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David's Bridal
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2.2 168 Reviews

David's Bridal Complaints Summary

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Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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David's Bridal reviews & complaints 168

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C
8:46 am EDT

David's Bridal Poor service/alterations

I purchased my wedding dress at David's Bridal in Ft. Myers. I decided to get the alterations done at David's Bridal. I wound up spending almost as much in alterations as the dress itself cost. Ok, that's fine, as long as it's done right. I went in in April for my alterations. They pinned me and I was told that they would be taking in the sides, the zipper and hemming it, in addition to the bussles. I went back in 3 months later for my "final" fitting. The dress zipped up past my hips and waist, but didn't even come close to zipping up around my ribcage. The first words out of the alterations lady's mouth were "What did you do?!?". Ok, I'm in the fitness industry. I work out, take good care of myself, and eat right. I've been the same size, and basically the same weight, for the past 8 years. I told the lady this, and she said that sometimes people "redistribute their weight". FROM WHERE?!?! I'm the same size everywhere else...all my clothes fit the same...I was wearing the same bra I had 3 months prior. And, what major change had my body gone through in the past 3 months that would cause me to "redistribute" my weight? So they remeasured me. Everything else was the same...except the bust. The had written me down as a 32 in the chest the first time I went in...I haven't been a 32 since 8 grade. When she remeasured me, she found I was a 37.5, which I am. She said, "here's the problem...you gained 5.5 inches in the bust". REALLY?!? 5 inches in 3 months, without surgery! She then told me that it wasn't their fault, I obviously gained, since they didn't take in that area. I mentioned that she told me 3 months ago that they'd have to take in the zipper. She said "oh, no, we didn't touch the zipper". I went home, checked the alterations receipt, and sure enough, there was a charge for "Taking in zipper". I called the manager, and was assured that this would be taken care of, at no charge. Later, I got a call from the alterations lady, who proceeded to yell at me, saying that she never told me that they didn't touch the zipper...that I was wrong. She wouldn't let me get a word in. So, two weeks later, I had to go back in for a refitting. Same situation...nothing was done to fix it. While, this time, she did admit to taking in the zipper, she still was insistant that I gained. She told me that even if they let the dress out to where it was prior to alterations (which had me swimming in it), it wouldn't be enough. I'm going back in a month for my next "final" fitting, and I'm worried that the dress will still be messed up, I'll be out $1000, and have a month to find a new dress.

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Meeks19
Englewood, US
Apr 05, 2013 6:27 pm EDT

This same thing happened to me. For my first fitting, they took the dress IN--even though I already felt like a sausage but since I don't know anything about fashion I had my complete trust in them.
Today, I went back in for the second fitting and they couldn't zip it up over my bust. The girl took measurements and told me that I had the same measurements. She went and got the seamstresses and they came out and said NO! You measured wrong...she's gained 3 inches in the bust. Then they pulled the girl who took the original measurements aside where I could not hear them talking.
Then that same girl took me into the dressing room where she had me take the dress off so she could re-measure me. She then told me I had gained an inch in the bust. So which one is it? I've already paid $375 in alterations on an already expensive dress. I'm not giving them an extra dollar...even if I have to wear the dress unzipped to my boobs in the end.
Not only that but it was the most humiliating thing in my life having three women measuring my chest trying to prove to each other that I had gained weight. NEVER AGAIN. Go somewhere else.

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Heidi
Dover, US
Apr 13, 2009 3:00 pm EDT

This SAME EXACT thing happened to me at the David's Bridal in Warwick, RI. They measured me two inches bigger in the bust and waist than 3 months earlier. However, it was a different lady doing the measurements.

The size 4 was originally slightly too small, couldn't get the zipper all the way up comfortable, but the 6 I was swimming in. So I wanted the 6 taken in to somewhere between a 4 and 6. I went back 3 months later (so much later because I live far away from the bride, and that's where we had alterations done) and they accused me of getting bigger, and there was nothing they could do. I had to actually put on the 4, show them that I could indeed zip it up although it was tight, and then put on the dress that used to be a 6 and show them that I couldn't zip it up at all before she actually believed me. This place is unbelievable and I will never shop there again!
~Heidi

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1:19 pm EDT
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David's Bridal Bride's/bridesmaid dresses

Our youngest daughter is getting married in two weeks. The bridesmaids live in New Mexico, Florida, Kentucky and Michigan. Our middle daughter is standing as Matron of Honor and lives six hours from the David's Bridal in Santa Fe. It was because of my encouragement that we decided to use David's Bridal but I deeply regret that decision now. All of the bridesmaids have experienced problems with David's Bridal. When our middle daughter drove up to be fitted, we were told that they could not fit her without an appointment, even though they told her in January (when she purchased her dress) to drop in anytime in June (since she was pregnant and due with her first child in May) and they would fit her. We started planning this wedding over a year ago and yet we are running into such problems. Our youngest daughter (the bride) has been told they could not alter her dress without an appointment and they are far too busy to do the alterations. Basically she is going to be left with us having to perform the alterations a few days before the wedding as she lives in Nashville, TN and the wedding is in Chicago. I looked for a place to complain about David's Bridal but found no such site on their website! I am extremely angry about this! DO NOT USE DAVID'S BRIDAL! I wish I could tell every bride, bridal party member, and anyone else who would listen!

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Anonymous
Chico, US
Feb 15, 2011 2:57 am EST

Except David's Bridal isn't upscale. And it's corporately owned. Hence, alterations fees.

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hrhgiordano1
Whittier, US
Sep 13, 2009 1:17 am EDT

You forgot to mention how they rip you off with ther price of the alterations. Even if you buy the most expensive gown in the store alterations are never complimentery. Expect to pay about 200 to 300 more on top of the cost of your dress. Most upscale stores for men, women or brides offer complimentery alternations when expensive gowns, suits, or dresses are purchased. But when you are dealing with the Walmart version of a bridal store that is not the case.

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Michelle
Denver, US
Apr 24, 2009 2:35 pm EDT

Well, your fault for waiting, or David's Bridals for just not having the man power... it's stinks either way, but look at the bright side if this is your biggest problem is having to wait till the last minute for DB to do you alterations, but they are still getting done, you're doing well. One of my brides maids split her dress the day before my wedding, I went to the Wedding boutique where we got the dreses from and they no longer had her side all were about 4x too big for her, with no time for alterations, I had to get all of the girls together to go out shopping for dresses A) I liked, B) That fit everyone without alterations, C) That were the right shade of Red. After 10 hrs of searching we ended up at Davids Bridal luckily there are two in my area, but found exactly what we were looking for.

** As for their no return/exchange policy, I don't like it either because I changed my mind about my Military Ball dress after I tried it on at home, but I understand why they do it and I knew about it because they make you sign a receipt stating that you understand that all sales are final.**

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Anonymous
Chico, US
Apr 24, 2009 2:11 pm EDT

Would you like to wear a used wedding dress? It's a specialty store, I doubt small wedding boutique stores offer returns on their items. These are specialty items. I know I wouldn't have wanted to wear a worn BM dress for my cousin's wedding. And they do make exceptions. If you sweetly talk to the manager, they can make an exception.

Think of it this way: if alterations kept saying "yes" to rushing their services, they'd be so backed up. There's only a couple of women who work in that department (five, tops), and not all of them work every day. So if they have hundreds of dresses to be altered in a very short amount of time, they're going to do sloppy alterations and screw up someone's dress and further make it worse.

I've been to a lot of weddings, and people need to realize that they need to take care of this stuff way in advance, for reasons above. I used to work at a David's Bridal in college, and this one bridesmaid neglected to order her dress on time, so of course it was our fault. You have no idea what we got blamed for. People buying their dresses at the last minute (and that means that they can't order them because they'll take too long to get there), and expecting alterations to do them that day. What they don't realize is that at the peak of the wedding season, alterations can have literally hundreds of orders to complete.

Basically, most of the time it's the customer's fault for not taking care of their bridesmaid dresses and wedding gowns far in advance.

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None
Carteret, US
Apr 24, 2009 9:19 am EDT

Yes, she could have taken the dress elsewhere and perhaps could have timed the alterations earlier, but you're an idiot for calling her an idiot! If you have a business that offers certain services, then at least be able to work with your customers to provide that service! Or why bother?

David's Bridal is also stupid for having a no return, no exchange policy in their stores, and instead of having the courtesy to tell their customers that all sales are final, they expect you to read the fine print at the register. Way to do business David's Bridal!

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Anonymous
Chico, US
Apr 23, 2009 3:28 am EDT

You're an idiot. You have the option of taking your dress elsewhere to be altered, of course they're going to be backed up.Of course you need an appt for alterations! What, do you think that you were the only customer who needed alterations?

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5:25 pm EDT
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David's Bridal - Alteration rip-off!

I went today for a fitting for a bridesmaid dress. the manager of the alterations dept wanted to charge me TWO times what I paid for my dress for alterations! She was rude and tried to convince me that the dress fit fine-EVEN though the sleeves fall down and it is aprox 2" to big in the waist hips bust and sides! She told me that its the brides' day anyway!!! I will NEVER go there again! AVOID at all costs! go to a real tailor!

