Days Inn
reviews and complaints

I reserve the room online for me and my family, for 2 days on Dec 26th and 27th, 2016. upon checking into room 221 we found out that we had no heat in the room and no internet service on Dec 26th. we notified the front desk and no action was taken to solve the issues. On Dec 27th they fix the heater but still no internet access. we notified the front desk again but still no action taken to solve the problem. When I check out I ask about a discount on the room rate for having no heat and internet on Dec 26th and no internet on the Dec 27th. I ask for the manager and was told that he left but would call me. I am still waiting on his call, I paid $310.90 for the 2 day stay and I think I deserve a discount. the manage and staff could care less about the guest that stay at the days Inn. The Days Inn Airport C at 901 W Manchester Blvd, Inglewood, Ca

Stayed three nights at the days inn upon checkout I asked the clerk for a receipt and he said he could not give one because he did not know what amount was charged for the room as it was booked online. I had one night charged to my credit card and asked for a receipt for that and he grew angry and told me to get the f### out of his hotel. I asked him to watch his language as there were children present and he again said get the f### out or will call the police I'm not f###ing around here.
Needless to say I will never stay at any Days Inn if this is how the paying guest are treated. I spent upwards of $300 at this inn and came away threatened . I may still file charges against this clerk for his abusive attitude and language. I want Days Inn to take appropriate action( not just saying don't do that again) or I will file the charges as I have plenty of witnesses. Other guest check out of this hotel after seeing this encounter.

I was prepared to stay a week at the Days Inn in Bossier, Louisiana off Old Minden Road. The first room was filled with a strong urine odor from the door to the bathroom. The second room I stayed 1 night killing roaches. At 300am I was laying in the bed when a mouse ran across the room behind the TV. I gathered my things and went to the front desk. I was given another room I checked out at 900am. I felt a free stay or reimbursement was due I changed rooms 3 times in 1 day because of the inns safety and housekeeping issues. I had food in the refrigerator and a mouse was in the room. I made a complaint to the Leading Manager he told the front desk to ask me if I took a picture to prove I seen a rodent in the room I paid for. Totally unprofessional and lack concern of my experience their.

We got a room at the Days Inn, 5472 A Inn Road in Mobile Alabama, on 11/28/16. The room was filthy and smelled like urine near the door. The window had an outer glass pane broken out with the jagged glass left exposed. The metal base of the bedside lamp was corroded, the on/off switch was broke off, and there was no bulb. The only light we had for the room was the light over the sink. What we were able to see was beyond dirty, as if it hadn't been cleaned at all. The coffee maker, TV, sink, and mirrors all had a thick film. There was a dead roach on the bathroom floor.

We had been driving for about eight hours when we pulled in to this Days Inn. We were exhausted and needed to get some sleep. We would have asked for a room change, but the front desk already told us upon check-in that there were no other rooms available since we wanted to be on the 1st floor. Seeing the condition of this room, I doubt another room would be better anyway.

We tried to get some rest in the room so we could continue our trip, but the smell in the room made it impossible to sleep. We sprayed Ozium air sanitizer that we carry, but that didn't help, so we checked out around 2am.

We have stayed at other Days Inn and were very happy with the accommodations, but I guess we shouldn't assume that they are all the same. The Wyndham Hotel Group should definitely be ashamed of this facility.

We are extremely disappointed and feel that at least half, if not all, of the rate we paid for this room should be refunded to us.

I am a Wyndham rewards customer, and I do expediting all over the United States. At times I need a motel room. I happen to stay at a Days Inn in Shreveport, La. I was never so disgusted with the Days Inn. The towels were frayed and ripped, holes in curtains, door knob missing for bath room, walls are filthy, the door leading to outside was filthy inside. Micro wave was gross from filth inside and out. Bath tub was missing the control handle that lets water out of tub, all there was, was a big hole. I have always enjoyed Days Inn but now I'm scared. The Days Inn in Marquette, Mi. is beautiful and great staff. I have photos on my email, and will sent over separate confirmation number is [protected] account number [protected].

