is grasping his last breathe on that hospital bed.

2months past, the poor man's daughter received a call from his father's phone. Surprised it was unregistered. Voice on the phone: "good afternoon, this * from deem finance, I would like to follow-up about your payments. We will submit your cheque to the police already and you credit score will be affected badly since you did not make your payments with us." there was a tear on his child's eye before making a response. The she said "you know he died mainly because of pneumonia, but it was also because of depression. You people just care about credit score, taking advantage of people's bad times and high interest. How can you sleep at night?"

ComplaintsBoard
S
11:58 am EDT

Deem Finance Credit shield and mis selling

Evening deem,

First of all the time of credit sheild no one inform me that it activated and you charged 180 almost every month, second they called me and ask me to continue and didn't tell me insurance policy regarding termination in 6 months or not, now I claimed because I lost my job due to covid19 and they are telling me that credit shield will not help because it's out of policy
So I m going to report and complain in central bank and in social media what you done with me

First you activate my credit shield without my information which is misselling and also charged me 180 every month so you guys have credit shield commission and all, only I called and complain because I noticed it's charging extra from my account and as well two times you charged over charges which you returned back as well but charged wrongly if I didn't check you guys never returned back to me
Second this insurance policy for 6 months termination or whatever no one explained me, because you should explained me all those things as customer rights, now you declined my insurance claim as well because I lost my job in covid 19.
I applied in June for insurance and you return back to me after 45 days with two payments as well

Will complain in central bank and social media in all application against deem card and there miss selling and wrong information about charges in the market .

If I will not get any response within 2 days from deem to have my insurance approval or any solution for that I will go to central bank, UAE finance department and social media for the complain with all proofs I have .

Thanks

Syed zuhaib ali
[protected]
[protected]

Read full review of Deem Finance
View 0 more photos
Update by Syed Ali Deem
Aug 08, 2020 11:59 am EDT

Evening deem,

First of all the time of credit sheild no one inform me that it activated and you charged 180 almost every month, second they called me and ask me to continue and didn’t tell me insurance policy regarding termination in 6 months or not, now I claimed because I lost my job due to covid19 and they are telling me that credit shield will not help because it’s out of policy
So I m going to report and complain in central bank and in social media what you done with me

First you activate my credit shield without my information which is misselling and also charged me 180 every month so you guys have credit shield commission and all, only I called and complain because I noticed it’s charging extra from my account and as well two times you charged over charges which you returned back as well but charged wrongly if I didn’t check you guys never returned back to me
Second this insurance policy for 6 months termination or whatever no one explained me, because you should explained me all those things as customer rights, now you declined my insurance claim as well because I lost my job in covid 19.
I applied in June for insurance and you return back to me after 45 days with two payments as well

Will complain in central bank and social media in all application against deem card and there miss selling and wrong information about charges in the market .

If I will not get any response within 2 days from deem to have my insurance approval or any solution for that I will go to central bank, UAE finance department and social media for the complain with all proofs I have .

Thanks

Syed zuhaib ali
[protected]
[protected]

Hide full review
ComplaintsBoard
S
6:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Deem Finance Issuing credit card without my consent or request

The DEEM Finance in UAE have issued credit card without me ever requesting for it. I had a credit card from Dunia finance which I had cancelled earlier but now DEEM has issued a card as a replacement to my cancelled card. How can they issue a replacement card for a cancelled card?

And now they don't respond at all to my emails / calls / complaints.

I believe this in violation of the local & global governing laws. I am requesting them to please cancel this card request or I will raise a formal complaint to the Central Bank Of UAE for their violations of local law.

Read full review of Deem Finance
Hide full review
ComplaintsBoard
J
2:44 am EDT

Deem Finance No action

I am requesting liability letter to them so that I can close my account. There is no action on them, several times Im sending emails and calls. They are making promise. Very poor customer service.

Read full review of Deem Finance and 1 comment
Hide full review
1 comment
Add a comment
D
D
Deem Customer Care
, US
Mar 25, 2020 2:27 pm EDT

Thank you for your query with regards to your account held with us, We request you to give us more details of your account or call us at our 24-hour Deem Customer Care Centre on 800 3366 or send us an email at customercare@deem.io.

