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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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www.daraz.pk
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1.0 572 Reviews

Daraz.pk Complaints Summary

2 Resolved
563 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 572

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H
7:35 am EDT

Daraz.pk ultra slim aluma wallet and green cocktail long maxi

Dear Sir,
My order was ultra slim aluma wallet and green cocktail maxi.
Order no.[protected]
Firstly one item (ultra slim wallet) is missing in my order and secondally The maxi which i choosed was with belt but when delivered it was without belt ..plus the cloth stuff is also see through and thin...
I want this order of mine to return and cash back my money for two reasons:
(1)one item missing (slim wallet)
(2)The other item is incompletely delivered.
So consider my complain seriously.
Thanks
HUMAIRA SAEED DIN

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1:23 pm EDT

Daraz.pk caps

I ordered two caps from the daraz app. When I received and opened my parcel, the caps were a different color than what I ordered. It was a gift for someone and it should've been specified that this color cannot be received. The color was specified when I placed it in the cart before checkout. I can provide screenshots. Kindly replace the product asap.

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8:19 am EDT
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Daraz.pk rose beauty lipstick 2 in 1

I ordered my product last week 19-20 april was maximum deliver date... I dont want such company's product who is not responsible for timely deliver item... Now my event also passed this is too late... It is useless to receive it now.. They shoul have inform me that they will be more late please cancel such irresponsible company's product too pathetic service

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1:41 pm EDT

Daraz.pk [protected] ki763703712

Hi AB Mughal,

Your order has been fully delivered. We hope you enjoy your purchase.

Please share your experience with others regarding the product(s) you have received by posting a review on http://bit.ly/darazreview

4 days ago i order 1 product but?
This message sent me today but any parsal not dilever in my hand

So plzz deliver my parsal in my hand and hardwork for your policies
Order sent me in 2 days but
im wait 4 days any parsal not deliver me soo plz

I'm thankfull to you

God by

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1:06 pm EDT

Daraz.pk product

Sir I ordered deniel wellington watch but today I recieved another watch which is very bad in quality.. Which is very cheap on your website.. I got not that watch which I ordered... and your shipping partner conduct the money of that watch which I ordered... I really dont like your service.. before sometime, I ordered some parcel.. some are good but some not... I complaint you at customer@daraz.pk... But I didn't get any attention.
Order no :
[protected]

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2:51 am EDT
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Daraz.pk royal blue chiffon embroidered suit for women-3 piece - bs 29

The suit which you send to us is not that one which is shown in the picture attached with the suit and nor according to the website picture.
This is very chief quality and not that much worth. This is my second time that daraz.pk deceive me because of third class quality product which have been sent to me. So please return me my amount what ever is that.

Thanks

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2:07 am EDT

Daraz.pk return of product

First of all I ordered a product from daraz and the seller was so irresponsible that he delivered the product without inspecting and checking. When I received the item it was broken, the wire was totally broken from the very top of the product and then I decided to return. I visited the daraz office peshawar and returned it and almost 7-8 days have been passed but the seller didn't refunded me yet. There's no response from daraz team nor seller. What kind of service are you guys providing to your customers... I need an immediate action on my complaint
With regards,
Malik uzair

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3:47 am EST

Daraz.pk misguided by daraz team (packaging material)

Dear Daraz Team,
I hope this mail finds you well. i make a seller account after this we called karachi landline number of daraz for account activation. where they guided me to purchase packaging material that meet your product packing requirement. material deliver successfully.
Now main problem is that now we receive a order on my shop. when we pack our product and went for dropping at daraz hub they said that there is no logo of daraz on packaging material.(we can say that is not a yellow color daraz plastic bag). which is not acceptable to deliver.
Order Number: [protected]
Tracking Number: DEX-PK-[protected]

Now i am requesting to solve this issue which is guided by daraz team.details of are in picture which is uploaded by me. please replace my material which is order.
Thanks

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A
Awais Jutt
, US
Apr 03, 2019 7:20 am EDT

sir g mana ordre kea howa aj 5 din hoo ga hain koi pta ni kaha hain woo or mujh zorort bi hain tracking noo bi ni track hoo raha ha

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K
12:11 pm EST

Daraz.pk teddy bear large jumbo

I order the Teddy Bear the black one, and I got the confirmation slip form the site. But at the day of delivery, I waited for more than 3 hours and it never came! I am extremely angry about the service. You could have sent me the excuse message, but I never got anything follow up on the respective regards. Much disappointed!

