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ComplaintsBoard
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12:00 am EST

Dee-V-Dee.com Fraudulent Advertising and Product

On 10-28-07 I ordered what this Dee-V-Dee.com website advertised as the complete set of DVD's of the TV series "Get Smart". I paid for the order with my credit card and eventually did receive the order on 11-9-07. However when I opened the box, I could tell that the DVD's were merely copies. They were not original DVD's, nor were they in the original "special box" advertised on their website. I purchased these DVD's as a Christmas gift for my brother, so I was completely disappointed at what I received. I wrote to the email address for the [protected]@Dee-V-Dee.com and expressed my disappointment and that I wanted to know if these were original DVD's. I never received a reply. Tonight I decided to play a couple of the DVD's, and one of them isn't even Get Smart at all! It is a DVD of an MTV show called "Daria". I sent another email tonight to the Dee-V-Dee email address demanding a refund. I doubt I will get a reply. I've never had this happen before. What steps can I take now?

Read full review of Dee-V-Dee.com and 15 comments
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apriyile D. Vidales
,
Dec 20, 2007 12:00 am EST

On aprox the middle of Oct 2007 i purchased THE INCREDIBLE HULK COMPLETE COLLECTION on this "DEE-V-DEE .COM.it was suppose to be complete with no commercials.NOT! i t has commercials and they are copys! Also on the death of the Incredible Hulk towards the end it cuts off! WHAT THE HECK! I wrote them back and they never responded finally they responded and said that i would receive my full refund on my next credit card statement NOT! I've emailed them about it and am still waiting for my refund and a response!

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Arthur Karpfe
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Nov 27, 2007 12:00 am EST

Hi, I ordered DVD collection 10-19-07, they confirmed order 10-20-08, wrote to them 10-28-08 about order# 30421 not delivered, they responded that shipping takes 10-14 days, and a shipping/tracking # was to follow. Again wrote on 11-5-08 'that if deos not come by 11-23-08 then I must cancel, too late for intended gift', they said that a refund will be issued in 5-7 days, no refund has appeared on my credit card account as of today11-27-08. Thank you, ak

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Jessica Spiers
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Dec 20, 2007 12:00 am EST

Order DVD set. Never received tracking number or email stating that it was shipped. I contacted the company through emails from my personal email and also through the website itself. Never heard anything back from them. I was charged $82.52 and an additional $1.65 for a credit card international fee. They are a slick website with no phone number or mailing address to be able to file a Better Business Complaint. I will be filing a claim through my bank. Beware of this company.

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GerH74
, US
Aug 28, 2009 6:04 pm EDT

I ORDERED NEWHART DVD COLLECTION ON 10/12/07- MY ACCOUNT WAS IMMEDIATELY DEBITED FOR 129.99. ONE WEEK LATER I RECEIVED AND E-MAIL SAYING MY ACCOUNT WOULD BE CREDITED BACK BECAUSE THE DVD COLLECTION WAS OUT OF STOCK. I HAVE NOT RECIEVED A REFUND AS OF 12/7/07. I HAVE E-MAILED NUMEROUS TIMES AND I KEEP GETTING THE SAME RESPONSE -MY ACCOUNT WILL BE CREDITED IN 5 TO 7 DAYS. THIS COMPANY IS A FRAUD. THEY ARE JUST GIVING ME THE RUN AROUND. I AM SURE THEY ARE OPERATING OUT OF SOMEONES BASMENT.

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Joanne Snelling
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Mar 21, 2008 11:11 am EDT

I Ordered a DVD from this company as a christmas present for my sister. however i was horrified with the product. it was a mere COPY of the show, RECORDED BADLY off the tv. Whatever you do, DO NOT TRUST DEE-V-hey are scammers. and when i insisted they give me a refund, the emails were not answers and the refund was not given.

BEWARE OF THIS COMPANY!

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Wayne McCombs
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Feb 06, 2008 12:00 am EST

Purchased DVD from them and the entire set of DVD's were mislabeled and did not match up with program on menu. Shows were nothing more than copies off of WGN-TV in Chicago. I e-mail 5 times... nothing!

DO not buy from dee-v-dee.com!

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Inthe Know
,
Oct 24, 2007 12:00 am EDT

The site is currently under investigation and recent payments are being traced back to the service. Legal actions are in early stages of initiation. Rest assured, dee-v-dee.com is not above the law.