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11:39 am EDT

David's Bridal Misleading, non informing

I am 34 years old and finally planning my wedding. I've looked forward to this day for sooooo long. I made an appointment in February at David's to try on dresses. My mom, mother-in-law to be and myself arrived for my 10:00 am appointment. We were greeted and my consultant Brittney took over. She had me pick out 3 dresses first. I got all the attire on and knew that the 3rd dress was the one. She was very friendly and nice, but what I've found out is that she nor anyone in that store is very informative. My dress cost was $550. I was then told that if we chose for them to alter it, it would cost another $350. Brittney stated that even if we chose for David's to not alter my dress then we could still bring it back about 3 months prior to my wedding for them to steam clean and re-bead my dress. We had a lady locally alter my dress for around $100. There was still one aspect of the dress that the lady didn't do correctly. We decided to have David's make the last adjustment that was needed along with the other "promised" tasks. I made an appointment, took in my dress only to my horror in finding out that not only will they NOT touch my dress because someone else had altered it, but they will not Clean nor re-bead the dress as promised by my consultant. It does state that they will not touch an altered dress, however it is in a book that they give people who HAVE NOT bought their dress. I did not recieve any such book nor is it posted in their store for anyone to see. I went in, bought a dress, left with a dress, but no book. It's now my responsiblity to have seen a "paragraph" in this book that was never given to me and it took the alteration lady 15 minutes to find it. Not to mention that we were never told this. My mom and I have battled back and forth with corporate for a few days now but I will NEVER reccommend David's.

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lilyflower
Weslaco, US
Apr 23, 2009 11:17 pm EDT

David's Bridal in McAllen, Texas was a huge mistake for us. My sisters and I went in to the McAllen store to have my older sister try on a few dresses for her renewal service in July. She fell in love with the third dress she tried on but was apprehensive about buying it because that's just her. She constantly contemplates and shops around before spending over $100 on anything. When the manager came up to us to ask if we were being properly served she asked him what he thought of the gown. She started asking them about there return policy and he said made a face and claimed they don't normally do it but that they could refund it if it were within 7 days of the purchase. Four educated women heard him say this. My sister agreed to purchase the dress since he said we could return it. Well she ended up flying back to her home in California and decided three days later that she wanted to return it because it was too dressy for the wedding she was planning. She called the store in McAllen and spoke with a sales lady who said to go ahead and send it. But since she paid with her credit card she whoever went in to return the dress would have to have the number. My sister spent $50 to fedex overnight the dress to me so that it would make it back before the 7 day return. I went in to return the dress and called my sister so she would be ready with her card number and then the manager slammed me with it. He said they do not refund dresses for any reason. But he said he needed to speak with the sales lady who said that she could return the dress. My sister was so confused because if returns were not allowed then why would the lady have said to have her credit card number ready? Why wouldn't the lady have said flat out "ma'am we don't accept any returns"? Why would the man helping me not have been surprised when I said I needed to return the dress. He took the receipt from me, the dress and took it out of the bag! It wasn't until he did all this and hit a few keys in the computer that he finally said they do not accept refunds. Now does this make sense? If we were trying to pull one over on him don't you think we would have used a better cover story other then the dress did not fit the style of the wedding? We would have said the groom was dead if we were trying to cheat the store. This David's Bridal really gives a fabulous store a bad name. I will NEVER shop there again. We are currently filing a claim against the store. Sure the dress only cost her $218.00 but it's principal. If they have done this to US I'm sure they have done it to others and it is just not right. I'm not blaming David's Bridal but I'm blaming the Manager for practically talking us into a sale under false pretenses.

ComplaintsBoard
K
6:08 pm EDT

David's Bridal Bridesmaid dresses

To Whom it May Concern:
A couple of months ago my twin sister and I went to pick out the maid-of-honor dress for her to wear to my wedding, which we found easily and loved. She paid for it that day. (She also bought her wedding gown there as well as all 6 of her bridesmaids dresses) Several weeks later I went back with the rest of my bridesmaids to try on the dress with them. I was told by the salesperson that the dress was discontinued. I was upset that the store never bothered to let me know that the rest of my bridesmaids wouldn't be able to get the same dress, I just happened to find out when I walked in. Had I known I would have had all the bridesmaids order and pay the exact same day or asked the salesperson which dresses were older versus newer.

Nonetheless, I tried to let it go and figured that the maid of honor could wear a different dress than the others, in the same color. (cognac) That day all of them ordered the dress except for my cousin Danielle, who had driven several hours to be with us to try it on. She planned on going back to her house and ordering it from a much closer store. She went to the store 2 weeks later and was told that the dress was discontinued. Now I have a maid of honor in one dress, and the rest of the girls in matching dresses, except for one girl. It is noticeable b/c the bridesmaids dresses that were already ordered have a train on the back, while the rest I saw in the store did not. (the bridesmaid dresses I saw in cognac at least) I understand that dresses become discontinued frequently, however the bride to be should be made aware of that, at least given a few days warning to get everything ordered. I am furious because now two of the dresses I picked out are discontinued. I was able to deal with one different dress, but 3 different dresses was not what I had in mind. Davids Bridal should be doing the best they can to help their customers, especially during stressful wedding planning, instead of making everything incredibly difficult. If this situation is not fixed, not only will I be unhappy with what my bridesmaids are wearing on my wedding day, but I will also make a complaint with your supervisor and the district manager.

Surely a dress can be found in the color cognac, style # 81026, anywhere near a size 8, or perhaps another similar dress in the same color can be altered in time to match the other girls. We are willing to pay more in order to make this happen. Please get back to me as soon as you can. I apologize for being so angry, I am just not sure what I can do in this situation as the wedding is pretty close, October 24, 2008. Thank you.

Katy Dyer
[protected] home
[protected] cell
(631) 727 ext. 210 work
119B Hot Water Street
Manorville, NY 11949

Read full review of David's Bridal and 2 comments
Update by Katy Dyer
Jul 29, 2008 6:09 pm EDT

To Whom it May Concern:
A couple of months ago my twin sister and I went to pick out the maid-of-honor dress for her to wear to my wedding, which we found easily and loved. She paid for it that day. (She also bought her wedding gown there as well as all 6 of her bridesmaids dresses) Several weeks later I went back with the rest of my bridesmaids to try on the dress with them. I was told by the salesperson that the dress was discontinued. I was upset that the store never bothered to let me know that the rest of my bridesmaids wouldn't be able to get the same dress, I just happened to find out when I walked in. Had I known I would have had all the bridesmaids order and pay the exact same day or asked the salesperson which dresses were older versus newer.

Nonetheless, I tried to let it go and figured that the maid of honor could wear a different dress than the others, in the same color. (cognac) That day all of them ordered the dress except for my cousin Danielle, who had driven several hours to be with us to try it on. She planned on going back to her house and ordering it from a much closer store. She went to the store 2 weeks later and was told that the dress was discontinued. Now I have a maid of honor in one dress, and the rest of the girls in matching dresses, except for one girl. It is noticeable b/c the bridesmaids dresses that were already ordered have a train on the back, while the rest I saw in the store did not. (the bridesmaid dresses I saw in cognac at least) I understand that dresses become discontinued frequently, however the bride to be should be made aware of that, at least given a few days warning to get everything ordered. I am furious because now two of the dresses I picked out are discontinued. I was able to deal with one different dress, but 3 different dresses was not what I had in mind. Davids Bridal should be doing the best they can to help their customers, especially during stressful wedding planning, instead of making everything incredibly difficult. If this situation is not fixed, not only will I be unhappy with what my bridesmaids are wearing on my wedding day, but I will also make a complaint with your supervisor and the district manager.

Surely a dress can be found in the color cognac, style # 81026, anywhere near a size 8, or perhaps another similar dress in the same color can be altered in time to match the other girls. We are willing to pay more in order to make this happen. Please get back to me as soon as you can. I apologize for being so angry, I am just not sure what I can do in this situation as the wedding is pretty close, October 24, 2008. Thank you.

Katy Dyer
[protected] home
[protected] cell
(631) 727 ext. 210 work
119B Hot Water Street
Manorville, NY 11949

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nitsnitz
, IN
Jul 29, 2009 2:24 am EDT

I totally agree with you. Dressing is the most essential part of the marriage even you are not mentally satisfied with your wedding dress then it creates problem during wedding. Store owner is responsible for all such mistakes. But rather then that try to make good wedding planner and manage thinks long before marriage day.

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Latisha
,
Sep 23, 2008 11:24 pm EDT

The same thing happened to me. I was going to purchase my wedding gown from Davids bridal, but when I learned they had me pay for dresses that were discontinued, I changed my mind. They are so quick to take your money but without informing you on what they have available and what they dont. So now I have my bridesmaids in two different style dresses. My wedding is October 11th and Ive been searching everywhere for dress styles in the color I need. But I guess I have to suck it up. What a wedding gift, right?

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8:27 am EDT
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David's Bridal Their service is a headache

I have had a bad experience trying to get a dress from David's Bridal in Colma, CA. I had no trouble buying my bridesmaid dress from the store, and thought that I was ordering it in the correct size. It was a little tight, but I thought that alterations would be able to take care of that by letting it out. WRONG! They don't tell you up front that they cannot let out their bridesmaid dresses. The alterations person was wonderful, telling me what she could do with the dress I had, and also offered me the option of re-ordering the dress in a different size (if they had it), and that it could be overnighted. I chose the latter option, and I thought it was a done deal. Wrong again! Someone at the store dropped the ball on getting the dress from another store, and had to order it to be made (b/c they're cut to order)...so it was going to take a while for it to come in. Then, I had to call almost every day for three or four days in a row to see when the dress would be in. Finally, I got an answer: first week in June. However, by Thursday of that week, no dress...and they said it wouldn't be in until the 12th! Luckily, it came in on the 9th, but I wasn't able to get an alterations appt until the 14th. The alterations people have been wonderful the whole way through. When I got my bill for alterations, I was stunned at the price. Over $80 for shortening the straps and doing the hem. So I talked to the customer service person that I had dealt with previously and explained to her (very politely, I might add) that because of all the hassle I had to go through to get this dress, I would like some sort of compensation on the alterations. She got very defensive and said that they don't do that. And, she made a point to tell me that it was MY fault in the first place, because I had ordered the wrong size and that they DID compensate me b/c they had not charged me for another dress. Luckily my friend was with me, and she told them that no one had told me when I had gotten the smaller size that a larger size would have been better. The customer service person then replied, "Well, if you were with her at the time, why didn't YOU say anything?" My friend and the rep kept going back and forth, and finally I gently put down my card and said it was fine, I would pay for all of it, and that I would be sending in a letter. The rep seemed to understand (finally) that I meant business. "Hold on, I'll call my district manager." After a few minutes she got off the phone and said, "You won't have to pay for the alterations." I had not intended for it to be free, I had only wanted a percentage off.