On September 17 I was taking my luggage downstairs. I am dressed in heels and a dress with my arms full of baggage. The stairs are very steep so thankfully I was stepping carefully. As I stepped down to the landing I slipped on what I quickly realized was wet paint. There was no sign and no barrier on the stairwell. As I got to the bottom of the stairs another person came behind me. I yelled at him that it was wet paint so he didn't slip. His wife was following behind him and he yelled at her in time to stop her from approaching the stairs.
With wet white paint on my shoes I walked into the office. The manager, G Patel, when told of the dangerous stairway said "Isn't there a sign"? If there had been a sign I would not have walked on the stairs. He made no attempt to help me in any way. In addition to the clear hazard of unmarked wet paint on a stairwell my car and one other were parked directly beneath the stairs. The spaces should have been coned off prior to painting.
When I slipped I tweaked my back trying not to fall. The four hour drive home was very uncomfortable. Also my heels were ruined with sticky white paint. I want to know what will be done about it. The manager never even walked out to see if everyone was okay or signs put up.
Another minor issue were the number of bugs in my room. I had to scrape 9 beetles off the window sill and throw away and pick up dead crickets off the floor. This was not a major problem just disgusting .
I am happy to escalate this issue if necessary.

Sincerely,

Jo Henry
[protected]

Days Inn San Antonio Alamo/Riverwalk Texas USA

August 13 to 20, 2016

Dear Mr. or Madam,
I have just came back from my holiday in San Antonio Tx, staying 8 days at the Days Inn San Antonio Alamo Hotel.
I had the rooms 204 and 2012. During my stay, I did not have internet access (WiFi) One of my rooms (212, probably it was checked in at the name of Veronica Jasso), I did not find the remote control (TV) and I got one on Tuesday 16th!. My bed wasn't made Wed 17th, Thu 18th and Fri 19th. The fridge overwork so, frizzed my foods and beverages. On Wed 17th the light bulb over my sink didn't work and it was fixed until Thu!.
All this issues were reported from the from desk almost everyday. As you read, I enjoyed my vacation in SA, Tx but, I cannot say the same about my stay with you.
Sincerely your, Esteban Gutierrez

Stop ignoring reviews for the Port Royal, SC Days Inn. It is imperative that the corporate office takes heed. This place is falling apart. The brand is gaining so much negativity and it is insane to go without review. There's a time to sit back and weigh it out and a time for action--- what time do you calculate it to be?

I have watched employees having a difficulty performing their duties because of the piss poor environment. Being constantly ridiculed by guests. It is time to step up and build the brand back. Stop slacking and spend wise money in improvements before you suffer more in reputation. What is a name without a reputation?

This is a plead from a guest who is concerned and a business man who knows the barriers that limits great strides. FOCUS! If you think these conditions are acceptable then post pictures and videos of yourselves in such accommodations. Better yet, take a few of the bed bugs with you to your 5, 000+ sqft houses!

I hate to see companies make money from the sweat of others and not even make effort to invest properly. Don't just promise the best stay but let your actions speak louder.

V/R,
"Not the Ghost busters"

P.S
Send in a health inspector!

Stay 08/03/2016 - 08/08/2016
Upon entering a screaming match of a women on the phone to desk clerk because she had insufficient funds in her account

No smoking rooms- Whole place reeked of cigarettes

Pictures in photos of room didn't reflect on room that I stayed in. Yellow stains on my mattress pad. Roomed smelled cigarettes and mold.

Bathroom appeared to have no of been cleaned. I went to store to have my room sanitized. Mold in tub and urine on walls, toilet and floor.

Breakfast- There wasn't enough breakfast for the people that stayed there.

Says we can access printer and computer so I can print my boarding pass. Desk help said sorry unable to work front computer. To find out hours later that it did work but no ink in printer. The lady behind the desk did the best she could to help us.

Key to enter room- 7 out of 9 times had to be reprogrammed. He asked that I stop leaving it next to my cell phone. I had just gone out to the car to get water.

I was packing my bags to leave and was heading out the door. Someone from the front desk was banging on my door to asked if I was leaving...A full cleaning crew was standing behind him glaring at us. As I was loading up the car he asked if I was leaving a second time... I felt pushed out. They never had to clean my room and I asked for towels daily.

If I don't get some sort of compensation or written apology I plan to use the social network and other communications necessary for my daughter is an international recording artist.