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Gayle Selvaggio
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Jan 26, 2008 11:18 am EST

In early October of 2007 I ordered the "Twin Peaks" series for my husband as a Birthday present. The tapes came from Canada? They were not new tapes but home made and in SPANISH! I wrote to Dee-v-Dee and complained. They emailed me and said they would refund me. I asked for a return shipping label to send them back because I wasn't going to pay for retun shipping, especially to CANADA! They emailed me back and said not need to send them back , that this would avoid any further shipping charges to me. I emailed and asked when my refund would come. They replied "Your refund will be applied shortly. The refund request has been sent to our processor. Thank you and have a great day" I Never got the refund! I emailed them again and their response was the same. I have emailed them three or four times since then and now they don't even respond to my emails. Those tapes cost me $91.00! How do I get the refund?

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VERNESTINE R CARTER
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Jan 08, 2008 4:31 am EST

VERNESTINE CARTER
SPENSER FOR HIRE ALL 56 SHOWS TOTAL TV SERIES
ORDER#28770
VERCARTER@BELLSOUTH HAS BEEN CHANGED TO
LOAN32@ LOCALNET.COM
TRACK # CE374948444CA
I PAID IN FULL 86.00 AND GOT LESS THAN WHAT YOUR COMPANY PROMISED TO DELIVER, THE NO COMMERICALS, WHAT A FOOL I WAS TO BELIVE THAT ONE VERNESTINE R CARTER.

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VERNESTINE R CARTER
,
Jan 08, 2008 4:21 am EST

I ALSO FEEL RIPPED. I ORDERED THE COMPLETE TV SERIES OF SPENSER FOR HIRE. I THOUGHT IT WAS A KUNG FU MOVIE, TALKING AND THE MOUTH NOT , COMMERICALS, SEEN SO MUCH ADS ABOUT CAGNEY & LACEY NO THANKS, BY THE WAY THAT WAS MY NEXT ORDERAFTER SPENSER NO THANKS. DISC 2 DISCORD IN A MINOR, DISC7 ROCKABYE BABYTHE DISC RAN OUT BEFORE THE SHOW DID MY GOD WHAT HAPPEN ON THE END MISSING ABOUT 10 min ON BOTH DISC. THE REAL SCREW UP ONE IS THE LAST DISC 17 IT HAS NOTHING ON IT I MEAN NOTHING. SO THATS 4 MORE SHOWS THAT I DON,T HAVE. ONE CUSTMOR LEADS TO MANY.

ComplaintsBoard
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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dee-V-Dee.com Beware of this con artists!

Dee-V-Dee.com - www.dee-v-dee.com

Scarecrow and Mrs King DVD - Complete series
DEE-V-DEE.com
US
dee-v-dee.com

-------Original Message-------

From:

Date: 10/19/2007 6:40:12 PM

To: DEE-V-DEE SUPPORT

Subject: RE: RE: RE: Order Update #28334

You have had my payment since September 28th, sent me a fraudulent tracking number, ignored my emails, and lied to me outright. I want my account credited IMMEDIATELY. It does NOT take "5-7 days" to do this.

K

Cc postcomplaints.com

-------Original Message-------

From: DEE-V-DEE SUPPORT

Date: 10/19/2007 6:01:48 PM

To:

Subject: RE: RE: RE: Order Update #28334

Hello K

You will be refunded immediately. Please allow 5-7 days for the refund to take effect.

Have a great day and we hope to have the opportunity to serve you again soon despite this single unsatisfactory experience.

--------------------------

From: K

Sent: Thursday, October 18, 2007 6:37 PM

To: DEE-V-DEE SUPPORT

Subject: RE: RE: RE: Order Update #28334

As you can see below, I have already specified that if the tracking order was not sent, my order was to be cancelled and my account credited immediately. Cancel my order.

Immediately.

K

-------Original Message-------

From: DEE-V-DEE SUPPORT

Date: 10/18/2007 6:16:41 PM

To:

Subject: RE: RE: RE: Order Update #28334

Hello K

We apologize for this usually long delay. You will be receiving your Fed Ex tracking number tomorrow Oct 19th 2007.

Thank you for your patience and have a great day.

--------------------------

From: K

Sent: Thursday, October 18, 2007 10:14 AM

To: DEE-V-DEE SUPPORT

Subject: Fw: RE: RE: Order Update #28334

Second request

-------Original Message-------

From: K

Date: 10/17/2007 6:33:02 PM

To: DEE-V-DEE SUPPORT

Subject: RE: RE: Order Update #28334

Send Valid tracking number or cancel my order immediately.

-------Original Message-------

From: DEE-V-DEE SUPPORT

Date: 10/15/2007 2:02:32 PM

To: 'K

Subject: RE: RE: Order Update #28334

Hello K

We have received your email and would like to confirm that your item will be shipped today Oct. 15th.