To the rep's credit, during this almost month-long debacle, she had done a lot for me to make sure I was getting my needs met. She was the one I talked to the most, and she made several apologies and was often very friendly. I just wasn't happy about how I was treated re: the alteration fee.

While I am happy with the end result (thus far), I think it would have been better if they had inquired as to what kind of compensation I was asking for. Maybe then it would have saved us some time and energy.

I won't be going back to David's Bridal in the future, if I can help it. Good customer service, and a nice dress, should not be worth this much trouble.

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6:49 pm EDT

David's Bridal Poor quality, deceptive, no service

I DO NOT RECOMMEND DAVID'S BRIDAL. First of all, don't fall for their very effective advertising tactics of a wedding gown for $99. You want to look great on the best day of your life, not wear something that was too ugly for them to sell. Very clever, but in my opinion, most unethical. I am sure that you too have heard of their $99 wedding gowns. It is right on their home page . They have this "come one promo" all the time. Except that no matter where you click on the home page, t here's NEVER a gown you can actually see. That should tell you something about their business practices right away.

Well, it is only human to hope to find a bargain, so not seeing a picture online, forces you to drive to their store. There, you will find high pressure tactics . They had lots of gowns. What I didn't realize at first, is that quantity does not mean quality. Don't buy one of their gowns until you go to a local bridal shop in your area . You need to be able to compare quality and price. If you go to regular bridal salons, you will find that David's Bridal dresses are VERY over priced for what they are offering. The fabric is also substandard. It just doesn't feel good or fit really well. Still, with all the horror stories I had heard, I wanted to check it out for myself. I am glad that I did because it made me go back and buy my gown in a downtown shop in my city.

At a downtown bridal shop in my city, the store had more than 500 different styles. Granted they were not all in my size, but they sure had a lot and I knew what they could order would come to me brand new! They explained that David's Bridal actually has less styles than many of the privately owned stores. It is just that David's Bridal has, for example, Style A in 3 colors and 16 sizes. In other words, at least 16 x3 (48) of the same gown.

They were, by the way, also more expensive than my local store. I would say around $200 to $300 more for the same gown. Still, you would not have been as happy with the dress I got had I not had a comparison to go by. Good service over bad service; pushy vs. not pushy, etc. You are not a mass produced bride, so why go and buy your dress in a FACTORY.

The salespeople at David's Bridal must be on commission because every dress any bride would put on received these comments: "Oh My God, You Look Beautiful, " "This is the perfect dress for you" "Well, is this the one?" etc. The one good thing I can say is that the salespeople had great training in how to compliment a bride when she looks ugly : ) And the $99 dresses? I expected it to be a way to get me to go from Chico to one of their stores in Sacramento: about 90 miles.

It worked. You probably would also think that their $99 dresses were UGLY and OVERPRICED if you saw them. Their advertising is the only thing that is good about this chain. Save money on gas, avoid poor quality gowns, stay away from high prices and pushy salespeople. You can't return or get a refund, so do not buy from them until you check out other stores first. Also, don't go alone because they are very aggressive and you might be sorry for buying what you thought was a bargain gown. The only one to get a good deal is the salesperson that gets her commission when she sells the wedding gown!

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rosiejgo
Beverly Hills, US
Oct 08, 2010 10:37 am EDT

DB gowns for $99 are more simple, that's all. Some girls really love a simple style. A 50+ yr old business means more reliability than the next salon, their inventory will fit a broader range of customers and their body types through feedback, and I can tell you DB is by no means "cheap" as far as materials. It is awesome that the highest priced gown in there is $1200, while other salons offer that price as a starting point. Alterations do a fantastic job, and they offer discounts for accessories and bridal parties if you decide to purchase your dress there - which I think is the best place to go because it's a huge chain but they really train their consultants for individual attention. Consultants focus only on the bride's experience, NOT the sale. If those two go hand-in-hand, great, but I've never had a consultant just ignore someone bc they know the customer won't buy anything. I think it's awful you had a bad experience, but why give the entire company and all the great girls that work there a bad name? I felt more welcome there than anywhere else I shopped.

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Lidiya
EB, US
Sep 03, 2009 12:40 am EDT

Wow, whoever you are... you really need to think again next time you write something like this! I recently bought my girls their bridesmaid dress at DB, they absolutely lovem! our consultants didnt play a scene they showed what fit nice, looked great and met the budget line as well!

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Anonymous
Chico, US
May 21, 2009 12:53 am EDT

The reason why they don't have gowns that are $99 shown on the website because every store has different gowns that are marked down to $99. I would think that would be a duh right there.

And of course the bridal boutique is going to tell you that DB has less styles, they want you to purchase from them and not go to DB! that's a selling tactic!

It's also your opinion that the $99 gowns are ugly. Some women really do like them. So you're basically complaining that they don't have gowns for your cheap ###.

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aaaaaaalllllll
, US
Mar 08, 2009 8:41 pm EDT

you are prob just fat and can't fit in to anything so you have to complain about David's Bridal. Gold's Gym is cheap.

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Shannon
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Oct 02, 2008 7:18 am EDT

David's Bridal is a rip off! Four of my bridesmaids tried on their dresses at the store. Three of them were a size six. The dresses fit them perfectly in the store. They wanted to buy the dresses right away but the sales ladies stated that it would have to be ordered. When the dresses came in they were a size too big..but oddly still said they were a size six on the label. Almost the cost of the dress later, the ladies picked up their dresses from alterations. None of them had gone on a diet or needed to for that matter and yet mysteriously their supposed size six gowns needed altering. Alterations can cost anywhere from $80. for a hem and a bust reduction. If it's more than one layer try counting $200. washed away. My dress was "on sale" when I bought it off the hanger. Sure it was a size too big but the sales ladies told me (and I fell for it hook line and sinker) it was the last one because it was discontinued. The price couldn't be beat. That is until I had to pay the same amount as the dress in alterations. So two hundred dollars later I stopped in to my local tailor down the road. I told her my ordeal with David's Bridal and inquired how much she would have charged for the same aletrations. She quoted me $75.00

Shoes at David's can be found at every woman's shoe store (at least in the summer months) for absolutely half the price. And you won't get some other womans nasty foot print as a complimentary gift left behind.

Oh My God...a gauzy veil costs anywhere between $200-$1500. at DB. Why the hell would anyone entertain that price. It isn't necessary.

Barrets with flowers (I had a beach wedding) cost me $40. I paid it for the convenience.

Do yourself a favor. Save yourself from the kick in the ### you want to deliver to yourself after you watch DB steal your money and laugh at you. Go somewhere else. Keep those local Mom and Pop bridal stores in business. Steer clear of David's Bridal.

Or go... But I promise you. You WILL be back here later.

ComplaintsBoard
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4:47 pm EDT

David's Bridal Customer service-product

I'm getting married in May of 2009. Saturday July 19, 2009 I went with two of my bridesmaids to try on bridesmaids dresses at the Davids Bridal in Richmond. Even though i had read several complaints with this store. I had decided to give them a chance anyways. We got there around 10:00/10:30 we were greeted at the door, which was wonderful, and the woman at the door took my information and said a bridal consultant would be with us shortly and that we would be able to look around while we were waiting. We ended up waiting about 30-45 minutes for someone to come help us. I understand that we did come on a Saturday so it would be busy, I didn't mind waiting.What I don't understand was there were about five people standing up at the door doing nothing so why did we have to wait so long for someone to come help us. When the consultant got to us she was extremely rude she acted as though she didn't want to be helping us and that she had better things to do. Also the actual dresses were not what I thought they would be. A lot of them had make up all over them, the hemlines were falling apart and the zippers were popping out. I understand that they can't control if people get their make up on it. But when we asked if we could order the dresses to make sure we got new dresses that were clean etc. She told us that we will get what they have and that they would wipe the make up off. But that still doesn't help with our concerns on the ruined hemlines and zippers. She told us that we would have to pay to fix the damages which would cost $30 for each problem/alterations . I don't find it fair that they would charge for damages that were made to the dresses before we even bought them. Since we are on the topic of alterations, she also told us the dresess were made to fit a person that is 5'8 and slender, which I found incredibly rude and it offended my bridesmaids. No woman is perfect and I thought Davids Bridal was supposed be made for all women no matter the shape or size, so there fore they should have more of a variety. Also when we went to try on the dresses, we walked by about four empty dressing rooms and she made my two bridesmaids use one dressing room, it made them feel very insecure with themselves seeing as they are different figures. No one should have to be put on the spot like that. Over all I'm am very disappointed with this experience and I will never return to this store or put my bridesmaids through this horrid process again! Now I know to always listen to the customer comments!

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Emily Brooks
Staunton, US
Feb 27, 2015 5:07 pm EST

My soon-to-be sister-in-law bought her wedding gown at David's Bridal in Richmond, VA, and selected her bridesmaids' dresses from there as well. I drove two hours to get there, was fitted, and ordered my dress. When it came in I received an email saying I need to pick it up or have it shipped to me within 7 days of having received the email. I wasn't told this at the time of purchase and as it came early, it’s a good thing I chanced to check my email or I wouldn’t have been aware of this policy. I tried to get hold of a representative for THREE DAYS during their stated business hours with no luck. It rang and rang and rang and rang with no answer. At long last today I was greeted with a relatively prompt, "Please hold, " and waited twenty minutes (with atrociously horrid music forced on me) before I was assisted. This is a ridiculous, and needless to say, unprofessional way to run a business. I’m not happy.

