18 W. 21st Street, P.O. Box 310153
New York
New York
United States - 10010

Customer Support Phone Numbers

1888 995 1808(Showrooms) 0 0
+1 800 504 9974(Customer Service) 0 0
+1 718 535 9062(Showrooms) 0 0
Mon10:00 AM - 7:00 PM
Tue10:00 AM - 7:00 PM
Wed10:00 AM - 7:00 PM
Thu10:00 AM - 7:00 PM
Fri10:00 AM - 7:00 PM
Sat10:00 AM - 7:00 PM
Sun10:00 AM - 7:00 PM
Showroom Locations

New York
18 W. 21st Street, New York, NY 10010 

1530 McDonald Ave., Brooklyn, NY 11230

Staten Island
2455 Hylan Blvd, Staten Island, NY 10306 
Plus Complaints & Reviews

Decor Planet / toto toilet

Sep 20, 2018

Beware of Decor Planet! I purchased a Toto toilet on Aug 12. Initially I was called and told it was out of stock and wouldn't be shipped until the end of Aug. I was told they will only authorize the charge but it won't be processed until the product ships. I called at the end of Aug and...

Decorplanet / product was not as described on website

Aug 4, 2017

This issue occurred in 2015 and I placed a review on this site as well as on other business ratings and review website. The reason I am updating this now is because their customer service rep contacted me on 8/1/2017 through the other business rating website and asked if I would consider... / inaccurate shipping timeline

Jul 12, 2017

Purchase Date: 6/14/17 Order #20-000365438 Break down of email exchanges: 6/14 - order placed, website said it's in stock 6/15 - Email rec'd saying item on backorder, "will ship out to you in 2 weeks" 6/17 - I respond saying that's fine, clarifying "ship out to me" means it will come...

Decorplanet / Horrible company to deal with!

May 16, 2016

I've purchased a tub from these guys and it was quite an expensive one. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. They refused to refund me and offered a replacement. Well, that was better than nothing so I agreed. I received...

Decorplanet / Bathroom Accessories

Dec 31, 2015

I placed an order for Nameeks Gedy Soap Dispenser/Product # NA80-380 and a Nameeks Gedy Toothbrush Holder/ Product # NA98-38 with I wanted to match my brushed nickel faucets and DecorPlanet described the items on their website as being brushed nickel. When received they... / The vanity would be delivered only within 4 weeks

Aug 29, 2015

We have ordered shower door and vanity with mirror from the company We received the email that the vanity would be delivered within 4 days. But we didn’t get it as the seller promised me. We emailed the seller, but he kept silence within 10 days, but he replied after all... / All items were sent separately and the delivery was slow

Aug 28, 2015

Scam. We have bought vanity, shower and some other items from The total price was $5, 000. The seller processed and provided details of the purchase. We weren’t happy that we got the first item 10 days after agreed day. And it was only one item. The next item was delivered... / Now I'm stuck with a useless expensive shower door

Oct 24, 2012

Bought a Dreamline shower door and the salesrep conveniently did not tell me that this unit was not adjustable (No tolerance). When it did not fit, they would not exchange the unit. Although it's a beautiful shower door, now I'm stuck with a useless expensive shower door... / I also agree with bad reviews about this company

Sep 10, 2012

I also agree with bad reviews about this company. The Level of rudeness that we have experienced is just unbelievable ( their Brooklyn store location). We had an encounter with one of their staff members there, the older guy with a beard, didn't ask him his name unfortunately. Rude... / I would not recommend buying this product or anything else from this company

Jun 5, 2012

I purchased an Ariel Platinum Steam Shower from Decor in April 2012. It arrived on April 30th packed in crates with no apparent damage. When my plumber arrived to install it a few days later as he unpacked the crates he noticed the tray was damaged. I called back and was instantly put on... / Avoid dealing with this ppl

Apr 19, 2012

Spent $2, 000 on nice vanity and mirror. The vanity arrived and was nice for the money, mirror was backordered "2-3 weeks". After 7 weeks I called and they told me it would be another 6 weeks! We'll see. Very fragmented remote customer service and sales model. The customer service rep... / The products are decent - but their service is horrendous

Jan 23, 2012

The products are decent - but their service is horrendous. I ordered a few thousand dollars worth of items for my new bathroom and everything arrived on time and looks good - but then the toilet starts leaking on the first flush - from underneath. I've called them repeatedly and they... / Be very careful of this company


Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Beats the bog standard home depot/lowes fixtures. However, their service and willingness to stand behind what they sell is awful. We bought a toilet, a vanity, sink, faucet and a shower set. The mirror on the...