Thank you and have a great day

--------------------------

From: K

Sent: Sunday, October 14, 2007 7:06 PM

To: DEE-V-DEE SUPPORT

Subject: RE: RE: Order Update #28334

I can understand the explanation, as well as the delay. That happens, and would have been acceptable. What I do NOT understand is why, after you CONFIRMED shipping, and INCLUDED a tracking number, you IGNORED several emails inquiring as to an invalid tracking .

Providing my purchase is shipped out PRIORITY tomorrow, 10/15, PER YOUR BELOW DATE, and received NO LATER than Friday 10/ 19/07, I will continue. If this will not happen, cancel my order.

Confirm receipt of this email.

-------Original Message-------

From: DEE-V-DEE SUPPORT

Date: 10/14/2007 2:06:36 PM

To: 'K

Subject: RE: RE: Order Update #28334

Hello K

We apologize for the delay. It seems that a lot of our clients have decided to do their Christmas shopping early. This has created a small delay on shipping. Your product will be shipped tomorrow Oct. 15th. We understand that this is a longer waiting time than normal and would like to offer you a full refund if you do not wish to wait for your package any longer. We appreciate your understanding and invite you to write back to us if we can assist you with anything else.

Thank you and have a great day

--------------------------

From: K

Sent: Saturday, October 13, 2007 9:16 PM

To: DEE-V-DEE SUPPORT

Subject: Fw: RE: Order Update #28334

Where is my order?

-------Original Message-------

From: K

Date: 10/10/2007 7:43:18 AM

To: DEE-V-DEE SUPPORT

Subject: RE: Order Update #28334

It has been nine days since I received the below email. This tracking number is invalid. My emails to your company requesting information remain unanswered.

I ordered on September 22. Nineteen days, especially considering your shipping charge, is unreasonable.

If I do not hear from you in reply to this matter by 3pm EST, I will be contacting my bank and contesting the credit card charge.

K

-------Original Message-------

From: DEE-V-DEE SUPPORT

Date: 10/1/2007 8:38:48 PM

To: 'K

Subject: RE: Order Update #28334

Hello K

Please visit this link to track your package https://em.canadapost.ca/emo/basicPin.do?language=en and here is your tracking number ce374949776ca, Your item will be shipped tomorrow, please allow 24h for your tracking number to be activated. You will be receiving your package within 3-5 days.

Thank you and have a great day

--------------------------

From: K

Sent: Sunday, September 30, 2007 11:43 PM

To: Dee V Dee

Subject: Re: Order Update #28334

Has this order shipped?

-------Original Message-------

From: Dee V Dee

Date: 9/25/2007 6:55:03 PM

To: K

Subject: Order Update #28334

Dee V Dee

Order Number: 28334

Detailed Invoice:

https://www.dee-v-dee.com/index.php?main_page=account_history_info&order_id=28334

Date Ordered: Saturday 22 September, 2007

Your order has been updated to the following status:

New status: Processed

Your order will appear on your Credit Card statement as either: AMI

PLEASE READ CAREFULLY

Orders are PROCESSED from SUN-FRI

ORDERS ARE SHIPPED ON SATURDAY WITH USPS (US Post Office), Canadapost or

Royal Mail.

You can use the information below as a guide.

1. PROCESSING: MONDAY SEPT 24TH- FRIDAY SEPT 28 You will receive an email

when your order is Processed.

2. COMPLETED & SHIPPED: SUNDAY SEPT 30

You will receive an email when your order is Completed

3. TRACKING INFORMATION: MONDAY OCTOBER 1 You will receive an email on this

day with your Tracking Information (for USA and CANADA only. International

shipments do not have tracking)

4. DELIVERED: OCTOBER 9 - OCTOBER 12

Your order will be delivered during these days.

(Please add 3-4 Days for International Orders)

Thank you once again for your business and enjoy your DVD Collection.

Fulfillment Center

Support AT dee-v-dee.com Please reply to this email if you have any questions.

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Lori White
,
Nov 01, 2007 11:35 am EDT

Dee-V-Dee.com charged my credit card on Oct.3rd for 175.00 for Little house on the Prairie collection. Dee-V-Dee.com said it would be delivered by Oct.12th. I never received a tracking number or anything. When I emailed Dee-V-Dee.com back on Oct.19th to find out where my order was... Dee-V-Dee.com sent me some bogus email tracking # stating that it was delivered. I have not received anything from them. No dvds, nothing! I would expect that someone would need to sign for 175.00 order... or Dee-V-Dee.com claim to be responsible for making sure that the costumer gets the item. I want the DVDs that I ordered, but if not... I want a full refund! What should I do?

28477 Mrs. White

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