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Kristine Kos
Milwaukee, US
Nov 03, 2009 8:56 pm EST

I agree ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

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Richmond
Richmond, US
Apr 29, 2009 7:49 pm EDT

clearly jessica works at davids bridal, otherwise she wouldn't defend the store so strongly. the richmond store is awful. they sell dresses that have previously been worn to the brides, yet they order the bridesmaid dresses from the warehouse...i had the same exact thing happen to my bridesmaids. angela was assigned to 2 of my bridesmaids and although i made an appointment for 3, only 2 showed up and then had to share a room! after that angela went away and i had to pull all the dresses for my girls by myself because she was uninterested and very unhelpful. i was also told that i would "receive my own new gown", which put me under the impression my dress was coming from the warehouse, however like you said, i've since been told that they only sell what is on the floor and don't order bridal gowns from the warehouses. calling the management of the store is useless, because they talk in circles, tonya especially, and make you feel stupid. the "system in place" is obviously not to benefit the customers!

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jessica
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Nov 03, 2008 10:38 pm EST

and there may have been 5 people standing around, maybe some were managers, or customer service reps, not bridal consultants. there is a system in place for a reason

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jessica
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Nov 03, 2008 10:36 pm EST

there is no way you were told you have to pay for damage that was alreafy there. on Saturdays, consultants are assigned 2 rooms, so thats why your bridesmaids shared.

ComplaintsBoard
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7:43 pm EDT

David's Bridal Alterations

I went to pick up my dress today, 7 days before the wedding and it was a disaster. There were dirt marks, the alterations looked like anybody could have done them... and they were horribly rude to me when I asked about the alterations. I was treated like I had no idea what I was speaking about, when I, myself, am a seamstress. The alterations were sloppy, amateurish and rushed. I would recommend this store to purchase your dress, but DO NOT have your dress altered by David's Bridal.

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Holly Yorrie
Lindenhurt, US
May 09, 2009 8:40 am EDT

I had my wedding dress and the 3 bridemaid dresses done at David's and it was a nightmare, We bought the dresses in Sept.The fitting was January 12. They said the dresses would all be ready March 10. On March 10th we went for our fitting and none of the alterations were done. They said they apologize and to come back the following Friday. Yet again that none were completed.Then I was told to come back in 3 weeks. Finally or so I thought the dresses were done. The wedding dress was done but not cleaaned. However none of the bridesmaid dresses were touched. Now it is 2weeks before my wedding and just last night another problem with the alterations happened. The dress with the simplest alteration needs was a disaster. The dress fit her perfect. The only thing that needed to be done was a take in by the breast line. They did not do the take at all and the slip part of the dress was sew to the zipper and they took in the bottom of the dress by 2 sizes. This has resulting in getting whole different dress and still getting alterations. My bridesmaid is so unhappy with dress and at this point there really nothing to do. As it stands only 1 of my 3 girls have a dress. David's still has to do 2. They have had these dresses for 4 months and done next to nothing. Do not let them do alteration!

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J
12:29 pm EDT

David's Bridal Crappy customer service

It's not just this David's Bridal that's terrible--it's all of them! First, I ordered a dress initially without my measurements being taken. Now the thing doesn't fit. Went to exchange it and got measured... one girl greeted me when I walked in and then asked someone else to measure me and walked away. The girl she asked to measure me replied upon being asked "yeah... I guess so." Completely unenthusiastic. Slammed a pen and paper down to write the measurements. Then went to find me the size which they didn't have so she gave me a different dress to try on. Tried it, told her it fit and she just said "that's good". I said "can't you look to see if there are any in my size somewhere else in the state?" So she did and GAVE ME THE NUMBER TO CALL THE OTHER STORE! She didn't even call for me. I had to use my own airtime cell phone minutes! I asked if the dress could be shipped to the Danbury store from Manchester to save me the gas money and she said no. Then I called the Orange store to see if it could be shipped there instead and they said that David's Bridal does not ship from store to store. WHAT?! So now I have to drive 45 minutes there and 45 minutes back because the idiot that initially helped me in Danvers, Massachusetts didn't take my measurements? And the worst part about it is that David's Bridal doesn't even have a main contact line/email address to field complaints/handle customer service. BAD BAD BAD BAD BAD Business! If it comes down to me having to buy dresses from David's Bridal for my wedding I'd much rather have everyone go NUDE!

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Stop Calling Me
Atlanta, US
Aug 27, 2009 3:08 pm EDT

The service at David's Bridal was pretty good. HOWEVER...I had no idea that they would give out my personal cell phone number and email address to all of their vendors. I have been solicited constantly for makeup, teeth whitening...you name it. If there was something more I could do about it, I would. Getting married = scams, all across the board.

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Sandra Feitosa
Savannah, US
May 24, 2010 4:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We ordered a dress and never got it in time .So far they are still looking for the dress that was suposed to be at the store on May 10, 2010.

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ThePinkDrinkRocks
, US
Feb 05, 2015 12:55 pm EST

I went into the Davids Bridal in West Melbourne, FL and had a "consultant" measure me. They did not have my dress in the store in my size, so they offered to order it and promised enough time for alterations. Even the assistant manager told me there would be plenty of time, when the dress came in(which I never received a phone call, saw the email in my SPAM folder) I was then told a different story and that they wouldnt be able to alter the dress they sold me for $1000-SO I had to find a seamstress (through research since this is my wedding dress) Brought my dress and under garments to the seamstress only to be told the dress is a good 2 sizes too small.. Which baffles me seeing their consultant measured me and ordered the correct dress (So I thought)-I have had to fight with store managers and District Manager to find a resolution and are still waiting-I have also made 2 calls to the GM and have not received a return phone call. Bad customer service, consultants that do not know how to measure and employees that lie just to get the sale! I will never recommmend or refer anyone to Davids Bridal!

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icweddingpro
Milford, US
Sep 02, 2010 11:05 pm EDT

THAT'S WEIRD SINCE THE COMPUTER WONT EVEN LET THE ORDER PROCESS UNLESS IT WILL BE THERE B4 THE EVENT DATE, WON'T EVEN LET U PAY FOR IT.I GOTTA SAY I USUALLY GET CALLS FOR DRESSES WELL B4 THEY ARE EXPECTED.

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Anonymous
Chico, US
Aug 30, 2009 11:49 pm EDT

Just call them and say that you want to be taken off if their contact list.

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kyy
, US
Aug 17, 2009 10:30 am EDT

Davids Bridal is absolutely the most PATHETIC store I have ever been to. I will NEVER go therer for my wedding. It is run by A BUNCH OF LOW-LIFE DISORGANIZED ### THAT ARE HALF ###ED. I HOPE THE STORE IN SUNRISE FLORIDA BURNS TO THE GROUND. =)

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Anonymous
Chico, US
Jul 21, 2009 4:36 am EDT

You're stupid for ordering a dress when you didn't get your measurements taken first. I can't believe how dumb you were to do that. Like, I'm appalled.

Why would they ship from store to store when they can just ship to your house? And no, you didn't have to drive 45 minutes to the other store, you could have ordered it over the phone and had it shipped to your house, but I take it you probably didn't listen to them during that part.

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Anonymous
Chico, US
Apr 08, 2009 1:28 am EDT

Rarely do businesses ship from store to store. I've worked several retail stores, and only one shipped from store to store, and that's because it was only in Southern California.

First of all, it *was* your fault that your dress didn't fit because you didn't get measured. Secondly, only alterations people can do measurements, that's their job. I just think it's a little unrealistic to expect sales associates to put on a happy face 24/7. You have no idea what these people go through, people getting mad at them for their own mistakes.

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Mary
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Nov 19, 2008 2:16 pm EST

ANYONE who wears clothes know's that every designer will have their own sizes you maybe 1 size in 1 designer and a totally different size in another! it is up to you to make sure the dress fits! which you did not do in the store that the dress was ordered the first time and who knows how long you waited to get the right size any store would have a very hard time getting the right size if the time frame is to near the wedding date.. the danbury store did what they could do for you.

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J
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Sep 27, 2008 5:42 pm EDT

"First, I ordered a dress initially without my measurements being taken. Now the thing doesn't fit."

What a surprise.. you buy a dress without taking your measurements and it doesn't fit. That's -kind of- the first thing you think about when buying a dress. These dresses are not tailor made to fit each bride. Everyone's body is different. Common protocol is to make an appointment, try on the dress, make notes on where it needs to be altered, and wait for it to come in the mail if it has to be ordered. Then you take it into the store, have alterations fix it, send it off, get it back fixed. The end. It seems that you did things harder than they had to be, and you don't quite understand how to order a dress.

I haven't had any problems with davids bridal.. and I've had 4 bridesmaids successfully get their dresses back in perfect condition. My wedding gown was also received in perfect condition after alterations. So I don't know what you're talking about.

I can kind of understand your frustration, but you can't just make a generalization about ALL Davids Bridal boutiques. It's unfair.. because there are some that really do their job well.

About the unenthusiastic customer service thing... deal with a bunch of b****ing brides all day long and see how enthusiastic you are.

ComplaintsBoard
K
2:50 pm EDT

David's Bridal Extremely poor customer service

I have bee in the local David's Bridal Store exactly three times and I have to say I will never again darken their doorway. Of those three visits I have left in tears twice. My very first experience should have been all that it took to never go back but as a nurse in an inpatient setting I try to give everyone the benefit of the doubt and be extra patient because you never know what kind of day someone is having. My fiancee' and I walked in on and Sunday without an appointment and were greeted by the sales woman seated at the desk who was actually very pleasant. Another sales woman overheard me say that I wanted to look at dresses and very rudely, and without explaining herself, stated that I needed to come back the next day. The woman who greeted us indicated that they were very busy and that it was usually necessary to have and appointment to look at dresses on the weekend which I was not aware of. I had no problem with this and I took a catalog and left the store. However, the more I thought about how rude the second woman was the more irritated I became. As a result, I put off the dress shopping for a while but because Abilene is a relatively small town and I did want to shop locally I did go back several weeks later. I had picked out several dresses in the catalog and looked a their website on a daily basis. I went on vacation on a Wednesday and decided that when I got home I would go back to the store and try again. My first choice, which was on their website the Wednesday before had been discontinued by Sunday and according to the snooty sales woman was "just not available anywhere" and that I had waited far to long to do my shopping. She also indicated that the other dresses that I picked out would have to be special ordered because I am a plus size and that it would take 15 weeks for anything to come in. At this point I am crushed, completely overwhelmed, and have no idea what I am going to do. This was the first time I left in tears.

