David’s Bridal / manager bernice stanfield
My daughter in law bought a dress a couple years ago wedding was delayed due to medical issues and surgery! She found another dress tgere she loves and wanted to trade the first dress in on it! It was still in the original bad had the box tags still on it and never altered! The assistant manager came out checked the dress over and confirmed it was in perfect condition and said it was one of their best sellers when she bought it. She said because of the time laps they could not give her the full price she paid which was 495.00 and the new dress was 715.00 but they could work with us and do something and went to get the main manager to see what she could give us! The manager Bernice came out walk up to us and said she could do nothing and that was it! We were also buying three flower girl dresses and bridesmaids dresses so instead we left and bought nothing else!
She was rude and unwilling to help and I have worked in management and know there are ways to help the customer! We were totally fine with losing money on the first dress to get her the dream dress!