ComplaintsBoard
A
3:47 pm EDT

Deem Finance Cheating consumers by charging high interest

Dunia Finance closed down their operation, a no-brainer result of the bad karma because of their very bad reputation of milking money on low salaried person by trapping them into their shark loan debt business module then aftet harrased on payments by means of threatening one to lose face and dignity. Suddenly this Deem Finance LLC takes over and asking to channel your payment on what you "owe" to Dunia. Unless Deem is Dunia itself have they no idea that most people already paid 10x of what they really owe. Anyone please advise if this is allowed by law of UAE central bank that Deem is collecting in behalf of Dunia which business already closed down. I signup with Dunia not in Deem and this condition was not there on terms of condition. I think Deem (or Dunia) is trying to outsmart the authorities to practice again their evil business.

www.deem.io UAE-Personal Loan - Scam

Read full review of Deem Finance and 1 comment
Hide full review
1 comment
Add a comment
D
D
Deem Customer Care
, US
Mar 19, 2020 10:45 am EDT

Thank you for bringing the matter to our attention, we will reach out to you shortly to get all the details.

Warm Regards,
Deem Customer Care

ComplaintsBoard
M
9:35 am EST

Deem Finance Credit card

The representative by Deem.io logged in my case without my permission whether the documents were not completed.
My i know why these kind of representative do quick without completion of case filing due their submission in data entry because it enhance their clients numerous.But they don't perceive that it harm to clients.

Thanks
M.Naveed Akhtar

The representative Mr. Josh

Read full review of Deem Finance and 2 comments
Hide full review
2 comments
Add a comment
N
N
Nikhilpal
, US
Jul 25, 2023 10:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am facing the exact same problem. Mr. Pranav from deem sales told me that he would help me cancel the card immediately when I would want. I didn't want the card at first but he insisted so I took the card.

Now when I am trying to cancel the card, he is not responding. Customer service representative asks to send email and wait for 7 working days. But I heard that deem Customer service do not come back soon. I am leaving the country in 6 days and want to cancel the card but I am feeling helpless on how to cancel. They ask to visit burjuman mall in Dubai to apply for cancellation however I stay in Abudhabi.

I am very much in trouble and curse the day I took the card.

D
D
Deem Customer Care
, US
Feb 03, 2020 7:05 am EST

Thank you for bringing the matter to our attention, we will reach out to you shortly to get all the details.

Warm Regards,

Deem Customer Care

ComplaintsBoard
T
5:36 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Deem Finance - delay in issuing clearance letter

Deem / Dunia Finance I already closed my account and paid the outstanding fee last Dec16, 2019 same day i submitted for clearance letter request. I fill up the form pay the said fee in UAE exchange email them the receipt and all. as per the their customer service email it will only take 7 working days to issue clearance letter but as of today dec28, 2019 i...

Read full review of Deem Finance and 4 comments
ComplaintsBoard
S
2:21 am EST

Deem Finance killing interest rate!!??

Deem interest rate is so high 19.99% to 34.99% ! Name changed but still the same horrible Dunia! This translates of repaying ones loan more than double of the amount of what they actually borrowed. I am sure also Deem credit cards being not a bank cant offer settlement but they will offer to transfer your credit card to a loan and trapped you in a more debt with their more than shark loan high inteterest rate, no way your life will be the same again.

If one really need to borrow money or want a credit card better go to a real bank which offer way lower interest rate and job loss security. Whatever your salary or work profession one of real bank can answer your need, please dont make your life miserable by biting into sweet talks of agents of these shark loan interest rate finance companies. Here is a helpful link

https://moneymall.ae/personal-loans-in-uae/?amp

Read full review of Deem Finance and 2 comments
Hide full review
2 comments
Add a comment
R
R
Rajmahav
, AE
Mar 08, 2020 5:55 am EDT

Actually i am quite surprised to hear this as I too am a customer and my experience with them was very different they infact upgraded me to their new card that has good rewards and also when i call there call centre they are very helpful.

B
B
Benny Sebastian
, US
Feb 18, 2020 8:52 pm EST

They are blood suckers!