In case you want to visit the site:
https://yourkoseli.com

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10:34 am EST

Daraz.pk seagate 1tb hard drive

I ordered seagate hard drive from oasis karachi daraz.pk, my order was accepted and payment was done through debit card. Of 7188 rupees. After half hour I got message that order is cancelled due to wrong shipping address my order number was this [protected]. While my money has been transfered already, and it is not given back. No one from daraz is responding. No helpline was helpfull enough. Kindly look into it for contact. [protected]

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3:49 am EST

Daraz.pk irrelevant return received

Dear Daraz Team.

I have been working one year plus on daraz but did not receive any irrelevant return but now I have received irrelevant product. We dispatch faiza beauty cream but received cheery polish box that's also empty then we contact with the customer he says my friend make daraz account with his mobile number and he's friend do with every time he buy something and claimed that there is not anything. I have a proof of massage of customer. Now tell me how daraz catching these types of people shame for daraz.

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6:23 am EST

Daraz.pk zainab chottani velvet suit order no:101913735055228

A couple of days ago I ordered a suit from your app daraz.pk from facebook it was a zainab chottani velvet suit which had the order no: 101913735055228 modern collection but when it arrived it was a different suit and not what we ordered it was a low quality nylon suit and when we contacted them the lady knew about the wrong delivery and told us she'll send us the right order and with it it's video but when the next day I contacted her she was making lame excuses and she herself said i'll refund your money but now she's not cooperating and wasting our time when I called her yesterday she said a rider will come and hand over your money and when I called her today she was not responding and when she picked my call she said she was somewhere else and when I asked the number of the courier company she said i'll text u but it's been 5 hrs now and she sent nothing help me with this situation i'll be highly obliged

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11:48 am EST

Daraz.pk oppo find x lamborghini edition screen protector tpu jelly material

purchase summary=[protected]
Shop S K Uand seller S K U oppo find x jelly ..
I order this screen protector but it is not attaching to my phone because its glue is not working as i attached pic of this product and they mention about this produtct b carefull when attach it to phone thats why i prefer the professional man of mobil shop to attached it to my phone but than i realize that it is not working becase its glue is not good to attache to my phone plz replace it or refund my payment

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9:09 am EST

Daraz.pk the product received is not what was advertised on the website

I ordered Suave Conditioner from https://www.daraz.pk/-i101095185-s1246541844.html?spm=a2a0e.order_list.detail_image..34dc7d68Scr5GP&urlFlag=true&mp=1 but instead I have received Suave Shampoo, which is completely useless for me. This is not my fault that daraz has messed up my order secodn time in a row. Their return policy says that i have to drop it off if i need to return it. It is very inconvenient.

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3:37 pm EST
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Daraz.pk I didn't receive my refund payment back

I ordered on daraz some beauty products. I did two different orders and paid them with credit card. But one order never came and then I got email that it will be refunded but never receive my refund back. For the second order I returned it because it was not what it claims then I got mail that it will be refunded but I didn't receive it. Its been whole month. I contact daraz they said that they have completed my refund and sent me the money but I contacted my back, check my back statement but didn't receive my money back. I just want my money back.

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4:06 am EST

Daraz.pk phone cover

I ordered 2 shock proof cover for iphone 7 plus and samsung galaxy s8 but I received the order wrong. You guys delivered me a normal transparent cover with a screen protector thou I didnot even order that I want you to look into this matter immediately and send me the correct order that I placed or else just return my money. It is such a big company but still delivering the wrong order. I dont care semd me the correct order

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10:46 pm EST

Daraz.pk be active wrap knee belt

I ordered the Be active knee belt. I got it after 10 days. But when i got the order it was a poor quality material very much poor than i have seen on internet. The belt has no marks of right or left. I cannot put the sticker off. It was a real disappointment. My order no was [protected]. I wasted my rupees. Poorly stiched very very weak. I will not buy anything online again.

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9:39 am EST
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Daraz.pk business backpack

I ordered a backpack few days ago from daraz.pk website. My order number is #[protected]. It was a backpack of company named "Mark design"
Plus it was an anti- theft backpack black color with usb charging slot available.

I received the order today and what I found was it was not the same bag I ordered from daraz. It is the cheap maybe a PKR. 500 bag of some idiotic brand.

I'm attaching both photos. The bag I ordered is photo 1 and what I received is photo 2.

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4:53 am EST

Daraz.pk professional hair straightener

You people selling bad things to people.
I am very sad from you people.
I buy professional hair straightener {Friday, 8 February, 2019}. When I put switch in switch board it burn fire and than there is no electricity.
You people send me a bad hair straightener.
I am very sad from you people.
Please exchange my product as fast as possible. I will be very thankful to you.
Please reply me as fast as possible.
My Contact Number:[protected].

