I ordered dazzle smile trial pen for free, paying only the shipping amount of $2. After my purchase, I realized the huge mistake that I made and I cancelled my account in 2 hours. They send me a mail of cancelisation and the customer service lady told me that I won’t receive any products after the trial pen. I got the trial pen in 2 weeks and I didn’t return it because I didn’t know that I supposed to return my free trial pen. After 1 month, they charged me 86$ for the pen and when I called them, they told me it’s too late for returning the product.
This month I had another charge from my credit card from elitepack which is world club fitness membership? When I called the company and ask for refund of 25$, they told me that the product that I had to pay is non-refundable.
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It's my belief that the terms and conditions are deliberately worded in such a way as to be incomprehensible when the customers are ordering what they, understandably, think is a "Free Trial Product." What you're actually ordering is a "Free Trial" and not a "Free Product."
This company has several names for this product including: dazzlesmile, Dazzle Smile Pro, Dazzle Pro, Alta White, White Smile, Dazzle white, Acai Force Max, acai slim…etc.
I cancelled my credit card. And I just want to know if you can do something about these companies? There must be a way to stop these fraudulent companies and get our money back!
The complaint has been investigated and resolved to the customer’s satisfaction.