With no other dress shops locally I began looking around on line for a dress but just could not find anything that I really liked so I ended up back on the DB website. The fourth dress on my list was available only online, and was out of stock. I finally purchased the fifth dress which I do like very much. I also purchased my jewelry from their online store.

As of today I have 36 days before my wedding and I still need my dress to be altered, the undergarments, shoes, and a headpiece. I reluctantly went in to the store again today to take a look at what they had available as far as head pieces. I also mentioned to the woman at the desk that I needed information about alterations. I believe that this woman was the same one who had told us we needed to come back on another day. Her behavior today was no different than the first time we had been in the store. She said that alterations took eight weeks and that there was no way that my dress could be ready in a month. I did go ahead and look at their head pieces and was very disappointed with their tiny selection. I decided not to bother with the other items and again, left the store in tears of frustration.

My fiancee' and I had planned to get married in June of 2009 but because I am a graduate student and had recently changed my degree plan we decided at the end of April to get married this August while I am not taking summer courses. I know that we are not the only couple getting married on relatively short notice and I am astounded that anything that I have wanted in the store so far is either discontinued, not available, or takes anywhere from 8 to 15 weeks to get. All of this on top of the poor customer service I have received on three separate occasions has left a very bitter taste in my mouth and this store will never get another dime of my money. I also find it interesting that there is nowhere on their website to lodge a complaint. It is almost as if they are aware of the volume of emails they would receive and choose to ignore it all together.

If you are a plus size woman or getting married in a short period of time I definitely would not bother with this store.

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Anonymous
Chico, US
Jan 10, 2010 11:50 am EST

So you're basically ### about them, saying they had extremely poor customer service, because your lazy fat ### waited until the last minute.

None of this is their fault, and all of the blame lies on you. It also sounds like you were very stubborn in the store and I know there was more to this story than you want to say.

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whatever080849
, US
Jan 10, 2010 12:37 am EST

These messages are intended for Kim

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whatever080849
, US
Jan 10, 2010 12:36 am EST

Stop your idiotic complaints

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whatever080849
, US
Jan 10, 2010 12:34 am EST

### you need to stop complaining. How is it DB fault that you got a fatass and it takes a century for your dress to come in. Just imagine all the extra material needed for your...takes a lot of time to make a dress. Also, yes they do ignore your emails, because your complaints mean nothing. Stop being so sentimental. You got a heart of 2 year old kid that ### and cries over anything.

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Anonymous
Chico, US
Apr 08, 2009 1:44 am EDT

It's your fault for waiting so long. You can't expect to get everything special ordered in days.

ComplaintsBoard
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11:30 am EDT

David's Bridal Horrible service

This was awful! At first, I thought, "hmm... David's bridal has these nice fliers with nice pictures!" once at the store, no one helped me, and the dressing rooms, for some reason, looked and smelled like a filthy texaco latrine! Any way, I am five feet, six inches tall, and my friend, who was with me, stands at a mere five feet. After the woman who was supposed to "help" me disappeared to talk on her cell phone, my short little friend had to help me into these billowing wedding dresses! And these dresses are crap! Made of - I can't even explain. So cheaply made, the details are horrendous. It looked and felt like a the kids at the local high school made these dresses in their home economics class. And I am not exaggerating. How can they charge $500 - $1800 for such poorly-crafted crap? After trying on about three dresses and feeling completely disgusted, my friend and I high-tailed it out of there, with some of the employees looking completely baffled as to why we were making such a dramatic exit. The next day, I called the store and complained about the # service. They asked me if I wanted to reschedule or if I wanted a "coupon" and I said no way. Why hasn't this store gone out of business yet?

I finally got my dress at brides by demetrios, and my brides-maids' dresses are all from bill levkoff. If you're looking for excellent quality and gorgeous dresses, check out these vendors, and you won't be disappointed.

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Rebecca
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Aug 28, 2008 11:26 am EDT

I originally went to Davids Bridal for a fitting, because I was ordering on of their online dresses. I noticed that the girl who was doing my measurements did them completely the wrong way. I went elsewhere, and got the correct measurements. If I had followed the sizes she had given me I would have ended up with a dress 2 sizes too big!
I recieved the dress, and the dress was wonderful, I love it, however it was too large around the bust. It is a strapless dress, style BR1000.
I went in for my alterations appointment, I figured as long as I didn't get the same girl that measured me it couldn't be that bad, right?
WRONG!
Reyna, the alterations manager, was the person who was supposed to do alterations on my dress. I put it on, and explained that the bust was too big and needed to be taken in, and she repeatedly argued with me that I didn't want it taken in, what I wanted was a bra with more lift.
She said "I see you, you keep pulling the dress up there." to which I explained "Yes, because it is too big and keep falling down!"
She had me try on another bra, and still said that what I wanted was lift, and told me she would take the dress in because it wouldn't give me the lift I wanted!
I left, and took my dress to Bridals by Carol in Northampton - and the wonderful lady there had me try it on, and right away knew what I was tlaking about. She walked in and said "Oh, all you need is for the bust to be taken in 2 inches." AND she was by far cheaper than Davids Bridal!
Skip Davids Bridal, they are just too much of a headache!

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OverlyDisgusted
Hamburg, US
Aug 12, 2010 6:32 am EDT

Absolutely horrible service. The David's Bridal [censor]es are nothing but jealoous employees who with they were buying a wedding gown.

They were rude the first time, gave them another chance, but the rudeness continued. This is the Blasdell, NY store--unbelievable!

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J
3:55 pm EDT

David's Bridal Clothing shoes & acc

It is a shame to have to buy a Prom dress without having to purchase shoes or their fake jewelry.

David's bridal is nothing but a scam - I thought it would be my number 1 pick for my wedding dress but I guess the fact that my little girl trying on just "Prom" dresses and the lady next door to us was trying on her wedding dress while her kids were eating mcdonalds in the same dressing room will not be my #1 choice of Bridal stores.

Nothing nothing but a rip off - customer service lacks in every department - this store is located in New York, central Ave, White Plains -

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Anonymous
Chico, US
Feb 06, 2011 2:32 am EST

Actually, David's Bridal has several wedding gowns for $99. They're not manufactured at that price, but rather marked down to that price. Each store has different inventory of $99 gowns and sometimes, the warehouse will periodically send stores more $99 gowns they have left in the store. I used to work there, we had all sorts of brides choosing $99 gowns. For some, it's not the price, it's the gown itself. Of course, for others, it's the price and the gown is secondary.

And if David's Bridal had corporate information on their website, then they'd have hoards of people contacting them without going through their local store first. They want issues to be resolved at the store level first, instead of going to corporate immediately. Rarely are issues unsolvable at the store level; usually, the stores are able to handle and take care of customer service issues.

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complainerguy
Hueytown, US
Jan 17, 2011 10:57 pm EST

Consider the add currently running on some TV stations. We have a happy bride posing next to a Rolls Royce then enjoying a reception on the lush, green lawns of a huge mansion. Are we expected to believe that a woman in a $99.00 wedding gown would be allowed even close to a scene like this? I think not. Remember, "The media is the message." You should also note that their website has NO contact information on any page. Don't ever do business with anyone who will not divulge phone numbers, web or email addresses. If the business is legitimate, then they WANT you to get in touch with them. It it's a web-based store, try looking it up at www.resellerratings.com. It's a fairly reliable source.
Caveat Emptor.

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Anonymous
Chico, US
Apr 08, 2009 1:51 am EDT

What's your complaint? I don't understand what you're complaint is.

Of course they have fake jewelry, they're not a jeweler. They don't carry gems, you have to go to a jewelry store to get real jewelry.

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K
1:45 pm EDT

David's Bridal Terrible service!

I totally agree with the customer service at Davids Bridal. I got my bridal, flowergirl, and bridesmaid dresses from there, which I would never recommend to anyone. I called davids bridal because the color of the bridesmaid desses did not match with the color of the tuxedo vests. They were suppose to be a beige color and ended up being more gold. Although the color of the dresses were suppose to be a beige color. My mom and sister went to go pick up the dresses up and brought them to me. The color was nothing like what they showed me. Now they will not let me exchange them for another dress. They told me there sales are final and couldnt exchange the dress when it was there fault in the first place!

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Gimme999
Sunrise, US
Feb 10, 2009 3:37 pm EST

and about the appointments...I agree with that too! How do you expect the store to staff enough people for you to WALK IN whenever the hell you feel like it to try on dresses! If you did not make an appointment, then you have to WAIT! People who make appointments get taken first...it's common sense. Do you just walk in to your doctor's office and expect to be sen in front of those who made appointments? NO! There staff has to handle those dresses...you can not go in, rip them off the rack and try them on yourself? What other bridal shop would let you do that? NONE! Being that they are sold off the rack, you are basically tryig on someone's wedding dress. People complain too much!

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Gimme999
Sunrise, US
Feb 10, 2009 3:34 pm EST

Of coarse ALL SALES ARE FINAL! David's is an OFF THE RACK store...do you want to buy a wedding gown that someone has RETURNED! NO...most picky brides don't even want to buy off the rack, let alone buy something that someone RETURNS! I agree 100%...formal wear is ALL SALES ARE FINAL! I would not want to wear something that someone has worn! I dont care who says "I didnt wear it" Blah Blah...people LIE!