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12:14 am EST

Daraz.pk g pad 8.0" - 1gb ram - 8gb rom - 5mp camera - white

I have paid the amount through card. It was promised that package will be delivered in 5 working days, but its been more than 9 days. No packet reached. I have send no of complaints through live chat, email and phone call ... every body says we are looking into it .. but still no progress. My experience with daraz is not good. and recommend people not to buy (at least dont pay advance) from daraz. thanks

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Daraz.pk Customer Reviews Overview

Daraz.pk is an online marketplace operating in Pakistan, offering a diverse range of products across various categories such as electronics, fashion, home appliances, and more. It serves as a platform for buyers to explore and purchase items from numerous vendors. Additionally, Daraz provides services like secure payment options, logistical support, and customer service to facilitate a smooth shopping experience. The platform also hosts regular sales events and offers a mobile app for convenient shopping on the go.

Daraz.pk In-depth Review

In summary, Daraz.pk is a comprehensive online shopping platform that caters to various consumer needs with its wide range of products and services. While it has its strengths and weaknesses, it generally provides a satisfactory shopping experience for customers in Pakistan.

Website Usability and Design

The website of Daraz.pk is quite user-friendly. Ease of Navigation is good, with clear categories and filters. Visual Appeal is decent, with a colorful layout that attracts shoppers. The site is Mobile Responsive, which is very important as many users shop using their phones. Search Functionality is effective, helping to find products quickly.

Product Range and Selection

Daraz.pk offers a wide Variety of Categories, from electronics to fashion. They have a mix of International and Local Brands, which is great for choice. Some Product Exclusivity deals are available, which is a plus for those looking for unique items.

Pricing and Value for Money

The Competitiveness of Pricing on Daraz.pk is variable; some items are great deals, while others might be found cheaper elsewhere. They offer Regular Sales and Discounts, which can provide good savings. Information on Price Match Policies was not readily available.

Customer Service

When it comes to Customer Service, Daraz.pk has room for improvement. They are sometimes slow in Responsiveness to Inquiries and Complaints. They do offer various Support Channels like chat and email, but the Resolution Efficiency can be inconsistent.

Payment Options and Security

There are multiple Payment Methods available, including cash on delivery, which is very convenient. Transaction Security Measures seem robust, ensuring customer confidence. EMI Facilities are also offered, which can help spread out the cost of larger purchases.

Shipping and Delivery

Delivery Timeframes are generally acceptable, though can vary based on location. Shipping Costs are sometimes a concern for buyers. Packaging Quality is usually good, and they offer both Nationwide and International Shipping Options.

Return and Refund Policy

The Return Policy is clear and seems fair, but the Ease of Return Process can sometimes be a hassle. Refund Timeliness is not always prompt, which can be frustrating for customers.

User Reviews and Ratings

Daraz.pk features Customer Reviews, but the Authenticity of these can sometimes be questioned. Average Ratings are displayed, which can help in decision making. They do respond to Negative Reviews, which is a good sign of customer engagement.

Loyalty Programs and Benefits

They have a Reward Points System and Membership Tiers with various Perks, which are beneficial for repeat customers. Exclusive Member Offers are also a nice touch to encourage loyalty.

Mobile App Experience

The Mobile App is functional with a good range of features. The User Interface is friendly, but there are occasional issues with App Performance and Stability.

Social Responsibility and Sustainability

Information on Ethical Sourcing and Environmental Impact Initiatives was not easily found. However, Daraz.pk does engage with the Community through various events and programs.

Overall Shopping Experience

The Checkout Process is straightforward, and there are some User Personalization Features that enhance the shopping experience. The rate of Repeat Customers could indicate a generally positive experience.

Business Transparency and Trustworthiness

Daraz.pk provides Clear Business Information and Policies. They have some Security Certifications and a decent Market Reputation, which helps in establishing trust.

Innovation and Market Presence

They are quite proactive in Adopting New Technologies and have a significant Market Share. Brand Collaborations and exclusives are also part of their strategy to stay competitive.

Comparison with Competitors

When compared to other e-commerce platforms, Daraz.pk holds a strong Position in the Market. Their Unique Selling Propositions include a wide product range and various payment options. However, they do have Competitive Advantages and Disadvantages like any other business, with customer service being an area for potential improvement.

How to file a complaint about Daraz.pk?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Daraz.pk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Daraz.pk. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Daraz.pk on ComplaintsBoard.com.

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Contact Daraz.pk customer service

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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