ComplaintsBoard
K
7:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Deem Finance has left an official reply on this complaint.

Deem Finance What is this???

Dunia Finance closed down their operation, a no-brainer result of the bad karma because of their very bad reputation of milking money on low salaried person by trapping them into their shark loan debt business module then aftet harrased on payments by means of threatening one to lose face and dignity. Suddenly this Deem Finance LLC takes over and asking to channel your payment on what you "owe" to Dunia. Unless Deem is Dunia itself have they no idea that most people already paid 10x of what they really owe. Anyone please advise if this is allowed by law of UAE central bank that Deem is collecting in behalf of Dunia which business already closed down. I signup with Dunia not in Deem and this condition was not there on terms of condition. I think Deem (or Dunia) is trying to outsmart the authorities to practice again their evil business.

Read full review of Deem Finance and 43 comments
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
43 comments
Add a comment
S
S
saud salman
, US
Mar 02, 2024 5:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

A sales agent name salman with contact number +[protected] 5373 uses foul language and bad words if you say no that you are not willing to make credit card and disturbs you multiple time. Please take action against this guy as the guy is portraying very bad picture of deem finance.

T
T
Taiyab Rang
, US
Jan 15, 2024 5:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have request for credit card closure but still no update on this matter , 1 month is over but everytime i call customer care they say 2 days

i am fedup

mob : [protected]

K
K
Kallivalapil si
Sharjah, AE
Dec 16, 2023 9:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello sir or mam

I’m subeesh.

Your a office staff cheating me. My 3800 AED he’s take. Need 3800 DFS credit checking that amount after 1 hrs return back

He’s name. ABDUL

I
I
Inderpreet kaur88
Sharjah, AE
Dec 13, 2023 5:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

Requested to provide credit card closure report, after 10 working days over still waiting to get the report. Called customer care several times the answer is it will be sent. Customer service are harassment me. They put renewed fees and late fees but I already request for closing card.

N
N
NabilahL
, US
Jan 31, 2024 3:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi. Just checking if Deem resolved your issue. I have also put in a request to close the card without a response from them yet. Worried they will do the same to me. Thanks

S
S
Siraj KV
, US
Nov 28, 2023 4:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear team,

Kindly update your record of repayment of AED 1810 done three weeks back.

B
B
bsarfan
DUBAI, AE
Nov 26, 2023 12:25 am EST

Deem third party agent has given false commitment of offering 500AED Opening Bonus from his company to attract the customers to sell the card, After the sale & activation of the card no response, please dont get trapped to this offer, no response from Deem team for the closure of card,

Looks it is known trap to sell the card

T
T
tajinder pal singh
, US
Oct 24, 2023 7:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir/ madam ,

i have the request to close my account and card two times but no one is responding and apart from that if you don't want to give response then at at last we both will be in trouble becoz i close my account at 570 and then you but the additional charges that i will not pay at all.

this is for your information and record

S
S
surajkumar Lal
, US
Jul 26, 2023 1:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Deem credit card doesn't send statements on email. There's no channel to reach over email. And they are levying unnecessary annual charges. Not ready to close the card

P
P
Prashanth PS
, US
Jun 17, 2023 6:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Team,

I want to cancel my Deem Credit card which was issued in the month of December 2022.

Its NOT yet activated.

Kindly cancel my credit card.

My Emirated ID No : [protected]

Name : Prashanth Puttamadaiah Sujatha

Mob : +971-[protected]

I am unable to reach Customer care in order to cancel my Credit Card.

Regards,

Prashanth PS

G
G
glif
, AE
Apr 02, 2023 7:12 pm EDT

Requested to provide credit card closure report, after 7 working days over still waiting to get the report. Called customer care several times the answer is it will be sent.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Deem Finance customer service

Phone number

+971 600 525 550

Website

www.deem.io

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Deem Finance?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Deem Finance Customer Service. Initial Deem Finance complaints should be directed to their team directly. You can find contact details for Deem Finance above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Deem Finance. Discuss the issues you have had with Deem Finance and work with their customer service team to find a resolution.