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DavidsHater
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Sep 09, 2008 8:22 pm EDT

I completely agree that David's Bridal is awful. My sister lives in Nebraska, I live in Mass...so coordinating is not very easy. I had no problem when I picked out my bridesmaid dress. A couple months later (about a month ago from today), I decided that I didn't really like the dress I had purchased and wanted to buy another one. Since the wedding was only one month away, I had to call all of the stores in New England to see if they had a certain style number/color/size in stock. This is when I started having problems. First of all...don't call them because apparently they are doing YOU a favor by looking in their computer system to see if they have the dress. I finally found a store, about an hour away, that had one in stock. I went to purchase it that night. All was good until this past weekend. I went to a local seamstress to have a seam fixed and the zipper broke. The seamstress told me that the dress was cheaply made, and started pointing out all of the crappy craftsmanship. At this point, the wedding is in a week and a half, and since it's in a different state I am shipping the dress to my sister to ensure that it doesn't get lost should the airline decide to lose my luggage. The day the zipper broke, I had to go to david's in Natick, MA to buy a new dress right off the rack. Nobody had that same dress in stock, and it would not be ordered in time for the wedding...so I needed to purchase a dress right off the rack, that day. When I arrived, the woman at the desk asked if she could help (her name was Molly, by the way). I told her my situation, and that I needed a dress TODAY because the wedding is in less than a week and I need to ship the dress out to Nebraska ASAP. She proceeded to tell me that I could look at the dresses, but because I didn't have an appointment I couldn't try them on. ARE YOU KIDDING ME? There is NOTHING on their website or in their store that says 'APPOINTMENT REQUIRED'. I told her I would look around and walked away...knowing that I was trying a dress on if she liked it or not. I ended up bringing a bunch of dresses to the fitting rooms and I spoke with another employee, who was slightly more understanding. She let me try them on. I ended up not purchasing a new gown because nothing fit right without alterations, and there just isn't time for that at this point. So now I have to wear the first dress that I purchased. I am not happy at all---they sold me a cheap dress that broke before the wedding, and they were rude. Go figure, my sister called me tonight and said her David's messed up her dress TWICE already. she was supposed to pick it up tonight...and of course it was not altered correctly again. She has to go back on Sunday, and hopefully it's right because the wedding is that following Saturday. And they had the nerve to charge her for the correction! She is going to dispute the credit card charge for the correction once she has the dress and it's right.

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Charlotte
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Jun 16, 2008 12:41 pm EDT

I went to Davids Bridal to get a mother of the groom dress. The lady was very helpful but she took a cig. break and had another person help me. When we got to the register and she took my payment it was the wrong price. I told her the dress had a tag that said it was fifty percent off. She looked at the tag and took it off and charged the price she told me the first time. I was desperate for the dress because the first one I bought from someone else I had altered and they screwed it up. I had one week to get a dress and had been to every store trying to find one in time. Will not buy anything else from them ever!

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Kim Taylor
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May 21, 2008 2:00 pm EDT

I agree on the horrible service of David's Bridal. I went to the one in Abilene Tx. I was by myself because my family is serveal hours away, they gave me choices on the gowns but when it came to every thing else they just said this is what goes with the gown. They had to order the gown no problem they said it should come in no later than June 12th no problem, they called me 2 weeks later and said it was in (awesome). When I went to pick it up I had to ask to try it on, glade I did because the gown was to small. They said they were going to reorder the gown in a bigger size, I asked if it would be here in time to heme it and they said if we didn't think so we wouldn't order it. They also said it should only take as long as the first on did but no later than June 23rd. I told them I didn't have untill then I'm getting married begining of July, they said it should be fine. About a month and a half later the gown still isn't even on it's way, so went to return the gown and every thing else but they said all sales are final even though it was THEIR FAULT they ordered the wrong size in the first place. I did get the gown returned finaly cause it was still on order but wouldn't let me return any of the other stuff. I will never shop there again and will not get my brids maid dresses from there either.

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3:33 pm EDT

David's Bridal Color hassle and rude service

I went with my two bridesmaids to get their dresses at David’s Bridal. They advertise that they can get any style in any color. Except when we actually picked out the styles we wanted and asked for the color (Periwinkle) we wanted, we were told that the color is being discontinued and they can’t order it for us at all. We will have to call other stores ourselves to see if any of those stores carry the same styles in the sizes and color we want or we can get whatever we can from the clearance rack. No way was I going to put myself through that. I figure I don’t absolutely have to have that color anyways so I switched to a darker blue (Serene). Except that was a hassle too. The styles that we picked didn’t come in Serene so we had to change dress styles. Since we’re matching the color of the bridesmaids’ dresses to the groomsmen’s vests and David’s Bridal has some sort of affiliation with Men’s Wearhouse, the lady that helped us pick out the dressed told us that “absolutely, they [Men’s Wearhouse] have a lot of vests in Serene.” All of this took over an hour when they advertised how easy it would be to shop there. And the lady helping us was horrible. It’s no fault of ours that their selection of styles doesn’t come in all the colors they advertised. Yet, she repeatedly told us that we were “killing her” and seemed annoyed when we ask her questions. She seemed to have no computer competency at all and everything we asked her she had to fiddle for a long time at the computer to find out.

In any event, after my bridesmaids paid for their dresses, I went with my fiancé to Men’s Wearhouse to get the tuxes. When I told the gentleman working there that we have Serene dresses from David’s Bridal, he had no idea what color I was talking about! They don’t carry the color Serene at all despite the lady at David’s Bridal assuring us that Men’s Wearhouse have “a lot of vests in Serene.” The closest color that came to Serene was…PERIWINKLE, which they had plenty of and the gentleman told me that it wasn’t discontinued and we can still order vests in that color any time we want.

So back I went to David’s Bridal. The lady that “helped” us pick out our dresses wasn’t there so I spoke to someone else. This lady was just as unhelpful. I very politely explained the situation to her and her response was “what do you want me to do about it?” I told her I just wanted to know what my options were considering that an employee at David’s Bridal made a mistake and sold us dresses in a color that wouldn’t match anything at Men’s Wearhouse. Her response was: 1) why don’t the groomsmen just wear black vests? 2) She double-checked and they can magically order Periwinkle again despite not being able to a few days earlier 3) I shouldn’t have to settle for any color I don’t want (hilarious, since she then repeated that Periwinkle was being discontinued soon and I need to make a decision soon about the color of the dresses). Her tone during all this was rude and condescending. I finally told her that I don’t want those options. I just want a refund for my bridesmaids and we’ll look for dresses elsewhere. That’s when I found out that they won’t do refunds. They won’t do refunds for dresses ordered in April that won’t arrive until July! It wasn’t until after reading all the complaints against David’s Bridal that I realize their employees are just trained to make a sale and hook their customers in at all costs.

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saundra michelle dyer
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Aug 09, 2007 12:00 am EDT

I live in CT, am getting married in St.Louis and have a Maid/Matron of honor, and 3 bridesmaid who live in different states. So I can't even blame my bad (and their bad) experience on one store. All 4 David's Bridal stores have proven above and beyond that they care only for the bridal sale, have no computer competence looking up bridal info for other stores, nor do they care about keeping appt. with the bridesmaids. They overbooked one of my bridesmaids because a BRIDE decided to come in and they concurred that "yes", even though you had an appt, "a bridal visit overshadows that". And you want to know why, eager consumers? Because the big money is the DRESS. Once they get that one you, forget about the rest of your bridal party. And their alteration costs are obscene. I had my French Bustles (3), and dress taken in, and hemmed/steamed at a local shop for 125$ (and that's in CT where everything is expensive!). DB wanted 300+ for this job. I wouldn't have given them the money even if the "other" alterations place had charged me the same 300$. Not one more dime of my money will EVER go into DB.. Each one of my bridesmaids had to call me while in the store, b/c the girls helping them couldn't even find me in the system. One girl, when she did find me, didn't know how to read the comments sections under "notes". she almost got my bridesmaid into my maid of honor's dress! NOW COME ON! the whole point of going to a chain like DB is for uniformity and convenience. I go into the store, tell them what all my girls are wearing, and my girls go into their respective stores, drop the bride's name or phone number, pay for their dress, and you re done... NO. NOT EXACTLY HOW IT REALLY WORKS.

I would highly advise any new brides to really REALLY take a look at their local bridal boutiques as you will get one on one service and much better care. This day is about you feeling like the only princess and when you are standing on that little round platform at David's with about 5 other bride-to-be's all around you, and 2 salespeople fluttering around all of you like frenzied birds- well - you just don't get the same fuzzy feeling. I'd like to write a letter to someone at David's, but am not sure who or how. I think they are franchised so a lot of good it will do...

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cas25
Toledo, US
Oct 27, 2009 8:50 am EDT

I am an employee of the Men's Wearhouse. And our product DOES match David's Bridal! But it's our RENTAL product! NOT items that you can PURCHASE and keep. Sometimes you'll luck out and find a tie that matches or something. I have called the David's Bridal down the street from us SEVERAL times and asked them to QUIT telling people that our purchase product matches their colors! Because we have customer's that some in upset bc they want to buy something that matches and they can only rent it. SO the problem does NOT fall on the Men's Wearhouse side, you can hate us all you want, but it's David's Bridal that need to specify and tell the customer the correct thing. And STAN what does the salesperson being 18 have to do with anything? Yeah I don't doubt that maybe they didn't have it all together, but I have worked with this company for over 6 years, and I started when I was 18. So the age doesn't really matter, it was probably the person's personality or their knowledge (or lack there of) of our product!