This place in my opinion was disgusting, and I didn't sleep well due to the fact that I was afraid something would crawl on me.

Yes, I could of left... but I had to stay and await for funds to be available and with it being a Rhode Island holiday Banks were closed.

)n 8/07/2016 I made reservations for a room, when I arrived the first room that I was given wasn't even cleaned or made ready. This was at 10 PM. The second room I was given had a air conditioner that was on wheels and had to be empty of drain water twice that night. The room had wires hanging out of the wall, cracks around the bathroom tub, dirt flowing out of the wall vent in the bathroom, a bathroom door that was bent and hard to shut. The tile on the floor in the bathroom was in bad repair, had rusty hinges on door, and had drywall issues around the inside of the bathroom door. I paid way too much for a room in this condition. I took pictures of all of this. Days Inn needs to refund me for this room stay.

Was booked to stay at the Days inn in Nashville, TN off Trinity Dr. When I got there it was the worst most vial hotel I have ever seen. Young boys running and yelling through the parking lot ( sat least 15 of them) drunk men sitting on the sidewalk- drinking and smoking playing loud music. Drunk men up by the office vomiting on the sidewalk and one passed out on the sidewalk. Inside the room the carpets were stained, the bed was stained, the chairs and all were stained. You could not sit anywhere. I feared for my safety and could not stay there. When I brought it up to the night clerk, Raz- he said he asked them to quit 2 times and since he did he would have to charge me. He gave no concern for how I felt about my safety or well being. I am filing BBB complaint and a complaint with the CEO personally. I want a full refund. I also told expedia about the hotel since it was booked through them.

I had been staying at the Days Inn on Roberts Avenue in Laurelton, NC for business.
I returned to my hotel to fid that my suitcase had been gone thru and my iPad was missing. it was not left out in plain sight, someone rifled thru my belongings and stole it.
I reported it to the front desk and called the Pembroke Police.
we completed a police report complete with the serial number of the device and my personal information.
I have made repeated calls to this hotel and am being told a manager will get back to me.
Even an office form the Police Dept. has called me to say he has not received and return call from the hotel.
Although they management says the housekeeping staff has been with them for 23 years, and they would check the room keys to see who was in my room last I have heard nothing! I checked out of the hotel and still no calls concerning the theft. I am sure they are hoping I forget about it but you can't tell me that this is the way Days Inn does business every day?
it's like oh well not our problem, nothing we can do or say!
I expect to be contacted and reimbursed to some extent!
This hotel and their staff leave a lot to be desired and I can't help but wonder if this has happened more than once there!

May 27th at the days Inn at 17701 OFF OF I-30 in benton Ar 72015 phone number [protected] in room 161.
let me start this off with when we arrived was around 230 am, we had to stand there beating on the door to wake up the gentleman that was sleeping on the sofa which took a few times. Then we get in to see they never put in our reservation. We got our key card and went to our room aND noticed a funky smell not thinking anything about it we just went to sleep. The morning of the 28th we noticed what that smell was cause the drains were backed up in the room. On top of that the room was not clean the bathtub had mold there was a bugger on the matrace. Sticking out from the cushion of the chair was a nasty all ready chewed gum/candy. So I walked to the office to let them know and the lady that was running the counter was complaining about how she should just quit cause stupid people wouldn't let her get work done cause of people checking out and telling her how she's out of things at the breakfast diner. I told her about the drains and she said that's a normal thing with that side of rooms. The breakfast gross rubber biscuits and cold sausage. I was very very dissatisfied with this inn and if all days inns are run this way I'll never use them again. Very disappointed costumer Barbara lockman

On 4/21 we were scheduled to stay at your Northlake, Charlotte, North Carolina facility. After a long day / night of driving we unfortunately got in at 3:30 A.M. We were no able to stay Our room was not acceptable. Our stay was uncomfortable and short. Here is a list of issues that should be resolved.
1- Night check in Employee was in the bathroom for 15 minutes while we rang the bell and knocked on window. Maybe a "gone to bathroom sign" would be helpful. No apology for the delay and very matter of fact like we were a bother.

2-Room smelled Moldy, dirty, and like someone had been smoking in there previous to our date of arrival.

