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DealYard
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www.dealyard.com
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1.0 8 Reviews

DealYard Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with DealYard at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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DealYard reviews & complaints 8

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Newest DealYard reviews & complaints

ComplaintsBoard
L
3:27 am EDT

DealYard bad service

I am more than disappointed with them.
I ordered several orders as gifts for my sister and when they arrived I was shocked. Half of the items could immediately go into a garbage bin. I mean they were defective. Appalling quality. Terrible.
Called them and asked what I had to do with all of these broken things. They said I called too late. The warranty period was short and it had passed, of course. So it only meant I had to keep those items to myself.
Darn...

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ComplaintsBoard
K
2:00 am EDT

DealYard Delivery was cancelled

I have ordered something from this site as a present for a friend. I needed it to be here on a certain date and Dealyard support assured me I'll get it on time.
When my order did not arrive I tried to reach them but they did not reply!
Several days later I received a message stating that delivery was not possible and my order was cancelled. They also said that I'll get my money back within a couple of days.
It is now over a month and still no sign of my money! Dealyard is the worst store ever, not only they ruined my present but they also scammed me and stole my money!

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ComplaintsBoard
V
12:55 am EST

DealYard I will not buy from them again!

I strongly advice everyone to stay far away from this terrible website www.dealyard.com and don't waste your money here. I have purchased a charger from this online store and received it in a timely manner. Used it for two weeks and it broke. It just stopped working and that's it. I contacted Dealyard support service and asked for a replacement. Their rep said they will not replace or refund because it was my fault and I broke the device. Really?
These people are terrible! I will not buy from them again!

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Is DealYard legit?

Our verdict: Complaints Board's thorough examination reveals DealYard as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, DealYard stands out for its commitment to quality and security. Clients considering DealYard should delve into its customer service record to gauge compatibility with their expectations.

DealYard earns 91% level of Trustworthiness

Perfect Trust Endorsement: DealYard achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for DealYard. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of DealYard's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dealyard.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dealyard.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Dealyard.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While DealYard has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Dealyard.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dealyard.com may offer a niche product or service that is only of interest to a smaller audience.
  • DealYard protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Our research indicates that DealYard is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
ComplaintsBoard
A
1:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DealYard Untrustworthy Company; Defective Products, Non-Existent Customer Service

I bought a Biddeford Micro Mink and Sherpa Extra Soft Heated Throw Blanket from Dealyard as a Christmas present for my mother. It stopped working completely four days after she took it out of the box. Trying to contact Dealyard for a replacement was a joke. Their customer service line was disconnected, their online chat inoperable. The only means of contact was by email and after waiting for a reply for four days they finally sent me a form letter thanking me for my purchase and asking me to review the item. Need I even mention that there is A. No place to actually post a review of anything and B. No reviews visible for any item on the website? Big surprise, huh? I wish I'd read the customer reviews elsewhere about this appalling company before I'd wasted my money with them. I certainly won't repeat that mistake and I hope others learn from mine.

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ComplaintsBoard
S
2:18 pm EDT

DealYard Wrong item and I don't like that the seller keeps silence

I ordered one item from the company www.dealyard.com. The seller sent me wrong item, and I immediately contacted the seller. I told that the item was wrong, but the seller asked to provide proof of the wrong item. I emailed the photo and waited for the response, but the seller didn’t reply. 5 days have passed since I sent the photo. I don’t like that the seller avoids me and doesn’t send my correct order.

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ComplaintsBoard
C
2:00 am EST

DealYard They delivered used electric blanket

I ordered electric blanket from the company www.dealyard.com. Total rip off. I got the blanket, but it wasn’t new at all. I was so disappointed, but I tried to get money back from these scammers. The rep offered me to change the blanket, but I refused. After he promised to return whole sum, but it was also lie. The worst company ever, so avoid these ### and post comments about your experience with them.

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ComplaintsBoard
P
2:01 am EDT

DealYard Do not buy from them

I purchased a Hansgrohe Talis S electronic faucet from Dealyard . First of all, this faucet requires an electrical outlet even though the item description says "Battery powered". So I had an electrician install an outlet for $100.

After installing this item, I noticed the water dripping from within the faucet body during the first use. I e-mailed the merchant regarding this issue and wanted an exchange; but they just said that I need to go through Hansgrohe and they cannot accept an item after installed. Really? How would I know that the product is defective if not installed? The merchant refused to exchange or to work with me. Their price is ridiculously cheap probably because they buy defective items and sell it to people!

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D
D
DealYard
Westbury, US
Dec 04, 2012 9:00 am EST

Hi Pshie,
We are so sorry to hear about your experience with DealYard.com. We would like to discuss this further with you. We specialize in selling products at discounted, wholesale prices, and would never intentionally sell defective merchandise to our customers. Our ability to source products allows us the opportunity to pass huge savings on to our customers, like you. Please email us at marketing@dealyard.com with your order # to discuss this further and sort out this problem.
Thanks,
The DealYard Team

ComplaintsBoard
L
9:10 pm EDT

DealYard Their price is ridiculously cheap probably because they buy defective items and sell it to people

I purchased a Hansgrohe Talis S electronic faucet from Dealyard. First of all, this faucet requires an electrical outlet even though the item description says "Battery powered". So I had an electrician install an outlet for $100.

After installing this item, I noticed the water dripping from within the faucet body during the first use. I e-mailed the merchant regarding this issue and wanted an exchange; but they just said that I need to go through Hansgrohe and they cannot accept an item after installed. Really? How would I know that the product is defective if not installed? The merchant refused to exchange or to work with me. Their price is ridiculously cheap probably because they buy defective items and sell it to people!

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