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mustangchristy77
Saltillo, US
Sep 27, 2009 7:28 pm EDT

I will never go back to the David's Bridal in Tupelo, MS. My sister made an appointment and went to see what should could find. Upon arriving she told the sales woman what she was looking for. She wanted something very simple without and pearls or sequins and showed them a few dresses in their catalog for examples. They brought out every dress under the sun that was far from my sister's description. When my sister asked if she could go look for a dress herself the woman rudely asked her if it was the dress she was unhappy with or the price! I was stunned and shocked. I tried to remain calm after this comment and went and picked out a few dresses my sister had in mind. When I showed them to her the sales lady yelled at me and said those were discontinued dresses. My sister agreed that one of them was exactly what she was looking for except the size was wrong and the woman told us it could not be altered and proceeded to walk off and take on another client right in front of us and even removed my sisters clothing from her dressing room and gave it to this other client. I was fit to be tied! It took my mother and my sister to get me out of there before I tore into this woman!

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adamsgram1097
Chesapeake, US
Feb 25, 2009 11:16 am EST

I had an appointment with David's bridal and was a couple minutes late because I didnt know where it was and dont carry a cell phone.
I was told rudely that they woud take me as a walk in basis and it would be a couple of minutes. I waited 30 minutes while they took every other person who walked in after me, not having an appointment, and waited on them. I got hot and left the store not to return!

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Stan
Cherry Hill, US
Feb 25, 2009 10:58 am EST

My fiance also went to David's Bridal. What a three ring circus. When she picked out the colors of the gowns she was also told to go to Mens Warehouse since they can "match" the color. Another three ring circus. The salesperson, a 18 year old high school kid had no clue what he was doing. We left there and went on the computer and found ROCHESTER FORMALWEAR in Maple Shade NJ, just down the street from David's Bridal. They Had the exact color of the gown in a vest and tie, Persimmon. The store has been in business for over 100 years and is family run and operated. They said if they didn't have the color they would special order it if it was available, not in our case, but they go the extra mile to take care of their customers. They had tuxedos in stock to try on so there we could see what we were getting, not from a catalog. We were sorry we went to Davids but were stuck, they would not make a refund, but ROCHESTER saved us.

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bostonguy
Somerville, US
Feb 18, 2009 6:59 pm EST

I can't believe someone else posted this comment. Unfortunately, my fiance did not come across this posting sooner. Now, as the groom, I am still hunting for that stupid "Serene" color tie and vest combination. Mens Wearhouse does not have it, heck they don't even what it is Somerville/Coambridge, MA area. Go figure it. In fact, MW is recommending me to rent Navy Blue for Serene color Bride's maid dress. Thats the way my wedding is going to be ...Lesson learned - Don't order maid's dresses until you are sure you can find Grooms men accessories.

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lili
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Jun 08, 2008 11:27 am EDT

This was awful! At first, I thought, "Hmm...David's Bridal has these nice fliers with nice pictures!" Once at the store, NO ONE HELPED ME, and the dressing rooms, for some reason, looked and smelled like a filthy Texaco latrine! Any way, I am five feet, six inches tall, and my friend, who was with me, stands at a mere five feet. After the woman who was supposed to "help" me disappeared to talk on her cell phone, my short little friend had to help me into these billowing wedding dresses! AND THESE DRESSES ARE CRAP! Made of - I can't even explain. So cheaply made, the details are horrendous. It looked and felt like a the kids at the local high school made these dresses in their home economics class. And I am NOT exaggerating. How can they charge $500 - $1800 for such poorly-crafted crap? After trying on about three dresses and feeling completely disgusted, my friend and I high-tailed it out of there, with some of the employees looking completely baffled as to why we were making such a dramatic exit. The next day, I called the store and complained about the ### service. They asked me if I wanted to reschedule or if I wanted a "coupon" and I said no way. Why hasn't this store gone out of business yet?

I finally got my dress at Brides by Demetrios, and my brides-maids' dresses are all from Bill Levkoff. IF you're looking for excellent quality and gorgeous dresses, check out these vendors, and you won't be disappointed.

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5:04 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Lady's.. Take it for what it's worth

Lady's.. take it for what it's worth. David's Bridal sells cheap wedding dresses. Therefore, the employees probably get paid only minimum wage, at best. You only get what you pay for and if you want a quality product at a quality price, go to a quality bridal store, not david's bridal.

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12:49 pm EDT

David's Bridal Poor customer services

On Thursday 4/10/08 I called to find out if my dress had arrived that was ordered back in 1/08. When I spoke to the sales rep on the phone she had advised me that everything had been picked up on 4/1/08. To which was a surprise to be being that I never picked up anything. I explained to her that I never picked up anything. She placed me on hold for a total of 15 minutes when she came back on the line she apologized for the scare and advised me that only the shoes had been picked up to be dyed. I made an appointment to try on the dress and pick it up for 4/11/08. When I arrived to my appt at 6:30pm I was greeted and advised to wait while they looked for my dress. 10 minutes after arriving I was advised that my dress had already been picked up. I explained to them my conversation the day before on the phone with their Customer service rep. Veronica (Sales rep) went to look for the dress again. She came back with only my dress and head piece when I asked her for the shoes she indicated that they had been picked up. At this point I am extremely frustrated and she noticed it. She placed my dress in a fitting room, I asked for undergarment to try on my dress; she brought them and placed them in the room. I was never offered any assistance to try on the dress (as I was when I originally ordered the dress). My mother had to help me with trying it on. 10 minutes later I see her leaving with her purse in hand, I stopped her and asked her for the shoes and she came back 5 minutes later and explained that the shoes were never ordered if I had my receipt. Luckily I had my receipt and I also showed her their order form which indicates everything that was ordered and the shoes were on there. She took my receipt to the manager (Doris). While I'm waiting with my gown on a customer service rep asked if I needed assistance (unfortunate I don't recall her name) I expressed my frustration with their overall customer service, I felt as though I was no longer a customer since my dress was already purchased they don't feel the need to give me the same quality customer service as if I was going in for the first time. The sale is done so there is no need to be extra nice. She apologized and assisted with bringing me some sample shoes to try on with the dress. While I was viewing my dress Doris came and again told me that the shoes were picked up I explained to her what was told to me on the phone the shoes were picked up to be dyed. She asked me if anyone was picking up things for me. At which point I was more irritated and I told her why would I have someone pick up my shoes prior to the dress? That doesn't make sense but no one is picking up anything for me. She walked away and came back with my shoes. And explained that they were misplaced. I would not refer anyone to David’s Bridal because once they make the sale they feel as though they no longer need to go the extra mile to satisfy the customer.

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6:25 pm EDT

David's Bridal Terrible customer service

I had my bridesmaids order their dresses from davids bridal because they live all over the country. The first day I went into the store, they mistook my bridesmaid for the bride (i'm guessing because she's prettier) and treated me as I was of no importance. They made us wait for 20 mins (for our appointment), then gave us a few dresses and stuck us in a dressing room. We had to go find someone to assist us after that. I've had to return to that store 3 times after, and every time, the same experience.
My maid of honour called me to let me know that she had spoken to several different people on the phone and they couldn't order her dress! I called and spoke with the manager, and she was just as rude as all of the other employees. She could't be bothered to go get my file and check a size!
Someone told me to stay away from davids bridal. I should have listened!

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mmelanie
Albuquerque, US
Apr 07, 2009 12:44 pm EDT

I am having the same experience and so is everyone else who has ordered a dress from them online who needs to make a return. I can't believe that a large company like this would scam on paying customers like this! No one will return my request for a RMA! I am contacting my credit card company immediatly

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Karla
, US
Mar 19, 2009 7:24 pm EDT

I had ordered my daughter a wedding dress online with Davids Bridal. I had 14 days to return it. I call for the a RMA (which I had to have before I could return the dang dress) I had called left a message, again, again then I had to call the manager and left message. I never did speak to a HUMAN. I told the manager in my voice mail that I was contacting the business bureau and the next day I had the RMA number...Now the dress is returned and I am fighting with them to credit it back to me. Once again I can't get a hold of a HUMAN there for the online. I would NEVER since anyone to them..Not even my worst ememy.

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2:11 pm EST

David's Bridal Terrible customer service!

My friend and I stopped into our local David's bridal store today to look at weeding dresses for her upcoming wedding. The customer service was absolutely horrible. We are both full figure women, but that doesn't mean that we don't have feeling and a right to look beautiful on her most important day. I will not recommend that store/company to anyone who asks.

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Happy Groom Mom
, US
Sep 02, 2015 5:51 pm EDT

I am the mother of the groom.My experience was not bad at all.Yes you have to make and appointment for which I did to try on dresses.Did not order from the store though.Waited and found a beautiful dress on line and I was shocked to see that the dress came quick.Ordered on a Monday and it came on a Thursday! was so impressed! Not only that but the dress fits perfectly.No alterations needed.Just have to have it pressed because it did come very wrinkled.My son's wedding is November 1st.I ordered the dress in July.Me being a plus size lady was tough to get a dress in a style and color of the wedding, but I lucked out.The only complaint I had was that I had to ask for help in trying on dresses but other than that, I was very pleased with the experience.I did not want to wait till the last minute to get a dress for the wedding.Was giving myself plenty of time for alterations if needed.If I were to get alterations it would definitely not be at David's Bridal.It would be elsewhere.I'm looking to get another dress from them for a special occasion in the future.

