DBS Books — Unauthorized &Membership Fee&
I ordered a book from DBS Books for a total cost of $4.24. After reviewing my bank account on-line, I discovered a $19.95 charge to my account. I immediately called the 800 number listed and found that the charge was for a "membership fee". I requested a refund since I didn't sign-up for membership and was told that an email was sent with 3 days to respond and that since I had not responded within that time frame the membership fee could not be refunded. I asked to speak to a manager or someone that could authorize the refund and was told there was no one else to talk to. I was offered a P O Box address in Boca Raton, FL where I could submit a complaint. I am furious about this fraudulent, involuntary charge and the response I got from the telephone representative. After some research on the internet, I found over 20 complaints against this company just for the month of August 2009 (today is 8/25/09). This company is STEALING money by way of unauthorized, bogus membership fees. I have forwarded my dispute to my bank to get a refund and will send a complaint to the PO Box in Boca Raton in addition to complaining here and on other "RIP-OFF" websites.