3-Shower did not work properly. The diverter handle was missing and someone just screwed a piece on to it that was completely non functional.

4-Some type of bug crawled on my son while sleeping and he smashed it and was freaked out for the rest of the stay refusing to go back to sleep.

5-The adjoining room door was never locked before we checked in. Had I not checked it myself someone could have potentially entered .

6-We only had two towels in the room for 5 of us, but who really cares because we couldn't really wash up anyways.

7-Nothing visible in the "breakfast area" that was set up for enough room for 6 . Skipped the breakfast.

8-WIFI -did not work . At all. For any device. Even though the sign outside said free wifi.

9-Weirdo calling out to us in parking lot at 3:30 A.M.

10. At check out, no one asked us anything about our stay, however the young man working was pleasant .

11. We only stayed approx. 4 hours .It was the worst experience I have ever had with my family, staying overnight.

Please refund me my money.

I stayed at and parked at the Days Inn in Bloomington, MN. I took the shuttle to the airport and upon return from my trip I called to be picked up as I had been instructed. The shuttle driver was not notified that I was waiting at the airport for 23 minutes. The manager's response when I complained about the wait, "we were busy". Beware the poor service of their shuttle. The manager also said, "it could take an hour to get picked up at the airport (which is 8 miles away)." I came in at 9 PM on a weekday and traffice was not an issue. Poor management is the issue.

I have stayed at this Days Inn 4 times in the last month. Never again. This time it was downright scary. I'm referring to 2/29/2016. Room 408.

FILTHY--I walked in, the heater and A/C didn't work and it was cold. The vents were filled with what looked to be cereal. I went to the front desk to tell them and their answer was to give me another blanket. Then I went back up to the room with the rest of my things and went to put some soda in the refrigerator. Bad idea--it was filled with dirty towels. Because of the response I got the first time from the front desk, I just shut the refrigerator door and decided to live with it. Then I moved the chair to watch TV. The chair was filthy and I had to put a towel on it to not dirty my clothes, and under the chair looked like it had never been vacuumed and what looked to be mold was growing in the corner. I would have walked out, but it's convention week in San Jose and finding another hotel would have been impossible. So I decided to just deal with it and go to sleep early.

At around 8:30 p.m. I was awoken by a staff member yelling at someone to "Leave, you can't be there. I'm calling the police." This yelling went on for about a half an hour. I guess some homeless person was trying to bed down on the grassy area between the hotel and the freeway. At around 9:30 p.m. the staff member and another person came out and started yelling again for this person to move or they would call the police. Call the police already--although it's technically not Days Inn property so I'm not sure what the police could do.

Even scarier was at 5:30 a.m. when I got a knock on my door and a guy saying "Security." I called down to the desk and asked if they had security, I was told no. The girl at the desk said they don't have any security and she was all alone and had no way to check on me.

I paid for a safe, clean room. I did not get either one. I would like a full refund. Thank you. I have pictures I took of the room condition, but don't have a cable to transfer them to my computer here at the hotel. I will be more than happy to provide them to you.

The room was fine for my stay, tidy and all I needed but the organization is a joke!
I flew in late from Ontario, my mother had booked this stay as a gift so I could visit my sister. I called ahead knowing that I would not have my mom's credit card for incidentals (I worked the front desk at a resort for several years), and I was told that it was fine for me to use another. Not only that it said on the bottom of my confirmation email that only a VALID credit card was needed. After having to call my mum at 1am in Ontario and getting her to send photos of her ID and credit card along with a note permitting use of it - did I mention this was already PAID IN FULL WEEKS BEFORE- I returned from a long day the next night to find I had been locked out of my room because the email address they had given me to send the authorization to had not worked on their end ( it confirmed sent on my end). After taking the blame for the email not working I was given a second address which - surprise surprise- suddenly worked, although the front desk agent was unable to print it so I had to reformat it as a PDF and send it again. I was obviously a hassle for the agent, who I had to deal with both nights.
It's a shame because the Inn is so close to my sister's house and we fly over a lot and need a good place to stay consistently. I was the test subject for my family and sadly I won't be recommending we stay here although it is convenient.
Your front desk and call centre need to get on the same page.