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Megan Johnston
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Nov 19, 2007 12:00 am EST

Well naturally I am engaged and so excited about planning my wedding and trying gowns on. So the first place I go was David's Bridal because they always have some type of sale going on. I actually did find my dress there so my mother and I ordered it and we were told that when the dress came in in 2 or 3 months that they would contact us. So as weeks passed I became very anxious about getting it in until I could not stand it any longer and called my local store. To my surprise they said the dress had been here in the store for a while. When I asked why I had not been contacted they said they had tried and with today technology I can clearly say they did not call at all. So I just brushed it off and when to get my dress. I was in the store waiting as they searched in the back for my dress. The sales ladies were whispering and pulled another dress off the rack walked to the front of the store after 45 min and said we have a problem. The first time they said my dress was sent but without the extra length I had ordered and just seconds later they said that the wrong dress was sent. They offered the one that they pulled off the rack for me to take as my own which I quickly said "NO" to. Why would I want or pay for a dress that has been on the rack for everyone to try on. The sales ladies contacted their head office and told me it would take another 6 weeks for a dress to come in. Now no way was that going to work I had bridal portraits in 2 weeks which we paid money for a spot and travel arrangements. I left the store furious and trying to contact the person in charge and as usual I got her voicemail after ranting to a machine my local store called and said a dress is being rushed and would be there in one week. I finally got my dress with the extra length but now I needed shoes. I searched everywhere but ended up back at David's Bridal for the shoes I wanted. I searched the store and found no one to help me so I left and unable to find any other shoes on such short notice I went back now they did not have my size and could not order any in time so finally someone found a pair in the back they were dirty and the name in the bottom of the shoe was smeared and disappearing but I had to have them at least for pictures so I asked if I could have a % off and of course they said no but did clean the shoes. Thinking I was finally finished with Daivids Bridal I had gotten my dress dirty at my bridal portraits and needed it clean. So I have taken up there where they say it is gonna take a few months because they are so far behind and I still have more pictures to take so if they can the cleaning lady says she will try to put a rush on it and now I can not get anyone on the phone and when I do they just leave me on hold. So bottom line do not use David's Bridal.

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Wontshop there
Eugene, US
Apr 27, 2011 2:17 am EDT

I was there today too in the Eugene Oregon Store, the service was horrible. I will spend the gas and effort to travel to Portland, and I will not shop at David's Bridal. Where was management, no greeting, no one offered to help. That is too bad because there was a dress I actually considered buying.

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Disappointed Bride
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Aug 11, 2008 9:55 am EDT

BRIDES BEWARE - I would NOT recommend David's Bridal in Wayne, NJ. The service was horrible. The staff acts annoyed when you ask a question or need further assistance. I went with my future sister-in-law because her 2 daughters are going to be Flower girls in the wedding. We saw a dress we liked but they didn’t have her size. We asked if they could call the Paramus store to see if they had the size. Well, needless to say, the girl helping us wrote down the item # of the dress & told us to call ourselves. That was just the experience with my flower girls; let’s not even get into my dress hunt at David’s Bridal. Let’s just say they limited me to 5 dresses to try on. Then, the cashier messed up my transaction & my mom, sister & I had to wait over an hour for them to fix it. Then when my mom wanted a drink of water because the store was so hot, they said no. That was it for me, be nasty to me but don’t even go near my mom with that attitude. I have a few more stories but I think just hearing these would make someone think twice about going there. I went there to save money but wouldn’t recommend it to anyone. Pay the extra few dollars and go where the service is better. You will want to remember this experience and if the experience is bad, you'll want to forget it like I do. I have my 2nd fitting at the end of the month & dread walking into that store.

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shannon
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May 04, 2008 10:32 am EDT

I spent over 1200.00 for my wedding dress in Davids Bridal in Wayne, NJ. I went back the following day at 7:25 the doors were open and I asked the m anager for a swatch of my brides maid dresses. He was rude and said we are closed and would not help me. I know it seems small but I paid a lot of money in that store and it would of only took them 30 seconds to grab a swatch for me. Good customer service is hard to find especially at Davids Bridal.

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Cindi Schneider
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Mar 22, 2008 3:07 pm EDT

I recently purchased a wedding dress and four bridesmaids dresses on March 17th, 2008. Our store clerk was wonderful (Morgan Miller), however we were to recieve two fifty dollar gift cards on March 17th as a gift for shopping in your store in Bowling Green, Kentucky and the manager said that the computer showed we had already recieved them. My daughter and I do not have these cards and the manager was testy with us both when I repeatedly told her we did not have them. She kept saying that since the computer showed we had them that we must be lying. I am very disappointed with this turn of events because up until this point I was totaly satisfied with everyting about your store.

Cindi Schneider

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12:00 am EST

David's Bridal Horrible experience at david's bridal!

It was my worst shopping experience in years, while this was supposed to be one of the most important things in my life: finding my wedding dress. I went to the David's Bridal store in Bakersfield, CA, after work. I walked in and stood there for 2 minutes until someone approached me. The employee was not friendly or helpful at all. Without any greeting, she had an attitude like “what are you doing here?” She barely talked to me although I tried to express my need in a friendly manner. She threw me a catalog, asked me to fill out a form, and had another girl help me. That girl was more friendly with a smile one her face, but she was impatient to listen to my description of dresses that I would consider. She only heard the first criteria and ignored the rest. Of course, she could not be very helpful to find me “the dress.” She found me 3 dresses that were very similar, while I’d like more variety to choose. She took me and the 3 dresses to the fitting room, asked me to try on, and said she would come back and check on me soon. The dresses did not fit and took me a while to try on each of them. There was not any mirror in the fitting room so I had to walk out of the room to see what it’s like in the mirror. I spent 20 minutes trying on, coming in and out of the fitting room, but she was never back. During that time, I really needed help, but where was my help? When the dresses didn’t fit, I really didn’t feel comfortable walking all over the store to find that girl with my bra showing. I was extremely frustrated w/ their service so I finally changed and left. When I left the store, no one even approached and asked me how I was doing or if I found anything I liked. Since I entered the fitting room, the girl or any other kind of help just seemed to disappear, and I was left alone. For the whole time, I felt like I was not welcome there.

How did that happen? I kept wondering after I got home. I have been very disturbed. The employees seemed pretty friendly and helpful to other customers. They only had an attitude to ME, so it must be something about me, not their general personality or service. Was it because I didn’t make an appointment and just walked in? I don’t think that it could justify their bad service and attitude. They could have had told me that they were occupied by scheduled customers at that time, explained to me professionally, and helped me schedule an appointment, as any decent business would handle it. There was no need to give an attitude. If that wasn’t the reason, what is? Because I went there alone? Why would it be an issue as long as I have money to spend? I dressed better than many customers at the store, so I’m sure that they treated me like that not because they thought I could not afford their stuff. I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem. Plus, people who know me always say that I am the kind of customer that every business (especially fashion) would love to have. Then the only thing I could think of was my ethnicity. I am Asian, and I was the only Asian at the store. I am not sure how much experience they had in serving Asians. Anyway, racism, which is the last thing I’d like to believe, was the only believable guess I could come up with after ruling out many other possibilities. I will never recommend this store to any of my friends, and I will make sure that my experience is known by people. (By the way, I wanted to file a complaint to David’s Bridal’s head quarter because I assumed a successful business like them must care about this kind of issue and would try to improve it. However, my attempt was unsuccessful.)

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Carteret, US
Apr 24, 2009 9:35 am EDT

Glad to hear there are people who work at David's Bridal who actually do believe in CUSTOMER SERVICE, unlike the person who left the fisrt comment! Talk about negativity...maybe the customers wouldn't be so negative if there were more people who were positive, and actually made an effort to provide some CUSTOMER SERVICE! Somebody needs to go to training on people skills because obviously, she has NONE!

BTW, if you hate your job so much because you feel don't get paid enough to put up with other people's crap, then you are definitely in the wrong line of work. You get paid to do a job! If you don't like it, no one has you handcuffed to the store, so make a decision and get out...cut the "I don't get paid enough to deal with other people's crap" crying!

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Maria
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Sep 26, 2008 9:49 am EDT

Wow...this is terrible- of the girl that left the first comment! I used to work at a david's bridal. Although I do not think it was because of race, it was bad customer service. But to the first comment- maybe you should NOT be working there anymore- I started getting a negative attitude and realized it was time to leave because it wasn't the brides fault it was management and MICRO management by corporate. Obviously first comment girl doesn't commission because of her negative attitude, otherwise you would get paid well! You shouldn't say "WE" for David's Bridal as a whole. It really sucks that David's has such a bad reputation, I do believe they just don't worry so much about the quality of the consultants, but there ARE a few good ones at every store and really it just isn't possible to have all "awesome" employees in any retail situation.

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michelle caffrey
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Apr 20, 2008 7:03 pm EDT

I apologize for your experience. I apologize even more for the embarassing behavior of a fellow David's Bridal employee. We do see about 30 Brides a week, but every bride should recieve the same attention. You should attempt to contact Heidi Miller. I'm all the way out on the East Coast in Yonkers, NY, but if you want to contact me at [protected], my name is my Michelle, and I would be happy to help you resolve your situation.

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CL506
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Feb 26, 2008 9:42 pm EST

To: Girlinshowbiz...

Wow! Way to pull the race card. Is there a different way that we as employees at David's Bridal are supposed to service Asian people? I don't care what color/ethnicity you are, if I am busy with one or two brides I will not drop everything just because you walked in the door being Asian. Can you really be that self-centered? It is people like you that can't let segregation rest.

Also, are you completely helpless when you are in the store? Can you not ask questions? We are not there to answer your every beck and call. You need to remember that we have to deal with a lot of negative people, and when you think that you are the only one in the store at that very moment, that is when we hate our jobs.

Oh, and another thing...knock off the "I'm a Princess" attitude because we are sick of it. You are no more special than the bride before you or that will come after you. You want to know why we are irritated employees? It is because we don't get paid enough to put up with the crap that you and other negative people bring into the store. You want a good experience then have a good attitude and knock off the racial stuff. No one cares that you are Asian and getting married, they just care that you are getting married. Plus, if you want to feel like a "princess" then go to another store where the gowns don't start at $99.

Good luck with your wedding, I hope that your groom is prepared!

David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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Contact David's Bridal customer service

Phone numbers

1844 400 3222 +1 610-943-6529 More phone numbers

Website

www.davidsbridal.com

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